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Central Reservation System (CRS) Quiz

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Questions and Answers

What is one of the roles of a reservation system?

Handling customer complaints
Managing hotel staff schedules
Controlling hotel lighting systems
Tracking travel agent bookings (correct)

What type of information is commonly stored in a Central Reservation System (CRS)?

Hotel financial reports
Hotel staff schedules
Customer loyalty program details
Room types and rate plans (correct)

What is a benefit of using a Central Reservation System (CRS) for hotels?

It allows for easy adjustment of prices based on demand (correct)
It provides hotel interior design recommendations
It automates hotel laundry services
It helps manage hotel staff schedules

What can be generated by a reservation system?

Confirmation slips and reservation reports (B) Signup and view all the answers

What type of data may be stored in a CRS or a content management system?

Distribution content, such as descriptions and amenities (D) Signup and view all the answers

Who can benefit from using a CRS, according to the passage?

Revenue managers and front office managers (C) Signup and view all the answers

What is the primary function of a Central Reservation System (CRS)?

To manage hotel bookings and distributions (C) Signup and view all the answers

What type of systems does a Central Reservation System connect to?

Global Distribution Systems (GDS) and Alternate Distribution Systems (ADS) (D) Signup and view all the answers

What is the primary role of a Global Distribution System (GDS)?

To facilitate transactions between travel industry service providers (B) Signup and view all the answers

What is an example of an Alternate Distribution System (ADS)?

Expedia (B) Signup and view all the answers

What is the purpose of a Central Reservation System in online marketing?

To upload hotel rates and availabilities to sales channels (C) Signup and view all the answers

What type of agencies are typical users of a Global Distribution System (GDS)?

Conventional Travel Agencies (D) Signup and view all the answers

What is a characteristic of Alternate Distribution Systems (ADS)?

They specialize in internet marketing of travel and related services (C) Signup and view all the answers

What is the benefit of using a Central Reservation System (CRS)?

It allows hoteliers to manage their online marketing and sales (B) Signup and view all the answers