Hotel Room Reservation Management

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What is the main concern for operations managers related to inventory management in hospitality businesses?

Advertising the business

Monitoring staff performance

Ensuring the availability of supply (correct)

Collecting feedback from guests

Why is it important for operations managers to know what customers want?

To manage employee schedules

To redecorate the business premises

To decide on the quality of goods and services (correct)

To monitor competitors' prices

What type of resources are crucial for accommodation facilities like hotels to keep guests comfortable?

Room amenities (correct)

Cleaning equipment

Office supplies

Marketing materials

Why do food and beverage establishments need to have the right kind and amounts of ingredients on stock?

To prepare meals for customers (C) Signup and view all the answers

How does information gathering help operations managers in making decisions about resources and activities?

To allocate resources effectively (B) Signup and view all the answers

What is a common concern for many operations managers regarding supply?

Ensuring an adequate supply of the right resources (D) Signup and view all the answers

Which type of company tends to stock up on materials due to the amount of sales made to customers?

Merchandising companies (A) Signup and view all the answers

What innovation is mentioned as a way to maintain low inventory levels for companies?

Just-in-Time applications (A) Signup and view all the answers

What is one of the reasons service companies have a short processing time?

Quick turnaround time (A) Signup and view all the answers

What sets manufacturing companies apart from service and merchandising companies in terms of inventory management?

High inventory levels (A) Signup and view all the answers

Which type of company has a complex transformation process that may require sophisticated technology?

Manufacturing companies (A) Signup and view all the answers

What characteristic differentiates service companies in terms of inventory management from merchandising and manufacturing companies?

Quick turnaround time (B) Signup and view all the answers

What are the key activities involved in the transformation process for fulfilling a customer order?

Resource acquisition and inventory maintenance, application of techniques, and packaging and delivering goods (C) Signup and view all the answers

What additional amenities must a business be prepared to add when a customer has a confirmed reservation for a deluxe room?

Needed amenities to modify the room as per the guest's order (B) Signup and view all the answers

In service-oriented businesses, what are the similarities between operations management and production operations of manufacturing companies?

Inventory acquisition and maintenance, application of techniques, and packaging/delivery (D) Signup and view all the answers

What makes the operations more complex for a business when catering to different target markets within a day?

High volume of customers and varied guest requirements (A) Signup and view all the answers

What is one of the challenges in the transformation process for fulfilling customer orders?

Resource acquisition difficulties (C) Signup and view all the answers

What are some activities involved in the transformation process for fulfilling customer orders?

Resource acquisition and inventory maintenance (C) Signup and view all the answers