Hotel Room Reservation Management

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Questions and Answers

What is the main concern for operations managers related to inventory management in hospitality businesses?

  • Advertising the business
  • Monitoring staff performance
  • Ensuring the availability of supply (correct)
  • Collecting feedback from guests

Why is it important for operations managers to know what customers want?

  • To manage employee schedules
  • To redecorate the business premises
  • To decide on the quality of goods and services (correct)
  • To monitor competitors' prices

What type of resources are crucial for accommodation facilities like hotels to keep guests comfortable?

  • Room amenities (correct)
  • Cleaning equipment
  • Office supplies
  • Marketing materials

Why do food and beverage establishments need to have the right kind and amounts of ingredients on stock?

<p>To prepare meals for customers (C)</p> Signup and view all the answers

How does information gathering help operations managers in making decisions about resources and activities?

<p>To allocate resources effectively (B)</p> Signup and view all the answers

What is a common concern for many operations managers regarding supply?

<p>Ensuring an adequate supply of the right resources (D)</p> Signup and view all the answers

Which type of company tends to stock up on materials due to the amount of sales made to customers?

<p>Merchandising companies (A)</p> Signup and view all the answers

What innovation is mentioned as a way to maintain low inventory levels for companies?

<p>Just-in-Time applications (A)</p> Signup and view all the answers

What is one of the reasons service companies have a short processing time?

<p>Quick turnaround time (A)</p> Signup and view all the answers

What sets manufacturing companies apart from service and merchandising companies in terms of inventory management?

<p>High inventory levels (A)</p> Signup and view all the answers

Which type of company has a complex transformation process that may require sophisticated technology?

<p>Manufacturing companies (A)</p> Signup and view all the answers

What characteristic differentiates service companies in terms of inventory management from merchandising and manufacturing companies?

<p>Quick turnaround time (B)</p> Signup and view all the answers

What are the key activities involved in the transformation process for fulfilling a customer order?

<p>Resource acquisition and inventory maintenance, application of techniques, and packaging and delivering goods (C)</p> Signup and view all the answers

What additional amenities must a business be prepared to add when a customer has a confirmed reservation for a deluxe room?

<p>Needed amenities to modify the room as per the guest's order (B)</p> Signup and view all the answers

In service-oriented businesses, what are the similarities between operations management and production operations of manufacturing companies?

<p>Inventory acquisition and maintenance, application of techniques, and packaging/delivery (D)</p> Signup and view all the answers

What makes the operations more complex for a business when catering to different target markets within a day?

<p>High volume of customers and varied guest requirements (A)</p> Signup and view all the answers

What is one of the challenges in the transformation process for fulfilling customer orders?

<p>Resource acquisition difficulties (C)</p> Signup and view all the answers

What are some activities involved in the transformation process for fulfilling customer orders?

<p>Resource acquisition and inventory maintenance (C)</p> Signup and view all the answers

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