CBA11101 - Leadership Traits and Attributes
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Questions and Answers

What does the term 'being the fog' imply in handling criticism?

  • Responding aggressively to critics
  • Ignoring all forms of feedback
  • Absorbing criticism without retaliation (correct)
  • Accepting only positive feedback

How should a leader respond to frequent criticism according to the fogging technique?

  • Acknowledge the criticism without feeling attacked (correct)
  • Deny the criticism completely
  • Walk away from the situation
  • Defend their actions vigorously

What is the primary goal of a leader during a crisis as stated in the content?

  • To delegate all responsibilities to others
  • To identify and cultivate potential within the organization (correct)
  • To avoid confrontation at all costs
  • To focus solely on survival

Which technique can help manage emotional responses to criticism?

<p>The fogging technique to absorb and acknowledge criticism (D)</p> Signup and view all the answers

What should leaders do when faced with rapid criticism as suggested in the fogging exercise?

<p>Practice their responses to avoid emotional reactions (C)</p> Signup and view all the answers

Which leadership trait is characterized by adaptability to fit the needs of followers?

<p>Flexibility (B)</p> Signup and view all the answers

What is a defining characteristic of a leader with high concern for tasks?

<p>Plans and defines the work to be done (D)</p> Signup and view all the answers

Which leadership style emphasizes the importance of both tasks and people?

<p>Democratic (D)</p> Signup and view all the answers

What trait is essential for a leader to inspire trust among team members?

<p>Honesty and integrity (A)</p> Signup and view all the answers

Which trait relates to a leader's ability to generate original ideas?

<p>Creativity (B)</p> Signup and view all the answers

What best describes a laissez-faire leader?

<p>Hands-off and uninvolved (A)</p> Signup and view all the answers

Which of the following is NOT a characteristic of effective leaders?

<p>Low concern for people (A)</p> Signup and view all the answers

What defines motivation as a leadership trait?

<p>Achieving shared goals (A)</p> Signup and view all the answers

What percentage of careers get derailed due to emotional intelligence-related issues?

<p>75% (C)</p> Signup and view all the answers

Which of the following is NOT a reason cited for careers getting derailed?

<p>Inability to meet project deadlines (D)</p> Signup and view all the answers

What aspect do 75% of employees report as the most stressful part of their jobs?

<p>Immediate superior (D)</p> Signup and view all the answers

How much higher are earnings per share on average for businesses with engaged employees?

<p>147% (A)</p> Signup and view all the answers

Which quality do 3 in 4 employees consider the most important in a leader?

<p>Effective communication (A)</p> Signup and view all the answers

What action is expected from business leaders regarding societal problems?

<p>Lead on these issues (B)</p> Signup and view all the answers

What percentage of employees feel their leaders always encourage their suggestions for improvement?

<p>27% (C)</p> Signup and view all the answers

In times of crisis, what quality must a good leader demonstrate?

<p>Hopefulness (C)</p> Signup and view all the answers

What is the primary focus of a Human Relations leader?

<p>Building relationships and addressing people’s needs (C)</p> Signup and view all the answers

In the Hersey-Blanchard model, which leadership style involves closely supervising work and giving specific task directions?

<p>Telling (C)</p> Signup and view all the answers

Which leadership style in the Hersey-Blanchard model is characterized by a high-task and high-relationship approach?

<p>Selling (B)</p> Signup and view all the answers

What best describes the role of charismatic leaders?

<p>Inspire others through enthusiasm and credibility (D)</p> Signup and view all the answers

What is the primary characteristic of a Democratic leader?

<p>Encouraging participative decision-making (B)</p> Signup and view all the answers

Which leadership style corresponds to a low-task, high-relationship approach?

<p>Participating (A)</p> Signup and view all the answers

What is an essential requirement for personal leadership development?

<p>Listening and being open to feedback from others (D)</p> Signup and view all the answers

The Laissez-faire leadership style is primarily focused on:

<p>Minimum effort required to complete tasks (D)</p> Signup and view all the answers

What is Emotional Contagion?

<p>The ability to influence and be influenced by the emotions of others. (D)</p> Signup and view all the answers

Which of the following is a key component of Emotional Intelligence (EI)?

<p>Intrapersonal intelligence and interpersonal intelligence. (C)</p> Signup and view all the answers

How does a leader with high emotional intelligence manage relationships?

<p>By managing social interactions effectively based on emotional understanding. (C)</p> Signup and view all the answers

Which statement best describes a leader's self-management in the context of Emotional Intelligence?

<p>Thinking before acting and regulating disruptive impulses. (D)</p> Signup and view all the answers

What does social awareness in emotional intelligence entail?

<p>Understanding and responding to the emotions of others. (D)</p> Signup and view all the answers

What motivation drives leaders with high emotional intelligence?

<p>A willingness to work hard for reasons beyond money and status. (D)</p> Signup and view all the answers

Which of the following accurately reflects the impact of emotional intelligence on leaders?

<p>It adds value and enhances their effectiveness as performers. (A)</p> Signup and view all the answers

In the context of emotional intelligence, what is essential for building social capital?

<p>Relationship management skills. (B)</p> Signup and view all the answers

Flashcards

Task-Oriented Leader

A leader who prioritizes completing the task over relationships with the team, focusing on planning, assigning tasks, and monitoring performance.

People-Oriented Leader

A leader who puts people first, showing warmth, support, and respect for team members.

Autocratic Leadership

A leadership style where the leader makes decisions alone and gives strict commands to their team.

Human Relations Leadership

A leadership style where the leader prioritizes building relationships with the team, focusing on creating a positive and supportive work environment.

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Laissez-Faire Leadership

A leadership style where the leader gives minimal guidance and lets the team operate independently, with a "do your best, don't bother me" approach.

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Democratic Leadership

A leadership style where the leader balances both task completion and team well-being, involving the team in decision-making and promoting open communication.

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Leadership Style

A recurring pattern of behaviors exhibited by a leader.

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Leadership Traits

Essential qualities and characteristics that contribute to a leader's effectiveness.

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Emotional Intelligence in Communication

The ability to recognize which emotions are appropriate in which situations or contexts, and to communicate those feelings effectively.

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Emotional Contagion

Being influenced by the emotions of people around you, without even needing words.

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Intrapersonal Intelligence

The ability to understand your own emotions and how they affect your actions.

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Interpersonal Intelligence

The ability to understand and manage relationships with others.

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Emotional Intelligence (EI)

A combination of intrapersonal intelligence (understanding your own emotions) and interpersonal intelligence (understanding others' emotions). It's about understanding emotions and using that knowledge to build relationships and manage situations effectively.

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Emotional Intelligence & Leadership

Leaders with high EI are more effective at motivating others, as they show empathy, understand their team's needs, and build strong relationships.

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Social Awareness

Deep empathy and understanding of others' situations and feelings. It's about putting yourself in another person's shoes.

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Self-Management

The ability to understand and control one's impulses, emotions, and behaviors. It's about self-discipline and self-regulation.

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EI's Impact on Careers

Emotional intelligence (EI) plays a crucial role in career success. 75% of career derailments are linked to poor EI, including problems in leadership, interpersonal conflicts, adaptability, and trust-building.

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How EI Helps Leaders

Effective leaders use EI to establish a clear vision for their organization, inspire employees to embrace that vision, and motivate them to work towards achieving it.

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Leadership Stress

75% of employees report that their immediate supervisor is the most stressful part of their job. This highlights the significant impact of leadership style on employee well-being.

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Employee Recognition

Only 27% of employees feel that their leaders consistently encourage and recognize their ideas for improvement. This demonstrates a lack of open communication and employee engagement, essential for growth.

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Employee Engagement and Profits

Companies with engaged employees experience 147% higher earnings per share on average. This shows the significant positive impact of employee engagement on organizational performance.

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Modern Leadership Styles

Modern leadership is evolving. It goes beyond traditional roles; it includes mentoring, fostering connections, and recognizing employees. This approach inspires 86% more great work.

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Leadership and Societal Issues

Leaders are expected to address societal issues alongside business concerns. This reflects a shift towards responsible and ethical leadership.

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Leadership and Employee Wellbeing

Leaders play a critical role in employee well-being. When leaders connect employees with their organization's mission and accomplishments, burnout decreases by 57%, highlighting the importance of purpose and connection.

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Telling Leadership

A leadership style where the leader provides clear instructions, closely monitors progress, and has a strong focus on task completion. This style is best when followers lack experience or direction.

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Participating Leadership

A leadership style where the leader encourages participation, seeks input from followers, and prioritizes building relationships. This style is best when followers are experienced and capable but need support and motivation.

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Selling Leadership

A leadership style where the leader explains task directions in a persuasive and supportive way, providing guidance and encouragement. This style is best when followers need some direction but are capable of taking initiative.

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Delegating Leadership

A leadership style where the leader trusts the group to make decisions and take responsibility for tasks. This style is best when followers are highly skilled and motivated.

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Charismatic Leader

Leaders who inspire others by demonstrating passion, integrity, competence, and a clear vision. They connect with their followers on a personal level, fostering a sense of purpose and enthusiasm.

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Transformational Leadership

Leadership that goes beyond achieving goals and focuses on transforming followers into better versions of themselves. This style encourages personal growth, shared values, and a sense of purpose.

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Situational Leadership

The ability to modify one's leadership style based on the readiness of followers and the demands of the situation.

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Personal Leadership Development

An ongoing process of learning and self-improvement as a leader. It involves seeking feedback, understanding different contexts, and continuously adapting one's leadership skills.

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Cultivate Potential

Leaders must be proactive in recognizing and developing talent within their organizations, especially during challenging times, to ensure the necessary resources and support are available.

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Being the Fog

The ability to manage emotions effectively, especially when facing criticism or negativity, by calmly accepting the criticism without taking it personally.

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Fogging Technique

When faced with criticism or negativity, a leader should acknowledge and accept the feedback without defensiveness. Example: 'Yes, I was late.'

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Stir in the Right Direction

Leaders in times of crisis must steer their organizations toward a recovery path.

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Foresight in Crisis

The ability to anticipate and prepare for challenges, making decisions that benefit the organization's overall performance and growth.

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Study Notes

Course Information

  • Course title: CBA11101 - Principles of Management
  • Course subtitle: Essentials of Leadership
  • Institution: University of York, Europe Campus, City College

Leadership Traits in Today's Workplace

  • 75% of employees find their immediate superior to be the most stressful part of their job.
  • Only 27% of employees feel their company leaders regularly recognize and appreciate their suggestions.
  • 3 out of 4 employees value effective and transparent communication from their leaders.

Successful Leaders' Attributes

  • Drive: Leaders are highly energetic, displaying initiative, and showcasing tenacity.
  • Self-confidence: Leaders trust their abilities and are confident in themselves.
  • Creativity: Leaders demonstrate creativity and originality.
  • Cognitive ability: Leaders have the intelligence to interpret and integrate information.
  • Job-relevant knowledge: Leaders have detailed knowledge of their industry.
  • Motivation: Leaders aim to achieve shared goals.
  • Flexibility: Leaders adapt to the needs of their followers and the demands of situations.
  • Honesty and integrity: Leaders are trustworthy and demonstrate honesty, predictability, and dependability.

Leadership Behaviors

  • Two dimensions: concern for the task to be accomplished, and concern for the people doing the work.

Leadership Behaviour: Task vs. People

  • High concern for the task: Plans, defines the work, assigns responsibilities, sets clear work standards, urges task completion, and monitors performance results.
  • High concern for the people: Acts with warmth and supportiveness towards followers, maintains good social relations, respects feelings and needs, and shows trust.

Effective Leaders

  • Effective leaders are high in their concerns for both people and the task.

Classic Leadership Styles

  • Autocratic: Command-and-control leadership.
  • Human relations: Emphasizes people over tasks.
  • Laissez-faire: "Do the best you can" attitude, with minimal leader involvement.
  • Democratic: Emphasizes both tasks and people.

Hersey-Blanchard Situational Leadership Model

  • Leaders adjust their styles based on the followers' readiness for the tasks.
  • Styles: Delegating - low task/low relationship; Participating - low task/high relationship; Selling - high task/high relationship; Telling - high task/low relationship.

Blake & Mouton's Leadership Grid

  • Displays leadership styles based on concern for people and concern for task.
  • Styles range from low concern for both to high on both.

Personal Leadership Development

  • Continuous learning is essential.
  • Leaders should actively listen to feedback and be transparent about successes and failures.
  • Leaders must understand contextual issues.

Charismatic & Transformational Leadership

  • Charismatic Leaders: Inspire others through enthusiasm, honesty, credibility, and competence.
  • Transformationa Leaders: Excel through a strong sense of high aspiration, confidence, and contagious enthusiasm.

Emotional Contagion

  • When individuals are influenced by the emotions of those around them.
  • Often happens quickly, without verbal communication.

Emotional Intelligence (EI)

  • A multifaceted ability involved in building, developing, and managing relationships.
  • Includes intrapersonal and interpersonal intelligence.
  • Key components: self-awareness, self-regulation, motivation, empathy, and social skills.
  • Ability to identify, understand, and manage own emotions and recognize and influence feelings of others.

EI & Leadership

  • Leaders must understand their own and others' emotions to manage relationships effectively.
  • EI is key to adapting to and overcoming challenges.
  • High EI facilitates developing a corporate vision, motivating teams, and energizing teams.

Leadership in Times of Crisis

  • Demonstrating hope and firm hopefulness is crucial.
  • Preparing the organization for the future and supporting quick learning and adapting is important for leaders.
  • Business leaders must identify and cultivate potential within the organization.

Be the Fog (Handling Criticism)

  • A technique to regulate emotions during criticism.
  • Act like a fog, absorbing criticism without reaction, responding calmly.
  • Helpful to disarm the person criticizing.

Leadership Statistics

  • 75% of employees find their immediate supervisor to be their biggest stressor.
  • 86% of people expect leaders to address societal issues.
  • Transparent communication is vital.

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This quiz explores essential leadership traits crucial for effective management in today's workplace. It discusses attributes such as drive, self-confidence, and cognitive ability that successful leaders embody, alongside employee perceptions about their leaders. Test your knowledge on what makes an effective leader in modern organizations.

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