Catering and Vending Services Quiz

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Questions and Answers

What is the maximum distance a catering/vending licensee can travel using a card pass?

  • 50 kilometers
  • 150 kilometers
  • 125 kilometers (correct)
  • 100 kilometers

What minimum value of books must be displayed at railway bookstalls based on the last two years of sales turnover?

  • Six months turnover (correct)
  • Four months turnover
  • Annual turnover
  • Eight months turnover

Which types of literature are specifically mentioned for stocking at railway bookstalls?

  • Fictional novels
  • Health and fitness literature
  • Travel guides only
  • Government publicity literature (correct)

What is the fixed licence fee for bookstall contracts at small stations with low sales?

<p>Rs. 750 per annum (D)</p> Signup and view all the answers

Which of the following is banned from sale at railway bookstalls?

<p>Obscene books and pictures (C)</p> Signup and view all the answers

What pricing regulation must be followed for books at railway bookstalls?

<p>Prices should not exceed those of local book shops (A)</p> Signup and view all the answers

What is the standard tenure for catering/vending contracts?

<p>5 years (D)</p> Signup and view all the answers

Who is responsible for approving catering/vending licenses for large or important units?

<p>General Manager (A)</p> Signup and view all the answers

What is the main criterion for awarding catering/vending contracts?

<p>Capability, reputation, experience, and track record (D)</p> Signup and view all the answers

What is the role of the Screening Committee in the contract renewal process?

<p>To evaluate the performance of the licensee. (C)</p> Signup and view all the answers

What is the role of the Selection Committee for smaller units?

<p>To choose a new licensee for the contract. (D)</p> Signup and view all the answers

What preference is given for smaller, roadside stations?

<p>Preference is given to Scheduled Caste/Scheduled Tribe candidates. (A)</p> Signup and view all the answers

Who is responsible for creating a list of small and roadside stations?

<p>Zonal Railways (B)</p> Signup and view all the answers

What is the primary aim of keeping vendor numbers low at railway stations?

<p>To ensure adequate service without congestion (B)</p> Signup and view all the answers

What restriction is placed on the use of communal denominations in catering services?

<p>They are entirely prohibited in all forms (D)</p> Signup and view all the answers

What role does the local municipality play in the fixation of prices by Railway Administrations?

<p>They can be consulted for price revisions (A)</p> Signup and view all the answers

How frequently should catering and vending staff undergo medical examinations?

<p>Twice a year after initial examination (C)</p> Signup and view all the answers

What must authorized price lists include according to the guidelines?

<p>The name and signature of the licensee (C)</p> Signup and view all the answers

What is emphasized about the cooking mediums used in refreshments?

<p>Notices should indicate the cooking medium clearly (C)</p> Signup and view all the answers

What is the directive concerning night vendors at railway stations?

<p>They must avoid disturbing passengers as much as possible (A)</p> Signup and view all the answers

What type of products must be clearly noted in the refreshment rooms and stalls?

<p>The cooking mediums used for food (A)</p> Signup and view all the answers

What must be ensured to prevent inconvenience for the travelling public?

<p>Adequate service amidst low congestion (A)</p> Signup and view all the answers

What is required of all vendors and staff who interact with customers?

<p>They must be free from contagious diseases (B)</p> Signup and view all the answers

What is a key principle for issuing cheque passes?

<p>The issue must strictly be for railway work. (A)</p> Signup and view all the answers

Which products are completely prohibited for sale according to the guidelines?

<p>Alcoholic drinks. (B)</p> Signup and view all the answers

What should be done regarding utensils and service for food?

<p>They must be kept separate for vegetarian and non-vegetarian food. (C)</p> Signup and view all the answers

What is the limitation for vendors regarding food sales?

<p>Vendors must limit their offerings to light refreshments. (B)</p> Signup and view all the answers

How should the number of vendors for train side vending be managed?

<p>Limited and confined to the food normally prepared. (C)</p> Signup and view all the answers

What must be avoided regarding the sale of vegetarian dishes in non-vegetarian refreshment rooms?

<p>Selling vegetarian dishes at all. (B)</p> Signup and view all the answers

Who should have the authority to issue cheque passes?

<p>One clearly prescribed authority for each contract. (D)</p> Signup and view all the answers

What governs the service of full regular meals for train passengers?

<p>Refreshment rooms and restaurants designated for this purpose. (D)</p> Signup and view all the answers

What should be complied with according to government regulations?

<p>Austerity measures or regulations concerning food. (C)</p> Signup and view all the answers

What should the issue of cheque passes be limited to?

<p>Occasional features of work. (B)</p> Signup and view all the answers

What is required for a person to canvass for custom in railway carriages?

<p>An appropriate catering/vending license from railway administration (A)</p> Signup and view all the answers

What is one factor not mentioned as part of the criteria for shortlisting catering applications?

<p>Previous contracts held with other railway services (C)</p> Signup and view all the answers

Which members comprise the Zonal Selection Committee for large units?

<p>Two principal HODs and a professor from a catering institute (A)</p> Signup and view all the answers

What is the primary method of selecting licensed caterers?

<p>Invitation of applications from professional caterers through advertisements (D)</p> Signup and view all the answers

Which of the following factors does NOT influence the shortlisting by the Screening Committee?

<p>Previous customer satisfaction ratings (D)</p> Signup and view all the answers

What must the Screening Committee consist of for large or important units?

<p>Officers of a minimum rank of Senior Scale Officers or JAG Grade (A)</p> Signup and view all the answers

Which document governs the principles laid down for awarding catering/vending licences?

<p>The Railways Act, 1989 (B)</p> Signup and view all the answers

What is required in the quarterly statements submitted by the Railway Administration to the Railway Board?

<p>Narrative Review assessing the performance of the catering department (D)</p> Signup and view all the answers

How should licenses for bookstalls at railway stations be awarded?

<p>By inviting applications and giving preference to existing firms (C)</p> Signup and view all the answers

What condition must be observed for the sale of books, newspapers, and periodicals at railway stations?

<p>Prior written sanction from the Railway Administration is required (C)</p> Signup and view all the answers

What is the required annual turnover for a static departmental unit to submit a Profit & Loss account to the Railway Board?

<p>Rs. 1,00,000 and above (B)</p> Signup and view all the answers

Which items are allowed to be sold under departmental management at stations where catering is done departmentally?

<p>All articles except fresh fruits and miscellaneous articles like toys (A)</p> Signup and view all the answers

What is the composition of the Selection Committee for large or important units?

<p>JAG Officers with a minimum of three members (C)</p> Signup and view all the answers

Which of the following criteria is NOT considered in awarding contracts for catering services?

<p>Legal background of the applicant (C)</p> Signup and view all the answers

What dictates the tenure of contracts awarded for catering and vending?

<p>The performance of the licensee during previous periods (A)</p> Signup and view all the answers

In the event of the death of a licensee, who can the license be transferred to?

<p>The legal heir of the licensee (A)</p> Signup and view all the answers

What has been specified regarding the number of licensees for a station or train?

<p>Only one licensee is preferred per station/train (D)</p> Signup and view all the answers

What is the role of the General Manager regarding the award of catering licenses for large units?

<p>To approve the recommendations of the Selection Committee (C)</p> Signup and view all the answers

Which of the following statements is true regarding the criteria for awarding contracts?

<p>No reservation or preference is given except for Scheduled Caste/Scheduled Tribe at small stations (D)</p> Signup and view all the answers

How is the licensing fee for successful applicants determined?

<p>Through instructions issued by the Railway Board (A)</p> Signup and view all the answers

What is the policy regarding the ceiling limit on holding units by a licensee?

<p>There is no ceiling limit on the units held by a licensee (B)</p> Signup and view all the answers

What is the primary consideration when determining the number of vendors allowed at railway stations?

<p>Ensuring the number is as low as possible while providing adequate service (D)</p> Signup and view all the answers

What is the requirement regarding the cooking medium used in railway refreshment services?

<p>It must be disclosed on prominent notices (C)</p> Signup and view all the answers

What type of medical examination is required for catering and vending licensees?

<p>Medical checks by railway doctors or recognized practitioners twice a year (A)</p> Signup and view all the answers

Which body should be consulted for price fixation of articles sold on railway premises?

<p>The nearest local body such as a Municipality or District Board (C)</p> Signup and view all the answers

What is not permitted in relation to communal denominations in catering services?

<p>All of the above (D)</p> Signup and view all the answers

What is required to be mounted and available for inspection by catering and vending staff?

<p>Medical certificates from examinations (B)</p> Signup and view all the answers

Which of the following best describes the appropriate display of price lists in railway dining facilities?

<p>Authorized price lists must be signed and exhibited (B)</p> Signup and view all the answers

What should be avoided in the sales operation of vegetarian dishes in non-vegetarian refreshment rooms?

<p>Cooking vegetarian meals using the same utensils (C)</p> Signup and view all the answers

How should prices of articles sold at railway premises be managed?

<p>By considering local rates but not necessarily matching them exactly (C)</p> Signup and view all the answers

What aspect of night vending must be managed at railway stations?

<p>It should cause minimal disturbance to passengers (D)</p> Signup and view all the answers

What is the recommended action in cases of unsatisfactory service provided by a catering or vending licensee?

<p>Issue a final warning, with license termination as a potential consequence if improvements aren't made within a specified timeframe. (B)</p> Signup and view all the answers

What is the primary purpose of maintaining and scrutinizing a record of customer complaints and the action taken?

<p>To ensure that no aspects of customer complaints are overlooked and addressed effectively. (A)</p> Signup and view all the answers

According to the guidelines, what is the consequence for a licensee whose license is terminated on any one Railway for serious reasons?

<p>The licensee is barred from operating on any other Railway. (C)</p> Signup and view all the answers

What is the intended outcome of the provision for imposing fines on licensees?

<p>To act as a deterrent against substandard service and violations of regulations. (C)</p> Signup and view all the answers

If departmental (Railway-run) catering is functioning, what is the primary administrative objective?

<p>To ensure that catering services are operated in a way that does not result in financial losses for the Railway. (B)</p> Signup and view all the answers

Which of the following instructions are not explicitly stated to apply to departmental catering?

<p>The establishment of a fixed menu for departmental catering. (C)</p> Signup and view all the answers

What is the primary rationale for prohibiting the sale of "certain articles" at catering and vending establishments?

<p>To prevent the sale of items that may be considered offensive or inappropriate. (D)</p> Signup and view all the answers

Which of the following is not considered a critical component of maintaining a high standard of service in catering and vending establishments?

<p>Requiring vendors to sign contracts with the Railway. (A)</p> Signup and view all the answers

What is the primary reason for requiring catering and vending staff to undergo regular medical examinations?

<p>To identify and prevent the spread of communicable diseases. (B)</p> Signup and view all the answers

Which of the following measures is considered a direct deterrent to licensees failing to meet service standards?

<p>Imposing fines on licensees who violate the terms of their agreement. (B)</p> Signup and view all the answers

Which of the following is NOT a general principle to be followed when issuing cheque passes?

<p>The issue should be based on the licencee's convenience. (D)</p> Signup and view all the answers

Which of the following is NOT prohibited for sale at railway stations?

<p>Vegetarian dishes (D)</p> Signup and view all the answers

What should be avoided when selling vegetarian dishes in non-vegetarian refreshment rooms?

<p>Selling them with non-vegetarian dishes (A)</p> Signup and view all the answers

What is the intended role of vendors in relation to full regular meals at railway stations?

<p>Vendors should focus on selling light refreshments and miscellaneous items. (D)</p> Signup and view all the answers

Which authority is responsible for deciding the vegetarian dishes allowed in non-vegetarian refreshment rooms?

<p>The railway authorities (C)</p> Signup and view all the answers

What is the primary guideline regarding the number of vendors operating at train stations?

<p>The number should be strictly limited. (A)</p> Signup and view all the answers

What should be the primary consideration for issuing cheque passes?

<p>The urgent need for staff to carry out railway work (A)</p> Signup and view all the answers

What does the document emphasize regarding the utensils used for vegetarian and non-vegetarian food?

<p>They should be kept entirely separate. (A)</p> Signup and view all the answers

Which of these is NOT mentioned as a principle for issuing cheque passes?

<p>The passes should be used only during specific hours. (C)</p> Signup and view all the answers

Which of the following conditions is NOT included in the guidelines for selling books at railway bookstalls?

<p>The Railway Administration should impose a minimum requirement for the monetary value of books displayed for sale. (C)</p> Signup and view all the answers

Which of the following is NOT a factor considered by the committee responsible for fixing the license fee for bookstall contracts?

<p>The prior year's sales performance of the bookstall contractor. (B)</p> Signup and view all the answers

Regarding bookstalls, the Railway Administration should take specific actions to ensure which of the following?

<p>Encourage the sale of literature that aligns with the Five-Year Plan and Gandhian ideals. (D)</p> Signup and view all the answers

What is the fixed annual license fee for bookstall contracts at small stations with low sales?

<p>Rs. 750 (B)</p> Signup and view all the answers

According to the guidelines, the price of books at railway bookstalls should be:

<p>Marked on each copy and not exceeding the prices charged by local book shops. (B)</p> Signup and view all the answers

What is the purpose of the card passes issued to catering/vending licensees?

<p>To allow licensees to travel to different stations to book orders and collect used utensils. (B)</p> Signup and view all the answers

Which of the following is NOT permitted for the use of card passes issued to catering/vending licensees?

<p>Traveling to bring provisions or vegetables to the station. (C)</p> Signup and view all the answers

What is the maximum number of second class card passes that may be issued to a set of staff serving in dining cars/pantry cars?

<p>One pass for the entire set of staff. (A)</p> Signup and view all the answers

What type of card pass may be issued to catering/vending licensees to send servants or cooks by train in case of emergencies at outstations?

<p>Second class. (C)</p> Signup and view all the answers

What is the restriction placed on the use of card passes issued to contractors of dining cars?

<p>They are not available beyond the runs of the respective cars. (D)</p> Signup and view all the answers

What is the main purpose of issuing a limited number of card passes to catering/vending licensees?

<p>To prevent abuse of the system and ensure fairness. (D)</p> Signup and view all the answers

What color turban must be worn by staff at a non-vegetarian refreshment room?

<p>Blue (C)</p> Signup and view all the answers

What should be done to ensure the quality of catering and vending services?

<p>Conduct frequent and intensive inspections. (B)</p> Signup and view all the answers

Who is authorized to inspect catering/vending arrangements at stations and on trains?

<p>Members of the National Railway Users' Consultative Council (C)</p> Signup and view all the answers

What should be worn by all bearers and vendors?

<p>Metal badges with numbers and the name of the contractor (B)</p> Signup and view all the answers

What is the main purpose of surprise inspections?

<p>To make sure vendors are complying with all regulations. (A)</p> Signup and view all the answers

What is the recommended action for officers of all railway departments regarding catering and vending?

<p>They should be encouraged to conduct inspections and report shortcomings. (C)</p> Signup and view all the answers

Where are distinctive turbans, caps, or waistbands required to be worn?

<p>At refreshment rooms, restaurants, and dining cars (A)</p> Signup and view all the answers

What should be the focus of inspections related to catering and vending?

<p>The quality of food and service provided (A)</p> Signup and view all the answers

What type of uniforms are required for authorized vendors at stalls or on platforms?

<p>Suitable uniforms as fixed by Railway Administrations (C)</p> Signup and view all the answers

Which of the following aspects is NOT specifically mentioned in the text regarding catering and vending services?

<p>Guidelines for advertising by vendors (B)</p> Signup and view all the answers

What is the minimum annual turnover required for a static departmental catering unit to submit a quarterly Profit & Loss account to the Railway Board?

<p>Rs. 1,00,000 (A)</p> Signup and view all the answers

What is the method specified for awarding licenses for bookstalls and the sale of books, newspapers, and periodicals at railway stations?

<p>By inviting applications (A)</p> Signup and view all the answers

What is the required content for the quarterly statements that the Railway Administration must furnish to the Railway Board regarding departmental catering?

<p>Details of earnings and expenditure (A)</p> Signup and view all the answers

Which of the following items is NOT allowed to be sold under departmental management at stations where catering is done departmentally?

<p>Newspapers (A)</p> Signup and view all the answers

What is the primary directive concerning the sale of books, newspapers, and periodicals on railway platforms?

<p>It is prohibited without the written permission of the Railway Administration. (D)</p> Signup and view all the answers

Who is responsible for vetting the 'Narrative Review' that accompanies the quarterly profit and loss statements for departmental catering?

<p>The Financial Advisor and Chief Accounts Officer (F.A.&amp; C.A.O.) (B)</p> Signup and view all the answers

What is the preference given when awarding bookstall contracts at railway stations?

<p>Preference is given to firms already in the bookselling business. (D)</p> Signup and view all the answers

What is the rationale for preferring firms already in the bookselling business for bookstall contracts?

<p>They have more experience and can provide better service. (B)</p> Signup and view all the answers

What is the role of the Railway Board in overseeing departmental catering activities?

<p>The Railway Board is responsible for receiving quarterly statements on departmental catering activities. (D)</p> Signup and view all the answers

What is the main emphasis regarding the sale of books, newspapers, and periodicals at railway stations?

<p>Controlling unauthorized sales and maintaining order on the platform. (C)</p> Signup and view all the answers

Flashcards

Selection Committee

A group that selects vendors based on reputation and experience.

Catering/Vending Licences

Permits awarded for providing food services based on committee approval.

License Fee

A payment required from successful licensees to operate services.

Tenure of the Contract

The standard duration for which a contract is valid, typically 5 years.

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Renewal of License

Process to extend a licence based on satisfactory performance.

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Ceiling Limit

No maximum cap on the number of units one licensee can hold.

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Transfer of Licence

Licences can be transferred to legal heirs upon the death of the licensee.

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Minimum Book Value Requirement

Bookstalls must display books of minimum value based on sales turnover from the last two years.

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Variety of Books

Stalls should offer a reasonable variety of books, focusing on general interest topics.

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Government Literature

Railway stations should stock tourist literature and indigenous works, including Gandhian literature.

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Prohibition of Obscene Material

Sale of obscene books and prohibited publications at bookstalls is strictly banned.

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License Fee for Bookstalls

The license fee varies by station, set by a committee considering various factors like vendor numbers.

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Congestion Prevention

Efforts to keep crowds low in public transport areas, ensuring good service.

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Vendor Regulations

Rules allowing vendors to operate at night with minimal disturbance to passengers.

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Cooking Medium Disclosure

Requirement for food stalls to disclose the type of cooking medium used.

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Prohibition of Communal Denominations

Ban on using community-based terms in food services to ensure neutrality.

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Price Fixation

Determining prices for food based on local rates without excessive charges.

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Authorized Price Lists

Official lists of prices displayed at every food service point.

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Medical Examination Requirement

Vendors and their staff must undergo health checks to prevent disease spread.

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Regular Health Checks

Mandatory medical checks at least twice a year for food service employees.

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Character Verification

Background checks for food service licensees to ensure trustworthiness.

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Public Notification

Signage and notices informing customers of services and contents.

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Cheque passes issuance

Cheque passes should be issued for railway work purposes only, not for convenience.

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Limitation of cheque passes

The issuance of cheque passes should be limited to the maximum extent possible.

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Occasional work features

Cheque passes should be for occasional work features, not regular ones.

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Authority for issuing passes

The authority to issue cheque passes must be assigned to one person or entity for each contract.

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Prohibited food sales

The sale of beef, ham, and pork is completely prohibited in certain areas.

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Alcoholic drinks ban

The sale of alcoholic drinks is entirely banned.

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Vegetarian food separation

Utensils for vegetarian food must be kept separate from non-vegetarian food.

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Train-side vendor restrictions

The number of train-side vendors is strictly limited to prepared edibles.

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Refreshment room meals

Only vegetarian or non-vegetarian refreshment rooms should serve full meals, not vendors.

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Austerity measures compliance

Austerity measures regarding food must be adhered to as issued by authorities.

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Tariff Approval

The Railway Administration must approve the tariff for items sold by licensees.

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Prohibition of Sub-letting

Licensees are strictly prohibited from sub-letting their licenses.

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Card Passes

Limited card passes can be issued for catering/vending licensees to travel and book orders.

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Pass Distance Limit

Card passes allow travel within 125 KMs on either side of the station where the license is held.

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No Supervision Passes

No supervision passes are issued for purposes like bringing provisions.

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Dining Car Staff Passes

One second-class card pass may be issued for the entire dining car staff.

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Limited Passes Issuance

The total number of cards issued to staff depends on the number employed per service.

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Servants & Cooks Passes

Separate card passes may be issued to send servants or cooks in case of emergencies.

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Dining Car Pass Regulation

Passes for dining cars should only be available per the number of staff on duty.

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Screening Committee

A group that reviews and shortlists applications for catering licences.

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Zonal Selection Committee

Committee for selecting caterers in large/important railway units.

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Selection Criteria Factors

Key points considered by the committee when selecting licence applicants.

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Professional Caterers

Caterers with a good reputation invited to apply for licences.

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Advertisement for Applications

Process in which applications for catering licences are publicly announced.

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Prohibition of Sale

Certain articles cannot be sold in railway areas without licence.

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Composition of Selection Committee

Selection Committee usually comprises JAG Officers.

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Criteria for Contract Awards

Contracts awarded based on capability, reputation, experience.

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Preference for Scheduled Castes

Preference given to SC/ST candidates at smaller stations.

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License Fee Regulation

Successful licensees pay a fee determined by the Railway Board.

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Normal Contract Tenure

Standard duration for a contract is five years.

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License Renewal Conditions

Licenses can be renewed based on past performance.

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No Ceiling Limit

No maximum cap on units held by a licensee.

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Single Licensee Rule

Ideally, only one licensee per station or train.

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Vendor Night Regulations

Vendors can operate at night but must minimize disturbances to passengers.

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Prohibition of Communal Names

Community-based terms cannot be used in food services for neutrality.

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Price Fixation Guidelines

Prices set should align with local rates but not exceed them significantly.

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Authorized Price Lists Requirement

Price lists must be displayed at all food service points.

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Medical Check Requirement

Catering staff must undergo health checks before hiring and twice yearly.

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Regular Medical Examinations

Staff must be re-examined at least twice a year for disease checks.

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Character Verification Process

Background checks are mandatory for food service licensees.

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Signage for Refreshment Areas

Signs must show licensee names in refreshment rooms and stalls.

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Substantial Price Review

Price lists must be updated whenever there's a big price change locally.

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Quarterly Statements

Documents detailing earnings and expenditures submitted to the Railway Board every quarter.

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Complaint Books Maintenance

Guidelines for managing and inspecting complaint books in catering establishments.

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Narrative Review

An assessment of catering performance presented alongside profit and loss statements.

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Action on Complaints

Records of complaints and actions taken must be maintained and reviewed for service improvement.

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Bookstall Licences

Permits for selling books at railway stations, awarded based on applications and not tenders.

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Unsatisfactory Service Protocol

Serious actions against licensees for unsatisfactory service, including possible licence termination.

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Quality and Sale Prices

Conditions that govern the standards and pricing of books and magazines sold at bookstalls.

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Fines on Licensees

Licensees can be fined up to Rs. 1,000 for violations as a deterrent.

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Termination Policy

Licensees terminated for serious offenses on one Railway are banned from others.

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Prohibition of Literature Sales

Sale of books and periodicals on platforms is prohibited without prior written approval.

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Standard Agreement

Every licensee must sign a standard agreement with the Railway.

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Regulations for Departmental Catering

Standard regulations for departmental catering systems must align with existing guidelines for vendors.

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Employee Dismissal Consequences

Employees dismissed for valid reasons cannot be hired by other licensees on different Railways.

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Inspection Guidelines

Regular inspections of complaint books to ensure compliance and service quality.

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Service Improvement Actions

Prompt measures must be taken to rectify service issues as reported in complaint books.

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Minimum Book Display Requirement

Bookstalls must display books worth six months' sales based on prior years.

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Literature Variety at Bookstalls

Bookstalls should provide a variety of books appealing to general interests.

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Government Health Literature

Bookstalls must stock Government literature, including those on Five-Year Plans and Gandhian topics.

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License Fee Structure

The license fee for bookstalls is set by a committee considering various local factors like vendor count.

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Staff Uniform Requirements

Staff must wear distinctive uniforms based on service type, ensuring cleanliness and propriety.

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Catering Inspection Frequency

Frequent inspections ensure high standards in catering quality and service.

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Authorized Vendor Uniforms

Vendors must wear suitable uniforms prescribed by Railway Administrations.

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Surprise Inspections

Encouraging surprise inspections helps maintain service standards and accountability.

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Metal Badges for Vendors

Vendors and bearers should wear metal badges showing their number and contractor’s name.

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Sanitation Standards

High sanitation standards must be maintained in all catering facilities and staff.

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Quality Provisions

The goods offered for sale must be wholesome and of good quality, inspected regularly.

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Inspection by Railway Users Council

Members can inspect catering arrangements, including kitchens, for quality assurance.

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Supervision Importance

Effective supervision and frequent inspections are crucial for maintaining high service standards.

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Cheque passes principles

General rules for issuing cheque passes, focusing on railway work.

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Occasional work passes

Cheque passes should be for occasional, not regular, work features.

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Authority for passes

One clearly defined authority should issue cheque passes per contract.

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Prohibited food items

Sale of beef, ham, and pork is completely prohibited.

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Alcohol sale ban

Alcoholic drinks cannot be sold in certain areas.

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Vegetarian food utensils

Utensils for vegetarian food must be kept separate from non-vegetarian food.

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Train-side vendor limitations

Train-side vendors are limited to selling prepared items only.

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Compliance with austerity measures

Food-related austerity measures must align with government regulations.

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Sub-letting Prohibition

Licensees are strictly prohibited from sub-letting their licenses to others.

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Emergency Passes for Staff

Separate card passes may be issued to send servants or cooks in emergencies.

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Departmental Management

Management overseeing the sale of catering items at stations except specific items.

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Prohibited Sales

Certain items, like newspapers, cannot be sold without prior written approval.

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Quality and Pricing Conditions

Regulations for the standards and prices of books sold at bookstalls.

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Accounting Requirement

Quarterly profit and loss accounts for units with turnover over Rs. 1,00,000.

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Vendor Application Process

The procedure of inviting applications for bookstall licences instead of tenders.

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Study Notes

Catering and Vending Services

  • Railway Act 1989 (Section 144): No person can hawk or sell items on trains, except under a railway administration's license.
  • Licensing: Restaurants, refreshment rooms, and vending stalls are either run directly by the railways or by licensees. Licensing follows specific procedures.
  • Application Process: Potential licensees must apply through press advertisements. A screening committee assesses applicants.
  • Screening Committee: Evaluates applicants based on reputation, business history, experience, financial stability, the size of the establishment, staff requirements, location, and other relevant factors. The committee consists of JAG or Senior Scale officers. The size of the committee depends on the size of the unit.
  • Selection Committee: For large/important units, a Zonal Selection Committee (with CCM and a member of the ZRUCC if necessary) is used; for other units, a committee of JAG officers is used.
  • Licence Award: The General Manager (for large units) or CCM/DRM (for other units) approves the recommendation of the Selection Committee.
  • Selection Criteria: Selection is based on the applicant's reputation, capability, experience, and track record.
  • Preferences: No reservations or preferences are given for any category. Priority is given to Scheduled Caste/Scheduled Tribe candidates for small and roadside stations.
  • Licence Fee: A lump-sum fee is payable to the Railway, fixed by the Railway Board.
  • Contract Tenure: Standard contract length is 5 years, with possible renewal based on satisfactory performance. Renewal decisions are made by a committee of SAG officers for large/important units and senior scale staff for others.
  • Ceiling Limit: No upper limit imposed on the number of units held by a license.
  • Number of Licensees: Ideally, only one licensee per station/train.
  • Transfer of Licence: A license can be transferred to a legal heir in case of the licensee's death.
  • Tariff: Railway Administration approves the items' tariffs.
  • Sub-letting Prohibition: Strict prohibition on sub-letting licenses.
  • Passes: Limited card passes may be issued to licensees between stations or up to 125km to book orders or for transportation of used items. No pass for other purposes (e.g. personal use) should be issued. Additional passes may be issued to employees, but only for specific, work-related travel. Limited second-class passes may be issued to license holders to transport staff, or in case of emergencies.
  • Ban on Certain Items: Sale of beef, ham, pork, alcohol is strictly prohibited.
  • Vegetarian/Non-Vegetarian Distinction: Strict segregation of vegetarian and non-vegetarian facilities and equipment. Vegetarian options available in non-vegetarian areas should be limited, and decided by the Railway Administration.
  • Refreshment Rooms: Vendors in refreshment rooms are restricted to a limited number of items, appropriate to the room type.
  • Commodities Sale: No communal denominations during the selling process.
  • Price Lists: Displays properly signed, authorized price lists must be provided.
  • Medical Examination: All serving staff (in contact with customers), must be medically examined at the beginning and yearly afterward to ensure health.
  • Character Verification: Verify the staff through the local police.
  • Dress Regulations: Staff must wear clean, appropriate dress with distinguishing colors (specified for different types of establishments).
  • Supervision and Inspection: Frequent monitoring for service quality, sanitation, and staff conduct. Surprise inspections encouraged.
  • Complaints: Maintain complaint books reviewed by railway personnel.
  • Prompt Action: Take prompt action on unsatisfactory service complaints, otherwise, the license may be terminated. Fines of up to 1000 rupees can be levied.
  • Exclusion from other Railways: If termination for serious reasons happens on one railway, the license is revoked from other railways as well.
  • Departmental Catering: Follow the prescribed format. Railway Administration should report quarterly earnings and spending for departmental units.
  • Station Book Stalls: Sale of books/periodicals/printed materials is prohibited, except through prior sanction by Railway Administrators. Separate licenses must be granted to booksellers. The contract period for book stalls has a maximum of 5 years. Book stalls must display books of suitable value and provide a variety of titles
  • Inspection for bookshops: Inspections are required of bookstall operations to ensure compliance with regulations. Second-hand books prohibited. Prices must be clear and no greater than local shops.
  • Bookstall/Newspaper sale: Exclusive rights to sell books and newspapers should not be given to any one business. The Railway Administration must inspect book stalls for compliance with regulations
  • Royalties: There is an exemption for firms like Wheeler & Co., and Higginbothams, based on royalty already paid

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