Podcast
Questions and Answers
What is a beneficial negotiation tactic mentioned for getting a better deal on a car purchase?
What is a beneficial negotiation tactic mentioned for getting a better deal on a car purchase?
- Asking for a larger discount
- Offering to pay in full cash
- Complimenting the seller (correct)
- Ignoring additional costs such as tax
What can be considered a non-negotiable phrase from a seller?
What can be considered a non-negotiable phrase from a seller?
- Our prices are non negotiable (correct)
- This item is on sale
- Sorry, I'd love to help you
- Can you come down on price?
What is one effective structure to use when negotiating price?
What is one effective structure to use when negotiating price?
- Would you give me this item?
- Would you be willing to accept $300? (correct)
- I'd like this for a cheaper price
- Can I offer you a lower price?
What does the idiom 'my hands are tied' imply when used by a seller?
What does the idiom 'my hands are tied' imply when used by a seller?
When negotiating a price, asking for 'free maintenance for one year' can be more valuable than what range of discounts?
When negotiating a price, asking for 'free maintenance for one year' can be more valuable than what range of discounts?
What should a buyer say if the price is beyond their budget?
What should a buyer say if the price is beyond their budget?
What is a common mistake that can offend a seller during negotiations?
What is a common mistake that can offend a seller during negotiations?
What is the tax percentage range commonly added to the sticker price in North America?
What is the tax percentage range commonly added to the sticker price in North America?
What does having 'wiggle room' imply in a negotiation context?
What does having 'wiggle room' imply in a negotiation context?
What does the phrase 'if I could, I would' imply?
What does the phrase 'if I could, I would' imply?
What does it mean to 'stand your ground' during a negotiation?
What does it mean to 'stand your ground' during a negotiation?
Which phrase indicates a buyer is unable to afford the current price?
Which phrase indicates a buyer is unable to afford the current price?
What would be an appropriate farewell if you have a future meeting planned with a friend?
What would be an appropriate farewell if you have a future meeting planned with a friend?
How should one ideally conclude a negotiation?
How should one ideally conclude a negotiation?
What does 'move forward' mean in the context of negotiation?
What does 'move forward' mean in the context of negotiation?
Which of the following is a more informal way to say goodbye?
Which of the following is a more informal way to say goodbye?
What strategy can a buyer use to encourage a seller to continue negotiating?
What strategy can a buyer use to encourage a seller to continue negotiating?
Which of these phrases can be used to express a desire to reconnect?
Which of these phrases can be used to express a desire to reconnect?
Which expression signals that you want to offer your opinion informally?
Which expression signals that you want to offer your opinion informally?
What is an appropriate expression to use in a professional setting when departing?
What is an appropriate expression to use in a professional setting when departing?
Which expression shows affection when bidding farewell to a romantic partner?
Which expression shows affection when bidding farewell to a romantic partner?
What is the meaning of 'that's my take on it'?
What is the meaning of 'that's my take on it'?
What would be a casual way to say 'I don't know'?
What would be a casual way to say 'I don't know'?
What does saying 'I'm sorry we couldn't work this out' convey?
What does saying 'I'm sorry we couldn't work this out' convey?
What is implied when a seller states, 'Our prices are already the lowest they can go'?
What is implied when a seller states, 'Our prices are already the lowest they can go'?
Which response implies shared uncertainty when asked a question?
Which response implies shared uncertainty when asked a question?
What does 'to work something out' mean?
What does 'to work something out' mean?
Which phrase would be inappropriate for a farewell in a professional context?
Which phrase would be inappropriate for a farewell in a professional context?
Which phrase indicates the speaker’s opinion about a future event?
Which phrase indicates the speaker’s opinion about a future event?
What informal phrase could replace 'see you later' in casual conversation?
What informal phrase could replace 'see you later' in casual conversation?
How can someone express they miss a partner although they are still present?
How can someone express they miss a partner although they are still present?
What is the meaning of the expression 'keep in touch'?
What is the meaning of the expression 'keep in touch'?
Which of the following indicates an intent to stay connected with a colleague?
Which of the following indicates an intent to stay connected with a colleague?
Which phrase is a playful way to say goodbye to a child?
Which phrase is a playful way to say goodbye to a child?
What is a more formal way to express the opinion that a report should be revised?
What is a more formal way to express the opinion that a report should be revised?
Which phrase indicates absolute certainty about a decision?
Which phrase indicates absolute certainty about a decision?
Which expression reflects some doubt or uncertainty about a promotion?
Which expression reflects some doubt or uncertainty about a promotion?
What phrase can be used to express a differing opinion in a diplomatic manner?
What phrase can be used to express a differing opinion in a diplomatic manner?
Which of the following expressions is the least certain regarding a promotion?
Which of the following expressions is the least certain regarding a promotion?
Which phrase is considered a natural expression when saying goodbye?
Which phrase is considered a natural expression when saying goodbye?
What is a casual way to express understanding during a disagreement?
What is a casual way to express understanding during a disagreement?
Which option conveys a stronger level of conviction about a decision?
Which option conveys a stronger level of conviction about a decision?
How can you make the phrase about John's promotion sound more formal?
How can you make the phrase about John's promotion sound more formal?
Which of the following indicates a lack of confidence in the likelihood of a conclusion?
Which of the following indicates a lack of confidence in the likelihood of a conclusion?
What is a phrase to indicate one’s differing opinion on John’s fit for a position?
What is a phrase to indicate one’s differing opinion on John’s fit for a position?
Which option reflects a more informal tone in saying goodbye?
Which option reflects a more informal tone in saying goodbye?
Which expression can be interpreted as expressing regret about John?
Which expression can be interpreted as expressing regret about John?
What is a common idiom that expresses lack of knowledge?
What is a common idiom that expresses lack of knowledge?
Which expression indicates that you are not familiar with an answer at that moment?
Which expression indicates that you are not familiar with an answer at that moment?
If someone asks for information urgently, what would be an appropriate response?
If someone asks for information urgently, what would be an appropriate response?
What does the expression 'ASAP' stand for?
What does the expression 'ASAP' stand for?
Which of the following suggests you need to verify information before responding?
Which of the following suggests you need to verify information before responding?
What is an alternate way to say 'I have no idea'?
What is an alternate way to say 'I have no idea'?
If you need to confirm an answer and will report back later, what could you say?
If you need to confirm an answer and will report back later, what could you say?
Which expression indicates a very casual way to apologize?
Which expression indicates a very casual way to apologize?
What does saying 'I've never thought about that before' imply?
What does saying 'I've never thought about that before' imply?
What is the meaning of 'off the top of my head'?
What is the meaning of 'off the top of my head'?
Which of these phrases is commonly used when you don’t know an answer and are asked about it?
Which of these phrases is commonly used when you don’t know an answer and are asked about it?
Which phrase is synonymous with 'I haven't the faintest idea'?
Which phrase is synonymous with 'I haven't the faintest idea'?
When discussing your unawareness about a topic, which phrase is often used?
When discussing your unawareness about a topic, which phrase is often used?
What casual phrase can be used to apologize for minor mistakes?
What casual phrase can be used to apologize for minor mistakes?
Which phrase would be considered most formal when apologizing for being late to a meeting?
Which phrase would be considered most formal when apologizing for being late to a meeting?
What is a more professional way to admit a mistake at work?
What is a more professional way to admit a mistake at work?
Which phrase is appropriate to express appreciation for someone's patience?
Which phrase is appropriate to express appreciation for someone's patience?
What idiomatic expression can be used to take full responsibility for a mistake?
What idiomatic expression can be used to take full responsibility for a mistake?
Which phrase is a good way to offer a solution after admitting a mistake?
Which phrase is a good way to offer a solution after admitting a mistake?
How could one express gratitude for feedback on a presentation?
How could one express gratitude for feedback on a presentation?
Which opinion phrase suggests a strong conviction in a proposal?
Which opinion phrase suggests a strong conviction in a proposal?
What phrase can indicate a personal opinion in a work meeting?
What phrase can indicate a personal opinion in a work meeting?
What is a polite way to decline an invitation?
What is a polite way to decline an invitation?
What expression is commonly used to transition from an apology to a positive note?
What expression is commonly used to transition from an apology to a positive note?
When giving feedback, what is a constructive way to thank someone?
When giving feedback, what is a constructive way to thank someone?
What could effectively replace 'I'm sorry' in a business setting?
What could effectively replace 'I'm sorry' in a business setting?
Which phrase might indicate an intent to improve after receiving criticism?
Which phrase might indicate an intent to improve after receiving criticism?
What transition word can be used to signal the end of a presentation?
What transition word can be used to signal the end of a presentation?
Which idiom describes waking up in a bad mood?
Which idiom describes waking up in a bad mood?
What does it mean to 'wing something'?
What does it mean to 'wing something'?
Which idiom could describe taking a minor problem too seriously?
Which idiom could describe taking a minor problem too seriously?
What does it indicate when someone says they are 'on top of the world'?
What does it indicate when someone says they are 'on top of the world'?
Which transition word is used to introduce a contrasting idea?
Which transition word is used to introduce a contrasting idea?
What does it mean to be 'at a crossroads'?
What does it mean to be 'at a crossroads'?
Which idiom describes ignoring someone on purpose?
Which idiom describes ignoring someone on purpose?
In the context of meetings, how can transition words help?
In the context of meetings, how can transition words help?
What situation would most likely prompt someone to say 'it rained cats and dogs'?
What situation would most likely prompt someone to say 'it rained cats and dogs'?
What is a soft way to express disagreement in a meeting?
What is a soft way to express disagreement in a meeting?
Which phrase should be used when agreeing with a negative opinion?
Which phrase should be used when agreeing with a negative opinion?
Which of the following phrases indicates a commonly held opinion?
Which of the following phrases indicates a commonly held opinion?
What is a suitable question to ask for someone's opinion?
What is a suitable question to ask for someone's opinion?
When someone suggests postponing a conference and you agree, which phrase conveys that agreement effectively?
When someone suggests postponing a conference and you agree, which phrase conveys that agreement effectively?
Which option offers a polite way to express your differing perspective?
Which option offers a polite way to express your differing perspective?
What is the purpose of using transition words in arguments?
What is the purpose of using transition words in arguments?
Which phrase is typically used to soften disagreement?
Which phrase is typically used to soften disagreement?
What is a common phrase to inquire about someone's experience related to sharing opinions?
What is a common phrase to inquire about someone's experience related to sharing opinions?
Which phrase is NOT a recommended way to agree during discussions?
Which phrase is NOT a recommended way to agree during discussions?
How can you express agreement with a general opinion effectively?
How can you express agreement with a general opinion effectively?
Which phrase can help change the topic in a debate about opinions?
Which phrase can help change the topic in a debate about opinions?
What is a common response phrase for someone expressing a strong opinion in a meeting?
What is a common response phrase for someone expressing a strong opinion in a meeting?
How should you begin to acknowledge a differing opinion gracefully?
How should you begin to acknowledge a differing opinion gracefully?
What is the purpose of using transition words in writing?
What is the purpose of using transition words in writing?
Which of these transition words is the most formal?
Which of these transition words is the most formal?
Which transition word would be most appropriate in a formal business context?
Which transition word would be most appropriate in a formal business context?
Which of the following pairs of ideas best illustrates the use of contrasting transition words?
Which of the following pairs of ideas best illustrates the use of contrasting transition words?
What kind of transition words are used to indicate a sequence of events?
What kind of transition words are used to indicate a sequence of events?
Which term can be used to show generality in writing?
Which term can be used to show generality in writing?
Which transition word could be used to add emphasis to a statement?
Which transition word could be used to add emphasis to a statement?
What transition word is least likely to be used among formal documentation?
What transition word is least likely to be used among formal documentation?
Which transition word can appropriately connect two similar ideas?
Which transition word can appropriately connect two similar ideas?
What is an example of abrupt transition that could disrupt the flow of writing?
What is an example of abrupt transition that could disrupt the flow of writing?
To effectively organize a list of events, which chronological transition word might you use?
To effectively organize a list of events, which chronological transition word might you use?
Which transition word best indicates a conclusion?
Which transition word best indicates a conclusion?
Which of the following statements could benefit from the use of an example transition word?
Which of the following statements could benefit from the use of an example transition word?
What kind of transition word should be used when contrasting two statements?
What kind of transition word should be used when contrasting two statements?
Identify the transition word group that emphasizes the addition of thoughts.
Identify the transition word group that emphasizes the addition of thoughts.
Flashcards
Win-Win Negotiation
Win-Win Negotiation
A negotiation strategy where both parties benefit, for example, offering free maintenance in exchange for a full price purchase, which is more valuable than a discount.
Negotiating Tax
Negotiating Tax
A common way to start a negotiation, focusing on a favorable price reduction based on the amount of tax added.
Compliment Before Offering Price
Compliment Before Offering Price
A phrase used to propose a specific price for something while highlighting the value of the item or service.
Would You Accept
Would You Accept
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Would You Be Willing To
Would You Be Willing To
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Non-Negotiable Prices
Non-Negotiable Prices
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My Hands Are Tied
My Hands Are Tied
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Lack of Pricing Authority
Lack of Pricing Authority
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No wiggle room
No wiggle room
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Our prices are already the lowest they can go
Our prices are already the lowest they can go
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If I could, I would
If I could, I would
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Stand your ground
Stand your ground
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Out of one's budget
Out of one's budget
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I'll have to pass
I'll have to pass
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Move forward
Move forward
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It's too bad we couldn't come to an agreement, however, I appreciate your time
It's too bad we couldn't come to an agreement, however, I appreciate your time
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Work something out
Work something out
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I'd say
I'd say
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I believe
I believe
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It seems to me
It seems to me
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I reckon
I reckon
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That's my take on it
That's my take on it
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One could argue
One could argue
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Indisputable
Indisputable
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Undeniable
Undeniable
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It's possible
It's possible
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I have a hunch
I have a hunch
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I'm positive
I'm positive
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Correct me if I'm wrong
Correct me if I'm wrong
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If I'm not mistaken
If I'm not mistaken
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To the best of my knowledge
To the best of my knowledge
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I'm sorry to say...but
I'm sorry to say...but
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I get what you're saying, but...
I get what you're saying, but...
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From my perspective
From my perspective
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One could argue
One could argue
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Catch you later
Catch you later
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Peace out
Peace out
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See ya
See ya
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I miss you already.
I miss you already.
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Looking forward to seeing you again soon.
Looking forward to seeing you again soon.
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It was a pleasure meeting you.
It was a pleasure meeting you.
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Thank you so much for your time.
Thank you so much for your time.
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Keep up the good work.
Keep up the good work.
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I got to go.
I got to go.
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I gotta jet.
I gotta jet.
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Catch you later
Catch you later
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Catch you on the flip side
Catch you on the flip side
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Who knows?
Who knows?
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I have no idea
I have no idea
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I'm not sure.
I'm not sure.
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My bad
My bad
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My fault
My fault
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I was wrong
I was wrong
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My apologies
My apologies
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I take full responsibility
I take full responsibility
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I admit I made a mistake, I'll fix it
I admit I made a mistake, I'll fix it
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I appreciate your patience
I appreciate your patience
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Thank you for bringing this to my attention
Thank you for bringing this to my attention
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The buck stops with me
The buck stops with me
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In my opinion
In my opinion
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From my point of view
From my point of view
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I feel that
I feel that
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I agree
I agree
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Responding to unknown information
Responding to unknown information
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Beats me
Beats me
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When do you need to know by?
When do you need to know by?
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I'll get back to you
I'll get back to you
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I need to check something
I need to check something
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Play it by ear
Play it by ear
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Be all ears
Be all ears
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I'm not sure offhand
I'm not sure offhand
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Sorry
Sorry
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Wake up on the wrong side of the bed
Wake up on the wrong side of the bed
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Wing something
Wing something
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Sorry about that
Sorry about that
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Oops
Oops
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Make a mountain out of a molehill
Make a mountain out of a molehill
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Excuse me/ pardon me
Excuse me/ pardon me
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Be at a crossroads
Be at a crossroads
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I haven't the slightest/ foggiest/ faintest idea
I haven't the slightest/ foggiest/ faintest idea
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Rain cats and dogs
Rain cats and dogs
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Be on top of the world
Be on top of the world
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I haven't a clue
I haven't a clue
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Off the top of my head
Off the top of my head
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Give someone the cold shoulder
Give someone the cold shoulder
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ASAP
ASAP
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Transition words
Transition words
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I'm sorry
I'm sorry
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Let me find out
Let me find out
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I'm not sure offhand, but I'll get back to you
I'm not sure offhand, but I'll get back to you
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Does that work for you?
Does that work for you?
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Chronology Transition Words
Chronology Transition Words
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Contrast Transition Words
Contrast Transition Words
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Cause and Effect Transition Words
Cause and Effect Transition Words
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Addition Transition Words
Addition Transition Words
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Generality Transition Words
Generality Transition Words
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Examples Transition Words
Examples Transition Words
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Emphasis Transition Words
Emphasis Transition Words
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Conclusion Transition Words
Conclusion Transition Words
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Formal Transition Words
Formal Transition Words
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Informal Transition Words
Informal Transition Words
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Paragraph Transition Words
Paragraph Transition Words
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Shift Transition Words
Shift Transition Words
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Comparison Transition Words
Comparison Transition Words
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Cause and Effect Transition Words
Cause and Effect Transition Words
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Emphasis Transition Words
Emphasis Transition Words
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Neither do I.
Neither do I.
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I understand where you're coming from, but...
I understand where you're coming from, but...
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I'm afraid I disagree.
I'm afraid I disagree.
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I personally believe...
I personally believe...
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It's generally accepted that...
It's generally accepted that...
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What's your opinion?
What's your opinion?
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I couldn't have said it better myself.
I couldn't have said it better myself.
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On the contrary...
On the contrary...
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Has that been your experience?
Has that been your experience?
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Study Notes
Negotiating Techniques
- Negotiating Car Price: Offer to provide a positive review on TripAdvisor for a price reduction, or suggest a 1-year free maintenance instead of a percentage discount. Negotiate a cash discount of 15%. North American tax amounts to 10-15% of the sticker price, consider this when negotiating.
- Win-Win Strategies: Offer complements to seller, state a desired price, or use phrases like "I'd like this for X dollars". Emphasize "will you accept?" or "would you be willing to?" when making offers.
Phrases for Non-Negotiable Prices
- Seller's Responses: Sellers might use phrases like "our prices are non-negotiable," or "my hands are tied." These expressions mean they lack authority to change the price.
- "My hands are tied": This idiom signifies the seller is unable to act due to external factors (e.g., company policy).
- "Wiggle room": Represents flexibility or ability to make changes. Saying "I don't have any wiggle room on the price" means no flexibility.
- "If I could, I would": This implies the seller can't give a discount, indicating a non-negotiable position.
Standing Your Ground
- Maintaining Your Position: State your desired price (e.g., 10% discount) and be firm in your stance. This is crucial for negotiating success.
- Understanding Limitation: Acknowledge the seller's statement (e.g., "I understand your hands are tied"). Maintain your position and state the desired discount that stays in your budget.
- Understanding the Offer: In the case of a non-negotiable price, express that the price is out of your budget. The seller might test the seriousness of your position by offering this.
Phrases Expressing Inability to Purchase
- Alternatives: Use phrases like "I'll have to pass," "Unfortunately, I can't move forward at the current price" or "It's too bad we couldn't come to an agreement." These phrases end the negotiation politely but firmly.
Starting a Conversation with "I think..."
- Casual Alternatives: "I'd say..." is a common contraction of "I would say". "If you ask me, I'd say..." and "I believe..." are alternatives.
- Informal Options: "I reckon..." is an informal phrase, while "that's my take on it" or "that's my two cents" are common expressions.
Formal Alternatives for "I think..."
- Formal Options: Start with "In my mind, I think... or "From my perspective..." for more formal situations like job interviews, meetings or conferences. "In my view" or "It seems to me that" are other possibilities.
Expressing Certainty and Uncertainty
- Certainty: Use words like "I'm sure", "I'm certain", "I'm positive", "It's obvious/indisputable/undeniable/unquestionable."
- Uncertainty: Use "It's possible", "It's probable", "It's likely." Also, "I have a hunch", "Correct me if I'm wrong," or "To the best of my knowledge."
Diplomatic Expressions
- Introducing a Challenging Opinion: If presenting a differing view, use tactful terms. "In all honesty..." "To be honest..." or "I'm sorry to say it but..." are possible alternatives.
More Neutral/Diplomatic Options
- Neutral/Diplomatic: "One could argue that..." or "My impression is that..." are ways to present your opinion without being overly forceful in a non-agreement context.
Common Ways to Say "Goodbye"
- Everyday Alternatives: "Take care," "Have a good day/night", "Have a good one", "bye", "take care,"
- Combining Expressions: Native speakers commonly combine several expressions (e.g., "Bye, take care, have a good night").
- Adding Adjectives: Replace "good" with "wonderful", "fabulous" or "fantastic" for a more expressive goodbye.
Goodbye to Friends
- Future Plans: "See you soon," "see you later," "talk soon," or referring to a future event. "Can't wait to see you..."
- Positive Catchup: "It was nice seeing you", "It was lovely catching up/having dinner/chatting" with alternatives like "It was awesome/amazing/wonderful/lovely".
- Situational: "Drive safe," "Be well now," "let's catch up soon".
Informal Slang Expressions
- Shortening expressions: "Gotta go," "got a jet," "got to head out," "got to take off" are common ways to say goodbye.
- Casual alternatives: "Catch you later, catch you on the flip side", "peace out"
- Common Alternatives: See ya; Ok bye; Bye bye
Saying Goodbye to Loved Ones
- Romantic Expressions: "Bye, my love," "I miss you already," using pet names (sweetheart, sweetie, cuddle bear, darling).
Professional Goodbyes
- Formal Alternatives: "It was a pleasure meeting you," "looking forward to working together". "Looking forward to hearing from you."
- Appreciation: "Thank you," "I appreciate your time".
Ways to Say "I Don't Know"
- Casual Options: "I have no idea," "No idea", "I'm not sure," "I'm not too sure about that", "Who knows", "Your guess is as good as mine".
- Alternatives: "If I had to guess..." allowing for the possibility of an incorrect guess.
Responding to Unknown Answers
- Professional Answers: Asking for the needed information deadline or providing a response window like "Let me get that for you", "Let me find out/look into this", followed by a return time (e.g., by 2:00pm).
- Clarification: "I need to check something, then I'll get back to you" or "I'll let you know/get back to you." Including "Does that work for you?"
Expressing Apologies
- Casual: "Sorry," "So sorry," "Sorry about that." Sound effects like "oops," "whoops," "oh my"
- Formal Alternatives: "My apologies", "My sincere apologies", "Please accept my sincere apologies"
- Admitting Mistakes: "I was wrong", "My bad", "My fault", "My mistake". Suggest corrective actions, "I'll fix it", "I'll call...".
Expressing Appreciation
- Common Phrases: "I appreciate your patience/time," "Thank you for your patience," "Thank you for understanding".
- Providing Feedback: "Thank you for bringing this to my attention." Follow this with positive solutions such as asking how to improve.
Expressing Opinions
- Sharing Personal Opinions: "In my opinion", "As far as I'm concerned", "From my perspective", "Personally", "I think", "I believe", "I'd say", "I feel that".
- Adding Emphasis: "I strongly/firmly believe that", "I'm convinced that/no doubt in my mind that"
Agreeing with an Opinion
- Simple Agreement: "I agree," "I agree with you," "I think so too," "That's a good point."
- Stronger Agreement: "You're right," "Definitely," "Absolutely," "I 2nd that", "I couldn't have said it better myself," "I couldn't agree more." "We're on the same page"
Disagreeing with an Opinion
- Softer Disagreement: "I'm afraid I disagree," "I understand where you're coming from, but..."
- Presenting a Different Perspective: "While I respect your opinion, I think...", "However, I see your point, but..."
- Asking for Further Perspective: "Can I share my opinion?"
Sharing Common/General Opinions
- General Opinion Phrases: "It's said that...", "It's believed that...", "I've heard that...", "It's considered that...", "Most agree that...", "Some say that...",
Asking for an Opinion
- General Questions: "Do you agree?", "What's your opinion?", "What do you think?", "How do you see the situation", "What's your view", "What's your take on it", "What about you?"
Transition Words & Idioms
- Cause and Effect: "Consequently, Hence, accordingly, Thus, for that reason, as a result, therefore, and so".
- Chronological Order: "Firstly, to start, to begin, at the start, 2nd, secondly, after, afterwards, next, then, subsequently, later, third, thirdly, after, next, subsequently, finally, lastly".
- Contrast: "However, although, though, but".
- Addition: "Furthermore, moreover, further, additionally, in addition, also".
- Generality: "In general, generally,generally speaking, by and large, for the most part."
- Examples: "For example, as an example, for instance".
- Emphasis: "In fact", or "As a matter of fact"
- Conclusion: "In conclusion, to conclude, to summarize, in sum, all things considered, finally, overall, ultimately, in the end, to wrap up, to sum up, All in all"
- Idioms: "Play it by ear", "Be all ears", "Wake up on the wrong side of the bed", "Wing something", "Make mountain out of molehill", "Be at a crossroads", "Rain cats and dogs."
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