6 Questions
What should be suggested to the customer if the booking does not include special help and the distance to the drop off location is more than 15 meters?
To activate special help
What should be checked when a customer complains about special help?
Whether the driver refused to help
What should be included in the webadmin notes when a customer complains about a driver not providing standard service?
The distance of the driver's vehicle to the drop off location
What should be checked if there is a DI in the booking?
Whether the driver read the DI
In what situation should the distance of the driver's vehicle to the drop-off goods be checked?
When the customer complains about special help
What should be done if the booking does not include special help and the distance to the drop-off goods is more than 15 meters?
The customer should activate special help
Study Notes
Booking and Special Help
- If a booking does not include special help and the distance to the drop-off location is more than 15 meters, it should be suggested to the customer to add special help.
Customer Complaints about Special Help
- When a customer complains about special help, it should be checked whether the booking included special help or not.
Webadmin Notes for Customer Complaints
- If a customer complains about a driver not providing standard service, it should be included in the webadmin notes.
DI in the Booking
- If there is a DI in the booking, it should be checked to ensure everything is in order.
Driver's Vehicle Distance
- The distance of the driver's vehicle to the drop-off goods should be checked if the booking does not include special help and the distance is more than 15 meters.
Action for Distance over 15 meters
- If the booking does not include special help and the distance to the drop-off goods is more than 15 meters, the customer should be advised to add special help.
"Test your Customer Service Skills: Identifying Driver's Standard Service Failures" - In this quiz, you will be presented with various scenarios where a driver has failed to provide standard service to a customer. Your task is to identify what specific service the driver failed to provide and pinpoint the exact location where the incident occurred. You will also determine if the mistake was due to not reading the driver instructions (DI), refusal to help, or lack of initiative. Additionally, you will assess the distance of the
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