Podcast
Questions and Answers
What should be suggested to the customer if the booking does not include special help and the distance to the drop off location is more than 15 meters?
What should be suggested to the customer if the booking does not include special help and the distance to the drop off location is more than 15 meters?
- To request a discount
- To cancel the booking
- To complain to the driver
- To activate special help (correct)
What should be checked when a customer complains about special help?
What should be checked when a customer complains about special help?
- Whether the driver read the DI
- Whether the customer activated special help
- Whether the driver's vehicle was more than 15 meters away from the drop off location
- Whether the driver refused to help (correct)
What should be included in the webadmin notes when a customer complains about a driver not providing standard service?
What should be included in the webadmin notes when a customer complains about a driver not providing standard service?
- Details of the driver's vehicle
- The driver's license plate number
- The distance of the driver's vehicle to the drop off location (correct)
- The customer's personal information
What should be checked if there is a DI in the booking?
What should be checked if there is a DI in the booking?
In what situation should the distance of the driver's vehicle to the drop-off goods be checked?
In what situation should the distance of the driver's vehicle to the drop-off goods be checked?
What should be done if the booking does not include special help and the distance to the drop-off goods is more than 15 meters?
What should be done if the booking does not include special help and the distance to the drop-off goods is more than 15 meters?
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Study Notes
Booking and Special Help
- If a booking does not include special help and the distance to the drop-off location is more than 15 meters, it should be suggested to the customer to add special help.
Customer Complaints about Special Help
- When a customer complains about special help, it should be checked whether the booking included special help or not.
Webadmin Notes for Customer Complaints
- If a customer complains about a driver not providing standard service, it should be included in the webadmin notes.
DI in the Booking
- If there is a DI in the booking, it should be checked to ensure everything is in order.
Driver's Vehicle Distance
- The distance of the driver's vehicle to the drop-off goods should be checked if the booking does not include special help and the distance is more than 15 meters.
Action for Distance over 15 meters
- If the booking does not include special help and the distance to the drop-off goods is more than 15 meters, the customer should be advised to add special help.
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