Podcast
Questions and Answers
A customer wants a pre-made cake for pickup tomorrow. According to protocol, what is the first step an employee should take?
A customer wants a pre-made cake for pickup tomorrow. According to protocol, what is the first step an employee should take?
- Cross off the selected cake from the whiteboard and enter the details in the cake book. (correct)
- Immediately pack the top of the cake to ensure freshness.
- Check the cake display freezer for available pre-made options.
- Note the details in the cake book and proceed to fulfill the order.
When taking a custom cake order for pickup in three days, which of the following details is NOT required to be filled in on the order sheet?
When taking a custom cake order for pickup in three days, which of the following details is NOT required to be filled in on the order sheet?
- Whether the order is for an 8-inch or 9x12 inch cake.
- Specific decoration requests and color preferences.
- The employee's scheduled shift for the pickup date. (correct)
- Bottom cake flavor (Chocolate or Yellow).
Under what condition is it acceptable to store pre-made cake tops in the walk-in freezer?
Under what condition is it acceptable to store pre-made cake tops in the walk-in freezer?
- When the cake top requires additional freezing time before decoration.
- When storing as many cake tops as possible to prepare for future rushes.
- When the holding freezer is at maximum capacity. (correct)
- When needing to rush the hardening process of the ice cream topping.
An employee has blasted a cake top and it is ready for decoration. Where should this cake top be stored, following protocol?
An employee has blasted a cake top and it is ready for decoration. Where should this cake top be stored, following protocol?
Which of the following actions is permissible within the cake display freezer?
Which of the following actions is permissible within the cake display freezer?
If a customer orders a custom 9x12 cake, what flavors are allowed?
If a customer orders a custom 9x12 cake, what flavors are allowed?
What is the maximum amount of Oreo cakes allowed in the holding cake freezer?
What is the maximum amount of Oreo cakes allowed in the holding cake freezer?
When storing a top in Walk-in freezer, what additional action items is required?
When storing a top in Walk-in freezer, what additional action items is required?
Flashcards
Cake Display Freezer
Cake Display Freezer
Used ONLY for displaying finished/decorated pre-made and custom cakes. No hardening cakes here.
Holding Cake Freezer
Holding Cake Freezer
This freezer stores cake tops, custom cakes, pre-made cakes, and blasted ready-to-decorate cakes
Walk-in Freezer (cakes)
Walk-in Freezer (cakes)
Used for storing cake bottoms, pre-made tops (if the holding freezer is full), and ingredients for personal cakes.
First Step: Cake Order
First Step: Cake Order
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Short Notice Orders
Short Notice Orders
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Recording Orders
Recording Orders
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Advanced Cake Orders
Advanced Cake Orders
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Order Completion
Order Completion
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Study Notes
- The cake display freezer is exclusively for finished and decorated pre-made or custom cakes and pies.
- It is not for storing or hardening cake components.
Pie Inventory
- 1-2 Chocolate pies, with no duplicate ice cream flavors
- 1-2 Graham pies, with no duplicate ice cream flavors
Chocolate Cake Inventory (4-6 cakes total)
- No duplicates unless noted
- Flavor options: Chocolate, Vanilla, Oreo (up to 2 decorated), Turtle, CCCD, CRT, and MCC.
Yellow Cake Inventory (4-6 cakes total)
- Flavor options: Chocolate, Vanilla, Oreo (up to 2 decorated), Turtle, CCCD, CRT, and MCC.
Holding Cake Freezer Usage
- Stores all cake tops, custom cakes, and pre-made cakes.
- One of each flavor can be stored here, with two each of Oreo and CCCD permitted.
- Can store all blasted cakes ready to decorate.
- Intended for cakes that need to harden for only one day before decoration.
- Cake tops that have been finished and blasted are to be on the top shelves with the spoon facing the front for readability.
- Cake tops are on the lower shelves, to see the flavor/name.
- Do not store bottoms or finished cakes in this freezer.
- If a flavor is already decorated, do NOT stack and blast it.
Walk-In Freezer Contents
- Bottoms
- Pre-made cake tops, only if the holding freezer is full.
- A note must be left on the cake table if a top is stored here.
- All parts of personal cakes being worked on.
- Any cake top or blasted cake that needs to be rushed because ice cream will freeze in 20 minutes.
Taking Cake Orders: Questions To Ask
- Determine pickup date: Today or tomorrow = pre-mades.
- If customer chooses premade, cross off the whiteboard and enter the details in the cake book
- No need to put in book if order taken at window.
- For orders to be picked up in more than 48 hours, use sheets behind the numbers tab with the customers requests
- Orders should contain: pie, 8 in or 9x12
- 8 in can be chocolate and yellow, NO 9x12 split cake flavor
- Bottom: Chocolate or Yellow, OR Chocolate or Graham
- Filling: Fudge or Caramel (or any filling available in store) Ice Cream Flavor: up to two flavors allowed
- Decorations or colors
- Writing on cake
- Last name (and first name if common)
- Phone number
- Indicate if Paid or Unpaid
- Order taker's initials and date
Order Fulfillment Steps
- Pack the top (unless due more than one week away, in which case highlight the date).
- Make the bottom (claim one with fudge in walk-in if available).
- Mark completed steps in the cake book
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Description
Guidelines for managing cake and pie inventory, focusing on freezer usage. Details specify storage practices for finished cakes, pies, and cake components. Includes instructions for chocolate and yellow cake flavors and holding freezer protocols.
