Business Management Concepts Quiz

Unit One: Career Choices

• Various career options are listed, including: Administrator, Accountant, Receptionist, Nurse, Security Guard, Dentist, Welder, Electrician, Legal Executive, Farmer, Engineer, Midwife, Musician, Mechanic, Designer, Team Leader, Model, Lawyer, and Technician/Buyer.

Unit Learning Outcomes

• Learners can use vocabulary related to skills and personal qualities.
• Learners can use phrases for giving advice and making suggestions.
• Learners are aware of ways to build rapport at first meetings and can use appropriate questions.
• Learners can use expressions to start, close and show interest in conversations.
• Learners can write emails introducing themselves to colleagues.

Lead In: Transferable Skills PT. 1

• Key life skills include: Calm, Good with computers, Good with numbers, Good with people, Good at problem-solving, Organized, Reliable, and Resourceful.

Lead In: Transferable Skills PT. 2

• Questions regarding transferable skills.
• Discussion is needed on the most and least important life skills, and why.
• Types of transferable skills listed: Communication, Analytical Skills, Teamwork, Organization, Computer & Technical Skills, Leadership, Management, Creative Thinking, Critical Thinking, and Other Soft & Hard Skills.

Lead In: Transferable Skills PT. 3

• Employers look for skills applicable to a range of tasks and roles.
• Examples of transferable skills need to be given.

Vocabulary PT. 1

• Matching vocabulary with situations.
• Vocabulary and phrases include "think outside the box," "can-do attitude," "set goals," and "critical thinking."
• Matching tasks to the vocabulary is required.

Vocabulary PT. 2

• Matching vocabulary with examples.
• Vocabulary and phrases include "determination," "team player," "integrity," and "communication skills."
• Matching tasks to the vocabulary is required.

Vocabulary PT. 3

• Completing the tables with adjectives and nouns.
• Adjectives and nouns include: flexible, adaptability, ambitious, independence, confident, motivation, enthusiastic, passion, dependable, resourceful, honesty, and authentic.

Writing a Job Description PT. 1

• Discussing transferable skills needed for various jobs.
• Jobs listed: Accountant, construction worker, factory worker, journalist, personal trainer, politician, professional athlete, and salesperson.

Writing a Job Description PT. 2

• Thinking of a job and writing a job description.
• Steps include: Naming the job, listing 3-5 tasks, identifying necessary skills.

Grammar PT. 1

• Modals/Semi-modals.
• Necessity (Must, Have to, Need to), Advice (Should, Ought to), Obligation (Must, Have to), Request (Can - Could - May), Offer (Might, Will, Would, Shall, Can, Could), and Suggestion (Shall, Can, Could).

Grammar PT. 2

• Sentence completion with given words (could, how, ought, should, why don't you, why not try).
• Examples from personal experiences are required.

Grammar PT. 3

• Choosing the correct option to complete sentences.
• Options include "send," "to set up", "research," "try making," "ought to," "could think," and "ask your teacher.”

Functional Language PT. 1

• Discussing questions related to career events.
• Topics: Why people attend careers events, Employers' expectations, Personal career event experiences.

Functional Language PT. 2

• Career event preparation tips.
• Tips include: Targeting interesting companies, Updating CV and bringing multiple copies, Preparing a list of questions, and making an online profile

Listening PT. 1

• Conversations between Ella and Jamie at a career event.
• Evaluating their preparation and the outcome.

Listening PT. 2

• Completing questions and phrases using context clues (ask you a few questions, been nice talking, could I ask for your time, how are you, in charge of, in touch with really, see...).

Reading

• Introductions and welcome emails to a team.
• Describing previous work experience.
• Contacting team members for further questions.

Unit Two: Business Sectors

• Various business sectors are shown, including: Real Estate, Energy, Technology, Retail, Food/Drink, Consumer Goods, Insurance, Mining, Private Equity, Government & Public Sector, and Financial Services sectors.

Unit Learning Outcomes

• Use of past simple and past continuous tenses in relating to different economic activities
• Descriptions of different sectors and industries driving economic activity
• Discussing interruptions and managing them in meetings
• Writing effective voicemail messages
• Writing emails with action points from meetings

Lead In: Japan's Economy PT. 1

• Discussing questions related to Traditional vs. Modern Japan, Impact of Japanese popular culture on the world, Impact of Japanese industry on the world, and Businesses in Japan.

Lead In: Japan's Economy PT. 2

• Information about Japan's role as a major industrialized economy.
• Discussion and video reference for the impact of Japanese culture.

Lead In: Japan's Economy PT. 3

• Questions regarding the truthfulness or falsehood of statements relating to the Japanese economy based on a video.

Lead In: Japan's Economy PT. 4

• Discussion about the reasons for Japan building a strong car industry, recent innovations, and the Sony Walkman's influence.

Vocabulary: Sectors and Industries PT. 1

• Definitions for industry and sector
• Japan's economic structure explained (automotive, manufacturing, retail, service, transportation, finance, trade, entertainment, tourism)

Vocabulary: Sectors and Industries PT. 2

• Matching economic sectors (primary, secondary, tertiary) with their definitions and examples.

Vocabulary: Sectors and Industries PT. 3

• Matching industries and sectors.

Reading PT. 1

• Matching words from two columns to form compound nouns.
• Questions to be answered, including identifying two types of traditional installations, advantages of installations, whether one item isn't part of the group, whether something is affecting the weather.

Reading PT. 2

• Social media post and questions about the problem and Mark's reaction

Reading PT. 3

• Choosing the correct verb form to complete a variety of sentences

Grammar PT. 1

• Present perfect simple, just, already, and yet. Explanations and examples for use.

Grammar PT. 2

• Identifying sentences that used specific tenses and their meanings.

Grammar PT. 3

• Choosing correct verb forms to complete sentences

Video: Watching for Details PT. 1

• Discussing the positive/negative aspect of interrupting speakers in meetings in different countries

Video: Watching for Details PT. 2

• Preparing for a meeting with a CEO and possible outcomes.

Video: Watching for Details PT. 3

• Identifying and understanding phrases used in changing subjects or for staying on track during conversations.

Video: Watching for Details PT. 4

• Completing a dialogue using context clues

Listening PT. 1

• A speaker's introduction of meeting goals

Listening PT. 2

• Completing a conversation using words related to ways to capture/record ideas.

Listening PT. 3

• Matching beginnings and endings to complete sentences using different conversational techniques

Unit Three: Projects

• Project management (Planning, Quality, Finance, Strategy, Project, Honesty, and Teamwork)

Unit Learning Outcomes

• Vocabulary related to project management.
• Understanding and practicing making comparisons.
• Ways of telling people what to do and responding to instructions.
• Expressions for giving and receiving updates and discussing follow-up action items.
• Writing internal emails requesting updates.

Lead In: Project Management PT. 1

• Discussion of different approaches to project management and which view is better.

Project Management PT. 2

• Discussion on a case study of a project (London Millennium Bridge)

Project Management PT. 3

• Questions regarding the truthfulness or falsehood of statements relating to a certain project (London Millennium Bridge).

Project Management PT .4

• Question involving another example of a project's failure and people's perception.

Vocabulary: Managing Projects PT. 1

• Explanations on common words in project management (anticipating, budget, milestones, predict, project managers, risk management...).

Vocabulary: Managing Projects PT. 2

• Choosing the correct option that completes sentences

Lead In: Listening

• Information about the Suez Canal project in Egypt.
• The schedule, team, costs, length, minimum depth.

Listening: Superlatives & Comparatives

• The Suez Canal and other significant projects, with descriptions of their size and characteristics.

Listening pt. 1

• Information about a new meeting procedure and the type of meeting.
• Key questions asked in the procedure.

Listening pt. 2

• Matching beginnings and endings of questions about an update.

Lead In

• Opinion on which approach (assertive or adaptive) is better when leading

Video: Watching For Detail Pt. 1

• Matching people's names to their roles in a meeting

Video: Functional Language

• Matching sentences from a conversation to their categories (Empathizing/suggesting).

Video: Watching for Details Pt. 3

• Understanding phrases used in changing the subject of a conversation

Video: Watching for Details Pt. 4

• Completing a conversation

Listening Pt. 1

• Manager's introduction to a staff training session about Customer Service; what happens and what the group are required to do.

Listening Pt. 2

• Completing a description on communication techniques for problem-solving

Listening Pt 3

• Identifying phrases used for brainstorming.

Unit Seven: Customer Service

• Keywords from presentations (client care, quality, customer satisfaction, consumer concerns, online, expertise, phone, advice, warranty).

Unit Learning Outcomes

• Customer service vocabulary is needed.
• Using verbs taking to-infinitives or -ing is required.
• Managing customer relationships and supporting colleagues; generating and presenting ideas.

Lead In

• Discussion on how different companies provide good customer service, with examples (airlines, banks, hotels, etc).

Lead In: Watching for Details Pt. 1

• Ordering of topics and the summary of a video about how customer service training can benefit.

Watching for Details Pt. 2 and 3

• Summary of the video clips on low-cost and premium airlines, including specific examples of good and bad customer service.

Vocabulary Pt. 1

• Matching words from two groups to form common combinations and phrases used in customer service.

Vocabulary Pt. 2

• Completing sentences by adding prepositions.

Grammar Pt. 1

• Using appropriate verbs and infinitives to describe different types of scenarios.

Grammar Pt. 2

• Choosing the correct verbs and using both to-infinitive and -ing forms as appropriate.

Unit Eight: Communication (Part 1 and 2)

• Vocabulary related to office communication, using first and second conditional statements, and resolving negotiation issues.

Lead In

• Discussing different opinions about text messaging.

Lead In: Watching for Details Pt. 1

• General questions to gauge familiarity with workplace communication and identify possible problems.

Watching for Details Pt. 2

• Summarising the type of problems with communication and problems employees faced.

Watching for Details Pt. 3

• Verifying statements with the contents of a video.

Vocabulary Pt. 1

• Completing sentences with words identified from a text.

Vocabulary Pt. 2

• Answering questions with words from a previous exercise.

Grammar Pt. 1 and 2

• Understanding the context for various sentences (using to-infinitive and -ing form verbs) and understanding conditional statements.

Grammar Pt. 3

• Identifying verbs using the same grammatical structure

Reading Pt. 1

• Summary of the reasons why companies should focus on the informal aspects of communication

Reading Pt. 2

• Questions on the article, particularly on the effects of good communication.

Reading Pt. 3

• Explaining and Identifying different tenses from sentences.

Reading Pt. 4

• Completing conditional sentences.

Lead In

• Discussing what constitutes good or bad negotiation techniques, highlighting win-win and win-lose scenarios for business relationships

Video: Watching For Details

• Summary of a discussion about communications problems; specific points from a video.

Test your knowledge on various business management concepts, including consumer behavior, industry types, and operational terminology. This quiz covers important expressions related to global markets and the foundational aspects of financial concerns in projects.