Podcast
Questions and Answers
What is the primary concern of the CFO regarding the project?
What is the primary concern of the CFO regarding the project?
What does Wilhelm request to discuss in the meeting planned for tomorrow afternoon?
What does Wilhelm request to discuss in the meeting planned for tomorrow afternoon?
Which learner outcome is primarily focused on managing conversation changes?
Which learner outcome is primarily focused on managing conversation changes?
What expression do learners need to understand in the context of global markets?
What expression do learners need to understand in the context of global markets?
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What aspect of consumer behavior is questioned in the discussion?
What aspect of consumer behavior is questioned in the discussion?
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Which sector do a bank, credit card company, and insurance agent belong to?
Which sector do a bank, credit card company, and insurance agent belong to?
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What type of industry do a campsite, cruise ship, and hotel chain belong to?
What type of industry do a campsite, cruise ship, and hotel chain belong to?
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What do coal mining, gas extraction, and oil drilling comprise?
What do coal mining, gas extraction, and oil drilling comprise?
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Which compound noun completes the phrase: 'Can you name two types of traditional and _____'?
Which compound noun completes the phrase: 'Can you name two types of traditional and _____'?
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Which of these sentences uses the Past Continuous correctly?
Which of these sentences uses the Past Continuous correctly?
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What is the correct completion for this sentence: 'We use the _____ for an action in the past that was interrupted'?
What is the correct completion for this sentence: 'We use the _____ for an action in the past that was interrupted'?
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What type of industry comprises a furniture maker, steel factory, and textile manufacturing?
What type of industry comprises a furniture maker, steel factory, and textile manufacturing?
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Which of the following is NOT a fossil fuel?
Which of the following is NOT a fossil fuel?
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What is one advantage of a leader insisting on having their way?
What is one advantage of a leader insisting on having their way?
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Which role corresponds to Beata in the context provided?
Which role corresponds to Beata in the context provided?
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What is Wilhelm asking John for regarding the building project?
What is Wilhelm asking John for regarding the building project?
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In which scenario would being prepared to listen and change one's mind be more beneficial?
In which scenario would being prepared to listen and change one's mind be more beneficial?
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In the given scenarios, what should a leader do during an earthquake when a fire alarm is present?
In the given scenarios, what should a leader do during an earthquake when a fire alarm is present?
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What does the phrase 'I can’t compromise on this' suggest about a leader's position?
What does the phrase 'I can’t compromise on this' suggest about a leader's position?
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Which option is NOT a task a leader might delegate during sightseeing with foreign visitors?
Which option is NOT a task a leader might delegate during sightseeing with foreign visitors?
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What is a likely disadvantage of a leader who always insists on having their way?
What is a likely disadvantage of a leader who always insists on having their way?
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Which statement accurately describes customer preferences according to Scott Drummond?
Which statement accurately describes customer preferences according to Scott Drummond?
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What method do Eatsa customers use to place their orders?
What method do Eatsa customers use to place their orders?
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How long does the customer in the leather jacket report having for lunch?
How long does the customer in the leather jacket report having for lunch?
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What impact does technology have on the restaurant experience according to the content?
What impact does technology have on the restaurant experience according to the content?
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What is a primary benefit customers appreciate from the Eatsa experience?
What is a primary benefit customers appreciate from the Eatsa experience?
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What does the customer in the red tie feel about his ordering experience?
What does the customer in the red tie feel about his ordering experience?
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What does the phrase 'magical moments' refer to in the context of the Eatsa experience?
What does the phrase 'magical moments' refer to in the context of the Eatsa experience?
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According to Mike Peng, how do Japanese restaurants compare to Eatsa?
According to Mike Peng, how do Japanese restaurants compare to Eatsa?
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What type of communication is causing problems in the office?
What type of communication is causing problems in the office?
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What were employees not allowed to do during the office experiment?
What were employees not allowed to do during the office experiment?
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How did employees feel about the changes made in the office?
How did employees feel about the changes made in the office?
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What two things does Cary Cooper want employees to balance?
What two things does Cary Cooper want employees to balance?
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What was the atmosphere like in the office after the experiment?
What was the atmosphere like in the office after the experiment?
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Which statement is true regarding Mike Brogan's viewpoint?
Which statement is true regarding Mike Brogan's viewpoint?
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What did employees struggle with the most after work hours?
What did employees struggle with the most after work hours?
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What is a major consequence of the volume of internal emails?
What is a major consequence of the volume of internal emails?
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What is the responsibility of senior staff at the recycling centre regarding health and safety?
What is the responsibility of senior staff at the recycling centre regarding health and safety?
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Which of the following accurately describes the function of truck cameras?
Which of the following accurately describes the function of truck cameras?
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Which is NOT mentioned as a feature of the company's vehicle safety measures?
Which is NOT mentioned as a feature of the company's vehicle safety measures?
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What is the implication of fitting side guards to vehicles?
What is the implication of fitting side guards to vehicles?
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What type of training is likely provided in an organization concerning health and safety?
What type of training is likely provided in an organization concerning health and safety?
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How is an accident treated within the company?
How is an accident treated within the company?
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Which of the following is a potential benefit of implementing safety measures in a company?
Which of the following is a potential benefit of implementing safety measures in a company?
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What does 'pose a risk of injury' mean in the context of health and safety?
What does 'pose a risk of injury' mean in the context of health and safety?
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Study Notes
Unit One: Career Choices
- Various career options are listed, including: Administrator, Accountant, Receptionist, Nurse, Security Guard, Dentist, Welder, Electrician, Legal Executive, Farmer, Engineer, Midwife, Musician, Mechanic, Designer, Team Leader, Model, Lawyer, and Technician/Buyer.
Unit Learning Outcomes
- Learners can use vocabulary related to skills and personal qualities.
- Learners can use phrases for giving advice and making suggestions.
- Learners are aware of ways to build rapport at first meetings and can use appropriate questions.
- Learners can use expressions to start, close and show interest in conversations.
- Learners can write emails introducing themselves to colleagues.
Lead In: Transferable Skills PT. 1
- Key life skills include: Calm, Good with computers, Good with numbers, Good with people, Good at problem-solving, Organized, Reliable, and Resourceful.
Lead In: Transferable Skills PT. 2
- Questions regarding transferable skills.
- Discussion is needed on the most and least important life skills, and why.
- Types of transferable skills listed: Communication, Analytical Skills, Teamwork, Organization, Computer & Technical Skills, Leadership, Management, Creative Thinking, Critical Thinking, and Other Soft & Hard Skills.
Lead In: Transferable Skills PT. 3
- Employers look for skills applicable to a range of tasks and roles.
- Examples of transferable skills need to be given.
Vocabulary PT. 1
- Matching vocabulary with situations.
- Vocabulary and phrases include "think outside the box," "can-do attitude," "set goals," and "critical thinking."
- Matching tasks to the vocabulary is required.
Vocabulary PT. 2
- Matching vocabulary with examples.
- Vocabulary and phrases include "determination," "team player," "integrity," and "communication skills."
- Matching tasks to the vocabulary is required.
Vocabulary PT. 3
- Completing the tables with adjectives and nouns.
- Adjectives and nouns include: flexible, adaptability, ambitious, independence, confident, motivation, enthusiastic, passion, dependable, resourceful, honesty, and authentic.
Writing a Job Description PT. 1
- Discussing transferable skills needed for various jobs.
- Jobs listed: Accountant, construction worker, factory worker, journalist, personal trainer, politician, professional athlete, and salesperson.
Writing a Job Description PT. 2
- Thinking of a job and writing a job description.
- Steps include: Naming the job, listing 3-5 tasks, identifying necessary skills.
Grammar PT. 1
- Modals/Semi-modals.
- Necessity (Must, Have to, Need to), Advice (Should, Ought to), Obligation (Must, Have to), Request (Can - Could - May), Offer (Might, Will, Would, Shall, Can, Could), and Suggestion (Shall, Can, Could).
Grammar PT. 2
- Sentence completion with given words (could, how, ought, should, why don't you, why not try).
- Examples from personal experiences are required.
Grammar PT. 3
- Choosing the correct option to complete sentences.
- Options include "send," "to set up", "research," "try making," "ought to," "could think," and "ask your teacher.”
Functional Language PT. 1
- Discussing questions related to career events.
- Topics: Why people attend careers events, Employers' expectations, Personal career event experiences.
Functional Language PT. 2
- Career event preparation tips.
- Tips include: Targeting interesting companies, Updating CV and bringing multiple copies, Preparing a list of questions, and making an online profile
Listening PT. 1
- Conversations between Ella and Jamie at a career event.
- Evaluating their preparation and the outcome.
Listening PT. 2
- Completing questions and phrases using context clues (ask you a few questions, been nice talking, could I ask for your time, how are you, in charge of, in touch with really, see...).
Reading
- Introductions and welcome emails to a team.
- Describing previous work experience.
- Contacting team members for further questions.
Unit Two: Business Sectors
- Various business sectors are shown, including: Real Estate, Energy, Technology, Retail, Food/Drink, Consumer Goods, Insurance, Mining, Private Equity, Government & Public Sector, and Financial Services sectors.
Unit Learning Outcomes
- Use of past simple and past continuous tenses in relating to different economic activities
- Descriptions of different sectors and industries driving economic activity
- Discussing interruptions and managing them in meetings
- Writing effective voicemail messages
- Writing emails with action points from meetings
Lead In: Japan's Economy PT. 1
- Discussing questions related to Traditional vs. Modern Japan, Impact of Japanese popular culture on the world, Impact of Japanese industry on the world, and Businesses in Japan.
Lead In: Japan's Economy PT. 2
- Information about Japan's role as a major industrialized economy.
- Discussion and video reference for the impact of Japanese culture.
Lead In: Japan's Economy PT. 3
- Questions regarding the truthfulness or falsehood of statements relating to the Japanese economy based on a video.
Lead In: Japan's Economy PT. 4
- Discussion about the reasons for Japan building a strong car industry, recent innovations, and the Sony Walkman's influence.
Vocabulary: Sectors and Industries PT. 1
- Definitions for industry and sector
- Japan's economic structure explained (automotive, manufacturing, retail, service, transportation, finance, trade, entertainment, tourism)
Vocabulary: Sectors and Industries PT. 2
- Matching economic sectors (primary, secondary, tertiary) with their definitions and examples.
Vocabulary: Sectors and Industries PT. 3
- Matching industries and sectors.
Reading PT. 1
- Matching words from two columns to form compound nouns.
- Questions to be answered, including identifying two types of traditional installations, advantages of installations, whether one item isn't part of the group, whether something is affecting the weather.
Reading PT. 2
- Social media post and questions about the problem and Mark's reaction
Reading PT. 3
- Choosing the correct verb form to complete a variety of sentences
Grammar PT. 1
- Present perfect simple, just, already, and yet. Explanations and examples for use.
Grammar PT. 2
- Identifying sentences that used specific tenses and their meanings.
Grammar PT. 3
- Choosing correct verb forms to complete sentences
Video: Watching for Details PT. 1
- Discussing the positive/negative aspect of interrupting speakers in meetings in different countries
Video: Watching for Details PT. 2
- Preparing for a meeting with a CEO and possible outcomes.
Video: Watching for Details PT. 3
- Identifying and understanding phrases used in changing subjects or for staying on track during conversations.
Video: Watching for Details PT. 4
- Completing a dialogue using context clues
Listening PT. 1
- A speaker's introduction of meeting goals
Listening PT. 2
- Completing a conversation using words related to ways to capture/record ideas.
Listening PT. 3
- Matching beginnings and endings to complete sentences using different conversational techniques
Unit Three: Projects
- Project management (Planning, Quality, Finance, Strategy, Project, Honesty, and Teamwork)
Unit Learning Outcomes
- Vocabulary related to project management.
- Understanding and practicing making comparisons.
- Ways of telling people what to do and responding to instructions.
- Expressions for giving and receiving updates and discussing follow-up action items.
- Writing internal emails requesting updates.
Lead In: Project Management PT. 1
- Discussion of different approaches to project management and which view is better.
Project Management PT. 2
- Discussion on a case study of a project (London Millennium Bridge)
Project Management PT. 3
- Questions regarding the truthfulness or falsehood of statements relating to a certain project (London Millennium Bridge).
Project Management PT .4
- Question involving another example of a project's failure and people's perception.
Vocabulary: Managing Projects PT. 1
- Explanations on common words in project management (anticipating, budget, milestones, predict, project managers, risk management...).
Vocabulary: Managing Projects PT. 2
- Choosing the correct option that completes sentences
Lead In: Listening
- Information about the Suez Canal project in Egypt.
- The schedule, team, costs, length, minimum depth.
Listening: Superlatives & Comparatives
- The Suez Canal and other significant projects, with descriptions of their size and characteristics.
Listening pt. 1
- Information about a new meeting procedure and the type of meeting.
- Key questions asked in the procedure.
Listening pt. 2
- Matching beginnings and endings of questions about an update.
Lead In
- Opinion on which approach (assertive or adaptive) is better when leading
Video: Watching For Detail Pt. 1
- Matching people's names to their roles in a meeting
Video: Functional Language
- Matching sentences from a conversation to their categories (Empathizing/suggesting).
Video: Watching for Details Pt. 3
- Understanding phrases used in changing the subject of a conversation
Video: Watching for Details Pt. 4
- Completing a conversation
Listening Pt. 1
- Manager's introduction to a staff training session about Customer Service; what happens and what the group are required to do.
Listening Pt. 2
- Completing a description on communication techniques for problem-solving
Listening Pt 3
- Identifying phrases used for brainstorming.
Unit Seven: Customer Service
- Keywords from presentations (client care, quality, customer satisfaction, consumer concerns, online, expertise, phone, advice, warranty).
Unit Learning Outcomes
- Customer service vocabulary is needed.
- Using verbs taking to-infinitives or -ing is required.
- Managing customer relationships and supporting colleagues; generating and presenting ideas.
Lead In
- Discussion on how different companies provide good customer service, with examples (airlines, banks, hotels, etc).
Lead In: Watching for Details Pt. 1
- Ordering of topics and the summary of a video about how customer service training can benefit.
Watching for Details Pt. 2 and 3
- Summary of the video clips on low-cost and premium airlines, including specific examples of good and bad customer service.
Vocabulary Pt. 1
- Matching words from two groups to form common combinations and phrases used in customer service.
Vocabulary Pt. 2
- Completing sentences by adding prepositions.
Grammar Pt. 1
- Using appropriate verbs and infinitives to describe different types of scenarios.
Grammar Pt. 2
- Choosing the correct verbs and using both to-infinitive and -ing forms as appropriate.
Unit Eight: Communication (Part 1 and 2)
- Vocabulary related to office communication, using first and second conditional statements, and resolving negotiation issues.
Lead In
- Discussing different opinions about text messaging.
Lead In: Watching for Details Pt. 1
- General questions to gauge familiarity with workplace communication and identify possible problems.
Watching for Details Pt. 2
- Summarising the type of problems with communication and problems employees faced.
Watching for Details Pt. 3
- Verifying statements with the contents of a video.
Vocabulary Pt. 1
- Completing sentences with words identified from a text.
Vocabulary Pt. 2
- Answering questions with words from a previous exercise.
Grammar Pt. 1 and 2
- Understanding the context for various sentences (using to-infinitive and -ing form verbs) and understanding conditional statements.
Grammar Pt. 3
- Identifying verbs using the same grammatical structure
Reading Pt. 1
- Summary of the reasons why companies should focus on the informal aspects of communication
Reading Pt. 2
- Questions on the article, particularly on the effects of good communication.
Reading Pt. 3
- Explaining and Identifying different tenses from sentences.
Reading Pt. 4
- Completing conditional sentences.
Lead In
- Discussing what constitutes good or bad negotiation techniques, highlighting win-win and win-lose scenarios for business relationships
Video: Watching For Details
- Summary of a discussion about communications problems; specific points from a video.
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Description
Test your knowledge on various business management concepts, including consumer behavior, industry types, and operational terminology. This quiz covers important expressions related to global markets and the foundational aspects of financial concerns in projects.
