Business Markets and Consumer Behaviour Quiz
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Questions and Answers

What does the commercial market primarily purchase products for?

  • Direct consumption by consumers
  • Retail sales to the public
  • Use in the manufacturing of other products (correct)
  • Distribution to wholesalers
  • Which sector in Canada has a more diverse array of not-for-profit organizations?

  • Corporate sector
  • Mixed sector
  • Private sector
  • Public sector (correct)
  • What is a straight rebuy in the business market comparable to in the consumer market?

  • Routinized purchase (correct)
  • Limited problem-solving purchase
  • Impulse purchase
  • Complex buying process
  • What behavior is often triggered by the introduction of a new brand among familiar products?

    <p>Limited problem-solving behavior</p> Signup and view all the answers

    Is understanding a company's brand imperative for managing a social media marketing campaign?

    <p>Yes, it is essential</p> Signup and view all the answers

    How do cultural differences continue to affect Europe as it becomes a single economic unit?

    <p>They retain distinct markets despite economic integration</p> Signup and view all the answers

    What does neither export-management nor export-trade do in regard to product ownership?

    <p>They retain title for the product until sold</p> Signup and view all the answers

    What is one of the primary dilemmas that businesses face regarding consumer satisfaction and profitability?

    <p>Balancing consumer delight with maintaining profit margins</p> Signup and view all the answers

    Which method should Carlos use for a quick, inexpensive qualitative forecasting technique?

    <p>Sales force composite</p> Signup and view all the answers

    How can action-motivated consumers be described in the VALS system?

    <p>They seek physical activity, variety, and adventure.</p> Signup and view all the answers

    What term refers to an advantage from using the Internet as a shopping medium?

    <p>Global reach</p> Signup and view all the answers

    Which job title typically runs a firm’s social media program?

    <p>Social media strategist</p> Signup and view all the answers

    How is Texas Instruments likely to segment its market?

    <p>End-use application</p> Signup and view all the answers

    Which of the following involves creating relevant material to engage an audience?

    <p>Content marketing</p> Signup and view all the answers

    What consumer problem-solving behavior is Trevor involved in when buying a new house?

    <p>Extended problem-solving</p> Signup and view all the answers

    Which of these choices correctly describes a potential outcome of attempting to reduce the size of the evoked set?

    <p>Higher quality of decision-making</p> Signup and view all the answers

    In a SWOT analysis, how is WestJet Airlines' low operating expenses classified?

    <p>Strength</p> Signup and view all the answers

    What is likely the result of introducing a new brand to familiar brands for which a consumer has evaluative criteria?

    <p>Extended problem solving</p> Signup and view all the answers

    Who is primarily responsible for operational planning within an organization?

    <p>Mid-level managers</p> Signup and view all the answers

    Which company is recognized as the largest private employer in the world?

    <p>Walmart</p> Signup and view all the answers

    What would be an example of a firm's weakness identified in a SWOT analysis?

    <p>Inadequate financing capabilities</p> Signup and view all the answers

    What role does an influencer have in a buying centre?

    <p>Supplies information to guide evaluation of alternatives</p> Signup and view all the answers

    Which factor is most significant in determining whether to use primary or secondary data?

    <p>Availability</p> Signup and view all the answers

    What limitation does secondary data typically have compared to primary data?

    <p>May not be completely relevant to specific needs</p> Signup and view all the answers

    Which section of a social media marketing plan includes the statements of goals, strategies, and methods for managing the marketing campaign?

    <p>Body of the plan</p> Signup and view all the answers

    What is the primary responsibility of the International Monetary Fund?

    <p>Establish exchange rates</p> Signup and view all the answers

    During which economic period does unemployment typically start to rise?

    <p>Recession</p> Signup and view all the answers

    When governments provide financial support to protect private domestic industries, what type of trade barrier are they implementing?

    <p>Subsidy</p> Signup and view all the answers

    Why might mail surveys be considered unreliable for gathering primary data in many foreign countries?

    <p>Preference for face-to-face interviews</p> Signup and view all the answers

    What involves paying search engines a fee to ensure a company’s listing appears at the top of search results?

    <p>Search marketing</p> Signup and view all the answers

    Which type of data is published by trade associations and general business magazines?

    <p>External</p> Signup and view all the answers

    What is an online journal for an individual or organization commonly called?

    <p>A blog</p> Signup and view all the answers

    Study Notes

    Business Markets

    • The commercial market purchases products for direct and indirect use in manufacturing.
    • The public sector in Canada has a more diverse array of not-for-profit organizations than the private sector.
    • A straight rebuy is equivalent to a routinized purchase in the consumer market.

    Consumer Behaviour

    • Introducing a new brand to a set of familiar products can trigger limited problem-solving behaviour.
    • Understanding a company's brand is crucial for managing social media marketing campaigns.
    • Cultural differences will continue to define multiple markets even as Europe becomes a single economic unit.

    Marketing Strategies

    • Both export management and export trade companies do not take ownership of products; the manufacturer retains title until a buyer and sale are completed.
    • Balancing satisfying all consumers and remaining profitable is a core dilemma for businesses.

    Canadian Businesses

    • Industry Canada's objective is to support Canadian businesses and individuals in a knowledge-based economy.
    • A SWOT analysis helps planners compare internal strengths and weaknesses with external opportunities and threats.

    Social Media Marketing

    • Hootsuite is a social media management software that allows users to manage multiple profiles, track brand mentions, and update Twitter accounts.

    Consumer Decision Process

    • Marketers can influence the evaluation stage by highlighting the attributes important to consumers and showcasing how a specific brand excels in those areas.

    Social Media Management

    • The primary decision-maker for a firm's social media program is typically called a social media strategist.

    Segmentation Techniques

    • Action-motivated consumers are driven by a desire for physical activity, variety, and adventure.
    • The internet's global reach eliminates geographical limitations and allows smaller businesses to reach a wider audience.

    Forecasting Sales

    • The Delphi Technique is a qualitative forecasting method suitable for short-term sales forecasts and new product development.

    Marketing Techniques

    • Content marketing involves creating and distributing relevant material to attract and engage an audience and drive desired actions.
    • Companies like Texas Instruments often segment their markets based on end-use applications.

    Consumer Problem-Solving

    • Trevor Miguel's need to buy a new house reflects extended problem-solving behaviour.
    • Early online offerings included things like airline tickets and financial services.

    Learning Theory

    • Repeat purchase behaviour is influenced by the effective application of learning theory in marketing.

    Ethics in Marketing Research

    • Invasion of personal privacy is a crucial ethical issue facing government agencies in marketing research.

    Data Collection

    • Primary data is collected for the first time specifically for a marketing research study.
    • It takes less time and is less costly to acquire secondary data compared to primary data.
    • Data mining involves searching through massive data files to detect patterns in product sales.

    Market Expansion

    • Globalization often helps marketers encounter new products, approaches to distribution, and innovative promotional ideas.

    Secondary Data

    • Secondary data is information previously compiled and published, usually for purposes unrelated to the current research.

    Maslow's Hierarchy of Needs

    • A high standard of living provides marketers with greater opportunities to fulfill higher-level needs.

    Click-Through Rate

    • Click-through rate measures the percentage of people presented with a banner ad who click on it.

    SWOT Analysis

    • Low operating expenses, like those of WestJet Airlines, are considered a strength in a SWOT analysis.

    Brand Evaluation

    • Introducing a new brand to an existing array of familiar brands can trigger limited problem-solving behavior.

    Planning Roles

    • Operational planning is typically carried out by mid-level managers.

    Largest Private Employers

    • Walmart is the largest private employer worldwide.

    SWOT Analysis

    • Inadequate financing capabilities represent a firm's weakness, as identified through a SWOT analysis.

    Buying Centre Roles

    • Influencers provide information to guide the assessment of alternative options in a buying centre.

    Primary and Secondary Data

    • Availability is a key factor influencing the choice between primary and secondary data.

    Data Limitations

    • Secondary data may not be entirely relevant to a marketer's specific needs.

    Marketing Strategies

    • Federal and provincial tourism departments typically engage in place marketing.

    Social Media Engagement

    • Creating a dedicated landing page for the marketing campaign makes it easier for potential customers to participate in social media conversations.

    Trade Barriers

    • Customs barriers are an administrative trade barrier.

    Social Media Marketing Planning

    • The body of a social media marketing plan includes statements on goals, strategies, target audience, budget, return on investment, and monitoring, measurement, and management methods.

    International Monetary Fund

    • The International Monetary Fund is responsible for defining and classifying exchange rates.

    Economic Periods

    • Unemployment begins to rise during a recession.

    Trade Barrier

    • Governments use subsidies to protect domestic industries by providing them with financial support.

    Primary Data Collection

    • Low literacy rates in various countries make mail surveys an unreliable method for gathering primary data.

    Search Engine Optimization

    • Search marketing involves paying search engines, like Google, a fee to ensure a company's listing appears at the top of search results.

    Data Types

    • Trade associations and business magazines typically publish external data.

    Online Journals

    • A blog is an online journal for an individual or organization.

    International Marketing

    • Dell's decision to sell prebuilt computers in China's retail stores exemplifies a multi-domestic marketing strategy.

    Intellectual Property

    • The Canadian Intellectual Property Office holds the broadest power of any Canadian organization influencing the assignment of patents and trademarks.

    Manufacturing Decisions

    • Determining whether or not a company can manufacture equipment in-house involves considering factors such as, "Can someone else perform this work cheaper than we can?".

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    Description

    This quiz covers key concepts related to business markets, consumer behavior, and effective marketing strategies. It addresses various aspects of the public sector in Canada and highlights the importance of brand understanding in social media campaigns. Test your knowledge on these essential business topics!

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