Business Markets and Consumer Behaviour Quiz

Business Markets

• The commercial market purchases products for direct and indirect use in manufacturing.
• The public sector in Canada has a more diverse array of not-for-profit organizations than the private sector.
• A straight rebuy is equivalent to a routinized purchase in the consumer market.

Consumer Behaviour

• Introducing a new brand to a set of familiar products can trigger limited problem-solving behaviour.
• Understanding a company's brand is crucial for managing social media marketing campaigns.
• Cultural differences will continue to define multiple markets even as Europe becomes a single economic unit.

Marketing Strategies

• Both export management and export trade companies do not take ownership of products; the manufacturer retains title until a buyer and sale are completed.
• Balancing satisfying all consumers and remaining profitable is a core dilemma for businesses.

Canadian Businesses

• Industry Canada's objective is to support Canadian businesses and individuals in a knowledge-based economy.
• A SWOT analysis helps planners compare internal strengths and weaknesses with external opportunities and threats.

Social Media Marketing

• Hootsuite is a social media management software that allows users to manage multiple profiles, track brand mentions, and update Twitter accounts.

Consumer Decision Process

• Marketers can influence the evaluation stage by highlighting the attributes important to consumers and showcasing how a specific brand excels in those areas.

Social Media Management

• The primary decision-maker for a firm's social media program is typically called a social media strategist.

Segmentation Techniques

• Action-motivated consumers are driven by a desire for physical activity, variety, and adventure.
• The internet's global reach eliminates geographical limitations and allows smaller businesses to reach a wider audience.

Forecasting Sales

• The Delphi Technique is a qualitative forecasting method suitable for short-term sales forecasts and new product development.

Marketing Techniques

• Content marketing involves creating and distributing relevant material to attract and engage an audience and drive desired actions.
• Companies like Texas Instruments often segment their markets based on end-use applications.

Consumer Problem-Solving

• Trevor Miguel's need to buy a new house reflects extended problem-solving behaviour.
• Early online offerings included things like airline tickets and financial services.

Learning Theory

• Repeat purchase behaviour is influenced by the effective application of learning theory in marketing.

Ethics in Marketing Research

• Invasion of personal privacy is a crucial ethical issue facing government agencies in marketing research.

Data Collection

• Primary data is collected for the first time specifically for a marketing research study.
• It takes less time and is less costly to acquire secondary data compared to primary data.
• Data mining involves searching through massive data files to detect patterns in product sales.

Market Expansion

• Globalization often helps marketers encounter new products, approaches to distribution, and innovative promotional ideas.

Secondary Data

• Secondary data is information previously compiled and published, usually for purposes unrelated to the current research.

Maslow's Hierarchy of Needs

• A high standard of living provides marketers with greater opportunities to fulfill higher-level needs.

Click-Through Rate

• Click-through rate measures the percentage of people presented with a banner ad who click on it.

SWOT Analysis

• Low operating expenses, like those of WestJet Airlines, are considered a strength in a SWOT analysis.

Brand Evaluation

• Introducing a new brand to an existing array of familiar brands can trigger limited problem-solving behavior.

Planning Roles

• Operational planning is typically carried out by mid-level managers.

Largest Private Employers

• Walmart is the largest private employer worldwide.

SWOT Analysis

• Inadequate financing capabilities represent a firm's weakness, as identified through a SWOT analysis.

Buying Centre Roles

• Influencers provide information to guide the assessment of alternative options in a buying centre.

Primary and Secondary Data

• Availability is a key factor influencing the choice between primary and secondary data.

Data Limitations

• Secondary data may not be entirely relevant to a marketer's specific needs.

Marketing Strategies

• Federal and provincial tourism departments typically engage in place marketing.

Social Media Engagement

• Creating a dedicated landing page for the marketing campaign makes it easier for potential customers to participate in social media conversations.

Trade Barriers

• Customs barriers are an administrative trade barrier.

Social Media Marketing Planning

• The body of a social media marketing plan includes statements on goals, strategies, target audience, budget, return on investment, and monitoring, measurement, and management methods.

International Monetary Fund

• The International Monetary Fund is responsible for defining and classifying exchange rates.

Economic Periods

• Unemployment begins to rise during a recession.

Trade Barrier

• Governments use subsidies to protect domestic industries by providing them with financial support.

Primary Data Collection

• Low literacy rates in various countries make mail surveys an unreliable method for gathering primary data.

Search Engine Optimization

• Search marketing involves paying search engines, like Google, a fee to ensure a company's listing appears at the top of search results.

Data Types

• Trade associations and business magazines typically publish external data.

Online Journals

• A blog is an online journal for an individual or organization.

International Marketing

• Dell's decision to sell prebuilt computers in China's retail stores exemplifies a multi-domestic marketing strategy.

Intellectual Property

• The Canadian Intellectual Property Office holds the broadest power of any Canadian organization influencing the assignment of patents and trademarks.

Manufacturing Decisions

• Determining whether or not a company can manufacture equipment in-house involves considering factors such as, "Can someone else perform this work cheaper than we can?".

This quiz covers key concepts related to business markets, consumer behavior, and effective marketing strategies. It addresses various aspects of the public sector in Canada and highlights the importance of brand understanding in social media campaigns. Test your knowledge on these essential business topics!