Business Communication Writing
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Questions and Answers

What is the purpose of business letters mentioned in the text?

  • To persuade and maintain customer relations
  • To go to suppliers, government agencies, other businesses, and customers
  • To explain terms and negotiate agreements
  • To provide a permanent record and deliver contracts (correct)

    • What is advised in responding to customers online according to the text?

  • To avoid being helpful
  • To argue or blame others
  • To be transparent about name and position with the business (correct)
  • To correct mistakes impolitely

    • What is the emphasis in the 'Closing' part of a business letter as per the text?

  • Deliver the info the reader wants
  • Avoid cliche endings
  • Use 'you' view
  • Refer to the info provided and help reader with specifics if further action is required (correct)

    • What is the importance of using lists, tables, headings, bold etc. in the body of a business letter?

    <p>To improve readability</p> Signup and view all the answers

    'Responding in a friendly, upbeat, professional tone' is an example of:

    <p>'Being positive' as advised in responding to customers online</p> Signup and view all the answers

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