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What is the purpose of business letters mentioned in the text?
What is the purpose of business letters mentioned in the text?
- To persuade and maintain customer relations
- To go to suppliers, government agencies, other businesses, and customers
- To explain terms and negotiate agreements
- To provide a permanent record and deliver contracts (correct)
What is advised in responding to customers online according to the text?
What is advised in responding to customers online according to the text?
- To avoid being helpful
- To argue or blame others
- To be transparent about name and position with the business (correct)
- To correct mistakes impolitely
What is the emphasis in the 'Closing' part of a business letter as per the text?
What is the emphasis in the 'Closing' part of a business letter as per the text?
- Deliver the info the reader wants
- Avoid cliche endings
- Use 'you' view
- Refer to the info provided and help reader with specifics if further action is required (correct)
What is the importance of using lists, tables, headings, bold etc. in the body of a business letter?
What is the importance of using lists, tables, headings, bold etc. in the body of a business letter?
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'Responding in a friendly, upbeat, professional tone' is an example of:
'Responding in a friendly, upbeat, professional tone' is an example of:
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