Questions and Answers
What is the purpose of business letters mentioned in the text?
To provide a permanent record and deliver contracts
What is advised in responding to customers online according to the text?
To be transparent about name and position with the business
What is the emphasis in the 'Closing' part of a business letter as per the text?
Refer to the info provided and help reader with specifics if further action is required
What is the importance of using lists, tables, headings, bold etc. in the body of a business letter?
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'Responding in a friendly, upbeat, professional tone' is an example of:
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