Business Communication Quiz
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Questions and Answers

Which of the following is a key component of effective business communication?

  • Active listening (correct)
  • Speaking rapidly
  • Avoiding eye contact
  • Using complex vocabulary
  • What is the purpose of using positive language in business communication?

  • To demonstrate authority
  • To intimidate recipients
  • To build rapport and goodwill (correct)
  • To create confusion
  • What is the significance of non-verbal communication in business interactions?

  • It has no impact on the communication process
  • It is always interpreted accurately
  • It can convey unspoken messages and emotions (correct)
  • It is considered irrelevant in business
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