Business Communication Principles

Study Notes

Communication encompasses various types including verbal, written, and non-verbal methods, each with distinct etiquettes and uses.
Non-verbal cues such as eye contact and handshake play crucial roles in establishing trustworthiness.

Proxemics refers to the relational distance between communicators, which is vital for effective interaction.
Proper distance can enhance or hinder the effectiveness of verbal communication.

Written Communication: Involves printed mediums like memos, emails, and training manuals; allows for more thoughtful construction of messages.
Verbal Communication: Encompasses real-time speech; optimal for conveying emotions, immediate feedback, and simpler ideas.

Use written communication for conveying facts, permanence in messages, no urgency, and complex ideas.
Use verbal communication when emotions are involved, messages are temporary, immediate feedback is required, and ideas are simple.

Phone Etiquette: Speak calmly and keep volume in check to ensure clarity and respect.

Aristotle’s Model: A speaker-centered approach with five elements: speaker, speech, occasion, audience, and effect; emphasizes persuasion and public speaking skills.
- Example: President giving orders in a meeting to the Coast Guard reflects the model's application.
Berlo’s Model: An adaptation of Shannon-Weaver, focusing on encoding and decoding processes prior to message transmission between sender and receiver, influenced by multiple factors.

Works by R. Adler, J. Elmhorst, V. Giang, S. McPheat, and others explore principles of communication in professional settings and etiquette.
Various models including Shannon-Weaver and Osgood-Schramm are explored in academic contexts, emphasizing the complexity of communication processes.