Business Communication Modules 8 & 13 Quiz

Business Communication Module Notes

• Module #8: A company is offering air conditioning units with a one-year guarantee.
• A special discount of 5% is offered for orders placed before March 30th.
• The company will transport and install the units when desired by the customer.

Business Communication Module #13 Notes

• Technology's impact on business communication is profound, impacting nearly every aspect of personal and professional life
• Technology can enhance communication but also be intrusive and misconstrued.
• Using social media for business promotion can be inappropriate.
• Mobile devices can help promote products and personal brands.
• Technology is not always easy to learn.

Skill Building 1 (Module #13)

• Students are tasked with determining where different business communication tools best fit
• The tools include social media, direct messaging, instant messaging, voice calls, video calls, virtual reality, SMS messaging, email, video conferences, conference calls, and digital marketing applications.

Module #12 Notes

• Telephone Etiquette Dos & Don'ts: Follow these guidelines during business phone calls:
• Don't answer casually, include your name.
• Avoid putting people on hold for long periods.
• Avoid talking with your mouth full.
• Steer clear of slang.
• Maintain a moderate volume so others can hear you.

Telephone Etiquette and Business Communication (Module #12)

• Basic Telephone Etiquette:
• Speak clearly.
• Address the caller appropriately.
• Avoid slang.
• Respect the 3-second rule.
• Use verbal nods.
• Identify yourself fully.
• Don't eat or drink while on the phone.
• Be patient and helpful.
• Don't keep people on hold too long.

How Social Media Affects Communication (Module #12)

• Social media allows for easier and more frequent communication with family, friends, and colleagues
• A sizable portion of the population uses social media more frequently than they interact in person
• The skills associated with interpersonal communication may suffer due to an over-reliance on social media
• Excessive social media use can potentially fuel bullying and negatively impact the quality of face-to-face conversations
• While social media has benefits, it must be used with caution due to potential risks and exploitations.

Incident Reports (Module #10)

• Reports serve as a permanent record of incidents, events, problems.
• They provide information, compile statistics, identify problems/concerns, or identify training needs.
• They are used for investigations, case prep, or defence.

Module #10: Writing an Incident Report

• Incident reports are used to document unusual occurrences.
• Reports should note the order of events and the approximate time periods.
• Detailing the incident, noting who was involved, relevant details, and any external service personnel are important factors to include in an incident report if applicable.
• Use clear language that is free of slang or technical terms for better understanding.

Writing a Memorandum(Module #9)

• Memorandums are for internal communication within an organization.
• Memorandums are usually used to present schedule information, submit periodic reports, provide changes to organizational structure, give instructions to staff, or other communications.
• A memo usually has a specific heading, including:
• To:
• From:
• Date
• Subject

Parts of a Business Letter(Module #9)

• Parts of a Business Letter:
• Heading
• Date
• Inside Address
• Salutation
• Body
• Closing
• Signature Block

Qualities of a Sales Letter(Module #8)

• Qualities of a Sales Letter:
• Attract attention
• Create desire/interest
• Establish conviction
• Stimulate action

Test your knowledge on the latest insights from Business Communication Modules 8 and 13. This quiz covers topics like air conditioning sales promotions and the impact of technology on communication practices. Assess your understanding of the appropriate use of various communication tools in business settings.