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Business Operations and Technology

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Questions and Answers

What does the business use CRM software for, among other things?

Product development

Lead management (correct)

Market research

Customer retention

What tools does the business use for customer service?

Email and online document-sharing

Video-conferencing and CRM software

Social media and online forums

IVR systems and chat platforms (correct)

What is the purpose of the email platforms used by the business?

Sending newsletters to customers

Automated email campaigns and client follow-up (correct)

Scheduling meetings with clients

Receiving customer feedback

What is the purpose of the video-conferencing software used by the business?

Team collaboration and meetings Signup and view all the answers

What is the purpose of the online document-sharing tools used by the business?

Collaborating with team members Signup and view all the answers

What aspect of customer interaction does the business's IVR system primarily facilitate?

Telephone-based customer support Signup and view all the answers

What is the primary function of the email platforms used by the business?

Automated email campaigns and client follow-up Signup and view all the answers

What tool does the business use to manage lead information and customer interactions?

CRM software Signup and view all the answers

What is the primary purpose of the online document-sharing tools used by the business?

Team collaboration and file sharing Signup and view all the answers

What is the primary function of the video-conferencing software used by the business?