Business Operations and Technology
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Questions and Answers

What does the business use CRM software for, among other things?

  • Product development
  • Lead management (correct)
  • Market research
  • Customer retention
  • What tools does the business use for customer service?

  • Email and online document-sharing
  • Video-conferencing and CRM software
  • Social media and online forums
  • IVR systems and chat platforms (correct)
  • What is the purpose of the email platforms used by the business?

  • Sending newsletters to customers
  • Automated email campaigns and client follow-up (correct)
  • Scheduling meetings with clients
  • Receiving customer feedback
  • What is the purpose of the video-conferencing software used by the business?

    <p>Team collaboration and meetings</p> Signup and view all the answers

    What is the purpose of the online document-sharing tools used by the business?

    <p>Collaborating with team members</p> Signup and view all the answers

    What aspect of customer interaction does the business's IVR system primarily facilitate?

    <p>Telephone-based customer support</p> Signup and view all the answers

    What is the primary function of the email platforms used by the business?

    <p>Automated email campaigns and client follow-up</p> Signup and view all the answers

    What tool does the business use to manage lead information and customer interactions?

    <p>CRM software</p> Signup and view all the answers

    What is the primary purpose of the online document-sharing tools used by the business?

    <p>Team collaboration and file sharing</p> Signup and view all the answers

    What is the primary function of the video-conferencing software used by the business?

    <p>Team collaboration and meetings</p> Signup and view all the answers

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