Building and Managing Human Resources Chapter 12

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Questions and Answers

What is the primary goal of the selection process?

To find the most qualified applicant for the position

To determine the best performer for the job

To select the applicant who is most likely to leave the organization

To identify applicants who are likely to be good performers (correct)

What is the primary goal of Human Resource Management?

To focus on labor relations and performance appraisal

To minimize employee costs

To solely focus on recruiting and selecting organizational members

To ensure employees perform at a high level and contribute to organizational goals (correct)

What is a key benefit of strategic human resource management?

Gaining a competitive advantage (correct)

Improving employee morale

Reducing payroll costs

Reducing employee turnover

What is the main difference between training and development?

Training focuses on current job skills, while development focuses on future job skills Signup and view all the answers

Which of the following is NOT a component of Human Resource Management?

Customer service Signup and view all the answers

What is an example of a classroom instruction method?

Role-playing Signup and view all the answers

What is the primary purpose of performance appraisal and feedback?

To evaluate employee performance and provide feedback Signup and view all the answers

What is the purpose of on-the-job training?

To train employees as they perform their job tasks Signup and view all the answers

What is the primary goal of the recruitment process?

To develop a pool of qualified applicants Signup and view all the answers

Why is labor relations important in Human Resource Management?

To resolve labor disputes and ensure effective management of human resources Signup and view all the answers

What is a key challenge that managers face in Human Resource Management?

All of the above Signup and view all the answers

What is the main focus of development in an organization?

Preparing employees for new job responsibilities and challenges Signup and view all the answers

What is the primary focus of training and development in Human Resource Management?

Helping employees develop new skills and knowledge Signup and view all the answers

What is an example of a classroom instruction method used by McDonald's Hamburger University?

Role-playing Signup and view all the answers

What is the primary difference between training and development?

Training is used for current jobs, while development is used for future jobs Signup and view all the answers

Why are effective performance appraisal and feedback procedures important in Human Resource Management?

All of the above Signup and view all the answers

What is the primary focus of effective feedback?

Solving problems and finding solutions Signup and view all the answers

What determines an organization's pay levels?

Organizational characteristics and job levels Signup and view all the answers

What is the purpose of a pay structure?

To categorize jobs by their relative importance Signup and view all the answers

What type of benefits are required by law?

Social security, workers' compensation, and unemployment insurance Signup and view all the answers

What is the purpose of a cafeteria-style benefit plan?

To allow employees to choose their own benefits Signup and view all the answers

Why should managers provide performance feedback to subordinates?

To help them improve and solve problems Signup and view all the answers

What is the primary goal of performance appraisal?

To solve problems and find solutions Signup and view all the answers

What should managers avoid when providing feedback?

Personal criticisms and disrespect Signup and view all the answers

What is the primary purpose of varied work experiences for top managers?

To develop an understanding of various functions, products, and services Signup and view all the answers

What is the primary way newly hired waiters and waitresses receive training in chains such as Red Lobster or the Olive Garden?

On-the-job training from experienced employees Signup and view all the answers

What is the purpose of performance appraisals?

To evaluate employees' job performance and contributions to the organization Signup and view all the answers

What is the difference between formal and informal appraisals?

Formal appraisals are conducted at a set time, while informal appraisals are unscheduled Signup and view all the answers

What is the purpose of tuition reimbursement for managers?

To support managers' pursuit of job-related degrees Signup and view all the answers

What is the purpose of executive development programs?

To provide advanced training and development for executives Signup and view all the answers

What is the benefit of one- to three-year stints overseas for managers?

To develop an understanding of international work experiences Signup and view all the answers

What is the primary characteristic of formal appraisals?

They are conducted at a set time and based on performance dimensions and measures specified in advance Signup and view all the answers

What is the purpose of cafeteria-style benefit plans in organizations?

To help managers deal with employees who feel unfairly treated because they are unable to take advantage of certain benefits Signup and view all the answers

What is the primary role of labor unions in an organization?

To represent workers' interests to management Signup and view all the answers

What is collective bargaining in the context of labor relations?

A negotiation between labor unions and managers to resolve conflicts and disputes Signup and view all the answers

What is the main goal of labor relations activities?

To ensure effective working relationships between labor unions and management Signup and view all the answers

Why might employees feel unfairly treated in an organization?

Because they are unable to take advantage of certain benefits available to other employees Signup and view all the answers

What is the role of a labor union in ensuring a worker's interests are fairly represented?

To advocate for the worker's interests to management Signup and view all the answers

Study Notes

Strategic Human Resource Management

Human Resource Management (HRM) involves attracting and retaining employees, ensuring they perform at a high level and contribute to organizational goals.
HRM is a crucial component of an organization's overall strategy, helping to gain a competitive advantage.

The Selection Process

The selection process involves identifying qualified applicants for open positions and determining which ones are likely to be better performers.
Selection tools are used to evaluate applicants, including interviews, tests, and reference checks.

Training and Development

Training involves teaching organizational members how to perform current jobs and acquire the knowledge and skills they need to be effective performers.
Development involves building the knowledge and skills of organizational members to prepare them for new responsibilities and challenges.
Types of training include:
- Classroom instruction
- On-the-job training
Types of development include:
- Varied work experiences
- Formal education

Performance Appraisal and Feedback

Performance appraisal is the evaluation of employees' job performance and contributions to their organization.
Feedback is an essential component of performance appraisal, providing employees with information on their strengths and areas for improvement.
Effective performance feedback tips include:
- Being specific and focusing on behaviors or outcomes that are correctable and within a worker's ability to improve
- Approaching performance appraisal as an exercise in problem-solving and solution finding
- Expressing confidence in a subordinate's ability to improve
- Providing performance feedback both formally and informally

Pay and Benefits

Pay includes base salaries, pay raises, and bonuses, and is determined by characteristics of the organization, the job, and levels of performance.
Benefits are based on membership in an organization and can include legally required benefits, such as social security, and voluntary benefits, such as health insurance.
Pay level refers to the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry.
Pay structure involves arranging jobs into categories reflecting their relative importance to the organization and its goals.

Labor Relations

Labor relations involve ensuring effective working relationships with labor unions that represent employees' interests.
Unions represent worker's interests to management in organizations, and collective bargaining involves negotiation between labor unions and managers to resolve conflicts and disputes.

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Description

This quiz covers the importance of strategic human resource management in gaining a competitive advantage, and the steps involved in recruiting and managing employees.