Questions and Answers
What is the primary goal of the selection process?
What is the primary goal of Human Resource Management?
What is a key benefit of strategic human resource management?
What is the main difference between training and development?
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Which of the following is NOT a component of Human Resource Management?
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What is an example of a classroom instruction method?
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What is the primary purpose of performance appraisal and feedback?
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What is the purpose of on-the-job training?
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What is the primary goal of the recruitment process?
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Why is labor relations important in Human Resource Management?
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What is a key challenge that managers face in Human Resource Management?
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What is the main focus of development in an organization?
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What is the primary focus of training and development in Human Resource Management?
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What is an example of a classroom instruction method used by McDonald's Hamburger University?
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What is the primary difference between training and development?
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Why are effective performance appraisal and feedback procedures important in Human Resource Management?
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What is the primary focus of effective feedback?
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What determines an organization's pay levels?
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What is the purpose of a pay structure?
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What type of benefits are required by law?
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What is the purpose of a cafeteria-style benefit plan?
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Why should managers provide performance feedback to subordinates?
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What is the primary goal of performance appraisal?
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What should managers avoid when providing feedback?
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What is the primary purpose of varied work experiences for top managers?
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What is the primary way newly hired waiters and waitresses receive training in chains such as Red Lobster or the Olive Garden?
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What is the purpose of performance appraisals?
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What is the difference between formal and informal appraisals?
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What is the purpose of tuition reimbursement for managers?
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What is the purpose of executive development programs?
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What is the benefit of one- to three-year stints overseas for managers?
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What is the primary characteristic of formal appraisals?
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What is the purpose of cafeteria-style benefit plans in organizations?
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What is the primary role of labor unions in an organization?
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What is collective bargaining in the context of labor relations?
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What is the main goal of labor relations activities?
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Why might employees feel unfairly treated in an organization?
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What is the role of a labor union in ensuring a worker's interests are fairly represented?
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Study Notes
Strategic Human Resource Management
- Human Resource Management (HRM) involves attracting and retaining employees, ensuring they perform at a high level and contribute to organizational goals.
- HRM is a crucial component of an organization's overall strategy, helping to gain a competitive advantage.
The Selection Process
- The selection process involves identifying qualified applicants for open positions and determining which ones are likely to be better performers.
- Selection tools are used to evaluate applicants, including interviews, tests, and reference checks.
Training and Development
- Training involves teaching organizational members how to perform current jobs and acquire the knowledge and skills they need to be effective performers.
- Development involves building the knowledge and skills of organizational members to prepare them for new responsibilities and challenges.
- Types of training include:
- Classroom instruction
- On-the-job training
- Types of development include:
- Varied work experiences
- Formal education
Performance Appraisal and Feedback
- Performance appraisal is the evaluation of employees' job performance and contributions to their organization.
- Feedback is an essential component of performance appraisal, providing employees with information on their strengths and areas for improvement.
- Effective performance feedback tips include:
- Being specific and focusing on behaviors or outcomes that are correctable and within a worker's ability to improve
- Approaching performance appraisal as an exercise in problem-solving and solution finding
- Expressing confidence in a subordinate's ability to improve
- Providing performance feedback both formally and informally
Pay and Benefits
- Pay includes base salaries, pay raises, and bonuses, and is determined by characteristics of the organization, the job, and levels of performance.
- Benefits are based on membership in an organization and can include legally required benefits, such as social security, and voluntary benefits, such as health insurance.
- Pay level refers to the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry.
- Pay structure involves arranging jobs into categories reflecting their relative importance to the organization and its goals.
Labor Relations
- Labor relations involve ensuring effective working relationships with labor unions that represent employees' interests.
- Unions represent worker's interests to management in organizations, and collective bargaining involves negotiation between labor unions and managers to resolve conflicts and disputes.
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Description
This quiz covers the importance of strategic human resource management in gaining a competitive advantage, and the steps involved in recruiting and managing employees.