Basic Concepts of Effective Communication
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Questions and Answers

Which of the following is NOT a type of written communication used for internal communication?

  • Bulletins
  • Memos
  • Proposals (correct)
  • Reports

    • Written communication provides instant feedback.

    False

    Nonverbal communication includes gestures, body language, and __________.

    facial expressions

    What is one advantage of written communication?

    <p>It provides a record for every message sent.</p> Signup and view all the answers

    Match the following types of written communication with their main use:

    <p>Emails = Communicating externally Memos = Internal communication Letters = External correspondence Reports = Documenting information</p> Signup and view all the answers

    Which of these options describes a disadvantage of written communication?

    <p>It takes more time to compose.</p> Signup and view all the answers

    Nonverbal communication can contradict verbal communication.

    <p>True</p> Signup and view all the answers

    Name a type of written communication used for external messages.

    <p>Letters</p> Signup and view all the answers

    Which of the following is NOT one of the three elements of nonverbal communication?

    <p>Spoken Language</p> Signup and view all the answers

    Formal communication can include the use of slang and casual language.

    <p>False</p> Signup and view all the answers

    What helps in finding out staff grievances in an organization?

    <p>Informal communication</p> Signup and view all the answers

    In formal communication, authority _______ are needed to be followed.

    <p>lines</p> Signup and view all the answers

    Match the types of communication with their characteristics:

    <p>Formal Communication = Follows specific rules and authority lines Informal Communication = Casual, less structured interactions Nonverbal Communication = Includes appearance, body language, and sounds Intrapersonal Communication = Communication within oneself</p> Signup and view all the answers

    Which of the following best describes informal communication?

    <p>It often happens among friends and family.</p> Signup and view all the answers

    Body language includes aspects such as facial expressions and gestures.

    <p>True</p> Signup and view all the answers

    Name one type of communication that occurs in a professional setting.

    <p>Formal Communication</p> Signup and view all the answers

    What does the acronym KISS stand for in verbal communication?

    <p>Keep It Short and Simple</p> Signup and view all the answers

    Verbal communication only includes written communication.

    <p>False</p> Signup and view all the answers

    Name one advantage of oral communication.

    <p>It brings quick feedback.</p> Signup and view all the answers

    In communication, the ______ encodes a message.

    <p>sender</p> Signup and view all the answers

    Which of the following is NOT a type of verbal communication?

    <p>Non-Verbal Signals</p> Signup and view all the answers

    Written communication requires the use of symbols.

    <p>True</p> Signup and view all the answers

    Match the type of communication to its definition:

    <p>Oral Communication = Involves spoken words Written Communication = Uses written symbols to communicate Feedback = Response to a communicated message Sender = Person who encodes the message</p> Signup and view all the answers

    What is one disadvantage of oral communication?

    <p>User is unable to think deeply about what he is delivering.</p> Signup and view all the answers

    Study Notes

    Nature of Communication

    • Originates from Latin roots: "con" (with), "munus" (business), "communis" (common).
    • Involves sharing ideas and information using symbols like words and images.

    Definition of Communication

    • Act of transmitting information through verbal or written messages.
    • Involves a sender (encoder), a medium/channel, a receiver (decoder), and feedback to complete the process.

    Types of Communication

    • Verbal Communication: Involves spoken or written words; aims for understanding.
      • Oral Communication: Includes conversations, speeches, telephone calls, influenced by pitch, volume, and clarity.
        • Advantages: Quick feedback and non-verbal cues enhance understanding.
        • Disadvantages: Limited time for reflection during delivery.
      • Written Communication: Uses signs/symbols conveyed through emails, letters, reports, etc.
        • Advantages: Can be edited, provides a record, and allows for clearer understanding.
        • Disadvantages: Lacks instant feedback and requires more time for composition.

    Nonverbal Communication

    • Involves sending and interpreting messages without words through body language, gestures, tone, and facial expressions.
    • Essential for interpreting emotions and intentions accurately; can contradict verbal messages.

    Elements of Nonverbal Communication

    • Appearance: Influenced by clothing, grooming, and environment.
    • Body Language: Comprised of facial expressions and gestures.
    • Sounds: Tone, volume, and speech rate contribute to message interpretation.

    Types of Communication Based on Purpose and Style

    • Formal Communication: Structured, follows rules and hierarchy, typically in professional settings.
      • Avoids slang and relies on correctness.
    • Informal Communication: Casual, social interactions allowing for slang and colloquialisms.
      • Strengthens relationships and provides insight into staff feelings.

    Elements of Speech Communication

    • Participants: Encoding and decoding roles.
    • Contexts: Various factors including physical and social influences.
    • Messages: Information being conveyed.
    • Channels/Transmitter: Means of delivering the message.
    • Noises: External, internal, and semantic distractions affecting clarity.
    • Feedback: Responses from the receiver to the sender.

    Levels of Communication

    • Intrapersonal: Internal communication with oneself.
    • Interpersonal: One-on-one interactions.
    • Group: Communicating within a small team.
    • Public: Addressing larger audiences, like speeches.
    • Mass: Communication to a vast audience through media channels.

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    Related Documents

    Basic Concepts of Effective Communication PDF

    Description

    Explore the foundational principles of effective communication as outlined by Mr. Arjay Bayla Arcena. This quiz delves into the nature of communication, its origins, and the various elements that facilitate the sharing of ideas and information among individuals.

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