Basic Concepts of Effective Communication

Questions and Answers

Which of the following is NOT a type of written communication used for internal communication?

Bulletins

Memos

Proposals (correct)

Reports

Written communication provides instant feedback.

False

Nonverbal communication includes gestures, body language, and __________.

facial expressions

What is one advantage of written communication?

It provides a record for every message sent. Signup and view all the answers

Match the following types of written communication with their main use:

Emails = Communicating externally Memos = Internal communication Letters = External correspondence Reports = Documenting information Signup and view all the answers

Which of these options describes a disadvantage of written communication?

It takes more time to compose. Signup and view all the answers

Nonverbal communication can contradict verbal communication.

True Signup and view all the answers

Name a type of written communication used for external messages.

Letters Signup and view all the answers

Which of the following is NOT one of the three elements of nonverbal communication?

Spoken Language Signup and view all the answers

Formal communication can include the use of slang and casual language.

False Signup and view all the answers

What helps in finding out staff grievances in an organization?

Informal communication Signup and view all the answers

In formal communication, authority _______ are needed to be followed.

lines Signup and view all the answers

Match the types of communication with their characteristics:

Formal Communication = Follows specific rules and authority lines Informal Communication = Casual, less structured interactions Nonverbal Communication = Includes appearance, body language, and sounds Intrapersonal Communication = Communication within oneself Signup and view all the answers

Which of the following best describes informal communication?

It often happens among friends and family. Signup and view all the answers

Body language includes aspects such as facial expressions and gestures.

True Signup and view all the answers

Name one type of communication that occurs in a professional setting.

Formal Communication Signup and view all the answers

What does the acronym KISS stand for in verbal communication?

Keep It Short and Simple Signup and view all the answers

Verbal communication only includes written communication.

False Signup and view all the answers

Name one advantage of oral communication.

It brings quick feedback. Signup and view all the answers

In communication, the ______ encodes a message.

sender Signup and view all the answers

Which of the following is NOT a type of verbal communication?

Non-Verbal Signals Signup and view all the answers

Written communication requires the use of symbols.

True Signup and view all the answers

Match the type of communication to its definition:

Oral Communication = Involves spoken words Written Communication = Uses written symbols to communicate Feedback = Response to a communicated message Sender = Person who encodes the message Signup and view all the answers

What is one disadvantage of oral communication?

User is unable to think deeply about what he is delivering. Signup and view all the answers

Study Notes

Nature of Communication

Originates from Latin roots: "con" (with), "munus" (business), "communis" (common).
Involves sharing ideas and information using symbols like words and images.

Definition of Communication

Act of transmitting information through verbal or written messages.
Involves a sender (encoder), a medium/channel, a receiver (decoder), and feedback to complete the process.

Types of Communication

Verbal Communication: Involves spoken or written words; aims for understanding.
- Oral Communication: Includes conversations, speeches, telephone calls, influenced by pitch, volume, and clarity.
  - Advantages: Quick feedback and non-verbal cues enhance understanding.
  - Disadvantages: Limited time for reflection during delivery.
- Written Communication: Uses signs/symbols conveyed through emails, letters, reports, etc.
  - Advantages: Can be edited, provides a record, and allows for clearer understanding.
  - Disadvantages: Lacks instant feedback and requires more time for composition.

Nonverbal Communication

Involves sending and interpreting messages without words through body language, gestures, tone, and facial expressions.
Essential for interpreting emotions and intentions accurately; can contradict verbal messages.

Elements of Nonverbal Communication

Appearance: Influenced by clothing, grooming, and environment.
Body Language: Comprised of facial expressions and gestures.
Sounds: Tone, volume, and speech rate contribute to message interpretation.

Types of Communication Based on Purpose and Style

Formal Communication: Structured, follows rules and hierarchy, typically in professional settings.
- Avoids slang and relies on correctness.
Informal Communication: Casual, social interactions allowing for slang and colloquialisms.
- Strengthens relationships and provides insight into staff feelings.

Elements of Speech Communication

Participants: Encoding and decoding roles.
Contexts: Various factors including physical and social influences.
Messages: Information being conveyed.
Channels/Transmitter: Means of delivering the message.
Noises: External, internal, and semantic distractions affecting clarity.
Feedback: Responses from the receiver to the sender.

Levels of Communication

Intrapersonal: Internal communication with oneself.
Interpersonal: One-on-one interactions.
Group: Communicating within a small team.
Public: Addressing larger audiences, like speeches.
Mass: Communication to a vast audience through media channels.

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Description

Explore the foundational principles of effective communication as outlined by Mr. Arjay Bayla Arcena. This quiz delves into the nature of communication, its origins, and the various elements that facilitate the sharing of ideas and information among individuals.