Podcast
Questions and Answers
Which of the following is NOT a type of written communication used for internal communication?
Which of the following is NOT a type of written communication used for internal communication?
- Bulletins
- Memos
- Proposals (correct)
- Reports
Written communication provides instant feedback.
Written communication provides instant feedback.
False (B)
Nonverbal communication includes gestures, body language, and __________.
Nonverbal communication includes gestures, body language, and __________.
facial expressions
What is one advantage of written communication?
What is one advantage of written communication?
Match the following types of written communication with their main use:
Match the following types of written communication with their main use:
Which of these options describes a disadvantage of written communication?
Which of these options describes a disadvantage of written communication?
Nonverbal communication can contradict verbal communication.
Nonverbal communication can contradict verbal communication.
Name a type of written communication used for external messages.
Name a type of written communication used for external messages.
Which of the following is NOT one of the three elements of nonverbal communication?
Which of the following is NOT one of the three elements of nonverbal communication?
Formal communication can include the use of slang and casual language.
Formal communication can include the use of slang and casual language.
What helps in finding out staff grievances in an organization?
What helps in finding out staff grievances in an organization?
In formal communication, authority _______ are needed to be followed.
In formal communication, authority _______ are needed to be followed.
Match the types of communication with their characteristics:
Match the types of communication with their characteristics:
Which of the following best describes informal communication?
Which of the following best describes informal communication?
Body language includes aspects such as facial expressions and gestures.
Body language includes aspects such as facial expressions and gestures.
Name one type of communication that occurs in a professional setting.
Name one type of communication that occurs in a professional setting.
What does the acronym KISS stand for in verbal communication?
What does the acronym KISS stand for in verbal communication?
Verbal communication only includes written communication.
Verbal communication only includes written communication.
Name one advantage of oral communication.
Name one advantage of oral communication.
In communication, the ______ encodes a message.
In communication, the ______ encodes a message.
Which of the following is NOT a type of verbal communication?
Which of the following is NOT a type of verbal communication?
Written communication requires the use of symbols.
Written communication requires the use of symbols.
Match the type of communication to its definition:
Match the type of communication to its definition:
What is one disadvantage of oral communication?
What is one disadvantage of oral communication?
Study Notes
Nature of Communication
- Originates from Latin roots: "con" (with), "munus" (business), "communis" (common).
- Involves sharing ideas and information using symbols like words and images.
Definition of Communication
- Act of transmitting information through verbal or written messages.
- Involves a sender (encoder), a medium/channel, a receiver (decoder), and feedback to complete the process.
Types of Communication
- Verbal Communication: Involves spoken or written words; aims for understanding.
- Oral Communication: Includes conversations, speeches, telephone calls, influenced by pitch, volume, and clarity.
- Advantages: Quick feedback and non-verbal cues enhance understanding.
- Disadvantages: Limited time for reflection during delivery.
- Written Communication: Uses signs/symbols conveyed through emails, letters, reports, etc.
- Advantages: Can be edited, provides a record, and allows for clearer understanding.
- Disadvantages: Lacks instant feedback and requires more time for composition.
- Oral Communication: Includes conversations, speeches, telephone calls, influenced by pitch, volume, and clarity.
Nonverbal Communication
- Involves sending and interpreting messages without words through body language, gestures, tone, and facial expressions.
- Essential for interpreting emotions and intentions accurately; can contradict verbal messages.
Elements of Nonverbal Communication
- Appearance: Influenced by clothing, grooming, and environment.
- Body Language: Comprised of facial expressions and gestures.
- Sounds: Tone, volume, and speech rate contribute to message interpretation.
Types of Communication Based on Purpose and Style
- Formal Communication: Structured, follows rules and hierarchy, typically in professional settings.
- Avoids slang and relies on correctness.
- Informal Communication: Casual, social interactions allowing for slang and colloquialisms.
- Strengthens relationships and provides insight into staff feelings.
Elements of Speech Communication
- Participants: Encoding and decoding roles.
- Contexts: Various factors including physical and social influences.
- Messages: Information being conveyed.
- Channels/Transmitter: Means of delivering the message.
- Noises: External, internal, and semantic distractions affecting clarity.
- Feedback: Responses from the receiver to the sender.
Levels of Communication
- Intrapersonal: Internal communication with oneself.
- Interpersonal: One-on-one interactions.
- Group: Communicating within a small team.
- Public: Addressing larger audiences, like speeches.
- Mass: Communication to a vast audience through media channels.
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Description
Explore the foundational principles of effective communication as outlined by Mr. Arjay Bayla Arcena. This quiz delves into the nature of communication, its origins, and the various elements that facilitate the sharing of ideas and information among individuals.
