Questions and Answers
During what hours should fire code complaints be received by the ADO?
Who should the ADO contact first upon receiving a fire code complaint?
What should be done if a Fire Code violation is found?
What is required to be done with all complaints received by Dispatch ADO?
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What action may the Battalion Chief take upon finding a fire code violation?
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What should the Company Commander do once the fire code complaint is resolved?
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Study Notes
Purpose of Guidelines
- Establish guidelines for handling complaints about fire code violations after regular business hours.
- Ensure efficient response to fire code issues in all property types.
Parameters for Complaint Handling
- Complaints received during specific hours:
- Weekdays: 1700 to 0700 (Monday through Friday)
- Weekends: 1700 Friday to 0700 Monday
- All County holidays
Complaint Response Procedures
- ADO must contact the relevant Battalion/Division Chief based on the complaint's location.
- Battalion/Division Chief may:
- Address the complaint directly.
- Assign the task to the first due career company.
- If the Battalion/Division Chief is unavailable, contact the Company Commander of the first due career company.
- Once resolved, the Company Commander should report the outcome to the Battalion/Division Chief.
Reporting and Documentation
- Complaints must be recorded on a “Confidential” Complaint form by Dispatch ADO and sent to the Fire Marshal’s Office if necessary.
- If a violation is identified, a Fire Inspection Report must be completed and signed by the owner or occupant.
- Depending on the situation, the Battalion Chief has the authority to issue a civil citation.
- All related forms should be mailed to the Fire Marshal's Office the following day, or the FMO should be contacted to provide updates.
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Description
This quiz focuses on the procedures and guidelines established for Emergency Operations personnel in Baltimore County to address fire code violations occurring after normal business hours. It covers the purpose and general procedures for handling complaints regarding fire code issues across various occupancies.
