B2B Marketing: Nature & Characteristics - Week 2 Concepts
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Questions and Answers

What distinguishes business market customers from individual consumers?

  • Business customers have a closer and enduring relationship with sellers. (correct)
  • Business customers do not follow any predetermined rules in buying.
  • Business customers make buying decisions without consulting anyone else.
  • Business customers make smaller purchases than individual consumers.

What is a characteristic of the demand for business products according to the text?

  • It is unrelated to final consumer demand.
  • It is derived from final consumer demand. (correct)
  • It is smaller in volume compared to consumer demand.
  • It is driven by government institutions only.

In business markets, what type of buying behavior is emphasized according to the text?

  • Emotional buying
  • Intuitive buying
  • Random buying decisions
  • Impersonal and rational buying (correct)

What is a key characteristic of buyer-seller relationships in business markets?

<p>Close and enduring (partnership) (C)</p> Signup and view all the answers

What type of buying decisions are common in business markets?

<p>Decisions influenced by multiple buying influences (buying centre) (C)</p> Signup and view all the answers

What term describes the relationship evolution from suppliers to partners in business markets?

<p>Bidirectional reciprocal partnership (C)</p> Signup and view all the answers

What is the key difference in the perceived risk between consumer and business markets?

<p>Perceived risk is lower in consumer markets than in business markets. (A)</p> Signup and view all the answers

What is the key difference in the decision-making process between consumer and business markets?

<p>Decision-making is individual in consumer markets and collective in business markets. (A)</p> Signup and view all the answers

What is the key difference in the negotiation process between consumer and business markets?

<p>Negotiation is quick in consumer markets and lengthy &amp; detailed in business markets. (D)</p> Signup and view all the answers

Which of the following is a key difference in the market strategies employed by Dell for desktop computers in the consumer and business markets?

<p>Dell uses standardized products in the consumer market and customized products in the business market. (C)</p> Signup and view all the answers

What is the key difference in the relationship marketing approaches used in consumer and business markets?

<p>Relationship marketing is used more in business markets than in consumer markets. (A)</p> Signup and view all the answers

What is the key difference in the post-sales service between consumer and business markets?

<p>Post-sales service is more frequent and extensive in business markets than in consumer markets. (B)</p> Signup and view all the answers

What is the primary difference between consumer and business markets according to the passage?

<p>The purposes of purchase and motivation are different (A)</p> Signup and view all the answers

Which of the following is NOT a characteristic of business marketing customers mentioned in the passage?

<p>Emotional and impulsive purchasing behavior (C)</p> Signup and view all the answers

According to the passage, which of the following is a key to successful business marketing?

<p>Emphasizing a profit focus and partnering for increased value (D)</p> Signup and view all the answers

What is the primary purpose of business marketing according to the passage?

<p>To understand, create, and deliver value to business customers (A)</p> Signup and view all the answers

How does the marketing approach differ between consumer and business markets, according to the passage?

<p>The marketing approach focuses on personal relationships and customization in business markets (B)</p> Signup and view all the answers

Which of the following is an example of a product that is purchased in both the consumer and business markets, according to the passage?

<p>Furniture (B)</p> Signup and view all the answers

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