Podcast
Questions and Answers
What is defined as a period when the flight crew should not be disturbed except for safety or security matters?
What is defined as a period when the flight crew should not be disturbed except for safety or security matters?
- Non-Operational Phase
- Sterile Flight Deck (correct)
- Emergency Protocol
- Critical Flight Phase
When does the sterile flight deck phase commence during departure?
When does the sterile flight deck phase commence during departure?
- When the aircraft engines start (correct)
- After take-off is completed
- Upon reaching cruising altitude
- At the beginning of the taxi
Which of these activities are crew members restricted from performing during critical phases of flight?
Which of these activities are crew members restricted from performing during critical phases of flight?
- Communicating with cabin crew
- Engaging in non-essential tasks (correct)
- Conducting safety checks
- Monitoring instruments
What are critical phases of flight according to the regulation?
What are critical phases of flight according to the regulation?
During what phase should cabin crew communication to flight crew be limited to safety or security matters?
During what phase should cabin crew communication to flight crew be limited to safety or security matters?
What sound is heard in the cabin when the flight crew calls the cabin crew?
What sound is heard in the cabin when the flight crew calls the cabin crew?
Which command does the PIC give for the cabin crew to prepare for landing?
Which command does the PIC give for the cabin crew to prepare for landing?
What action does the PIC take to indicate turbulence?
What action does the PIC take to indicate turbulence?
What must the SCCM inform the PIC before passenger boarding?
What must the SCCM inform the PIC before passenger boarding?
How many chimes are heard in the cabin when the cabin crew call each other?
How many chimes are heard in the cabin when the cabin crew call each other?
What does the PIC do after take-off when it is safe for CCM to stand?
What does the PIC do after take-off when it is safe for CCM to stand?
In which event does the PIC switch on the FSB signs apart from turbulence?
In which event does the PIC switch on the FSB signs apart from turbulence?
What should the SCCM report during abnormal situations?
What should the SCCM report during abnormal situations?
During which phase is it acceptable for cabin crew to report a 'Cabin Secure' status?
During which phase is it acceptable for cabin crew to report a 'Cabin Secure' status?
What is a situation that cabin crew must report immediately during take-off, landing, or cruise level?
What is a situation that cabin crew must report immediately during take-off, landing, or cruise level?
Which of the following is NOT a situation that requires immediate reporting to the flight crew?
Which of the following is NOT a situation that requires immediate reporting to the flight crew?
What should a cabin crew member do to report an abnormal situation during the Sterile Flight Deck phase?
What should a cabin crew member do to report an abnormal situation during the Sterile Flight Deck phase?
What is one condition that leads to cabin crew being forbidden from communicating during the Sterile Flight Deck phase?
What is one condition that leads to cabin crew being forbidden from communicating during the Sterile Flight Deck phase?
Which of the following reports must be made only during specific phases such as take-off or landing?
Which of the following reports must be made only during specific phases such as take-off or landing?
What should be expected from cabin crew during the Sterile Flight Deck phase?
What should be expected from cabin crew during the Sterile Flight Deck phase?
Which of the following situations indicates an emergency that cabin crew must report to the flight deck?
Which of the following situations indicates an emergency that cabin crew must report to the flight deck?
What is the maximum number of service animals allowed on a Corendon Airlines flight without special advice?
What is the maximum number of service animals allowed on a Corendon Airlines flight without special advice?
Which type of service animal is NOT required to wear a muzzle during the flight?
Which type of service animal is NOT required to wear a muzzle during the flight?
What is required from passengers with emotional support dogs before flying?
What is required from passengers with emotional support dogs before flying?
Where are passengers with service animals preferably seated?
Where are passengers with service animals preferably seated?
What must all service dogs do during the flight?
What must all service dogs do during the flight?
What documentation is required for a passenger using a trained service animal on a long flight (8 or more hours)?
What documentation is required for a passenger using a trained service animal on a long flight (8 or more hours)?
Which type of animal is explicitly NOT accepted as a service animal?
Which type of animal is explicitly NOT accepted as a service animal?
What must a passenger do during take-off, landing, and turbulence with their service animal?
What must a passenger do during take-off, landing, and turbulence with their service animal?
What is the main restriction for special category passengers (SCP) regarding seating near emergency exits?
What is the main restriction for special category passengers (SCP) regarding seating near emergency exits?
In the case of a passenger without a companion, what must the cabin crew do?
In the case of a passenger without a companion, what must the cabin crew do?
What could impede the emergency evacuation of the aircraft?
What could impede the emergency evacuation of the aircraft?
What is the definition of 'direct access' to an emergency exit?
What is the definition of 'direct access' to an emergency exit?
When considering seats for SCPs with a disability, what must be avoided?
When considering seats for SCPs with a disability, what must be avoided?
What is the protocol if the seat design would prevent head contact for a passenger using a restraint aid?
What is the protocol if the seat design would prevent head contact for a passenger using a restraint aid?
What should the number of SCPs on board correspond to?
What should the number of SCPs on board correspond to?
What might result from using a seat design that does not allow head contact while using a restraint aid?
What might result from using a seat design that does not allow head contact while using a restraint aid?
When should the cabin crew board the aircraft?
When should the cabin crew board the aircraft?
What is the responsibility of the SCCM regarding cabin crew briefings during a lay-over?
What is the responsibility of the SCCM regarding cabin crew briefings during a lay-over?
Which area is NOT included in the security search responsibility of the cabin crew members?
Which area is NOT included in the security search responsibility of the cabin crew members?
How much of the life vests under passenger seats should be removed for searching?
How much of the life vests under passenger seats should be removed for searching?
What action should be taken regarding cabin cleaners during security procedures?
What action should be taken regarding cabin cleaners during security procedures?
What should cabin crew do immediately after the cabin emergency and safety equipment check?
What should cabin crew do immediately after the cabin emergency and safety equipment check?
Which of the following represents a responsibility of each CCM during the security search?
Which of the following represents a responsibility of each CCM during the security search?
What should the SCCM and CCM1 do to ensure security?
What should the SCCM and CCM1 do to ensure security?
Flashcards
Flight Crew to Cabin Crew Call
Flight Crew to Cabin Crew Call
A single high-low chime heard in the cabin indicates a call from the flight crew to the cabin crew.
Cabin Crew to Flight Deck Call
Cabin Crew to Flight Deck Call
A single tone chime heard in the flight deck indicates a call from the cabin crew to the flight deck.
Inter-Cabin Crew Call
Inter-Cabin Crew Call
Two high-low chimes heard in the cabin indicate a call between cabin crew members from different stations.
Take-Off Position Announcement
Take-Off Position Announcement
The Pilot In Command (PIC) announces "Cabin Crew Take-Off Position" to alert the cabin crew to prepare for takeoff.
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Post-Takeoff FSB Sign Recycling
Post-Takeoff FSB Sign Recycling
The PIC recycles the "Fasten Seat Belt" (FSB) signs after takeoff when it is safe for the Cabin Crew Members (CCM) to stand.
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Turbulence FSB Sign Activation
Turbulence FSB Sign Activation
The PIC switches on the FSB signs during turbulence to ensure passenger safety.
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Landing Position Announcement
Landing Position Announcement
The PIC announces "Cabin Crew Landing Position" at 10,000 feet to inform the cabin crew about the upcoming landing.
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SCCM Responsibilities
SCCM Responsibilities
The SCCM is responsible for coordinating communication between the cabin and flight deck and informing the PIC about various situations.
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What are sterile flight deck phases?
What are sterile flight deck phases?
These are specific periods of time during which the flight crew should not be disturbed, except for safety or security matters.
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What are critical phases of flight?
What are critical phases of flight?
These are parts of a flight where the crew need to focus on critical tasks and safety issues. These include take-off, landing, climbing, descending, and some crucial events in flight.
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What is the role of Commission Regulation (EU) 2015/140 / CAT.GEN.MPA.210?
What is the role of Commission Regulation (EU) 2015/140 / CAT.GEN.MPA.210?
This regulation defines sterile cockpit procedures and applies to all commercial flights.
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When does the departure sterile flight deck phase commence?
When does the departure sterile flight deck phase commence?
From the moment engines start until the aircraft reaches 10,000 feet above the departure aerodrome.
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When does the arrival sterile flight deck phase commence?
When does the arrival sterile flight deck phase commence?
When the aircraft reaches 10,000 feet elevation above the arrival aerodrome and continues until the engines are shut down after landing.
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Sterile Flight Deck
Sterile Flight Deck
The period during takeoff, landing, and cruise when cabin communication is restricted, except for emergencies or abnormal events.
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Cabin Crew to Flight Deck Communication
Cabin Crew to Flight Deck Communication
A call from a cabin crew member to the flight deck is required for any abnormal or emergency situation during takeoff, landing, or cruise.
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Interphone Notification
Interphone Notification
During sterile flight deck phases, cabin crew members are required to alert other cabin crew members of a report to the flight deck by pressing "222" and "5" on the interphone.
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Abnormal Situation
Abnormal Situation
A situation that deviates from normal flight operations but doesn't necessarily pose an immediate threat.
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Emergency Situation
Emergency Situation
An event that requires immediate action to prevent harm.
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Situations Requiring Reporting
Situations Requiring Reporting
A comprehensive category of abnormal situations and events that require immediate reporting to the flight deck.
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Pilot In Command
Pilot In Command
The pilot in command (PIC) is the person responsible for the safety of the aircraft and passengers.
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Cabin Crew Responsibilities
Cabin Crew Responsibilities
Cabin Crew are responsible for passenger safety, comfort, and communication with the flight deck during emergencies and abnormal situations.
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What are Special Category Passengers (SCPs)?
What are Special Category Passengers (SCPs)?
Special Category Passengers (SCPs) are passengers who require additional assistance, such as those with disabilities, unaccompanied minors, or those needing medical attention. They are not allowed to sit in seats directly accessing emergency exits.
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Why can't SCPs sit near emergency exits?
Why can't SCPs sit near emergency exits?
SCPs cannot occupy seats offering direct access to emergency exits. Their presence could hinder crew duties, block emergency equipment, or impede evacuation.
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What's the rule for SCPs and assistance?
What's the rule for SCPs and assistance?
The number of SCPs must not exceed the number of passengers able to assist them in an emergency. If an SCP travels alone, the cabin crew must find a passenger to help them.
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Who makes a good helper for an SCP?
Who makes a good helper for an SCP?
A passenger who travels alone and is willing to assist an SCP should be selected. They must be free of any obligations that would prevent them from aiding the SCP.
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Rule for restraint aids in seats.
Rule for restraint aids in seats.
A disability and/or restraint aid that needs to be secured around the back of a seat cannot be used if someone is seated behind it, unless the seat configuration allows it.
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When are restraint aids safe?
When are restraint aids safe?
If the seat design prevents head contact of the person seated behind when a disability aid is used, then there is no safety concern.
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Who needs to be notified about SCPs?
Who needs to be notified about SCPs?
The commander must be notified in advance when SCPs are on board. Information regarding accompanying persons and briefing contents for SCPs is detailed in CCOM.
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What does 'direct access' mean in regards to emergency exits?
What does 'direct access' mean in regards to emergency exits?
Direct access to emergency exits means any passenger can reach an exit from their seat without going through an aisle or obstacle.
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Are Muzzles Required for Service Dogs in the Cabin?
Are Muzzles Required for Service Dogs in the Cabin?
Service animals, such as guide dogs and medical dogs, are allowed in the cabin without a muzzle, but the owner must bring one for when the dog gets restless.
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What Kind of Service Dogs Must Wear a Muzzle?
What Kind of Service Dogs Must Wear a Muzzle?
Emotional support dogs and search and rescue dogs must wear a muzzle during the flight. The muzzle will be checked during check-in.
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Cost of Traveling with Service Animals
Cost of Traveling with Service Animals
Service animals are free of charge, and their transportation doesn't count towards the number of pets allowed on the flight. (PETC)
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Where are Passengers with Service Animals Usually Seated?
Where are Passengers with Service Animals Usually Seated?
Passengers with service animals are usually seated by the window, except for emergency exit rows. Their seating needs to be arranged with enough distance from other pets.
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Required Documentation for Service Animals
Required Documentation for Service Animals
A psychiatrist's report is required for emotional support animals, and a medical report is needed for medical support dogs. These documents should be given to the cabin crew.
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Guidelines for Handling Service Animals During Flight
Guidelines for Handling Service Animals During Flight
Passengers with service animals must securely hold the harness/leash during take-off, landing, and turbulence. Service animals are not allowed on seats, in emergency exit rows, or to be given amenities like pillows, blankets, food, and water.
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Requirements for Long Flights with Service Animals
Requirements for Long Flights with Service Animals
Corendon Airlines requires documentation that the animal can relieve itself on the flight or that it can do so in a way that doesn't create a health or sanitation issue. This documentation is only required for trips lasting 8 hours or longer.
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Maximum Number of Service Animals Allowed on a Flight
Maximum Number of Service Animals Allowed on a Flight
Although service animals are allowed in the cabin, a maximum of two service animals are permitted on a Corendon Airlines flight. However, they are not counted towards the number of pets allowed on the flight.
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What is the role of the SCCM in the cabin crew briefing?
What is the role of the SCCM in the cabin crew briefing?
The Senior Cabin Crew Member (SCCM) oversees the briefing for the crew. This briefing covers essential information for that specific flight, ensuring everyone is well-prepared.
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What's the primary purpose of the cabin crew briefing?
What's the primary purpose of the cabin crew briefing?
The pre-flight cabin crew briefing is conducted to ensure that all crew members are aware of the flight plan, passengers, and any special needs or safety procedures.
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What is the cabin crew's role in the security search?
What is the cabin crew's role in the security search?
Cabin crew are assigned specific stations or areas to perform the security search. They are responsible for ensuring the safety of the aircraft and passengers by searching for any potential threats or prohibited items.
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When does the security search happen?
When does the security search happen?
The security search is a crucial procedure that takes place after the cabin emergency and safety equipment check. It involves a thorough search of the entire cabin, including overhead bins, waste bins, and galley areas.
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What is the cabin crew's responsibility regarding their flight bags?
What is the cabin crew's responsibility regarding their flight bags?
The cabin crew search their flight bags for any prohibited foreign items. This is an essential step in maintaining cabin safety.
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What's the SCCM and CCM1's role during the security search?
What's the SCCM and CCM1's role during the security search?
The SCCM and CCM1 (Cabin Crew Member 1) remain at their stations to prevent unauthorized access to the aircraft during the security search.
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Why is a security search performed before every departure?
Why is a security search performed before every departure?
The security search is an essential part of a pre-flight routine. The search ensures that no unauthorized items are present on board, prioritizing the safety and security of the aircraft and all those inside it.
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Why can't cabin cleaners be left unsupervised?
Why can't cabin cleaners be left unsupervised?
Cabin Cleaners should not be left alone on the aircraft. This is to ensure that no unauthorized access or security breaches occur.
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Table of Contents
- Chapter 2 Standard Operating Procedures (SOPs) with page numbers
- Communication between Flight Deck and Cabin (page 4)
- Critical Phases of Flight and Sterile Flight Deck (page 5)
- Reporting Emergencies, Anormalities During Sterile Flight Deck (page 6)
- Admission to Flight Deck (page 7)
- Incapacitated Cabin Crew Member (page 11)
- Reduction of Cabin Crew During Ground Operations (page 10)
- Cabin Baggage (page 11)
- Maximum Number of Passengers (page 13)
- Carriage of Special Categories of Passengers (SCPs) (page 14).
- Passenger with Reduced Mobility -PRM (page 14)
- Passengers Needing Supplementary Oxygen (page 14)
- Unaccompanied Minors (UNMR) (page 19).
- Pregnant Passengers (page 19)
- Infants (page 19)
- Children (Minors) (page 20)
- Adults (page 20)
- Passengers with Injuries/Illness (page 21)
- Passengers with Injuries on Board (page 24)
- Death on Board (page 25)
- Exit Row Seating Regulations (page 26)
- Pre-flight Procedures (page 27)
- Boarding (page 37)
- Greeting Passengers (page 38)
- Before Boarding Procedure (page 39)
- Boarding Completed Procedure (page 42)
- Designated Exits (page 43).
- Cabin Crew Stations (page 44)
- Standard Door Operations (page 45)
- Conditions for an Inoperative Door (page 48)
- Passenger Safety Briefings (page 49)
- Dangerous Goods (page 75)
- ETOPS Operation Information (page 82)
- Cabin Operations During and Post Pandemics (page 83)
- Security Procedures (page 29)
- Cabin Emergency Exit Light Check (page 32)
- Passenger Address System and Interphone System (page 32)
- Catering (page 33).
- Personal Hygiene (page 34)
- Cabin Cleaning (page 35)
- Lavatory Checks (page 36)
- Refuelling/Defueling (page 70)
- Turbulence (page 68)
- Silent Review (page 63)
- Observation of Cabin During Flight (page 63)
- Fire Prevention (page 64)
- Lavatories (page 64)
- Unruly Passengers (page 65)
- Potentially Threatening Passengers (page 21)
- Service/Guide Animals (page 23)
- Passengers with Injuries/Illness (page 24).
- Death on Board (page 25)
- Exit Row Seating Regulations (page 26)
- Pre-flight Procedures (page 27).
- Before Boarding Procedure (page 39)
- Boarding Procedure(page 41)
- Boarding Completed Procedure (page 42)
- Designated Exits (page 43)
- Cabin Crew Stations (page 44)
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