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What are the Standard Brief items that are SOPs?
What are the Standard Brief items that are SOPs?
Flight Attendant Manual, Compliance, Cabin Safety and Security, Security Procedures, Crew Communication/CRM, Emergency Procedures, International Operations, Tarmac Delay Program
In the Preflight Checklist 'B,' one of the items listed for Zone B (AFT) emergency equipment is PA/Interphone and ______ properly disarmed.
In the Preflight Checklist 'B,' one of the items listed for Zone B (AFT) emergency equipment is PA/Interphone and ______ properly disarmed.
Slide packs – doors
What are the pre-flight jumpseat locations for Flight Attendants on the A321 aircraft?
What are the pre-flight jumpseat locations for Flight Attendants on the A321 aircraft?
In the Staging Procedure for passenger boarding, the CSA conducts face-to-face confirmation with FA 'A' that all other FAs are on the aircraft.
In the Staging Procedure for passenger boarding, the CSA conducts face-to-face confirmation with FA 'A' that all other FAs are on the aircraft.
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What is the purpose of the Flight Communication Cards in the On-Time Machine initiative?
What is the purpose of the Flight Communication Cards in the On-Time Machine initiative?
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Customer boarding begins ____ minutes after face-to-face confirmation with the CSA is completed.
Customer boarding begins ____ minutes after face-to-face confirmation with the CSA is completed.
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In the 'All-Call' Departure phase, passengers are asked to keep their cell phones switched on in airplane mode.
In the 'All-Call' Departure phase, passengers are asked to keep their cell phones switched on in airplane mode.
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Who is required to be on the 'All-Call' during an A320/A321NEO Airbus Safety Demo?
Who is required to be on the 'All-Call' during an A320/A321NEO Airbus Safety Demo?
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Match the Airbus model with its associated cabin areas:
Match the Airbus model with its associated cabin areas:
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What is the procedure for passenger boarding in terms of boarding order?
What is the procedure for passenger boarding in terms of boarding order?
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What are the seating options offered to customers on the aircraft?
What are the seating options offered to customers on the aircraft?
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Flight Attendants must be on board during fueling procedures.
Flight Attendants must be on board during fueling procedures.
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Customers are limited to two (2) carry-on items: 1. Personal item, and 2. ________
Customers are limited to two (2) carry-on items: 1. Personal item, and 2. ________
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Match the following announcements with their descriptions:
Match the following announcements with their descriptions:
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What must Flight Attendants do immediately after the landing gear has been lowered during final descent?
What must Flight Attendants do immediately after the landing gear has been lowered during final descent?
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During deplaning, Flight Attendant 'B' makes announcements for ___________.
During deplaning, Flight Attendant 'B' makes announcements for ___________.
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What is the procedure when Flight Attendant 'B' deplanes from the AFT?
What is the procedure when Flight Attendant 'B' deplanes from the AFT?
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During the Extended Tarmac Delay Program (TDP), the Flight Attendant needs to obtain all available information and make announcements to customers every 15 minutes.
During the Extended Tarmac Delay Program (TDP), the Flight Attendant needs to obtain all available information and make announcements to customers every 15 minutes.
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When does the Tarmac Delay clock start according to the Extended Tarmac Delay Program?
When does the Tarmac Delay clock start according to the Extended Tarmac Delay Program?
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What is the role of Flight Attendants during passenger boarding?
What is the role of Flight Attendants during passenger boarding?
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CSA begins boarding customers 30 minutes after face-to-face confirmation is completed.
CSA begins boarding customers 30 minutes after face-to-face confirmation is completed.
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What is the purpose of Flight Attendants monitoring carry-on items during passenger boarding?
What is the purpose of Flight Attendants monitoring carry-on items during passenger boarding?
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The A320 aircraft has an overwing exit in the ______________ area.
The A320 aircraft has an overwing exit in the ______________ area.
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Match the Airbus model with its associated cabin areas:
Match the Airbus model with its associated cabin areas:
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What is the role of Flight Attendant 'A' during passenger boarding?
What is the role of Flight Attendant 'A' during passenger boarding?
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Flight Attendants must be on board during fueling procedures.
Flight Attendants must be on board during fueling procedures.
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What is the importance of monitoring Child Restraint Systems (CRS) during passenger boarding?
What is the importance of monitoring Child Restraint Systems (CRS) during passenger boarding?
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Who provides the cabin count during the pre-departure announcements?
Who provides the cabin count during the pre-departure announcements?
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The safety demo is conducted before takeoff.
The safety demo is conducted before takeoff.
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What is the position of Flight Attendant 'A' during the A320 safety demonstration?
What is the position of Flight Attendant 'A' during the A320 safety demonstration?
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The All-Call Departure announcement is made after the doors are ______________.
The All-Call Departure announcement is made after the doors are ______________.
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Which Flight Attendant conducts the safety demonstration on the A321NEO?
Which Flight Attendant conducts the safety demonstration on the A321NEO?
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The taxi announcements are made by Flight Attendant 'A'.
The taxi announcements are made by Flight Attendant 'A'.
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What is the exception for gate departure?
What is the exception for gate departure?
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The A321NEO Compliance Areas include FWD, Mid-Cabin, and ______________.
The A321NEO Compliance Areas include FWD, Mid-Cabin, and ______________.
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Match the Airbus model with its associated cabin areas:
Match the Airbus model with its associated cabin areas:
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Flight Attendant 'B' makes announcements for deplaning during the taxi announcements.
Flight Attendant 'B' makes announcements for deplaning during the taxi announcements.
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What is the first step in the Check-in Procedures?
What is the first step in the Check-in Procedures?
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The Flight Attendant 'A' will brief with CSA prior to boarding regarding load factor.
The Flight Attendant 'A' will brief with CSA prior to boarding regarding load factor.
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Where should the crew luggage be stowed on the A320?
Where should the crew luggage be stowed on the A320?
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The Preflight Checklist 'B' includes checking the __________________ in the AFT galley.
The Preflight Checklist 'B' includes checking the __________________ in the AFT galley.
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What is included in the Preflight Checklist 'E' on the A321?
What is included in the Preflight Checklist 'E' on the A321?
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The Preflight Checklist 'E' includes checking the escape lines on the A320.
The Preflight Checklist 'E' includes checking the escape lines on the A320.
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What is the purpose of the CSA briefing prior to boarding?
What is the purpose of the CSA briefing prior to boarding?
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Match the following aircraft with their associated cabin areas:
Match the following aircraft with their associated cabin areas:
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The Flight Attendant 'A' will brief with CSA prior to boarding regarding __________________ and coordinate when boarding will begin.
The Flight Attendant 'A' will brief with CSA prior to boarding regarding __________________ and coordinate when boarding will begin.
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The Preflight Checklist 'C' includes checking the FWD seatbelt extensions on the A321.
The Preflight Checklist 'C' includes checking the FWD seatbelt extensions on the A321.
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Study Notes
Check-in Procedures
- Check-in with Captain (if available) within 55 minutes
- Update FAM with any new revisions, temporary revisions, or bulletins
- Check company/department communications via designated programs/postings
- Read "Must Read" memos and comply
- Attend and participate in Crew Briefing
CSA Briefing
- Flight Attendant "A" will brief with CSA prior to boarding
- Discuss load factor, coordinate when boarding will begin, and discuss any specials (e.g. infants, customers with disabilities, LEOs)
Preflight Duties
- Assist with A/C tidying
- Conduct security search (as necessary)
- Stow crew luggage according to designated locations
Crew Luggage Stowage
- Designated locations for crew luggage stowage vary by aircraft type (A320, A321, A321NEO)
- Stowage locations are:
- A320: OHB FWD of row 5, OHB AFT of row 25
- A321: OHB FWD of row 5, OHB AFT of row 36
- A321NEO: OHB FWD of row 5, OHB AFT of row 36
Preflight Checklist
- "A" and "B" checklists include:
- Assigned jumpseat and equipment
- Unassigned jumpseat(s)
- Zone B (AFT) emergency equipment
- AFT equipment checks
- Galley equipment and sealed carts
- Lavatories
- Food/beverage AFT galley and drink cart prep
- "C" checklist includes:
- Escape Lines
- FWD Seatbelt extensions
- AFT equipment checks
- "E" checklist includes:
- Cabin cleanliness and organization
- Seatbacks and tray tables
- Safety Information Cards
- Seat cushions and life vests
- OHB open and empty
- Check for items that don't belong
Flight Attendant Jumpseat Locations
- A320: "A" and "C" primary jumpseats, "A" and "C" secondary jumpseats
- A321: "A" and "C" primary jumpseats, "A" and "C" secondary jumpseats, "E" primary jumpseat, "E" secondary jumpseat
- A321NEO: "A" and "C" primary jumpseats, "A" and "C" secondary jumpseats, "E" primary jumpseat, "E" secondary jumpseat
Passenger Boarding
- Staging procedure includes:
- CSA walks down loading bridge to verify last customer is off aircraft
- CSA conducts face-to-face confirmation with FA "A" that all other FAs are on the aircraft
- FA "A" verifies minimum crew are present and ready for staging of customers
- Upon confirmation, CSA begins staging customers in loading bridge
- Prior to scheduled boarding time, FA "A" makes PA to verify all other FAs are ready for customers to board
- FA "A" advises staged customers they may board the aircraft
Standard Boarding (Non-Staged Flights)
-
- CSA conducts face-to-face confirmation with FA "A" to verify all FAs are on the aircraft and ready to begin customer boarding
-
- FA "A" verifies minimum crew are present and ready for boarding
-
- FA "A" advises CSA all FAs are onboard and ready to begin boarding
-
- CSA begins boarding customers immediately
Passenger Boarding Procedures
- Greet and smile
- Monitor carry-on
- Assist with stowage of carry-on items
- Monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
Boarding Positions
- A320: "A", "C", "D", and "B" positions
- A321: "A", "C", "E", "D", and "B" positions
- A321NEO: "A", "C", "E", "D", and "B" positions
Boarding Order
-
- Special Needs
-
- Diamond Members
-
- Board First
-
- Gold and Platinum Members
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- Zone 1
-
- Military/Family/Extra Time Boarding
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- Silver Members
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- Zone 4
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- Final Boarding (only if needed)
Fueling Procedures
- Flight Attendants will assume the aircraft is being fueled at all times and applicable fueling procedures are followed
- During boarding or deplaning, all Flight Attendants will be on board stationed near their exit
- Any circumstance that requires fueling with doors closed (remote pad- after diversion) will also require all Flight Attendants on board
Carry-on Baggage
- Customers are limited to two (2) carry-on items: personal item and carry-on bag
- Exempted items: food, books, duty-free items, a foot rug, infant/child items, outerwear, mobility aids, and a small pillow
- Must fit in overhead/under seat
Gate/Cabin Checked Baggage
- Complete: final destination, flight number, SIGNATURE
- Flight Information: complete the flight information from the bottom up
- Bags will go to baggage claim of final destination listed
Special Handling Valet Baggage Tag
- Used at the gate when a customer is checking special handling items
- Customer may claim the item at the gate either in the connecting city or final destination
- Mark the Deliver to box to indicate delivery location
- Make sure there is an identification tag on the item
Wheelchair Stowage
- Two (2) folding/collapsible wheelchairs in the cabin
- First come, first served basis
- Will bump revenue passengers
- Subject to size restrictions
- Secured with wheelchair straps or placed in wheelchair pouch if it will not fit on the floor
Announcements
- Expedited Seating: announced after every 20 customers board the aircraft and continued until boarding is complete
- Exit Briefing: "You are seated in an exit row. Are you willing and able to assist in an emergency?"### Pre-Departure Announcements
- PASSENGER CABIN COUNT PROCEDURE:
- Flight Attendant "D" must provide a complete cabin count by age to the Loadmaster.
- The cabin count includes:
- Adults (13 years and older)
- Children (2-12 years old, also referred to as half-weight)
- Infants (all infants in a seat or on lap, under 2 years old)
- EXPEDITED SEATING ANNOUNCEMENT:
- AS we go through the cabin to conduct a passenger count, please take your seats.
- If you need assistance, Flight Attendants will be available at the completion of the count.
On-Time Machine Initiative
- Early Boarding for Headstart Flights: Setting the stage for a smooth, timely departure.
- Countdown to Departure: Clear and coordinated timelines to ensure seamless operations.
- Daily Performance Reports: Keeping everyone informed and accountable with our punctuality goals.
- Flight Communication Cards: Enhancing communication and coordination among crew members.
- Lanyard Cards: On-the-go reminders of our commitment to on-time performance.
Countdown to Departure
- 60 minutes: Check-in for trip on Crew Web (originating pairings)
- 50 minutes: Report to gate and conduct briefing with Customer Service Agent (CSA) to review specials and load factor.
- 40 minutes (45 minutes for headstart flights): Face-to-face confirmation with the CSA must be completed to ensure all required Flight Attendants are on the aircraft and ready for customer boarding.
- Customer boarding begins.
Departure and Taxi-Out
- ALL-CALL DEPARTURE:
- "A" will share passenger count information with "C" verbally.
- On an A320/A321NEO, Flight Attendant "D" is required to be on All-Call to receive passenger count from Flight Attendant "A" but not required to verbally confirm the AFT doors.
- "All-Call" Departure:
- The main cabin door has been closed.
- All customers should remain seated with seat belts fastened, and all carry-on items, including laptops, should remain stowed.
Safety Demonstration
- A320 Safety Demonstration Positions:
- "A" - "C" - "D" - "B"
- A321NEO Safety Demonstration Positions:
- "A" - "C" - "E" - "D" - "B"
Departure and Taxi-Out Procedures
- Pushback – second time:
- Occasionally there are situations where there is a return to the gate and/or the jetway may be returned briefly to the entry door.
- Stop. Do not respond without stopping to think.
In-Flight Announcements
- SEAT BELT SIGN ON:
- After the Seat Belt Sign is turned on and seat belts are checked.
- Whom: Flight Attendant "A," "B," "C," "D" or "E"
- SERVICE ANNOUNCEMENT:
- After takeoff, before beginning service.
- Whom: Flight Attendant "A"
- IN-FLIGHT SERVICE DISCONTINUED:
- The Fasten Seat Belt sign has been turned on.
- The Captain has asked that the Flight Attendants be seated as we are expecting some turbulence.
Arrival and Deplaning
- INITIAL DESCENT:
- Before landing/FSB sign on.
- Whom: Flight Attendant "B"
- FINAL DESCENT:
- Before landing.
- Whom: Flight Attendant "B"
- DEPLANING:
- During deplaning.
- Whom: Flight Attendant "B"
- ALL-CALL ARRIVAL:
- After landing.
- Whom: Flight Attendant "A"
- REMEMBER CABIN CLEAR:
- After deplaning, help tidy the plane, bring carts to FWD galley for emptying, and return trash carts to AFT galley for stowage.
Irregular Operations
- CANCELLED FLIGHTS
- DELAYED FLIGHTS
- DIVERTED FLIGHTS
- STATION BYPASS
- EXTENDED TARMAC DELAY:
- If deplaning from the AFT, Flight Attendant "B" remains in the AFT galley for deplaning.
- Verifies airstairs/ramp are pulled up to A/C before allowing customers to deplane.
- Notifies customers via PA of AFT deplaning.
Code Share
- F9/Y4 CODESHARE:
- "Sold by Volaris/Y4" = Two (2) carry-on items.
Check-in Procedures
- Check in with Captain (if available) and update FAM with any new revisions, temporary revisions, or bulletins.
- Check company/department communications via designated programs/postings.
- Read “Must Read” memos and comply.
- Attend and participate in Crew Briefing.
Preflight Duties
- Flight Attendant “A” briefs with CSA prior to boarding regarding load factor, coordination of boarding, and special requests.
- Conduct Standard Briefing, covering topics such as:
- Flight Attendant Manual
- Compliance
- Cabin Safety and Security
- Security Procedures
- Crew Communication/CRM
- Emergency Procedures
- International Operations
- Tarmac Delay Program
- Assist with A/C tidying, security search, and stowage of crew luggage.
- Stow crew luggage according to designated areas and aircraft type.
Crew Luggage Stowage
- Crew luggage stowage locations vary by aircraft type (A320, A321, A321NEO) and Flight Attendant position (“A”, “B”, “C”, “D”, “E”).
- Ensure luggage is stowed in designated areas, such as OHB FWD or AFT of specific rows, depending on the aircraft type.
Preflight Checklist
- Assigned jumpseat and equipment:
- Shoulder Harness
- Lap Belt
- Seat Pan
- Headrest
- Flashlight
- Life Vest
- MRT
- Unassigned jumpseat(s) and equipment
- Zone B (AFT) emergency equipment
- Galley equipment, sealed carts, and lavatories
- PA/Interphone and slide packs – doors properly disarmed
- Food/beverage AFT galley, including liquor, drink cart prep, and ice the beer
- Announcements
- Escape Lines and FWD Seatbelt extensions (A320 and A321)
- 2R/2L Doors, slide pressure bottle, and demo equipment (A321)
Preflight Checklist “E”
- Cabin preparation:
- Seatbacks free of trash
- Tray tables stowed and locked
- Seatbacks in upright position
- Safety Information Cards in every seatback pocket
- Seat cushions and life vests
- OHB open and empty
- Check for items that don’t belong
All-Call Departure
- Visual verification of doors armed via the FAP
- Confirmation of cabin count, including PAX, infants, and ACMs
Safety Demonstration
- What: Airbus (A320, A321, A321NEO) Safety Demo
- When: Before takeoff, after “cross-check completed”
- Whom: Flight Attendant “B”
- Safety Demonstration positions vary by aircraft type (A320, A321, A321NEO)
Compliance Areas
- A320 Compliance Areas:
- FWD Cabin
- AFT Cabin
- A321 Compliance Areas:
- FWD Cabin
- Mid-Cabin
- AFT Cabin
- A321NEO Compliance Areas:
- FWD Cabin
- Mid-Cabin
- AFT Cabin
Passenger Boarding Procedures
- Greet and smile
- Monitor carry-on items
- Assist with stowage of carry-on items and monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
- Boarding positions vary by aircraft type (A320, A321, A321NEO)
Exception for Gate Departure
- Occasionally, there may be a return to the gate and/or the jetway may be returned briefly to the entry door.
- CSA begins boarding customers immediately.
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Description
Learn the essential steps to follow when reporting for duty as a crew member, including checking with the Captain, updating FAM, and attending crew briefings. Understand the importance of complying with company communications and must-read memos.
