Podcast
Questions and Answers
The process of guiding the activities of the assessor's office appropriately is termed ________.
The process of guiding the activities of the assessor's office appropriately is termed ________.
- Planning
- Organizing
- Directing (correct)
- Controlling
Assessors as managers direct activities by leading, motivating, and ________.
Assessors as managers direct activities by leading, motivating, and ________.
- Communicating (correct)
- Delegating
- Planning
- Evaluating
Organizationally, leadership directly impacts the effectiveness of:
Organizationally, leadership directly impacts the effectiveness of:
- Service to the public
- Costs associated with assessment activities
- Employee self-motivation
- All of the above (correct)
Today's outstanding leaders have:
Today's outstanding leaders have:
The process of entrusting one's authority to a competent subordinate is termed ________.
The process of entrusting one's authority to a competent subordinate is termed ________.
Employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken. This would be a _______ degree of delegation.
Employees are given the responsibility to inquire, investigate, report, and advise their supervisor as to the action to be taken. This would be a _______ degree of delegation.
Typically, the biggest barrier to delegation is the _______.
Typically, the biggest barrier to delegation is the _______.
Which of the following is an effect of poor delegation?
Which of the following is an effect of poor delegation?
Delegation is the sharing of responsibility and authority, but not the abdication of _______.
Delegation is the sharing of responsibility and authority, but not the abdication of _______.
An individual's state of mind that causes them to behave in a way that ensures the accomplishment of a goal is termed _______.
An individual's state of mind that causes them to behave in a way that ensures the accomplishment of a goal is termed _______.
The primary components of motivation are ability, _______, and _______.
The primary components of motivation are ability, _______, and _______.
Studies showing the significant factors that affect productivity were social and psychological factors, not changes in physical working conditions. These were known as the _______ Studies.
Studies showing the significant factors that affect productivity were social and psychological factors, not changes in physical working conditions. These were known as the _______ Studies.
Maslow's hierarchy of needs theory places _______ at the top.
Maslow's hierarchy of needs theory places _______ at the top.
Herzberg felt there were two sets of motivational factors, one being a set of _______ factors which he labeled "dissatisfiers."
Herzberg felt there were two sets of motivational factors, one being a set of _______ factors which he labeled "dissatisfiers."
Herzberg's second set of factors were considered _______ factors, which he labeled "satisfiers."
Herzberg's second set of factors were considered _______ factors, which he labeled "satisfiers."
_______ communication flows from the direct report to the supervisor and may include suggestion boxes or grievance procedures.
_______ communication flows from the direct report to the supervisor and may include suggestion boxes or grievance procedures.
The ______ is an unofficial and informal communication system found in every organization.
The ______ is an unofficial and informal communication system found in every organization.
______ communication flows among employees at the same level
______ communication flows among employees at the same level
A way of listening and responding to another person that improves mutual understanding, and trust is called ______ listening.
A way of listening and responding to another person that improves mutual understanding, and trust is called ______ listening.
Employees feel they have gained recognition when the supervisor __________.
Employees feel they have gained recognition when the supervisor __________.
Flashcards
Directing
Directing
The process of guiding assessor's office activities appropriately.
Delegation
Delegation
Entrusting authority to a competent subordinate.
Moderate delegation
Moderate delegation
Employees given responsibilities to investigate, report, and advise supervisors on actions to take.
Motivation
Motivation
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Hawthorne Studies
Hawthorne Studies
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Self-actualization
Self-actualization
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Maintenance factors
Maintenance factors
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Motivating factors
Motivating factors
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Upward communication
Upward communication
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Grapevine
Grapevine
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Horizontal communication
Horizontal communication
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Empathic listening
Empathic listening
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Recognition
Recognition
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