Assertive Communication in Professional Relationships

Play an AI-generated podcast conversation about this lesson

What is a key element of being assertive in professional situations?

Having personal confidence and careful planning (correct)
Having a loud and forceful tone
Being aggressive and confrontational
Using manipulative language to get what you want

What is the primary goal of assertive communication in professional relationships?

To win an argument
To avoid conflict at all costs
To show dominance over others
To build professional relationships and team working from a position of mutual respect (correct)

What is a characteristic of a passive approach to communication?

The sender has respect for themselves.
The sender communicates weakness and insecurity. (correct)
The sender is confident in their request.
The sender has anger towards the receiver.

What is an outcome of using a passive approach to communication?

The receiver does not respect the sender. (D) Signup and view all the answers

What does Raja's approach to Noor demonstrate?

Conveying respect for herself and using a common value as a basis for her approach (C) Signup and view all the answers

What is the first step in face-to-face communication?

Get positive attention (B) Signup and view all the answers

What is a characteristic of an aggressive approach to communication?

The sender has respect for themselves but not the receiver. (D) Signup and view all the answers

What can accompany aggression in communication?

Anger (D) Signup and view all the answers

What is important to avoid in effective listening?

Noise and distraction (C) Signup and view all the answers

What is the tone of voice likely to be in a passive approach to communication?

Pleading (A) Signup and view all the answers

What is a key element of effective communication?

Being clear about exactly what you want to happen (B) Signup and view all the answers

How many styles of approach to communication are mentioned?

4 (A) Signup and view all the answers

What is the purpose of verifying understanding in assertive communication?

To ensure the receiver has understood the request (B) Signup and view all the answers

What is the title of the study that investigated the types of messages that were difficult for managers, nurses, and doctors to address with each other?

Silence Kills (A) Signup and view all the answers

What percentage of people who witnessed difficult communication situations felt able to address them, according to the 'Silence Kills' study?

Less than 10% (D) Signup and view all the answers

What is a potential consequence of avoiding difficult conversations in healthcare teams?

Consequences for the patient (A) Signup and view all the answers

Why are difficult conversations often avoided?

Fear of feeling awkward, hurting others, or retaliation (A) Signup and view all the answers

What is an important aspect of effective communication in healthcare teams?

Giving follow-up communication (B) Signup and view all the answers