Assertive Communication Flashcards

Questions and Answers

Which of these are the four basic styles of communication?

Aggressive (correct)

Assertive (correct)

Passive-aggressive (correct)

Passive (correct)

What is passive communication?

A pattern of avoiding expressing opinions or feelings.

How do individuals express themselves in aggressive communication?

They express their feelings and opinions in a way that violates the rights of others.

What characterizes passive-aggressive communication?

Individuals appear passive but act out anger indirectly. Signup and view all the answers

What does assertive communication entail?

Clearly stating opinions and feelings while advocating for rights without violating others' rights. Signup and view all the answers

Assertive skill 1- When you... ______

describe the other person's action or the event of concern in a purely factual way. Signup and view all the answers

Assertive skill 2- I feel/ I felt... ______

describe your own feelings in response to the above action or event. Signup and view all the answers

Assertive skill 3- Because... ______

describe your interpretation of the event and the reason why you feel the way you do. Signup and view all the answers

Assertive skill 4- And what I would like in the future is or what I would prefer is... ______

offer a future alternative that better meets your needs without infringing on others' rights. Signup and view all the answers

What is a good example of assertive communication?

"When you didn't respond to my suggestion in the meeting, I felt hurt and angry because it seemed that you did not value what I had to say, and what I would like in the future is to be given space to express suggestions and ideas." Signup and view all the answers

What does the aggressive communicator say or believe?

"I'll get my way no matter what." Signup and view all the answers

What does the passive-aggressive communicator typically say or believe?

"I'm weak and resentful, so I sabotage, frustrate, and disrupt." Signup and view all the answers

What does a passive communicator feel?

"People never consider my feelings." Signup and view all the answers

What does the assertive communicator believe about their happiness?

"I'm 100% responsible for my own happiness." Signup and view all the answers

Study Notes

Communication Styles

Four primary styles of communication: passive, aggressive, passive-aggressive, assertive.

Passive Communication

Characterized by avoidance of expressing thoughts, opinions, or feelings.
Individuals may neglect their own needs in favor of others, leading to unexpressed emotions.

Aggressive Communication

Involves expressing feelings and needs in a manner that infringes on others' rights.
Often results in conflict and damaged relationships due to the disregard for others' feelings.

Passive-Aggressive Communication

Individuals appear non-confrontational outwardly but harbor resentment.
Actions of anger are displayed subtly, often leading to confusion and frustration in communication.

Assertive Communication

Clearly articulates opinions and feelings while advocating for oneself.
Respectful of others' rights; promotes healthy and constructive interactions.

Assertive Skills

Descriptive Statement: Begin with a factual account of the other person's action without exaggeration.
Expressing Feelings: Use "I feel" statements to communicate personal emotional responses, such as sadness or frustration.
Interpretation: Explain personal interpretation of events and feelings related to the behavior.
Future Preferences: Suggest alternatives that might better meet one's needs while considering the rights of others.
Example of Communication: Demonstrates how to frame assertive communication in a practical context.

Aggressive Communicator Mindset

Believe they must achieve their desires unconditionally, often at others' expense.

Passive-Aggressive Communicator Mindset

Identify as weak while expressing resentment through indirect actions, leading to sabotage.

Passive Communicator Mindset

Feel overlooked and unvalued, often leading to feelings of disconnect from others.

Assertive Communicator Mindset

Take full responsibility for personal happiness and promote their own needs alongside mutual respect for others.

Description

This quiz focuses on the four basic styles of communication: passive, aggressive, passive-aggressive, and assertive. Each term is defined to help you understand how different communication styles impact interactions. Test your knowledge on these essential concepts in effective communication.