Assertive Communication and AIDA Model

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Questions and Answers

Which behavior reflects expressing your needs and feelings while respecting others?

  • Aggressive
  • Defensive
  • Assertive (correct)
  • Sub-assertive

What is an example of aggressive behavior?

  • Let's find a solution together.
  • You don't understand anything! You never listen! (correct)
  • It doesn't matter, you're right.
  • I understand you, but I don't feel comfortable with that.

Which statement best describes sub-assertive behavior?

  • It includes standing up for yourself without being hurtful.
  • It means ignoring your own needs and letting others take control. (correct)
  • It involves open communication and negotiation.
  • It is characterized by clear and respectful communication.

What is the primary characteristic of assertive communication?

<p>Finding solutions through mutual respect (C)</p> Signup and view all the answers

In which behavior do individuals typically express their feelings in a harmful way?

<p>Aggressive (D)</p> Signup and view all the answers

What is the primary purpose of the AIDA model in communications?

<p>To map out the customer’s decision-making process (D)</p> Signup and view all the answers

Which step of the AIDA model involves making the customer want the product?

<p>Desire (A)</p> Signup and view all the answers

In the AIDA model, which step comes immediately after capturing attention?

<p>Interest (B)</p> Signup and view all the answers

What action is encouraged in the final step of the AIDA model?

<p>To take a specific action, like purchasing (C)</p> Signup and view all the answers

Which of the following best describes the 'Interest' phase of AIDA?

<p>Explaining what benefits the product offers (D)</p> Signup and view all the answers

What is the primary purpose of propaganda?

<p>To influence public opinion and motivate action (A)</p> Signup and view all the answers

What is a key characteristic of disinformation?

<p>It misleads people, leading to poor decision-making (B)</p> Signup and view all the answers

Which of the following is NOT a technique commonly used in propaganda?

<p>Presenting complex issues with details (A)</p> Signup and view all the answers

What technique is commonly associated with disinformation aimed at attracting attention?

<p>Clickbait (D)</p> Signup and view all the answers

What is framing primarily concerned with?

<p>Selecting a specific perspective to understand complexities (A)</p> Signup and view all the answers

What is a positive aspect of outdoor advertising?

<p>High reach (B)</p> Signup and view all the answers

Which type of media is noted for having direct contact with customers?

<p>Door-to-door newspapers (C)</p> Signup and view all the answers

What is a common negative aspect of temporary media?

<p>High production cost (A)</p> Signup and view all the answers

What is a disadvantage of radio as a medium?

<p>Not suitable for detailed information (A)</p> Signup and view all the answers

What advantage do magazines provide as a media group?

<p>Public style writing (D)</p> Signup and view all the answers

What is a digital footprint?

<p>The trail of data left behind during online activity (A)</p> Signup and view all the answers

Which of the following is NOT a factor that affects online interactions?

<p>Cultural norms (A)</p> Signup and view all the answers

How are social dialects primarily defined?

<p>By the social group to which a person belongs (D)</p> Signup and view all the answers

What defines a digital shadow?

<p>Implicit data collected without a user's knowledge (A)</p> Signup and view all the answers

Which type of language includes acronyms and abbreviations?

<p>Online Language (C)</p> Signup and view all the answers

Which type of media is classified as audiovisual?

<p>Television (B)</p> Signup and view all the answers

Which persuasion technique involves altering images to mislead viewers?

<p>Deepfakes (A)</p> Signup and view all the answers

What is a crucial factor to consider when choosing a medium for a persuasive message?

<p>Target audience (C)</p> Signup and view all the answers

Which of the following is NOT considered a type of media?

<p>Personal conversation (A)</p> Signup and view all the answers

What distinguishes visual media from other types of media?

<p>It emphasizes visual representations. (B)</p> Signup and view all the answers

What is a major advantage of using a PDF document?

<p>Fully documented and layout preserved (A)</p> Signup and view all the answers

Which is a listed disadvantage of using Word documents?

<p>Format can be altered on different computers (C)</p> Signup and view all the answers

Why is the quality of contact important in communication?

<p>It affects the message's reach and popularity (D)</p> Signup and view all the answers

Which of the following is a positive aspect of the BIOSCOOP communication method?

<p>High impact and popular with young people (A)</p> Signup and view all the answers

What is a recommended practice when communicating in school?

<p>Starting with an engaging topic introduction (D)</p> Signup and view all the answers

Which of the following is NOT a form of communication?

<p>Sensory (A)</p> Signup and view all the answers

What does the 'Noise' in the interpersonal communication model represent?

<p>Distractions that interfere with the message (A)</p> Signup and view all the answers

Which of the following is considered a form of mass media?

<p>Television (A)</p> Signup and view all the answers

How does the internet affect the boundaries of personal and public communication?

<p>It can cause private messages to reach a broad audience. (C)</p> Signup and view all the answers

What role does mass media play in relation to government?

<p>It serves as a watchdog by highlighting injustices. (A)</p> Signup and view all the answers

What is the primary aim of public communication?

<p>To inform or influence specific citizens about particular issues. (A)</p> Signup and view all the answers

Which communication type primarily addresses interactions within an organization?

<p>Organizational Communication (C)</p> Signup and view all the answers

Which of the following is an example of group communication?

<p>A park community meeting. (A)</p> Signup and view all the answers

Which medium is NOT classified under written press?

<p>Television (A)</p> Signup and view all the answers

What was a significant advancement that allowed for the widespread dissemination of information?

<p>The development of the printing press (C)</p> Signup and view all the answers

What is the main characteristic of intrapersonal communication?

<p>It involves internal dialogue within a single person. (C)</p> Signup and view all the answers

Which type of communication is characterized by interaction between a sender and a limited number of receivers?

<p>Interpersonal communication (C)</p> Signup and view all the answers

What is one of the primary uses of mass communication?

<p>Disseminating information to large audiences (B)</p> Signup and view all the answers

Which of the following is an example of interpersonal communication?

<p>A telephone conversation between two friends (A)</p> Signup and view all the answers

Which statement accurately describes mass communication?

<p>It is primarily a one-way exchange of information. (D)</p> Signup and view all the answers

Flashcards

Social Dialect

Language variations specific to social groups, including unique words and phrases.

Digital Footprint

The data trail left behind online, including actions, information, and personal data.

Digital Shadow

Implicit data collected about a person online without their direct consent or knowledge.

Negative Online Interaction Factor

Stereotypes, language barriers, and emotional barriers can negatively affect online interactions.

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Digital Identity

How someone is represented online based on data, social media, and activities.

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AIDA Model

A marketing model that describes the four steps needed to guide a customer's decision-making process for a purchase.

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Attention (AIDA)

Attracting the potential customer's focus in a sales conversation.

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Interest (AIDA)

Generating intrigue in the product's benefits to the potential customer.

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Desire (AIDA)

Inspiring a customer to want the product by showing its benefits to their life.

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Action (AIDA)

Encouraging the customer to take the necessary step towards buying the product or service.

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Assertive Behavior

Expressing needs and feelings while respecting others.

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Aggressive Behavior

Expressing feelings hurting or disrespecting others.

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Sub-assertive Behavior

Not expressing needs or opinions; letting others take control.

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Example of Assertive Behavior

"I understand you, but I don't feel comfortable with that. Can we find a solution?"

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Example of Aggressive Behavior

"You don't understand anything! You never listen!"

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Framing

A method of simplifying complex issues by selecting a specific perspective, which is crucial for understanding a situation.

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Propaganda

Information designed to sway public opinion, shape perceptions, and motivate specific actions, often using half-truths or lies.

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Disinformation

False or misleading information that harms by leading to poor decisions, confusion, and societal problems.

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Clickbait

Misleading titles used to attract clicks without providing meaningful content, often used to spread misinformation.

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Motivations for Disinformation

Spreading misinformation can be driven by financial gain (advertising revenue) or pushing specific opinions.

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Visual Media

Media that uses images to communicate, such as newspapers, magazines, and brochures.

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Audio Media

Media that uses sound to communicate, such as radio, telephone, and microphones.

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Audiovisual Media

Media that uses both sound and images to communicate, such as television, video, and film.

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Phishing

A technique used to deceive people into revealing personal information by pretending to be a trustworthy source.

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Deepfakes

Altered images or videos that create false information by making someone appear to do or say something they didn't.

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Verbal Communication

Using spoken words to convey information, ideas, and feelings. This can happen in conversations, presentations, or phone calls.

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Non-Verbal Communication

Using body language, facial expressions, and gestures to communicate without speaking.

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Written Communication

Using written words to communicate information, ideas, and feelings, often in emails, messages, or reports.

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Visual Communication

Using images, graphs, and charts to convey information, ideas, and feelings.

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Mass Media

A collection of devices, like TV, radio, newspapers, and social media, that spread information to a large audience.

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BIOSCOOP Communication Impact

The effectiveness of a message delivered through BIOSCOOP, a platform for communication, depends on the quality of the contact established.

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BIOSCOOP Advantages

BIOSCOOP is popular among young people and has a strong influence on its audience.

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BIOSCOOP Disadvantages

The reach of BIOSCOOP, a communication platform, is limited, meaning it doesn't reach everyone.

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BIOSCOOP Etiquette

When using BIOSCOOP, adhere to school rules and online etiquette; avoid offensive language or content.

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PDF Document Advantages

PDF documents preserve the original format and layout even when viewed on different computers.

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Door-to-door newspapers

Local newspapers delivered directly to homes, offering direct customer contact but limited reach and potential delivery issues.

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Outdoor advertising

Large-scale visuals like posters, billboards, and transit ads, aiming for high reach through forced exposure.

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Temporary media

Ads with a short duration, like flyers or banners, reaching a large audience but with limited coverage and high production costs.

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Radio advertising

Audio-based ads on radio stations, providing broad coverage continuously but limited detail and temporary exposure.

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What are the advantages of newspapers?

Newspapers offer regional or national coverage, providing detailed information and a sense of authority. They can be a reliable source for news and current events.

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Public Communication

Communication that targets a specific audience, such as citizens, aiming to share information or influence attitudes and behaviors on certain issues.

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Organizational Communication

Communication focused on internal and external communication within an organization, including internal communication channels like emails and meetings.

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Group Communication

Communication within small, structured groups, aiming to share information and brainstorm with all members.

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Mass Communication Channels

Media used to reach a large audience, such as newspapers, TV, or the internet.

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What is the primary goal of public communication?

To inform a specific audience, such as citizens, and potentially influence their attitudes or behaviors.

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Intrapersonal Communication

Communication that happens within oneself, like thinking or writing in a diary.

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Interpersonal Communication

Communication between a small group of people who can interact directly, like a conversation or feedback between friends.

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Mass Communication

Communication that reaches a large audience through media like TV, social media, or advertisements.

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Types of Communication

Communication can be classified based on the number of people involved, like intrapersonal, interpersonal, or mass communication.

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Which type reaches many?

Mass communication is designed to reach a large audience, like advertisements or news broadcasts.

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