Fire/Medical Alarms

Questions and Answers

Which type of fire alarm should personnel NOT respond to?

Heat sensor alarms

Alarms in trouble mode (correct)

General alarms

Water flow alarms

What information is required when receiving a fire alarm from an alarm company?

Possible causes of alarm activation

Name of technician on site

Type of fire alarm (correct)

Informed date of alarm installation

What should be done if the alarm company is receiving other types of alarm signals?

Advise them to deactivate the alarm

Inquire if Law Enforcement has been notified (correct)

Notify the unit to respond immediately

Wait for further instructions from the supervisor

Who is responsible for future updates to this procedure?

Alarm Office Manager Signup and view all the answers

When taking calls from alarm companies, which detail is NOT required to be documented?

Previous alarm history Signup and view all the answers

What should be done if no key holders have been notified when receiving an alarm?

Advise the alarm company to notify key holders immediately Signup and view all the answers

What is the primary authority for the established procedures in this policy?

Fire Rescue Administrator Signup and view all the answers

Which of the following is NOT a type of fire alarm mentioned in the communication?

Burglar alarm Signup and view all the answers

What should be documented if the alarm company receives a reset prior to dispatch?

Enter the call as a THC. Signup and view all the answers

What must occur in the City of West Palm Beach when an alarm comes from an alarm company?

At least one unit must continue to respond. Signup and view all the answers

What should be done if the alarm company receives a proper code and requests cancellation?

Inform the alarm company to cancel only if advised by the F.O.O. Signup and view all the answers

When you receive a medical alarm, which piece of information is necessary to obtain?

Name of the alarm company and operator. Signup and view all the answers

In the case of a medical alarm, what should be done if the alarm company cannot determine the exact problem?

Enter the call into CAD as an Unknown Medical. Signup and view all the answers

If a technician is requested for an alarm system, what should the alarm company be advised?

The system 'REQUIRES SERVICE.' Signup and view all the answers

Which information should be inquired about when receiving a medical alarm regarding entry access?

If the door is unlocked or if entry information is available. Signup and view all the answers

In West Palm Beach, how should a call from a private resident regarding an alarm be recorded?

Record it as an Investigation. Signup and view all the answers

What information must be documented in the CAD for a GPS/Mobile Medical Pendant Activation?

Location of activation and patient's physical description Signup and view all the answers

In what situation will the call taker recommend a welfare check?

When the call taker deems it necessary after evaluation Signup and view all the answers

Which information should be provided to the alarm company if they request your identification?

Your first or last name only Signup and view all the answers

What is the procedure for handling information regarding a patient's residence?

Send it to the responding unit's pager and document it in CAD Signup and view all the answers

How should the call taker respond to a request for a welfare check?

Evaluate the request and ask for supervisor input if in doubt Signup and view all the answers

What should be included when receiving a GPS/Mobile Medical Pendant Activation from an alarm company?

Alarm company’s reference number Signup and view all the answers

What is the primary reason for referring callers to law enforcement concerning welfare checks?

Because welfare checks are not routinely responded to Signup and view all the answers

What can be considered a false alarm in the context of GPS/Mobile Medical Pendants?

An activation without a physical patient present Signup and view all the answers

Study Notes

Alarm Response Procedures

Always request alarm companies to call back if they receive additional information during an alarm response.
If an alarm reset occurs before dispatch, document the call as a THC (Telephone Hold Call).
For resets, proper codes, false alarms, or cancellation requests after dispatch, document on case card and send an EMERGENCY message to the relevant TAC channel.
In West Palm Beach, at least one unit must continue responding if an alarm originates from an alarm company.
If an alarm is reported by a private resident, enter the call in CAD as an Investigation. Field units may cancel on false alarm notifications.

Medical Alarm Protocol

For medical alarms from alarm companies, gather detailed information including:
- Full address and any specific identifiers (building or apartment numbers, etc.).
- Name of the alarm company, operator's details, and callback number.
- Whether contact has been made with the patient; categorize the call as Unknown Medical if assistance is heard but no specifics are known, or as Medical Alarm if no contact was made.
- Resident’s name, premise phone number, and any entry information.
Inquire about door access information, such as whether it is unlocked or if there are hidden keys or lockbox codes available.

Fire Alarm Protocol

For fire alarms from alarm companies, require:
- Full address with suite or apartment numbers, alarm company details, and callback number.
- Confirm the name of the business or resident, premise phone number, type of fire alarm (general, water flow, etc.), and specific alarm location.
- Check for additional alarm signals, such as burglar alarms; if additional alarms are present, advise the alarm company to notify law enforcement.
Document all information in the case card and instruct responding units to STAGE.
Evaluate welfare check requests and consult a supervisor if unsure about a response.

GPS/Mobile Medical Pendant Activations

For GPS/Mobile Medical Pendant activations, collect:
- Physical address or geographical coordinates of the activation.
- Patient's physical description and subscriber's contact information.
- Alarm company details, operator's ID, callback number, and reference number.
All activations are to be recorded in CAD for service.

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Description

This quiz covers essential alarm response procedures and medical alarm protocols. Learn how to document alarm calls, handle resets, and respond effectively to medical emergencies. Understanding these protocols is crucial for ensuring effective communication and response in emergency situations.