Business Communication

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Why are good communication skills important in business?

To reduce operational costs

To increase profits and revenue

To achieve cooperation and team efficiency (correct)

To improve employee morale

What is a major part of business, according to the text?

Marketing

Operations

Communication (correct)

Finance

Why are communication skills especially essential for managerial roles?

To enhance creativity and innovation

To establish effective leadership (correct)

To facilitate conflict resolution

To reduce turnover rate

What is a potential consequence of inadequate communication skills at the managerial level?

Being labeled as a 'poor leader' Signup and view all the answers

Besides achieving cooperation and team efficiency, what else can good communication skills help in?

Initiative-taking and problem-solving Signup and view all the answers

What are the major reasons why poor communication costs businesses millions of dollars every day?

Wasted time, misunderstandings, eroded customer loyalty, and lost business Signup and view all the answers

Which of the following is NOT considered a form of written communication mentioned in the passage?

Virtual meetings Signup and view all the answers

What is the main challenge for business communicators arising from increasing globalism and workplace diversity?

Understanding diverse attitudes and cultural differences Signup and view all the answers

In the context of business communication challenges, what does the term 'new media' refer to?

Interactive media platforms such as podcasts and social networking Signup and view all the answers

How does communication impact a business's ability to produce and sell goods and services according to the passage?

By facilitating coordination among various groups of people like employees, suppliers, customers, legal advisors, and government agencies Signup and view all the answers

Which dichotomy measures the way an individual makes decisions based on the impact to people and what is important to them and to others involved?

Thinking-Feeling Signup and view all the answers

Which demographic characteristic is specifically mentioned as sometimes irrelevant and sometimes important in analyzing members of groups?

Education level Signup and view all the answers

Which group of people share assumptions about what channels, formats, and styles to use for communication?

Discourse community Signup and view all the answers

What is revealed directly in the organization's documents such as employee manuals according to the text?

Attitudes and philosophies Signup and view all the answers

Which dichotomy measures how individuals orient themselves to the external world and whether they prefer to live in a planned, orderly way or a flexible, spontaneous way?

Judging-Perceiving Signup and view all the answers

Which audience has the power to stop your message instead of sending it on to the primary audience and other audiences?

Gatekeeper Signup and view all the answers

Who decides whether to accept your recommendations or act on the basis of your message?

Primary audience Signup and view all the answers

Which audience may be asked to comment on your message or to implement your ideas after they have been approved?

Secondary audience Signup and view all the answers

Which audience may encounter your message but will not have to interact with it?

Auxiliary audience Signup and view all the answers

Who assigns the message and acts as the gatekeeper?

Supervisor Signup and view all the answers