10 Questions
What are the components of the HURIER model according to Judi Brownell?
Hearing, understanding, remembering, interpreting, evaluating
What is the key to coming to mutual understanding through dialogue?
Skillful listening
What does communication best focus on?
Listening
What is one important reason for giving voice in communication?
To encourage recipients to reach their self-set goals
What is a key factor to consider when receiving feedback?
Finding common understanding and agreement with the sender
Why is it important for the receiver to control defensive reactions when receiving feedback?
To create a trusting and respectful culture
Which behavior, when used with sound moral reasoning, increases the likelihood of reaching a well-reasoned ethical conclusion?
Effective listening
What can foster I-Thou relationships?
Trust building
What is mentioned as the communication of praise, criticism, and advice in the text?
Giving and receiving feedback
Which behavior is crucial for fostering I-Thou relationships and increasing the likelihood of coming up with a well-reasoned ethical conclusion?
Emotional intelligence
Test your understanding of active listening, mindfulness, and the shift from mindless to mindful states in communication. Explore the key components of listening and how to master listening skills while avoiding distractions.
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