5 Questions
What does active listening refer to?
Pairing positive listening behaviors with positive cognitive listening practices
How can physical and environmental noises be managed during listening?
By moving locations or manipulating lighting, temperature, or furniture
What is typically thought of as a key sign of active listening?
Eye contact
When should important listening activities be avoided?
During times of distracting psychological or physiological noise
What must effective listeners work to maintain?
Focus as much as possible and refocus when attention shifts or fades
Study Notes
Active Listening
- Active listening refers to the process of fully concentrating on what is being said, understanding the message, and responding appropriately.
Managing Distractions
- Physical and environmental noises can be managed during listening by minimizing or eliminating distractions, such as turning off electronic devices or finding a quiet space.
Signs of Active Listening
- Maintaining eye contact is typically thought of as a key sign of active listening, as it shows engagement and attention to the speaker.
Avoiding Important Listening Activities
- Important listening activities should be avoided when the listener is tired, stressed, or distracted, as these states can impair effective listening.
Effective Listening
- Effective listeners must work to maintain their attention and focus throughout the listening process, avoiding internal and external distractions.
Test your understanding of active listening and its role in professional communication with this quiz. Assess your knowledge of positive listening behaviors and cognitive listening practices to improve your listening skills.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
