Questions and Answers
What is the primary goal of the training program?
What is an essential action to achieve the goal of the training program?
What hindered the achievement of the goal during the training sessions?
What helped trainees the most during the training sessions?
Signup and view all the answers
What creates a safe space for trainees to ask questions?
Signup and view all the answers
What is a benefit of encouraging questions in a training session?
Signup and view all the answers
Why are questions an excellent opportunity for updating the support manual or niche?
Signup and view all the answers
What is the purpose of giving tips throughout the day?
Signup and view all the answers
Why is it important to reinforce expectations?
Signup and view all the answers
What is the best way to reinforce expectations?
Signup and view all the answers
What is the purpose of writing down tips in different categories?
Signup and view all the answers
What is the significance of coaching as a manager?
Signup and view all the answers
What does the acronym 'fate' stand for in the context of being a trainer/coach?
Signup and view all the answers
What is the main purpose of providing feedback?
Signup and view all the answers
When should you provide feedback?
Signup and view all the answers
Why is it essential for the trainee to have confidence during the session?
Signup and view all the answers
What should you do if the trainee is not responding to your feedback?
Signup and view all the answers
What is the key to answering questions effectively as a trainer?
Signup and view all the answers
What is the ultimate goal of the trainer/coach?
Signup and view all the answers
Study Notes
Achieving DUA Level One
- Goal: Train new assessors to reach DUA level one with minimal feedback in 3-4 months and identify their capabilities
Key Actions to Achieve the Goal
- Identify suitable trainees by judging their capabilities
- Explain the reasoning behind processes and procedures (the "why")
- Provide access to good resources (Support Manual, Niche, QA) for clarity on how to achieve the goal
Training Session Success Factors
- Constantly updating resources (Support Manual, Niches, QA) for clarity
- Encouragement and positive reinforcement
- Filtering the group to a smaller, more focused number
Barriers to Achieving the Goal
- Inconsistent answers from trainers to the same question
- Micromanaging, which can hinder growth and development
- Overly harsh criticism, creating an unsafe environment for asking questions and crushing confidence
Coaching Expectations & Requirements
- Coaching is the most dollar productive activity a manager can do, making it easier to manage in the long run.
Goal Orientated
- Always keep the goal in mind when taking actions, and ask if it moves closer to achieving the goal.
- If the action doesn't contribute to the goal, it's not worth doing.
Feedback
- Feedback is essential for growth and should be provided regularly.
- A one-minute praise should be done to appreciate good work, and a one-minute redirect should be done to correct mistakes.
- Feedback should be provided soon, and it's essential to maintain the trainee's confidence during the session.
- Choose the right time to give feedback, as negative feedback can be counterproductive.
Answering Questions
- Encourage questions to identify areas of misunderstanding, create teaching opportunities, and update processes.
- Objectives when answering questions include clarifying doubts, providing additional information, and ensuring the trainee is on the right track.
- Questions are opportunities to update support manuals or niche to make them clearer.
Tips
- Provide tips throughout the day to help achieve the goal, focusing on process, speed, hidden catches, and getting unstuck.
Expectations
- Reinforce expectations throughout the day to avoid misunderstandings and ensure goals are met.
- Expectations to reinforce include goal achievement, task completion, and attitude.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
This quiz assesses the understanding of trainee assessors aiming to achieve DUA level one. It covers the goals, actions, and resources required to achieve this goal.
