Podcast
Questions and Answers
What is the primary goal of the training program?
What is the primary goal of the training program?
- To identify the capabilities of new assessors
- To provide minimal feedback to assessors in a short period of time
- To filter out underperforming assessors from the group
- To train new assessors to achieve DUA level one (correct)
What is an essential action to achieve the goal of the training program?
What is an essential action to achieve the goal of the training program?
- Filtering the group down to a smaller number
- Providing harsh criticism to trainees
- Micromanaging the trainees
- Constantly updating the support manual, Niches & QA (correct)
What hindered the achievement of the goal during the training sessions?
What hindered the achievement of the goal during the training sessions?
- Each trainer providing different answers to the same question (correct)
- Providing encouragement to trainees
- Having good resources such as SM, Niche & QA
- Judging people’s capabilities
What helped trainees the most during the training sessions?
What helped trainees the most during the training sessions?
What creates a safe space for trainees to ask questions?
What creates a safe space for trainees to ask questions?
What is a benefit of encouraging questions in a training session?
What is a benefit of encouraging questions in a training session?
Why are questions an excellent opportunity for updating the support manual or niche?
Why are questions an excellent opportunity for updating the support manual or niche?
What is the purpose of giving tips throughout the day?
What is the purpose of giving tips throughout the day?
Why is it important to reinforce expectations?
Why is it important to reinforce expectations?
What is the best way to reinforce expectations?
What is the best way to reinforce expectations?
What is the purpose of writing down tips in different categories?
What is the purpose of writing down tips in different categories?
What is the significance of coaching as a manager?
What is the significance of coaching as a manager?
What does the acronym 'fate' stand for in the context of being a trainer/coach?
What does the acronym 'fate' stand for in the context of being a trainer/coach?
What is the main purpose of providing feedback?
What is the main purpose of providing feedback?
When should you provide feedback?
When should you provide feedback?
Why is it essential for the trainee to have confidence during the session?
Why is it essential for the trainee to have confidence during the session?
What should you do if the trainee is not responding to your feedback?
What should you do if the trainee is not responding to your feedback?
What is the key to answering questions effectively as a trainer?
What is the key to answering questions effectively as a trainer?
What is the ultimate goal of the trainer/coach?
What is the ultimate goal of the trainer/coach?
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Study Notes
Achieving DUA Level One
- Goal: Train new assessors to reach DUA level one with minimal feedback in 3-4 months and identify their capabilities
Key Actions to Achieve the Goal
- Identify suitable trainees by judging their capabilities
- Explain the reasoning behind processes and procedures (the "why")
- Provide access to good resources (Support Manual, Niche, QA) for clarity on how to achieve the goal
Training Session Success Factors
- Constantly updating resources (Support Manual, Niches, QA) for clarity
- Encouragement and positive reinforcement
- Filtering the group to a smaller, more focused number
Barriers to Achieving the Goal
- Inconsistent answers from trainers to the same question
- Micromanaging, which can hinder growth and development
- Overly harsh criticism, creating an unsafe environment for asking questions and crushing confidence
Coaching Expectations & Requirements
- Coaching is the most dollar productive activity a manager can do, making it easier to manage in the long run.
Goal Orientated
- Always keep the goal in mind when taking actions, and ask if it moves closer to achieving the goal.
- If the action doesn't contribute to the goal, it's not worth doing.
Feedback
- Feedback is essential for growth and should be provided regularly.
- A one-minute praise should be done to appreciate good work, and a one-minute redirect should be done to correct mistakes.
- Feedback should be provided soon, and it's essential to maintain the trainee's confidence during the session.
- Choose the right time to give feedback, as negative feedback can be counterproductive.
Answering Questions
- Encourage questions to identify areas of misunderstanding, create teaching opportunities, and update processes.
- Objectives when answering questions include clarifying doubts, providing additional information, and ensuring the trainee is on the right track.
- Questions are opportunities to update support manuals or niche to make them clearer.
Tips
- Provide tips throughout the day to help achieve the goal, focusing on process, speed, hidden catches, and getting unstuck.
Expectations
- Reinforce expectations throughout the day to avoid misunderstandings and ensure goals are met.
- Expectations to reinforce include goal achievement, task completion, and attitude.
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