Podcast
Questions and Answers
Which combination of elements accurately represents the components within a Service Catalog?
Which combination of elements accurately represents the components within a Service Catalog?
- Catalog items, asset contracts, and task surveys focusing on post-fulfillment activities.
- Order Guides, catalog items, and interceptors focusing on request modifications.
- Record producers, order guides, and catalog items focusing on user initiation options. (correct)
- Order Guides, exchange rates, and calendars focusing on financial transactions.
During data import, how does the system respond when a match is found using the coalesce fields?
During data import, how does the system respond when a match is found using the coalesce fields?
- The existing record is updated with the information being imported. (correct)
- The system does not create a Transform Map.
- The system creates a new record, as the information is considered novel.
- The existing record remains unchanged to prevent data corruption.
In the context of ServiceNow reporting, what is the primary function of a metric?
In the context of ServiceNow reporting, what is the primary function of a metric?
- A comparison measurement used to report the effectiveness of flows and SLAs.
- A time measurement for reporting the effectiveness of workflows and SLAs.
- A tool to measure and evaluate the effectiveness of IT service management processes. (correct)
- A real-time report gauge displayed on homepages.
How is the order in which items are displayed in a Service Catalog Item controlled?
How is the order in which items are displayed in a Service Catalog Item controlled?
From which two platform locations can reports be generated?
From which two platform locations can reports be generated?
By which three criteria can Knowledge Base search results be sorted?
By which three criteria can Knowledge Base search results be sorted?
What sequence of navigation accurately represents how an Administrator would view the task list for the fulfillment stage of a user's order?
What sequence of navigation accurately represents how an Administrator would view the task list for the fulfillment stage of a user's order?
What term describes the application menus and modules that a user frequently accesses for quick navigation?
What term describes the application menus and modules that a user frequently accesses for quick navigation?
Besides displaying actions related to viewing and filtering lists, what other function does an item typically perform?
Besides displaying actions related to viewing and filtering lists, what other function does an item typically perform?
Which two ServiceNow products can be used to discover and populate the CMDB?
Which two ServiceNow products can be used to discover and populate the CMDB?
When using the Load Data and Transform Map process, what is the Mapping Assist primarily used for?
When using the Load Data and Transform Map process, what is the Mapping Assist primarily used for?
Which statement best describes the contents of the Configuration Management Database (CMDB)?
Which statement best describes the contents of the Configuration Management Database (CMDB)?
In what order should filter elements be specified in ServiceNow?
In what order should filter elements be specified in ServiceNow?
Which statement accurately describes business rules in ServiceNow?
Which statement accurately describes business rules in ServiceNow?
Which of the following are types of client scripts supported in ServiceNow? (Choose four.)
Which of the following are types of client scripts supported in ServiceNow? (Choose four.)
Which type of tables may be extended by other tables, but do not extend another table?
Which type of tables may be extended by other tables, but do not extend another table?
A user is trying to access restricted functionality. Which combination of actions, available from the User menu, would allow them to gain elevated privileges and act on behalf of another user?
A user is trying to access restricted functionality. Which combination of actions, available from the User menu, would allow them to gain elevated privileges and act on behalf of another user?
A developer needs to create interactive elements on a form. Which type of functionality encompasses buttons, form links, and context menu items?
A developer needs to create interactive elements on a form. Which type of functionality encompasses buttons, form links, and context menu items?
How do Service Catalog Items relate to the overall structure and function of the Service Catalog?
How do Service Catalog Items relate to the overall structure and function of the Service Catalog?
When multiple Table Access Control (ACL) rules apply to a request, in which order are they evaluated to determine access?
When multiple Table Access Control (ACL) rules apply to a request, in which order are they evaluated to determine access?
A developer needs to query the User table using scripting. What is the correct platform name to use in their script?
A developer needs to query the User table using scripting. What is the correct platform name to use in their script?
In the Service Catalog, what does a REQ number specifically represent in the context of an order?
In the Service Catalog, what does a REQ number specifically represent in the context of an order?
A user is trying to retrace their steps in the platform. Which of the following interface elements would not be recorded in the History section of the Application Navigator?
A user is trying to retrace their steps in the platform. Which of the following interface elements would not be recorded in the History section of the Application Navigator?
An administrator is planning to move customizations between instances using Update Sets. Which of the following practices is recommended by ServiceNow?
An administrator is planning to move customizations between instances using Update Sets. Which of the following practices is recommended by ServiceNow?
What is the primary function of a formatter in the ServiceNow platform?
What is the primary function of a formatter in the ServiceNow platform?
When using the App Navigator's search functionality, which types of results can be returned?
When using the App Navigator's search functionality, which types of results can be returned?
Which technique is used to access data from a series of related tables through reference fields?
Which technique is used to access data from a series of related tables through reference fields?
What does a schema map primarily illustrate within the ServiceNow platform?
What does a schema map primarily illustrate within the ServiceNow platform?
What is the primary purpose of an Update Set in ServiceNow?
What is the primary purpose of an Update Set in ServiceNow?
Which of the following configurations can be adjusted using the Basic Configuration UI16 module?
Which of the following configurations can be adjusted using the Basic Configuration UI16 module?
What is the primary function of user impersonation within ServiceNow?
What is the primary function of user impersonation within ServiceNow?
What type of information is stored within the System Dictionary?
What type of information is stored within the System Dictionary?
In ServiceNow, what is the key difference between using 'Insert' and 'Update' actions on a form?
In ServiceNow, what is the key difference between using 'Insert' and 'Update' actions on a form?
How does the Event Log differ from the Event Registry in ServiceNow?
How does the Event Log differ from the Event Registry in ServiceNow?
In ServiceNow, what is the primary purpose of a Dictionary Override?
In ServiceNow, what is the primary purpose of a Dictionary Override?
Which mechanism primarily governs access to Applications and Modules within ServiceNow?
Which mechanism primarily governs access to Applications and Modules within ServiceNow?
What role does a Record Producer serve in the Service Catalog?
What role does a Record Producer serve in the Service Catalog?
What is the commonality between the 'Create Incident,' 'Password Reset,' and 'Report Outage' services found in the Service Catalog?
What is the commonality between the 'Create Incident,' 'Password Reset,' and 'Report Outage' services found in the Service Catalog?
What is the primary function of an Import Set Table in ServiceNow?
What is the primary function of an Import Set Table in ServiceNow?
When importing data into ServiceNow, which statement accurately describes the behavior of Transform Maps and Coalesce fields?
When importing data into ServiceNow, which statement accurately describes the behavior of Transform Maps and Coalesce fields?
Flashcards
What is an SLA?
What is an SLA?
An agreement between a service provider and a customer that defines the level of service expected.
User Menu Actions (3)
User Menu Actions (3)
Log Out, Impersonate, and Elevate.
Buttons/Links Type
Buttons/Links Type
Functionality defined as UI Action.
Catalog Items Relation
Catalog Items Relation
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Table Access Control
Table Access Control
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User Table Name
User Table Name
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REQ Number Meaning
REQ Number Meaning
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How to initiate a flow?
How to initiate a flow?
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Service Catalog components
Service Catalog components
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Coalesce field match
Coalesce field match
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ServiceNow Metrics
ServiceNow Metrics
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Service Catalog Item Display Sequence
Service Catalog Item Display Sequence
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Report creation locations
Report creation locations
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Knowledge Base search sort
Knowledge Base search sort
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Order Fulfillment Path
Order Fulfillment Path
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ServiceNow Favorites
ServiceNow Favorites
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View Actions
View Actions
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CMDB Population
CMDB Population
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Mapping Assist
Mapping Assist
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CMDB Contents
CMDB Contents
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Filter Elements Order
Filter Elements Order
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Business Rule Code
Business Rule Code
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Client Scripts
Client Scripts
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Base Tables
Base Tables
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What is a Formatter?
What is a Formatter?
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App Navigator Search Results
App Navigator Search Results
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Dot-Walking
Dot-Walking
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Schema Map
Schema Map
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Update Set Purpose
Update Set Purpose
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Basic Configuration UI Customizations
Basic Configuration UI Customizations
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User Impersonation Function
User Impersonation Function
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System Dictionary Content
System Dictionary Content
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Insert vs. Update behavior
Insert vs. Update behavior
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Event Log vs. Event Registry
Event Log vs. Event Registry
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Dictionary Override
Dictionary Override
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Application/Module Access Control
Application/Module Access Control
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Record Producer
Record Producer
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Common Service Catalog Services
Common Service Catalog Services
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Import Set Table
Import Set Table
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Is autoSysFields value?
Is autoSysFields value?
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Study Notes
- These are study notes based on your provided Q&A
Service Catalog Components
- A Service Catalog may include Order Guides, Catalog Items, and Interceptors.
Coalescing Fields During Import
- If a match is found when using the coalesce fields, the existing record will be updated with the imported information.
Metrics in ServiceNow Reporting
- Metrics measure and evaluate the effectiveness of IT service management processes..
Service Catalog Item Display Sequence
- The display sequence is controlled using the sequence field in the Catalog Item form.
Report Creation
- Reports can be created from the List column heading and Statistics module.
Sorting Knowledge Base Search Results
- Knowledge Base Search results are sorted by: Most recent update, Popularity and Relevancy.
Fulfillment Stage Task List Path
- An Administrator can view the fulfillment stage task list for an order via: REQ (Number) > RITM (Number) > TASK (Number).
Application Menus and Modules
- Favorites give you quick and repeated access to application menus and various modules.
Service Catalog Order Submission
- A request is generated from the Service Catalog when a user places an order for an item or service
User Menu Actions
- From the User menu, a user can choose to: log out, impersonate, and order something from the service catalog.
Functionality Examples
- Buttons, form links, and context menu items are all examples of UI Actions
Service Catalog Items
- Service Catalog Items are the building blocks.
Table Access Control Rule Processing Order
- Table Access Control rules are processed in the order specified.
Platform Name for the User Table
- sys_user is the platform name for the User table.
REQ Number in Service Catalog
- A REQ number in the Service Catalog represents the order number
History Section of the Application Navigator
- UI Pages would NOT appear in the History section of the Application Navigator.
ServiceNow Recommendations About Update Sets
- Avoid using the Default Update set as an Update Set for moving customizations from instance to instance.
Initiating a Flow
- A trigger initiates a flow
Service Catalog Variable Characteristic for Administrators
- Service Catalog variables cannot affect the order price.
Column Context Menus
- Column Context Menus displays actions such as creating quick reports, configuring the list, and exporting data.
Products for CMDB Population
- Discovery and IntegrationHub ETL are used to discover and populate the CMDB.
Mapping Assist in Load Data and Transform Map Process
- The Mapping Assist is used for mapping fields using a Field Map.
Configuration Management Database (CMDB)
- The CMDB contains data about tangible and intangible business assets.
Filter Elements Order
- Filter elements should be specified in the order of Field, Operator, then Value.
Business Rules
- A business rule can be a piece of Javascript.
Client Script Types
- client scripts supported in ServiceNow are: onSubmit, onUpdate, onLoad and onChange.
Table Extension
- Base Tables can be extended by other tables, but do not extend another table
Order Guides
- Order Guides provide the ability to order multiple, related items as one request.
Real-Time Conversation Tool
- Connect Chat is used to have conversations with logged-in users in real-time.
ServiceNow CMDB Concepts
- Service Processes, Tables and Fields, A Database and The Dependency View are associated with the ServiceNow CMDB
Formatters
- A formatter is a form element used to display information that is not a field in the record.
App Navigator Search Field Returns
-The App Navigator search field returns: Names of Applications and Modules, Names of Modules, Names of Applications and Favorites.
Retrieving Information from Referenced Fields
- Dot-Walking technique to get information from a series of referenced fields from different tables
Schema Map
- A schema map displays the details of tables and their relationships in a visual manner, giving administrators easy access to different database schema parts
Update Sets
- An Update Set allows administrators to group a series of changes into a names set and then move this set as a unit to other systems.
Basic Configuration UI16 Customization
- Basic Configuration UI 16 module can customize: Banner Image, Record Number Format and Browser Tab Title.
User Impersonation
- User impersonation's function is testing and visibility.
System Dictionary Contents
- The System Dictionary contaisn the definition for each table and column
Insert and Update Operations on a Form
- Insert creates a new record and Update saves changes, both remain on the form.
Event Log vs. Event Registry
- Event Log contains generated Events, the Event Registry is a of table Event definitions.
Dictionary Override
- A Dictionary Override sets field properties in extended tables.
Controlling Application and Module Access
- Roles are used to control Application and Module access.
Record Producer
- A Record Producer allows users to create task-based records from the Service Catalog
Service Catalog Similarities
- Create Incident, Password Reset, and Report outage: direct the user to a record producer in the Service Catalog.
Import Set Table
- The Import Set Table is a staging area for imported records.
Importing Data Characteristic
- An existing Transform Map can be used multiple items on the same import set.
Creating a New Service Catalog Item
- Using the Items module allows an administrator to begin creating a new items in the Service Catalog
Editing Field Values in a List
- List Editor lets a user edit field values in a list without having to open the form
Service Catalog Item Variable Types
- These Variable Types can be added to a Service Catalog Item such as: True/False, Multiple Choice, and Ordered.
Workflows Between Instances
- Workflows are moved between instances using Update Sets
Baseline Service Catalog Homepage Links
- The links withing the Service Catalog homepage includes: Record Producers, Order Guides, and Catalog Items
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