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911 Open Line Response Guidelines

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Questions and Answers

What is the SOG identification number for the RESPONSE GUIDELINES document?

003 (correct)

RESPONSE GUIDELINES

January 1, 2022

911

According to the document, who approves this SOG guideline?

Northwest Central Dispatch

Hoffman Estates Police Department

Alan Wax (correct)

The Revision 5 Committee

What is the primary purpose of this guideline?

To provide a standardized response to all 911 open line incidents. (correct)

To ensure the Hoffman Estates Police Department is notified of all 911 open lines.

To establish a protocol for responding to all calls received by NWCD.

To prioritize emergency response based on the location and status of fire department apparatus.

What is the expected response of the district or closest engine to a 911 open line incident?

Non-emergency response at the request of the Hoffman Estates Police Department. Signup and view all the answers

When can the response procedure for a 911 open line be altered?

When information received from NWCD suggests a more appropriate response. Signup and view all the answers

What is a 911 open line incident, as defined in the guideline?

A call where the caller remains silent and the line remains open. Signup and view all the answers

What is the intended re-evaluation date for this guideline?

January 1, 2026 Signup and view all the answers

What is the purpose of the "REFERENCES" section in the document?

To provide supporting documents or materials for further clarification. Signup and view all the answers

Study Notes

Hoffman Estates Fire Department Standard Operating Guidelines

The guidelines are categorized under Response Guidelines with the identification number 003.
The guidelines are NIMS compliant and became effective on January 1, 2022.
The guidelines were approved by Fire Chief Alan Wax and consist of 1 page.

Purpose

The purpose of the guidelines is to provide standardized and predetermined responses to 911 Open Line incidents.
These incidents are classified by Northwest Central Dispatch (NWCD).

Policy

The Hoffman Estates Fire Department follows these guidelines, but they can be altered to achieve a more appropriate response based on information received from NWCD or to achieve a faster response based on location and/or status of fire department apparatus and personnel.

Procedure

The district or closest engine responds non-emergency to 911 Open Line incidents at the request of the Hoffman Estates Police Department.

Definitions

A 911 Open Line is a call received by NWCD when the person on the other end does not talk with the dispatcher and the line remains open or the call is disconnected and the dispatcher is unable to re-contact the caller.

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Description

This quiz covers the standard operating guidelines for the Hoffman Estates Fire Department regarding 911 open line responses, compliant with NIMS standards.