CHRA (Set A)

Questions and Answers

A performance appraisal method where people around the employee may provide ratings such as managers, supervisors, subordinates, peers, team members, and internal or external customers.

Forced distribution

Upward feedback

BARS

360-degree feedback (correct)

Performance appraisal where assessors selects the best and worst employees based on certain trait / criterion and rank them accordingly

Alternation ranking (correct)

Ranking method

Rating scales method

Critical incident method

Combines elements of traditional rating scales and critical incident methods. Using a defined set of performance dimensions by comparing their behaviours with specific behaviour examples that anchor each performance level

Critical incident method

BARS (correct)

Work standards method

Alternation method

Requires keeping written records of highly favourable and unfavourable employee work actions

Critical incident method Signup and view all the answers

The rater writes a brief narrative describing the employee's performance. his method focus on extreme behavior rather than routine performance

Essay method Signup and view all the answers

A performance appraisal method that uses predetermined percentage of employee are rated at various levels of performance

Forced distribution Signup and view all the answers

The rater ranks all employees from a group in order of overall performance

Ranking method Signup and view all the answers

A performance appraisal method that allows to rate employees according to defined factors

Rating scale method Signup and view all the answers

Performance appraisal method that is used when subordinates or employees provide anonymous feedback on their supervisor's performance

Upward feedback Signup and view all the answers

Performance appraisal technique that compares each employees performance to predetermined standard or expected level of output

Work standards method Signup and view all the answers

Designed to measure an individual's knowledge, skills, or competencies in specific areas that are relevant to their job performance

Achievement Test Signup and view all the answers

A psychological test, hypothetical scenarios and respondents are asked to choose the most appropriate action or decision from a set of options

Situational Judgment Test Signup and view all the answers

Measures the candidate's ability to solve problems and think critically

Cognitive Ability Test Signup and view all the answers

Test to evaluate personality traits, characteristics, and preference of job applicants. Aims to predict how well an individual might fit into a specific role based on their personality profile

Personality Test Signup and view all the answers

To thoroughly assess candidates for employment beyond the traditional interview process. Aims to gather comprehensive insights into candidates skill's competencies, experiences, and potential contributions to the organisation

Advance Interviewing Signup and view all the answers

A formal discussion between an employee and his/her manager regarding performance and other aspects of job role

Appraisal Interview Signup and view all the answers

A semi-structured interview where the candidates have to give detailed information about their educational qualifications, work experience, special interests, skills, aptitude, etc.

Depth interview Signup and view all the answers

conducted for employees who what to leave the organization. To ascertain the reasons behind leaving the job.

Exit interview Signup and view all the answers

Candidates will be aware about the dates and timings of the interview well in advance and the interviewer plans and prepares the questions for the interview

Formal interview Signup and view all the answers

Interview will be stable without any written communication and can be arranged at any place

Informal interview Signup and view all the answers

Conducted to ascertain how a candidate would react during the time of stress and cope up with problems

Stress interview Signup and view all the answers

The interview is planned, designed, and detailed in advance. Pre-planned, precise, and reliable in hiring the candidates

Structured interview Signup and view all the answers

Unexpected; Interview questionnaires is not prepared. Interviewers are not well prepared regarding th questions that are to be asked and in obtaining accurate answers

Unstructured interview Signup and view all the answers

A formalised program combining on-the-job training (OJT) with classroom instruction

Apprenticeship training Signup and view all the answers

A superior gives training to a subordinate as his understudy like an assistant to a manager or director

Understudy method Signup and view all the answers

Designed to assess a candidate's adaptive thinking, problem solving, judgement, administrative abilities, planning, organizing, delegating, and integrative skills while dealing with memos, emails, requests, messages, handwritten notes, and other items while under pressure

In-basket exercise Signup and view all the answers

A structured training method suitable for jobs with clear and logical sequences of steps. Breaking down tasks into smaller components, teaching steps sequentially and ensuring the trainee can perform each task correctly before moving on. Most effective for quickly teaching specific job skills and procedures

Job instruction training Signup and view all the answers

Employees are provided with condensed or abbreviated version of job tasks or responsibilities to learn and practice.

Miniature job training Signup and view all the answers

Psychological techniques in which intensive group discussion and interaction are used to increase individual awareness of self and others.

Sensitivity training Signup and view all the answers

Creating a simulated work environment for employees to practice job related tasks and skills

Vestibule training Signup and view all the answers

External Recruitment Educational institutions such as colleges and universities make provision or information to the students regarding employment opportunities

Campus recruitment Signup and view all the answers

Process of identifying and filling job vacancies within an organization from its existing workforce

Internal recruitment Signup and view all the answers

Posting job openings on the organization's internal network or intranet.

Intranet job posting Signup and view all the answers

When employees are incorrectly rated near the average or middle of a scale

Central tendency error Signup and view all the answers

When manager generalizes one positive performance feature or incident to all aspects of employee performance, resulting in a higher rating

Halo Error Signup and view all the answers

Primary responsibility is to design, implement, and manage the organisation's compensation and benefits program

Compensation manager Signup and view all the answers

An HR employee who typically report to an HR manager or director. They handle daily core HR functions, such as recruitment, employee relations, compensation and compliance

HR generalist Signup and view all the answers

Conducts in-depth research about occupations and job description. Focus on worker classification systems while studying the effects of industry and occupational trends upon worker relationships

Job analyst Signup and view all the answers

responsible for finding an hiring qualified candidates

Recruiter Signup and view all the answers

The one sourcing and screening candidates that best fit organization's goals. They establish criteria, understand recruiting needs and finding the right candidates.

Talent specialist Signup and view all the answers

Specializes in planing, implementing, and evaluating training programs for employees

Training specialist Signup and view all the answers

Centralised HR units managing HR strategy and policy across the organization

Corporate HR Teams Signup and view all the answers

HR units integrated into specific departments to provide localized HR support

Embedded HR Team Signup and view all the answers

An investigation being carried out to check potential employee's background, based on criteria such as education, criminal records, past work experiences. To verify if the information provided by the candidate is true or not

Background check Signup and view all the answers

Comparing job roles and responsibilities within an organization or across different organizations to determine the relative value and pay structure for similar jobs in the job market.

Job benchmarking Signup and view all the answers

Additional monetary rewards

Bonuses Signup and view all the answers

An in-depth descriptions (5 to 30 pages) of experiences of the organization Allows trainees to see the experiences of managers in a short period of time.

Case studies Signup and view all the answers

Someone who performs tasks for an organization without being formally hired as permanent employee

Contingent Personnel Signup and view all the answers

Defining the skill and knowledge requirements of a job. It is a collection of competencies that define the skills and abilities that enable successful job performance

Competency model Signup and view all the answers

A set of non-wage compensations provided to employees in addition to their regular wages or salaries.

Benefit Program Signup and view all the answers

A formal approach to ensure that people with the proper qualifications and experiences are available when needed

Career development Signup and view all the answers

Process of improving employee's existing competencies and skills and developing newer ones to support the organization's goals

Employee development Signup and view all the answers

Level of commitment workers make to their employer, seen in their willingness to stay at the organization and to go beyond the call of duty

Employee engagement Signup and view all the answers

A management structure where employees are grouped simultaneously by two different operational dimensions. Employees report to both a functional manager (based on expertise or specialization) and a project manager (based on specific project they are working on)

Employee matrix Signup and view all the answers

Process of introducing new hires to their jobs, co-workers, responsibilities, and workplace

Orientation Signup and view all the answers

Process of hiring new capitals through the references of the employees

Referral Signup and view all the answers

Process by which the organization chose individuals from a pool of job applicants to fill job vacancies. Identifying and hiring candidate who are most likely to succeed in the job and contribute effectively to the organization's goals

Selection Signup and view all the answers

Process of Assessing of applicants or current employees through various types of tests and assessment

Testing Signup and view all the answers

Firms that assist employers in finding suitable candidate for job openings

Employment Agencies Signup and view all the answers

A government entity, where the details of the job seekers are deposited and given to the employers to fill the vacant positions equal

Employment exchanges Signup and view all the answers

An organization that is responsible for the of federal laws that prohibit organizations from discriminating against employees

Employment Opportunity Commission Signup and view all the answers

Economic value of a worker's experience and skills. Includes assents like education, training intelligence, skills, health, loyalty and punctuality

Human capital Signup and view all the answers

Continuous process of systematic planning to achieve optimum use of an organization's most valuable asset-quality employee. To avoid manpower shortage or surpluses

HR Planning Signup and view all the answers

Process of predicting how an organization staffing needs change with time. Ensures a company will have the right number of employees on staff.

HR forecasting Signup and view all the answers

Involves coordinating, managing, and allocating human capital, or employees in ways that move an organization's goals forward. Focuses on investing in employees ensuring their safety, and managing all aspects of staffing from hiring to compensation and development Induction

HR management Signup and view all the answers

The process of receiving and welcoming of the employees, after they have been selected and providing them the required training needed to settle down adequately Interviews

Induction Signup and view all the answers

To determine the duties o the positions and the characteristics of the people to hire them.

Job analysis Signup and view all the answers

Monetary and non-monetary benefits offered to employees in exchange for their work.

Job compensation Signup and view all the answers

Broader environment o conditions in which a job is performed. Physical environment, organizational culture, relationship with coworkers and supervisors, tools and equipment used, and any other relevant contextual information.

Job context Signup and view all the answers

written statement that outlines the duties, responsibilities, tasks, and requirements of a particular job. Includes job title, job summary, essential functions, qualification and reporting relationships.

Job description Signup and view all the answers

Expanding a job's scope by adding more tasks or responsibilities of a similar level of complexity to enhance satisfaction and skill development

Job enlargement Signup and view all the answers

Redesigning jobs to incorporate higher levels of responsibility, autonomy, decision-making authority, and complexity. To enhance intrinsic motivation and satisfaction to provide opportunity of growth, challenge and achievement with their current roles.

Job enrichment Signup and view all the answers

Practice of publishing and displaying advertisement of an open job to employees

Job posting Signup and view all the answers

Moving employees through a variety of positions within a organisation or department

Rotation Signup and view all the answers

A statement that outlines the qualifications, skills, knowledge, abilities, and personal attributes required to perform a specific job effectively

Job specification Signup and view all the answers

The rules, regulations, and ethical standards that organizations must adhere to when recruiting and selecting employees to ensure fairness, equality and compliance

Legal hiring process Signup and view all the answers

Giving undeserved high ratings to employee

Leniency Signup and view all the answers

Used to assess managerial potential or leadership qualities in individuals. Typically involves a series of simulations, exercises, and interviews designed to evaluate skills such as leadership, decision-making, communication, and problem-solving in a controlled setting

Management Assessment Center Signup and view all the answers

Act of hiring an external firm to handle part or all of your human resource needs instead of relying on a dedicated internal HR department or employee

Outsourcing Signup and view all the answers

Process of moving a new hire from applicant to employee status, ensuring that paperwork is done and orientation is completed

Onboarding Signup and view all the answers

Temporary team, often consisting if people from different areas or function that works on real projects

Project team Signup and view all the answers

Mechanism used to organize, motivate, and reward, employees for their contributions, efforts, achievements, and behaviour that align with organizational goals and values

Incentives Signup and view all the answers

Process of identifying attracting, interviewing, selecting, hiring and on boarding employees

Recruitment Signup and view all the answers

Process of evaluating job applications scanning resumes, and selecting suitable candidates that match with the job description

Screening Signup and view all the answers

Structured databases or systems to catalog and manage information about skills, competencies,qualifications, ad experiences of their employees

Skill inventory Signup and view all the answers

Occurs when managers allow individual differences to affect the ratings they give

Stereotyping Signup and view all the answers

Being unduly critical of employee's work performance

Strictness Signup and view all the answers

The goal-oriented ad integrated process of planning, recruiting, managing and compensating employees

Talent management Signup and view all the answers

A systematic process to assess and evaluate the job performance of employee. Involves gathering and analyzing information about employees' performance, accomplishments, strengths, weaknesses, and area for improvement

Performance appraisal Signup and view all the answers

Continuous process of setting objectives, assessing progress and providing feedback to employees

Performance management Signup and view all the answers

Advancement of the employee by evaluating their job performance. the process of sifting an employee from a lower position to a higher position with more responsibilities, remuneration, facilities and status

Promotion Signup and view all the answers

Fixed amount of money paid to an employee for performing a job role over a specific period; monthly or annual basis

Salary Signup and view all the answers

The process of hiring eligible candidates for specific positions

Staffing Signup and view all the answers

Proactive process of identifying and developing potential future leaders or key employees within an organization to fill key roles when they become vacant. Primary goal is to ensure smooth transition of leadership and critical position minimising disruptions and maintaining stability

Succession planning Signup and view all the answers

Process of teaching specific skills and knowledge to employees to improve their performance in current roles. Structured programs, workshops,, seminars, or on-the-job training aimed at developing technical, operational, or job specific competencies

Training Signup and view all the answers

Process of equipping employees with the knowledge, skills, and competencies required to perform their job affectively and to contribute to organizational success

Training and development Signup and view all the answers

Process of interchanging from one job to another without any change in the designation and responsibilities. Shifting employees from one department to another or from one location to another depending upon the requirement of the position

Transfer Signup and view all the answers

Individual trained to take over the responsibilities of a specific position if the current job holder is unable to perform their duties (Due to illness, promotion, or vacation)

Understudy Signup and view all the answers

To assess how employees spend their time on various tasks

Work sampling Signup and view all the answers

Study Notes

Performance Appraisal Methods

Multi-rater feedback incorporates opinions from managers, peers, subordinates, and customers.
Comparative methods rank employees based on specific traits or performance criteria.
Critical incident and traditional scales combine to assess behaviors against defined performance levels.
Written records document extreme employee behaviors, focusing on notable actions rather than routine performance.
Predefined percentage ratings categorize employees into various performance levels through forced distribution.
Raters conduct relative ranking of employees’ overall performances among a group.
Subordinates provide anonymous feedback to evaluate supervisors’ performance.
Standard-based evaluation assesses employee performance against predetermined expectations.

Employee Testing and Assessment

Evaluations measure candidates’ knowledge, skills, and job competencies.
Psychological tests involve choosing appropriate actions in hypothetical scenarios to assess critical thinking.
Personality assessments predict job suitability based on individual traits and characteristics.
Comprehensive assessments provide insights into candidates' skills, competencies, and potential contributions to organizations.
Structured interviews provide detailed examination of candidates' qualifications and motivations.
Exit interviews gather insights on why employees leave the organization.

Recruitment and Selection Practices

External recruitment informs students of job opportunities through educational institutions.
Internal recruitment identifies job vacancies from the existing workforce within an organization.
Job ratings can be skewed due to halo and horn effects, impacting performance evaluations.
An HR employee’s duties include recruitment, employee relations, compliance, and compensation management.
Job analysis compares roles and responsibilities to establish pay structures and job significance.
Recruitment firms assist organizations in sourcing suitable candidates for job vacancies.
Employment agencies help match job seekers with employers based on qualifications.

Organizational Structure and Development

Centralized HR units devise and manage organization-wide HR strategies and policies.
Decentralized HR provides localized support within specific departments.
Investments in employee development ensure alignment with organizational goals and improve skills.
Induction processes introduce new hires to workplace culture, responsibilities, and training requirements.
Job redesign enhances roles by increasing responsibilities and decision-making authority to boost motivation.
Career progression involves systematic assessments and evaluations guiding employee advancement.

Compensation and Benefits

Compensation systems encompass both monetary and non-monetary rewards for employee contributions.
Employee value includes skills, education, and loyalty impacting overall workforce stability.
Non-wage benefits supplement regular compensation, enhancing job satisfaction.
A defined recruitment process ensures effective selection of candidates matching organizational goals.

Leadership Development

Succession planning identifies and cultivates potential leaders, ensuring transition readiness for critical roles.
Training methods include on-the-job training (OJT) and structured programs aimed at skill enhancement.
Regular performance assessment facilitates ongoing feedback and development for employees.

Performance Management Systems

Goal-oriented processes integrate planning, recruiting, and managing employee performance and compensation.
Structured feedback mechanisms enable continuous performance evaluation and development of employees.
Manpower planning anticipates future staffing needs, aligning workforce capabilities with organizational objectives.

Miscellaneous

Job rotation enhances employee adaptability and flexibility within various job functions.
Temporary project teams consist of members from diverse functions focused on real-time projects.
A brief document outlines job responsibilities, requirements, and qualifications essential for performance expectations.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

CHRA Definition of Terms Reviewer