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Questions and Answers
What is the lowest appropriate level for resolving complaints?
What is the lowest appropriate level for resolving complaints?
- Fire Officer
- Chief Officer
- Management
- Supervisory personnel (correct)
What type of complaints and/or concerns can be reported to the Department?
What type of complaints and/or concerns can be reported to the Department?
- Performance-related (correct)
- Non-performance-related
- Violations of rules
- Prejudicial conduct
What is the procedure for formally investigating a complaint?
What is the procedure for formally investigating a complaint?
- Refer it to a Chief Officer (correct)
- Charge subordinates with violations
- Resolve it at the lowest appropriate level
- Attempt to service and resolve it
Study Notes
- Civilian complaints and/or concerns can range from individual performance or non-performance to the overall service delivery provided by the Department.
- Management and supervisory personnel will attempt to service and resolve complaints at the lowest appropriate level.
- If the facts, nature of the complaint or offense warrants a formal investigation to be conducted, Officers of the rank of Fire Officer and above will refer the incident with recommendations in writing to a Chief Officer.
- Supervisors may charge subordinates with violations of the rules, regulations, orders, and instructions, or for conduct that is prejudicial to good order, efficiency, or discipline.
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Description
Test your knowledge of civilian complaints and resolution procedures within the Fire Department, including the roles of management, supervisory personnel, and officers in addressing concerns and conducting formal investigations.
