Fire Department Complaints and Resolution Procedures

• Civilian complaints and/or concerns can range from individual performance or non-performance to the overall service delivery provided by the Department.
• Management and supervisory personnel will attempt to service and resolve complaints at the lowest appropriate level.
• If the facts, nature of the complaint or offense warrants a formal investigation to be conducted, Officers of the rank of Fire Officer and above will refer the incident with recommendations in writing to a Chief Officer.
• Supervisors may charge subordinates with violations of the rules, regulations, orders, and instructions, or for conduct that is prejudicial to good order, efficiency, or discipline.

Test your knowledge of civilian complaints and resolution procedures within the Fire Department, including the roles of management, supervisory personnel, and officers in addressing concerns and conducting formal investigations.