Complaints
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Questions and Answers

Who is responsible for administering the internal investigation process as per the policy?

  • Departmental employees
  • Divisional investigators
  • Professional Standards Bureau (PSB) (correct)
  • External law enforcement agencies

    • What is the role of investigators regarding false or malicious complaints against Department employees?

  • Dismissing them without documentation
  • Filing civil lawsuits against the complainants
  • Documenting and reviewing for consideration of criminal process (correct)
  • Ignoring them

    • According to the directive, what will the Professional Standards Bureau (PSB) track?

  • Complaints from external law enforcement agencies
  • Less serious complaints sent for divisional investigation (correct)
  • Departmental employee performance
  • Serious allegations of misconduct

    • What happens if an LEO, after receiving Garrity rights, refuses to provide a required statement during an investigation?

    <p>The LEO will be subject to disciplinary action, including termination</p> Signup and view all the answers

    Who will the PSB maintain a close liaison with, if applicable?

    <p>The Palm Beach County State Attorney’s Office</p> Signup and view all the answers

    What should be noted in the final reports in accordance with FSS Sections 92.525 and 112.533(1)(a)?

    <p>Sworn statement regarding the rights of the subject of the investigation</p> Signup and view all the answers

    When should applicable completed investigations be submitted to the Criminal Justice Standards and Training Commission?

    <p>In accordance with Florida Administrative Code (FAC) Chapter 11B‐27</p> Signup and view all the answers

    Who will deliver the case disposition notice to the accused employee?

    <p>The PSB commander</p> Signup and view all the answers

    What must be determined at the conclusion of a Class I case investigation?

    <p>Conclusion of Fact</p> Signup and view all the answers

    What will the PSB supervisor do when a Class I investigation is completed?

    <p>Prepare the file for review by the Chief of Police</p> Signup and view all the answers

    What does the PSB commander need to complete for all applicable complaints?

    <p>An FDLE Form 78</p> Signup and view all the answers

    Who is responsible for maintaining the security of the investigation files?

    <p>The PSB commander</p> Signup and view all the answers

    What should be done to ensure completeness of closed files?

    <p>All reports and documentation must be included when returned to the PSB</p> Signup and view all the answers

    How often should the PSB commander update the chief of police or his/her designee regarding the status of investigations?

    <p>Every 14 days</p> Signup and view all the answers

    When can an employee be compelled to submit to a polygraph test?

    <p>Employees under investigation will not be compelled to submit to a polygraph</p> Signup and view all the answers

    What is the procedure if a Department supervisor has reasonable suspicion that an employee is under the influence of drugs or alcohol while on duty?

    <p>Accompany the employee to the testing facility and order a blood test if suspected of narcotics use</p> Signup and view all the answers

    When must an employee submit financial disclosure statements as part of an investigation?

    <p>If ordered by the chief of police and relevant to the investigation</p> Signup and view all the answers

    When can an employee under investigation request in writing to have instruments for detection of deception used?

    <p>At any time prior to closing the file</p> Signup and view all the answers

    What steps should a Department supervisor take if there is reasonable suspicion that an employee is under the influence of drugs or alcohol while on duty?

    <p>Notify the division commander and proceed as directed, order a blood test if suspected of narcotics use</p> Signup and view all the answers

    What must an LEO be informed of before any investigative interview begins?

    <p>The names of all complainants and nature of the investigation</p> Signup and view all the answers

    What rights and responsibilities must be provided to an LEO before being interviewed in an investigation?

    <p>Rights pursuant to Chapter 112.532, Florida State Statutes Law Enforcement Officer Bill of Rights (LEOBR)</p> Signup and view all the answers

    What must employees do regarding telling the truth and cooperating with investigations?

    <p><strong>Always</strong> tell the truth and cooperate with all investigations</p> Signup and view all the answers

    Who is responsible for forwarding the Citizen Complaint Form to the chief of police within 24 hours in the event of an internal affairs investigation?

    <p>The PSB commander</p> Signup and view all the answers

    What should be done if a supervisor determines that a complaint needs to be upgraded to a Class I complaint?

    <p>The supervisor forwards the findings and Citizen Complaint Form to PSB for further follow up</p> Signup and view all the answers

    What is the typical timeframe for concluding externally generated Class II complaints?

    <p>180 days</p> Signup and view all the answers

    Who is responsible for acknowledging receipt of the complaint to the complainant in cases of Class II complaints?

    <p>The subject employee's bureau commander</p> Signup and view all the answers

    How are externally generated Class I complaint investigations typically concluded?

    <p>Within 180 days</p> Signup and view all the answers

    What should happen once a Class I complaint is documented by supervisors?

    <p>The supervisor should print and submit the Citizen Complaint Form to the subject employee’s bureau commander for assignment</p> Signup and view all the answers

    How are complaints of excessive force categorized?

    <p>'Class I' complaints</p> Signup and view all the answers

    What should be done if medical treatment is required for a subject involved in a complaint of excessive force?

    <p>The on-duty supervisor handles it directly</p> Signup and view all the answers

    Who is responsible for entering complaint information into the Internal Affairs module of the Department’s electronic records management system?

    <p>(PSB) Professional Standards Bureau commander</p> Signup and view all the answers

    What happens once a Citizen Complaint Form is signed and designated for assignment in Class I investigations?

    <p>A letter is mailed to the complainant within seven days acknowledging receipt of the complaint and that an investigation is being conducted</p> Signup and view all the answers

    What do supervisors do after completing an investigation on a complaint?

    <p>Submit the completed Citizen Complaint Form via email to PSB for review and filing</p> Signup and view all the answers

    What type of complaints are classified as Class I complaints?

    <p>Serious violations of policy and excessive force</p> Signup and view all the answers

    What does 'exonerated' mean in the context of an investigation?

    <p>The employee's actions were lawful, proper, and consistent with Department policy</p> Signup and view all the answers

    What does 'Not Sustained' mean in the context of a completed investigation?

    <p>There was insufficient evidence to confirm or refute the allegation</p> Signup and view all the answers

    When is a complaint considered 'Unfounded' after investigation?

    <p>When the complainant admits to making a false allegation or the accused employee was not involved in the incident</p> Signup and view all the answers

    What is the role of the Professional Standards Bureau (PSB) regarding internal investigations?

    <p>They have the authority to conduct internal investigations as directed by the chief of police</p> Signup and view all the answers

    What is the meaning of 'Probable Cause' according to the text?

    <p>A suspicion that has some factual foundation</p> Signup and view all the answers

    What does 'Reasonable Suspicion' mean based on the text?

    <p>A suspicion that has some factual foundation in light of the individual's knowledge and circumstances observed</p> Signup and view all the answers

    What is the procedure for externally received complaints according to the text?

    <p>Citizens should be referred to a supervisor for initial information gathering when possible, and can be received via various methods including anonymously</p> Signup and view all the answers

    When should employees direct citizens who are requesting internal affairs records?

    <p>To contact the PSB commander for inspecting/viewing of a completed internal affairs record</p> Signup and view all the answers

    What is the term used for a completed investigation when an LEO committed an act of misconduct but was acting in accordance with an existing departmental policy?

    <p>Policy Failure</p> Signup and view all the answers

    What does 'Sustained' mean in the context of a completed investigation?

    <p>The allegation has been investigated and found to be true</p> Signup and view all the answers

    When should employees forward any complaint received by a non-supervisory employee?

    <p>To a supervisor as soon as practical</p> Signup and view all the answers

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