Coma 100 Purposive Communication Lecture Notes PDF

COMA 100 PURPOSIVE COMMUNICATION  OVERVIEW TYPES OF COMMUNICATION (MODE AND CONTEXT) COMMUNICATION PROCESS PRINCIPLES OF COMMUNICATION COMMUNICATION ETHICS 7 Cs OF COMMUNICATION GLOBALIZATION COMMUNICATION IT COMES FROM 2 LATIN WORDS “COMMUNIS” AND “COMMU...

COMA 100 PURPOSIVE COMMUNICATION  OVERVIEW TYPES OF COMMUNICATION (MODE AND CONTEXT) COMMUNICATION PROCESS PRINCIPLES OF COMMUNICATION COMMUNICATION ETHICS 7 Cs OF COMMUNICATION GLOBALIZATION COMMUNICATION IT COMES FROM 2 LATIN WORDS “COMMUNIS” AND “COMMUNICARE” WHICH MEANS “TO SHARE” OR “COMMON” COMMUNICATION IS A TWO-WAY PROCESS WHEREIN THE MESSAGE IN THE FORM OF IDEAS, THOUGHTS, FEELINGS, OPINIONS IS BEING TRANSMITTED BETWEEN TWO OR MORE PERSONS WITH THE INTENT OF CREATING A SHARED UNDERSTANDING. COMMUNICATION THE PROCESS OF TRANSMITTING INFORMATION AND COMMON UNDERSTANDING FROM ONE PERSON TO ANOTHER.  COMMUNICATION IS A PROCESS BY WHICH WE ASSIGN AND CONVEY MEANING IN AN ATTEMPT TO CREATE SHARED UNDERSTANDING. THIS PROCESS REQUIRES A VAST REPERTOIRE OF SKILLS: 1. INTRAPERSONAL AND INTERPERSONAL PROCESS 2. LISTENING 5. QUESTIONING 3. OBSERVING 6. ANALYZING 4. SPEAKING 7. EVALUATING  COMMUNICATION CAN BE SEEN AS PROCESS OF INFORMATION TRANSMISSION GOVERNED BY THREE LEVELS OF SEMIOTIC RULES: * SYNTACTIC * PRAGMATIC * SEMANTIC  COMMUNICATION SYNTACTIC – FORMAL PROPERTIES OF SIGNS AND SYMBOLS SUCH AS LETTERS OR NUMBERS  COMMUNICATION PRAGMATIC – CONCERNED WITH THE RELATIONS BETWEEN SIGNS/EXPRESSIONS AND THEIR USERS  COMMUNICATION SEMANTIC – RELATIONSHIPS BETWEEN SIGNS AND SYMBOLS AND WHAT THEIR REPRESENT  COMMUNICATION REFERS TO THE PROCESS OF HUMAN BEINGS RESPONDING TO THE SYMBOLIC BEHAVIOR OF OTHER PERSONS (ADLER & RODMAN,1997) * COMMUNICATION IS HUMAN. * COMMUNICATION IS A PROCESS. * COMMUNICATION IS SYMBOLIC.  OTHER CONCEPTS OF COMMUNICATION 1. COMMUNICATION IS THE SUM OF ALL THINGS. IT IS A SYSTEMATIC ACTIVITY UNDER ANY GIVEN CIRCUMSTANCES. – ALLEN LOUIS 2. COMMUNICATION IS THE EXCHANGE OF IDEALS, FEELINGS, AND EMOTIONS BETWEEN TWO OR MORE PERSONS. - GEORGE TERRY  TYPES OF COMMUNICATION ACCORDING TO MODE 1. VERBAL COMMUNICATION 2. NONVERBAL COMMUNICATION 3. VISUAL COMMUNICATION  VERBAL COMMUNICATION THE PROCESS OF SENDING AND RECEIVING MESSAGES WITH WORDS INCLUDING WRITING AND SIGN LANGUAGE. IT REFERS TO THE OF COMMUNICATION IN WHICH MESSAGE IS TRANSMITTED VERBALLY.  VERBAL COMMUNICATION (ORALLY) INCLUDES FACE TO FACE CONVERSATION, SPEECH, TELEPHONIC CONVERSATION, VIDEO, RADIO, TELEVISION, AND VOICE OVER INTERNET. COMMUNICATION IS INFLUENCED BY PITCH, VOLUME, SPEED, AND CLARITY OF SPEAKING. VERBAL COMMUNICATION (WRITTEN) - MESSAGE CAN BE TRANSMITTED VIA EMAIL, LETTER, REPORT, MEMO, ETC. - MOST COMMON FORM OF COMMUNICATION BEING USED IN BUSINESS.  NON-VERBAL COMMUNICATION IS THE SENDING OR RECEIVING OF WORDLESS MESSAGES SUCH AS GESTURES, BODY LANGUAGE, POSTURE, TONE OF VOICE, AND FACIAL EXPRESSION.  THREE ELEMENTS OF NONVERBAL COMMUNICATION 1. APPEARANCE (SPEAKER) – CLOTHING, HAIRSTYLE, NEATNESS, USE OF COSMETICS APPEARANCE (SURROUNDINGS) - ROOM SIZE, LIGHTING, DECORATIONS, FURNISHINGS  THREE ELEMENTS OF NONVERBAL COMMUNICATION 2. BODY LANGUAGE - FACIAL EXPRESSIONS, GESTURES, POSTURES 3. SOUNDS - VOICE TONE, VOLUME, SPEECH RATE  VISUAL COMMUNICATION USES VISUALS TO CONVEY INFORMATION AND/OR MESSAGES. SOME EXAMPLES ARE SIGNS, SYMBOL, IMAGERY, MAPS, GRAPHS, CHARTS, DIAGRAMS, PICTOGRAMS, PHOTOS, DRAWINGS OR ILLUSTRATIONS AND EVEN VARIOUS FORMS OF ELECTRONIC COMMUNICATION. VISUAL COMMUNICATION NOW OCCUPIES AN IMPORTANT PLACE IN ANY WORK ENVIRONMENT. FOR INSTANCE, DURING PRESENTATION, PROFESSIONALS USE VISUALS TO TRANSFER DATA INTO DIGESTIBLE INFORMATION.  TYPES OF COMMUNICATION ACCORDING TO CONTEXT 1. INTRAPERSONAL 2. INTERPERSONAL  INTRAPERSONAL COMMUNICATION - THE LATIN PREFIX INTRA MEANS WITHIN OR INSIDE. - INTRAPERSONAL COMMUNICATION MEANS TALKING TO ONESELF. SOME LABEL IT AS SELF OR INNER TALK, INNER DIALOGUE. - PSYCHOLOGISTS CALL IT AS SELF- VERBALIZATION OR SELF-STATEMENT  INTRAPERSONAL COMMUNICATION - ACCORDING TO SCOTT MCLEAN, INTRAPERSONAL COMMUNICATION CAN BE DEFINED ALSO AS COMMUNICATION WITH ONE’S SELF, AND THAT MAY INCLUDE SELF-TALK, ACTS OF IMAGINATION AND VISUALIZATION, AND EVEN RECALL AND MEMORY.  INTERPERSONAL COMMUNICATION - REFERS TO THE ENTIRE PROCESS AND PRACTICE OF EXCHANGING IDEAS, INFORMATION, AND EVEN EMOTIONAL EXPERIENCES THAT CAN BE SHARED BETWEEN PEOPLE.  INTERPERSONAL COMMUNICATION - A POTENT AND VITAL FORCE THAT ISN’T JUST ALL ABOUT WORDS. IT’S AN ARRAY OF CUES THAT COME FROM THE VOICE, BODY LANGUAGE, FACIAL EXPRESSIONS, AND GESTURES. “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” - Anthony Robbins COMMUNICATION PROCESS  COMMUNICATION PROCESS CONCEPTUALIZING OF IDEAS BY THE SENDER WHO THEN TRANSMITS THE MESSAGE THROUGH A CHANNEL TO THE RECEIVER, WHO IN TURN GIVES THE FEEDBACK IN THE FORM OF SOME MESSAGE OR SIGNAL WITHIN THE GIVEN TIME FRAME. 7 MAJOR ELEMENTS OF COMMUNICATION PROCESS  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 1. SENDER – THE PERSON WHO INITIATES THE CONVERSATION AND HAS CONCEPTUALIZED THE IDEAS THAT IS INTENDED TO CONVEY TO OTHERS  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 2. ENCODING – THE USED OF CERTAIN WORDS OR NON-VERBAL METHODS TO TRANSLATE THE INFORMATION INTO MESSAGE  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 3. MESSAGE – CAN BE WRITTEN, ORAL, SYMBOLIC OR NON-VERBAL OR ANY OTHER SIGNAL THAT TRIGGERS THE RESPONSE OF THE RECEIVER  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 4. COMMUNICATION CHANNEL – ORAL, WRITTEN, SOUND, GESTURES, ETC. ARE SOME OF THE COMMONLY USED COMMUNICATION MEDIUMS  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 5. RECEIVER – THE PERSON FOR WHOM THE MESSAGE IS INTENDED  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 6. DECODING – THE RECEIVER INTERPRETS THE SENDER’S MESSAGE AND TRIES TO UNDERSTAND IT IN THE BEST POSSIBLE MANNER  7 MAJOR ELEMENTS OF COMMUNICATION PROCESS 7. FEEDBACK – THE FINAL STEP OF THE COMMUNICATION PROCESS, IT ENSURES THAT THE RECEIVER RECEIVED THE MESSAGE AND INTERPRETED IT CORRECTLY. IT CAN BE VERBAL OR NON-VERBAL  7 PRINCIPLES OF COMMUNICATION 1. PRINCIPLE OF CLARITY – THE IDEA TO BE TRANSMITTED SHOULD ALWAYS BE IN EASILY UNDERSTANDABLE LANGUAGE 2. PRINCIPLE OF ATTENTION – THE RECEIVER SHOULD UNDERSTAND THE MESSAGE AND IT IS ONLY POSSIBLE IF THE RECEIVER PAYS ATTENTION 3. PRINCIPLE OF CONSISTENCY – COMMUNICATION SHOULD ALWAYS HAVE OBJECTIVES 4. PRINCIPLE OF ADEQUACY – INFORMATION BEING SENT SHOULD BE COMPLETE IN ALL ASPECTS 5. PRINCIPLE OF INTEGRATION – TO ACHIEVE THE IDENTIFIED OBJECTIVES THROUGH INTEGRATING EFFORTS AND COOPERATION 6. PRINCIPLE OF TIMELINESS – INFORMATION OR IDEAS MUST BE CONVEYED AT THE PROPER TIME 7. PRINCIPLE OF FEEDBACK – THIS IS THE CONFIRMATION FROM THE RECEIVER WHETHER THE MESSAGES HAVE BEEN UNDERSTOOD  COMMUNICATION ETHICS CONCERNS THE CREATION AND EVALUATION OF GOODNESS IN ALL ASPECTS AND MANIFESTATIONS OF COMMUNICATIVE INTERACTION  COMMUNICATION ETHICS DEALS WITH THE PROCESS OF NEGOTIATING AND REFLECTING ON OUR ACTIONS AND COMMUNICATION REGARDING WHAT WE BELIEVE TO BE RIGHT AND WRONG.  10 BASICS OF ETHICAL COMMUNICATION 1. SEEK TO “ELICIT THE BEST” IN COMMUNICATION AND INTERACTIONS WITH OTHER GROUP MEMBERS. 2. LISTEN WHEN OTHERS SPEAK. 3. SPEAK NON-JUDGMENTALLY AT ALL TIMES  10 BASICS OF ETHICAL COMMUNICATION 4. SPEAK FORM YOUR OWN PERSPECTIVE AND EXPERIENCE. 5. SEEK TO UNDERSTAND OTHERS 6. AVOID SPEAKING FOR OTHERS 7. MANAGE YOUR OWN PERSONAL BOUNDARIES  10 BASICS OF ETHICAL COMMUNICATION 8. RESPECT THE PERSONAL BOUNDARIES OF OTHERS 9. AVOID INTERRUPTING AND SIDE CONVERSATION 10. MAKE SURE THAT EVERYONE HAS TIME TO SPEAK  7 C’s OF COMMUNICATION 1. CLEAR – THE MESSAGE SHOULD BE EASILY UNDERSTANDABLE TO THE RECEIVER  7 C’s OF COMMUNICATION 2. CORRECT – CORRECT LANGUAGE SHOULD BE USED, AT THE SAME TIME ENSURE THAT THERE IS NO GRAMMATICAL AND SPELLING MISTAKES  7 C’s OF COMMUNICATION 3. COMPLETE – IT MUST INCLUDE ALL THE RELEVANT INFORMATION  7 C’s OF COMMUNICATION 4. CONCRETE – FACTUAL AND EVIDENCES OR SOURCES ARE NEEDED  7 C’s OF COMMUNICATION 5. CONCISE – THE MESSAGE SHOULD BE PRECISE AND TO THE POINT  7 C’s OF COMMUNICATION 6. CONSIDERATION – THE SENDER MUST RELATE TO THE TARGET RECIPIENT  7 C’s OF COMMUNICATION 7. CORTEOUS – BE RESPECTFUL  GLOBALIZATION IS A PROCESS OF INTERACTION AND INTEGRATION AMONG THE PEOPLE, COMPANIES, AND GOVERNMENTS OF DIFFERENT NATIONS, A PROCESS DRIVEN BY INTERNATIONAL TRADE AND INVESTMENT AND AIDED BY INFORMATION TECHNOLOGY  GLOBALIZATION MAINLY DEALS WITH INTERCONNECTEDNESS OF THE PEOPLE IN A GLOBAL MANNER.  GLOBALIZATION IS ONLY POSSIBLE BECAUSE OF MASS MEDIA AND ON THE OTHER HAND MASS MEDIA GETS ADVANCED DUE TO GLOBALIZATION.  GROUP ACTIVITY #1 CONVERSATIONAL ENGLISH STEPS TO FOLLOW: 1. Write a script depending on the situation that is assigned to your group. 2. The script should cover a minimum of 8 minutes of conversation and maximum of 10 minutes. 3. AVOID dead air. 4. Use appropriate words, AVOID explicit/vulgar words.  GROUP ACTIVITY #1 CONVERSATIONAL ENGLISH CRITERIA Delivery of lines/dialogue – 35 % Content of the Script– 35 % Creativity and Originality – 30% Total of 100 %  GROUP ACTIVITY #1 CONVERSATIONAL ENGLISH GROUP 1 – FAMILY GROUP 2 – FRIENDS GROUP 3 – WORKPLACE/PROFESSIONAL GROUP 4 – CLASSROOM GROUP 5 – TALK SHOW GROUP 6 - INTERVIEW