Enterprise Systems for Management Chapter 1 PDF

lOMoAR cPSD| 14663360 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 1 Introduction to Enterprise Systems for Management 1) The Hershey's example shows the complexity of implementing ERP systems in organizations....

lOMoAR cPSD| 14663360 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 1 Introduction to Enterprise Systems for Management 1) The Hershey's example shows the complexity of implementing ERP systems in organizations. Answer: TRUE Diff: 1 Page Ref: 3 2) In the early days of ERP implementation, management clearly understood the magnitude of organizational issues to consider before and during ERP implementations. Answer: FALSE Diff: 1 Page Ref: 3 3) ERP systems are not much different from conventional software packages like Microsoft Office. Answer: FALSE Diff: 1 Page Ref: 3 4) ERP implementations usually go beyond technical issues, to include people, process and change issues. Answer: TRUE Diff: 2 Page Ref: 3 5) eBusiness is an adaptive technology as opposed to ERP which is a disruptive technology. Answer: FALSE Diff: 2 Page Ref: 24 6) During the input phase of an Information System, the people components are most prominent.Answer: TRUE Diff: 2 Page Ref: 5 7) No single information system can support all the needs of a business. Answer: TRUE Diff: 1 Page Ref: 4 8) At the mid-management level, functions are highly structured and the resources are predefined. 1 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: FALSE Diff: 2 Page Ref: 5 9) Quantitative requirements are usually much greater at the operational level. Answer: TRUE Diff: 2 Page Ref: 6 10) Strategic level functions are usually more unstructured. Answer: TRUE Diff: 2 Page Ref: 5 11) Because of the increasing pressure of global competition, businesses are becoming less integrated and more compartmentalized. Answer: FALSE Diff: 2 Page Ref: 5 12) The goal of an ERP system is to integrate data and support all the major functions across the organization. Answer: TRUE Diff: 1 Page Ref: 6 13) One problem with ERP systems is that they do not update data in real-time. Answer: FALSE Diff: 1 Page Ref: 8 14) Historically, each department had its own separate computer system that was designed for the specific tasks in that department. Answer: TRUE Diff: 2 Page Ref: 7 15) In the 1960s and 1970s organizations first began to focus on developing integrated, enterprise systems. Answer: FALSE Diff: 1 Page Ref: 9 16) ERP systems grew primarily out of MRP and MRP II. Answer: TRUE Diff: 2 Page Ref: 9 17) ERP II expanded to include B2B functions and EDI. Answer: TRUE Diff: 3 Page Ref: 9 2 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 18) ERP systems today have evolved to the more flexible mainframe and centralized legacy application architecture. Answer: FALSE Diff: 2 Page Ref: 9 19) ERP systems usually don't require businesses to change their business processes. Answer: FALSE Diff: 2 Page Ref: 10 20) It is generally easier for an organization to modify the ERP software to fit their existing business processes. Answer: FALSE Diff: 3 Page Ref: 10 21) A database is considered to be one of the key components of an ERP system. Answer: TRUE Diff: 2 Page Ref: 10 22) When ERP software is purchased from a vendor, this is known as a "vendor-driven" architecture. Answer: FALSE Diff: 2 Page Ref: 11 23) The architecture of the ERP system is determined well before the ERP software is chosen. Answer: FALSE Diff: 3 Page Ref: 11 24) One benefit of implementing an ERP system is that the implementations are usually quite similar from one organization to another. Answer: FALSE Diff: 3 Page Ref: 15 25) The physical architecture of an ERP system focuses on the efficiency of the system. Answer: TRUE Diff: 2 Page Ref: 12 26) The most important lesson learned by Hershey in their ERP implementation was that they should proceed slowly so that nothing is left out during the implementation. Answer: TRUE Diff: 2 Page Ref: 3 3 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 27) ERP systems are a specific kind of enterprise system to integrate data across all major functions of an organization. Answer: TRUE Diff: 1 Page Ref: 6 28) A goal of ERP systems is to make information flow be both dynamic and immediate. Answer: TRUE Diff: 1 Page Ref: 6 29) ERP and e-Business are diverse technologies. Answer: FALSE Diff: 2 Page Ref: 16 30) In the tiered architecture of an ERP system, the ERP software is actually loaded onto the datatier. Answer: FALSE Diff: 3 Page Ref: 13 31) The lowest tier of the ERP tiered architectures is where the database server is located. Answer: TRUE Diff: 3 Page Ref: 13 32) e-Business is an example of a non-disruptive technology. Answer: FALSE Diff: 2 Page Ref: 16 33) In a tiered ERP architecture, users interact with the system via the presentation logic tier. Answer: TRUE Diff: 3 Page Ref: 13 34) ERP represents a(n) adaptive technology. Answer: TRUE Diff: 2 Page Ref: 16 35) On corporate intranets, ERP functionality is delivered using no internet-based protocols.Answer: FALSE 4 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Diff: 3 Page Ref: 17 36) One roadblock for ERP systems is that they require a substantial investment in order to be successful. Answer: TRUE Diff: 2 Page Ref: 17 37) As opposed to e-Business systems, ERP systems are focused more on internal process integration. Answer: TRUE Diff: 2 Page Ref: 17 38) An ERP system implementation is less complex than a typical Information System implementation. Answer: FALSE Diff: 2 Page Ref: 18 39) At the start of an ERP implementation, it is important that clear and well-defined data design be communicated to the organization. Answer: FALSE Diff: 3 Page Ref: 19 40) A(n) ________ is defined as a series of tasks or activities grouped to achieve a business function or goal. A) software design B) system prototype C) business process D) information system Answer: C Diff: 2 Page Ref: 40 41) Checking inventory is an example of a(n): A) software function. B) system function. C) database. D) business process. Answer: D Diff: 1 Page Ref: 10 5 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 42) When an ERP system is upgraded, this means that the IT staff will have to upgrade not only the existing application, but also any ________ they have made. A) modifications B) protections C) designs D) decisions E) clarifications Answer: A Diff: 3 Page Ref: 10 43) An Information System includes each of the following except: A) software. B) culture. C) hardware. D) data. Answer: B Diff: 2 Page Ref: 4 44) An ERP architecture consists of both a physical architecture and a(n): A) labor component. B) system architecture. C) database. D) logical architecture. E) system documentation. Answer: D Diff: 2 Page Ref: 11 45) All of the following are components of an ERP system except: A) tools. B) hardware. C) processes. D) people. E) databases. Answer: A Diff: 1 Page Ref: 10 46) The general goal of an Information System is to convert data into useful: A) procedures. B) tools. C) information. D) data flows. Answer: C Diff: 1 Page Ref: 4 47) A(n) ________ is a dynamic sub-organization that can be created and eliminated depending on need. A) strategic group 6 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 B) Business Unit C) department D) matrix group E) IT group Answer: B Diff: 2 Page Ref: 5 48) Which of the following is not a component of an Information System? A) hardware B) people C) data D) software E) output Answer: E Diff: 2 Page Ref: 4 49) ERP systems are ________ which means they can be accessed using a web client. A) functional B) cross-functional C) real-time D) integrated E) web-enabled Answer: E Diff: 2 Page Ref: 7 50) The concept of ________ means that clean data can be entered once and then reused across all applications. A) cross-data reports B) data integration C) real-time access D) data flows E) system integration Answer: B Diff: 2 Page Ref: 8 51) During the 1960s and 1970s most organizations designed their systems in a ________ manner. A) interrelated B) cross-functional C) componentized D) silo E) cohesive Answer: D Diff: 2 Page Ref: 8 52) ERP systems integrate a business' processes across their: A) system boundaries. 7 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 B) functional dependencies. C) value chain. D) sales activities. Answer: C Diff: 2 Page Ref: 8 53) ERP vendors embed ________ in their software. A) components B) dataC) protocols. D) best practices E) upgrades Answer: D Diff: 3 Page Ref: 8 54) A "vanilla" ERP implementation is when the organization decides to implement the ERP software: A) "as is." B) quickly. C) with B2B capabilities. D) without complex interfaces. E) with special additions. Answer: A Diff: 2 Page Ref: 10 55) ERP system implementation failures are often caused by lack of attention to the business processes and the ________ components. A) interrelated B) hardware C) software D) database E) people Answer: E Diff: 2 Page Ref: 10 56) The ________ approach to implementing an ERP system helps organizations lower the longterm maintenance of the ERP application. A) RAD B) layered C) waterfall D) data flow Answer: B Diff: 3 Page Ref: 10 57) ERP systems help to increase the efficiency of the organization and worker productivity by providing a ________ for all corporate data, information, and knowledge. A) network 8 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 B) platform C) architecture D) central repository E) decentralized archive Answer: D Diff: 2 Page Ref: 14 58) In the tiered architecture, the ERP application is stored on the ________ tier. A) presentation logic B) business logic C) middleware D) data E) hardware Answer: B Diff: 3 Page Ref: 14 59) A strong commitment from ________ is critical for the success of an ERP system. A) people B) vendors C) management D) users E) system administrators Answer: C Diff: 3 Page Ref: 15 60) ________ an ERP system during the implementation increases the cost of the system and increases the implementation risks. A) Integrating B) Diagramming C) Delaying D) Outsourcing E) Modifying Answer: E Diff: 3 Page Ref: 18 61) A ________ implementation involves considerable modifications to the ERP software. A) chocolate B) vanilla C) cross-functional D) vendor-driven E) web-enabled Answer: A Diff: 3 Page Ref: 18 62) Because they lack the skill sets and time necessary to develop it ________, most organizations choose to purchase ERP software from a vendor. 9 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 A) in-house B) efficiently C) modularized D) organically E) cross-functionally Answer: A Diff: 2 Page Ref: 19 63) An organization must first do a ________ to help narrow down the ERP vendors to a select few. A) system analysis B) needs assessment C) vendor review D) performance review Answer: B Diff: 3 Page Ref: 19 64) ________ is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced. A) Implementation B) Rationalization C) Analysis D) Stabilization E) Testing and Debugging Answer: D Diff: 3 Page Ref: 20 65) One of ERP Systems's goals is to make information flow between ________ and the system. A) accounting B) finance C) production D) marketing E) all of the above Answer: E Diff: 2 Page Ref: 6 66) In the ERP systems, they must meet the organizational needs in todays's competitive environment to be: A) cross functional, dynamic, and siloed. B) mono functional, dynamic and global. C) cross functional, dynamic and global. D) cross functional, static and global. E) none of the above Answer: C Diff: 2 Page Ref: 6 10 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 67) Business organizations have become ________. A) more complex B) less complex C) easier to manage D) more layered E) all of the above Answer: A Diff: 1 Page Ref: 4 68) The CEO of a firm probably requires less quantity of information but a very high ________ of information. A) amount B) quality C) cost D) transfer E) none of the above Answer: B Diff: 2 Page Ref: 6 69) As organizations grew they tended to create a hodge-podge of siloed information systems that lacked ________. A) analysis B) modularity C) diversity D) integration E) none of the above Answer: D Diff: 1 Page Ref: 6 70) A(n) ________ system is an integrated information system that supports all the functions of the enterprise in real-time. A) Silo B) ERP C) Decentralized D) Management E) none of the above Answer: B Diff: 1 Page Ref: 7 71) An ERP system works on a(n) ________ database that allows various departments to share information and communicate with each other. A) silo B) ERP C) single D) archive E) none of the above 11 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: C Diff: 2 Page Ref: 9 72) As opposed to ERP systems, e-Business systems are focused more on integrating ________ processes. A) external B) hardware C) internal D) software E) none of the above Answer: A Diff: 2 Page Ref: 17 73) One benefit of ERP systems is that by having standard user interfaces, less ________ of employees is required. A) numbers B) management C) quality D) training E) none of the above Answer: D Diff: 2 Page Ref: 17 74) It is not uncommon for employees to ________ the changes in their roles and department boundaries due to the new ERP system. A) embrace B) resist C) request D) sabotage E) none of the above Answer: B Diff: 2 Page Ref: 18 75) Making modifications to the ERP software will ________ the investment in the system and introduce higher implementation risk. A) increase B) decrease C) simplify D) reinforce E) none of the above Answer: A Diff: 2 Page Ref: 20 12 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 2 Systems Integration 1) When data has to be manually re-entered from one system into another system, this indicates that the systems have seamless integration. Answer: FALSE Diff: 2 Page Ref: 37 2) When systems are integrated they can share information in real-time. Answer: TRUE Diff: 1 Page Ref: 37 3) ERP systems allow organizations to integrate heterogeneous systems into one with an integrated database system. Answer: TRUE Diff: 2 Page Ref: 38 4) Until recently, information systems and organizations have evolved into functional silos. Answer: TRUE Diff: 2 Page Ref: 38 5) Mid-level managers typically focus on planning the long-term strategy of the organization. Answer: FALSE Diff: 1 Page Ref: 39 6) The current classification of organizations into departments like Accounting and Human Resources shows how the organizational structure evolved by breaking complex tasks into smaller, manageable tasks. Answer: TRUE Diff: 2 Page Ref: 39 7) Organizations have horizontal and vertical divisions. Answer: TRUE Diff: 1 Page Ref: 39 8) When organizations get large and complex they tend to break functions into larger units and assign one or more staff the responsibility for these activities. Answer: FALSE Diff: 2 Page Ref: 40 13 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 9) When organizations get large and complex sharing of information happens only at higher levels of management. Answer: TRUE Diff: 2 Page Ref: 40 10) The functional silo problem gave birth to BPR. Answer: TRUE Diff: 3 Page Ref: 40 11) The business process view flattens the organization structure from a matrix to a hierarchical structure. Answer: FALSE Diff: 3 Page Ref: 41 12) Information systems that work independently and are grouped by the various functions and/or departments are known as silos. Answer: TRUE Diff: 2 Page Ref: 42 13) Independent information systems are good for sharing data between users. Answer: FALSE Diff: 1 Page Ref: 43 14) Functional silos deliver value through their cross-functional performance but are evaluated for their functional performance. Answer: TRUE Diff: 3 Page Ref: 43 15) Silo environments help to foster enterprise decision-making and overall effectiveness. Answer: FALSE Diff: 2 Page Ref: 43 16) The functional model of POSDCORB (Planning, Organizing, Staffing, Directing, Coordinating, Reporting, Budgeting) dates back to the 1930s yet is still in use today. Answer: TRUE Diff: 1 Page Ref: 38 17) The distributed system architecture has been commonly used in organizations for quite some time. Answer: TRUE Diff: 2 Page Ref: 44 18) The first generation of computer architecture was the decentralized approach. 14 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: FALSE Diff: 2 Page Ref: 44 19) In a decentralized computer architecture, every user is given a personal computer. Answer: TRUE Diff: 2 Page Ref: 44 20) A centralized computer architecture is based on using servers to share data and applications.Answer: FALSE Diff: 2 Page Ref: 44 21) A distributed architecture is good for ERP systems because they are flexible and scalable.Answer: TRUE Diff: 2 Page Ref: 44 22) The manufacturing area has basically the same information needs and reporting requirementsas the marketing area. Answer: FALSE Diff: 2 Page Ref: 44 23) Transaction processing systems are designed to support office workers. Answer: FALSE Diff: 2 Page Ref: 45 24) Decision support systems take data from the TPSs in the organization to help managers makebetter decisions. Answer: TRUE Diff: 3 Page Ref: 45 25) Expert systems are a type of Executive Support System to support top-level executives. Answer: FALSE Diff: 2 Page Ref: 45 26) Silos will probably not prevent customer service representatives from accessing customer data payment records in real-time. Answer: FALSE Diff: 2 Page Ref: 38 27) Systems integration can't help employees at a lower levels make better decisions and feel more empowered and productive. Answer: FALSE Diff: 3 Page Ref: 38 28) The people issues are the most challenging in systems integration. Answer: TRUE Diff: 3 Page Ref: 38 29) Functional department heads will probably lose control of the data they produce in an integrated system. Answer: TRUE 15 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Diff: 3 Page Ref: 39 30) Getting employee buy-in on a systems integration project is very critical for the success of the integrated system. Answer: TRUE Diff: 2 Page Ref: 39 31) One consequence of making information more easily shared will be that integrated systems won't make it easier to get illegal access to the data. Answer: FALSE Diff: 2 Page Ref: 41 32) CEOs and Presidents are involved in planning the long-term strategy of the organization.Answer: TRUE Diff: 1 Page Ref: 37 33) Lower-level managers rarely focus on the day-to-day operations of the organization. Answer: FALSE Diff: 1 Page Ref: 38 34) A cross-functional task such as order processing involves interactions between sales, warehousing and accounting. Answer: TRUE Diff: 2 Page Ref: 40 35) Heterogeneous or independent non-integrated systems create bottlenecks, interfere with productivity, and breed inaccurate data. Answer: TRUE Diff: 2 Page Ref: 41 36) The three major types of information system architectures include centralized, decentralized and distributed systems architectures. Answer: TRUE Diff: 2 Page Ref: 44 37) Today's information systems are based on a centralized architecture that allows sharing of applications and data resources between the end user and the server computers. Answer: FALSE Diff: 3 Page Ref: 44 38) The distributed system architecture is very complex requiring careful planning and design.Answer: TRUE Diff: 1 Page Ref: 45 39) Information systems support the major functional areas of a business including manufacturing, finance, accounting, human resources, and marketing. Answer: TRUE Diff: 1 Page Ref: 45 16 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 40) Operating systems and databases are examples of systems that support the end-users directly.Answer: FALSE Diff: 2 Page Ref: 46 41) A(n) ________ provides a visual dashboard of strategic information to top-level managementin real time. A) DSS B) TPS C) ESS D) OAS Answer: C Diff: 2 Page Ref: 45 42) Information systems that are used for generating reports for mid-level managers are known as: A) ESS. B) DSS. C) databases. D) MIS. Answer: D Diff: 2 Page Ref: 45 43) Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization. A) functional B) geographical C) decisional D) logical Answer: A Diff: 2 Page Ref: 46 44) At the physical level, systems integration means providing seamless connectivity between ________ systems. A) software B) functional C) distributed D) heterogeneous Answer: D Diff: 2 Page Ref: 46 45) Business ________ reengineering involves changing the mindset of employees to do their tasks in a new way. A) software B) system C) process 17 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 D) task E) function Answer: C Diff: 2 Page Ref: 46 46) To get employees to do their task in a new way, managers must get them to shift their focus from achieving ________ goals to organizational goals. A) procedural B) departmental C) functional D) individual E) practical Answer: B Diff: 2 Page Ref: 46 47) One step in the systems integration process is to develop a policy on whether older, ________ systems will be supported and maintained. A) business B) functional C) departmental D) legacy Answer: D Diff: 3 Page Ref: 47 48) To avoid support and maintenance problems with the integrated system it is important to create a ________ IT help desk and support. A) strategic B) business C) centralized D) network E) distributed Answer: C Diff: 3 Page Ref: 47 49) If there is a system failure or a major disaster it is crucial that a good ________ system for the integrated system be in place. A) hardware B) backup and recovery C) database D) crisis management E) electrical Answer: B Diff: 2 Page Ref: 47 50) The first step in systems integration is to take inventory of the various IT ________ being used in the organization. 18 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 A) resources B) databases C) hardware components D) integrated systems E) web-enabled applications Answer: A Diff: 2 Page Ref: 47 51) ________ tools are good for short-term integration of existing applications in the organization. A) Hardware B) Data integration C) Real-time access D) Business process integration E) Middleware Answer: E Diff: 3 Page Ref: 46 52) In general, the biggest benefits of implementing an integrated system include a reduction in inventory and ________ costs. A) personnel B) direct C) material D) silo E) indirect Answer: A Diff: 3 Page Ref: 48 53) Being able to approve a customer's credit application on the spot is an example of how integrated systems can provide better: A) resources. B) market research. C) information visibility. D) support. Answer: C Diff: 3 Page Ref: 49 54) A side benefit of integration is that the organization is forced to ________ its hardware, software, and IT policies. A) review B) reengineer C) upgrade D) standardize Answer: D Diff: 2 Page Ref: 48 19 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 55) Because of the high initial setup costs for the integrated system, it is particularly crucial to have a strong commitment from: A) the consultants. B) the IT staff. C) top management. D) the employees. Answer: C Diff: 2 Page Ref: 49 56) Because systems integration often involves sharing information across departments, this often creates ________ among the functional departments. A) power conflicts B) new opportunities C) network failures D) better decisions Answer: A Diff: 2 Page Ref: 49 57) Many benefits of integrated systems are ________ so they are difficult to quantify. A) financial B) operational C) intangible D) decisional E) tangible Answer: C Diff: 2 Page Ref: 48 58) ERP systems are integrated, multi-module ________ software packages. A) network B) web-service C) database D) application E) platform Answer: D Diff: 2 Page Ref: 48 59) At the ________ level, ERP systems require organizations to focus on business processes rather than functions. A) presentation B) logical C) middleware D) physical E) hardware Answer: B Diff: 3 Page Ref: 49 20 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 60) ERP systems come with built-in ________ for a variety of functions such as entering a customer order. A) tasks B) vendors C) processes D) users E) roles Answer: C Diff: 2 Page Ref: 50 61) Because of an ERP system, customers should be able to find out ________ the current status of their orders. A) eventually B) on the web C) in real-time D) quickly Answer: C Diff: 2 Page Ref: 50 62) Hershey's ERP project failed initially because they failed to break their existing: A) chocolate bars. B) functional silos. C) cross-functional roles. D) hardware resources. E) software development patterns. Answer: B Diff: 3 Page Ref: 50 63) The current generation of ERP systems does not work well with ________ architecture on legacy platforms. A) in-house B) distributed C) grid D) centralized E) cross-platform Answer: D Diff: 3 Page Ref: 51 64) An organization that wants to connect its systems with its partners and suppliers needs to have a robust ________ system in place. A) supply chain B) ERP C) DSS D) TPS Answer: B 21 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Diff: 3 Page Ref: 51 65) One benefit of ERP systems is that they allow organizations to quickly form and break ________ with other companies. A) networks B) web services C) protocols D) alliances Answer: D Diff: 3 Page Ref: 51 66) Integrated systems should ________ share information with one another. A) never B) slowly C) rarely D) seamlessly Answer: D Diff: 1 Page Ref: 37 67) Manually reentering data in a system ________ leads to more errors and inaccuracies. A) rarely B) usually C) always D) never Answer: B Diff: 1 Page Ref: 37 68) Early business organizations focused on breaking complex work tasks into ________ tasks that could be more easily managed and controlled. A) larger B) more complex C) smaller D) non-working Answer: C Diff: 2 Page Ref: 37 69) The hierarchical layers of an organization from strategic planning to operational control represent ________ silos. A) horizontal B) matrix C) corn D) vertical Answer: D Diff: 1 Page Ref: 39 70) As organizations get more ________ and more virtual, information sharing and communication problems get worse. 22 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 A) centralized B) geographically dispersed C) automated D) integrated Answer: B Diff: 2 Page Ref: 40 71) The business process view flattens the organization from a hierarchical to a ________ structure. A) vertical B) relational C) matrix D) horizontal Answer: C Diff: 3 Page Ref: 40 72) A(n) ________ organization focuses all its business processes around improving its relationship with its customers. A) sales oriented B) non-profit C) vertical D) customer-centric Answer: D Diff: 2 Page Ref: 41 73) ________ systems focus on individual tasks and/or functions rather than on a process and supporting team collaboration. A) Matrix B) Vertical C) Hierarchical D) Silo Answer: D Diff: 2 Page Ref: 42 74) In silo systems information is captured and re-entered several times and is not available in ________. A) batches B) real-time C) back-ups D) hardcopy Answer: B Diff: 2 Page Ref: 42 75) The evolution of Information Systems is often viewed as a(n) ________ change process in which technologies, human factors, organizational relationships and tasks change continuously. A) easy 23 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 B) automated C) simplified D) socio-technical Answer: D Diff: 3 Page Ref: 44 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 4 Development Life Cycle 1) ERP system development projects are not very complex so they don't need a structured development process. Answer: FALSE Diff: 2 Page Ref: 90 2) The process of developing new information systems is called the SDLC. Answer: TRUE Diff: 1 Page Ref: 90 3) The systems approach to problem solving breaks complex problems up into more manageable,smaller problems. Answer: TRUE Diff: 1 Page Ref: 91 4) The SDLC process involves high-level problems and so doesn't require technical problem solving skills. Answer: FALSE Diff: 3 Page Ref: 91 5) The main reason for the early system development failures was a lack of clear leadership.Answer: FALSE Diff: 2 Page Ref: 91 6) The traditional SDLC methodology breaks system development into six different phases. Answer: FALSE Diff: 1 Page Ref: 91 7) The SDLC process actually begins when someone in the organization identifies a need for a new system. Answer: TRUE Diff: 2 Page Ref: 92 8) Economic feasibility addresses whether the problem can be solved with the current generation of information technology. Answer: FALSE Diff: 2 Page Ref: 92 9) The cost/benefits of a system that can be quantified are called intangible. Answer: FALSE Diff: 2 Page Ref: 92 10) The investigation phase should be conducted by the IT department. 24 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: TRUE Diff: 2 Page Ref: 92 11) At the end of the investigation phase, a report is prepared for management and stakeholders.Answer: TRUE Diff: 1 Page Ref: 92 12) In the analysis phase, the development team should consist of just consultants and technical specialists. Answer: FALSE Diff: 3 Page Ref: 92 13) In the analysis phase, the development team should focus on finding all the bottlenecks and constraints of the existing system. Answer: TRUE Diff: 3 Page Ref: 92 14) In the design phase the technical requirements from the analysis phase have to be converted into network infrastructure designs. Answer: FALSE Diff: 3 Page Ref: 92 15) The implementation phase begins with defining the user requirements. Answer: FALSE Diff: 2 Page Ref: 92 16) The SDLC would not be appropriate for designing a new web page. Answer: TRUE Diff: 2 Page Ref: 92 17) Prototyping is an example of a rapid development approach. Answer: TRUE Diff: 1 Page Ref: 93 18) In ERP implementations, many companies install a toolbox system to expose users to the system functionality. Answer: FALSE Diff: 2 Page Ref: 93 19) In the prototyping approach, end users create their own applications. Answer: FALSE Diff: 2 Page Ref: 93 20) End-user development became popular with the advent of personal computers in the 1980s.Answer: TRUE Diff: 2 Page Ref: 93 21) EUD is applicable to ERP systems for designing the underlying database applications. Answer: FALSE 25 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Diff: 3 Page Ref: 93 22) Since ERP systems use packaged software, they are very similar to PC-based software packages like Microsoft Office. Answer: FALSE Diff: 2 Page Ref: 93 23) In the 1990s Hershey Corp. lost millions of dollars when their supply chain distribution systems were disrupted by their ERP implementation during their holiday sales period. Answer: TRUE Diff: 3 Page Ref: 94 24) An ERP Implementation plan is used to create a roadmap for the implementation. Answer: TRUE Diff: 1 Page Ref: 94 25) Like SDLC, the ERP development life cycle provides a systematic approach to implementingERP software. Answer: TRUE Diff: 2 Page Ref: 95 26) ASAP, and FastTrack are examples of vendor driven ERP development methodologies. Answer: TRUE Diff: 2 Page Ref: 101-2 27) The ERP life cycle expands at a much faster pace than in the traditional SDLC. Answer: FALSE Diff: 3 Page Ref: 96 28) The feasibility study is conducted in the scope and commitment stage of the ERP life cycle.Answer: TRUE Diff: 3 Page Ref: 96 29) Preliminary training of the users with a sandbox is done in stage three of the ERP life cycle.Answer: TRUE Diff: 3 Page Ref: 96 30) During the Acquisition and Development stage of the ERP life cycle, the data team works on multiplying data from the old system to the new one. Answer: FALSE Diff: 3 Page Ref: 96 31) System handover, or knowledge transfer is the major activity of the operation stage of the ERP life cycle. Answer: FALSE Diff: 3 Page Ref: 97 26 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 32) Consultants play an important role in the slow implementation of ERP systems. Answer: FALSE Diff: 2 Page Ref: 98 33) The use of rapid implementation methodologies for ERP implementations has drastically decreased. Answer: FALSE Diff: 2 Page Ref: 99 34) Deloitte & Touche developed an ERP implementation methodology called RAD. Answer: FALSE Diff: 2 Page Ref: 100 35) The value proposition helps to ensure that the ERP solution being considered makes sound business sense. Answer: TRUE Diff: 2 Page Ref: 99 36) SAP's rapid implementation methodology is called ASAP. Answer: TRUE Diff: 2 Page Ref: 101 37) The ASAP methodology makes use of predefined business tiers. Answer: FALSE Diff: 3 Page Ref: 101 38) The BIM methodology for ERP implementations was developed by Accenture in the 1990s.Answer: TRUE Diff: 2 Page Ref: 102 39) The BIM methodology is best suited for full life cycle ERP projects involving some custom built solutions. Answer: TRUE Diff: 3 Page Ref: 102 40) ERP packages are complex software packages with embedded business processes. Answer: TRUE Diff: 2 Page Ref: 103 41) An example of a deliverable that would be due at the end of each stage of the traditional ERP life cycle would be a(n): A) application. B) database. C) report. D) project. Answer: C Diff: 2 Page Ref: 95 42) The ERP life cycle is often just as rigorous as the traditional ________ life cycle. 27 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 A) network B) project C) BIM D) SDLC Answer: D Diff: 2 Page Ref: 102 43) The ________ provide knowledge to embed business rules and input for interface and report design. A) SMEs B) IT gurus C) managers D) decision makers Answer: A Diff: 3 Page Ref: 95 44) In the ERP life cycle, one of the key early decisions is the ________ selection. A) programs B) systems C) vendor D) network Answer: C Diff: 2 Page Ref: 100 45) Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational ________ and change management. A) decisions B) products C) practices D) processes E) functions Answer: D Diff: 2 Page Ref: 104-6 46) The most critical success factor for ERP systems is to have a solid commitment of the: A) consultants. B) IT department. C) top management. D) end users. Answer: C Diff: 2 Page Ref: 104-6 47) To keep the costs down and also to minimize the chance of surprises, it is generally a good rule of thumb to minimize the number of: A) purchases. B) customizations. C) embedded processes. 28 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 D) special tools. Answer: C Diff: 3 Page Ref: 104-6 48) The SDLC provides a systematic process for planning, ________, and creating an information system for organizations. A) designing B) purchasing C) managing D) financing E) visualizing Answer: A Diff: 1 Page Ref: 91 49) The SDLC uses a(n) ________ approach for problem solving. A) direct B) heuristic C) logical D) technical E) system Answer: E Diff: 2 Page Ref: 91 50) For ERP implementations, it is best if the ________ is composed of people with a wide variety of IT and business skills. A) consulting team B) development team C) management team D) technical group E) change management group Answer: B Diff: 2 Page Ref: 91 51) The phases of the traditional SDLC include investigation, design, implementation, ________, maintenance. A) feasibility B) purchasing C) analysis D) value proposition E) ASAP Answer: C Diff: 2 Page Ref: 91 52) In the ________ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system. A) maintenance 29 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 B) design C) implementation D) analysis E) investigation Answer: E Diff: 1 Page Ref: 91 53) The primary task of the ________ phase of the traditional SDLC is to determine the user requirements of the new system. A) maintenance B) design C) implementation D) analysis E) investigation Answer: D Diff: 2 Page Ref: 92 54) In the ________ phase of the traditional SDLC, the functional requirements have to be converted to system and process flow charts, user input screens, sample reports, etc. A) maintenance B) design C) implementation D) analysis E) investigation Answer: B Diff: 2 Page Ref: 92 55) Hardware and software are acquired and installed in the ________ of the traditional SDLC life cycle. A) maintenance B) design C) implementation D) analysis E) investigation Answer: C Diff: 2 Page Ref: 92 56) Which of the following is not a typical problem with using the SDLC process for developing a new system? A) too expensive B) too rigorous C) takes too long D) too much documentation Answer: D Diff: 2 Page Ref: 92 30 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 57) When using the prototyping approach, one does not go through the ________ stages of the traditional SDLC. A) maintenance and analysis B) design and analysis C) implementation and investigation D) analysis and investigation Answer: B Diff: 3 Page Ref: 93 58) If a sales manager developed a Microsoft Access database to help his salespeople track their customer contact information, this would be an example of an application developed using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle. Answer: C Diff: 2 Page Ref: 93 59) When the government wants to develop a new procurement tracking system for its military they would probably build it using: A) prototyping. B) SDLC processes. C) end-user development. D) the ERP life cycle. Answer: B Diff: 3 Page Ref: 94 60) Most ERP vendors and consultants try to compete against each other by having different: A) databases. B) application servers. C) implementation methodologies. D) APIs. E) GUIs. Answer: C Diff: 2 Page Ref: 94 61) ERP system development can make use of prototyping methodologies by using a(n) ________ to get more immediate user feedback as the system is being developed. A) CASE tool B) Web server C) Web-based input form D) sandbox Answer: D Diff: 3 Page Ref: 94 31 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 62) ________ is not an example of a vendor-driven ERP development methodology. A) Rapid-ERP B) FastTrack C) ASAP D) Total Solutions E) BIM Answer: A Diff: 3 Page Ref: 94 63) ________ is not a stage of the traditional ERP life cycle. A) Investigation B) Scope and Commitment C) Analysis and Design D) Acquisition and Development E) Implementation Answer: A Diff: 2 Page Ref: 96 64) In the traditional ERP life cycle a gap analysis should be conducted in the ________ stage. A) investigation B) scope and commitment C) analysis and design D) acquisition and development E) implementation Answer: C Diff: 3 Page Ref: 96 65) In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs. A) operations B) scope and commitment C) analysis and design D) acquisition and development E) implementation Answer: C Diff: 3 Page Ref: 96 66) In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. A) traditional B) rapid C) object-oriented D) vendor driven E) none of the above 32 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: B Diff: 2 Page Ref: 100 67) The ________ ERP life cycle approach has a deliverable due at the end of each stage. A) object oriented B) traditional C) rapid D) vendor driven E) none of the above Answer: B Diff: 2 Page Ref: 96 68) Stage ________ of the ERP life cycle is similar to the investigation stage of the SDLC. A) one B) two C) three D) four E) none of the above Answer: A Diff: 2 Page Ref: 96 69) A(n) ________ analysis is used to compare the functions provided by the ERP system to the operational processes necessary to run the business. A) scope B) iterative C) gap D) investigation E) none of the above Answer: C Diff: 2 Page Ref: 96 70) System conversion and training are done in stage ________ of the ERP life cycle. A) one B) two C) three D) four E) none of the above Answer: B Diff: 2 Page Ref: 95 71) The implementation phase of the ERP life cycle is also sometimes called the ________ stage. A) Go-Live B) shortest C) longest D) failure 33 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 E) none of the above Answer: A Diff: 2 Page Ref: 96 72) The ________ approach to ERP system conversion is the least disruptive conversion approach. A) direct cutover B) pilot C) phased D) parallel E) none of the above Answer: C Diff: 3 Page Ref: 97 73) The ________ approach to system conversion has the highest risk of the different conversion approaches. A) direct cutover B) pilot C) phased D) parallel E) none of the above Answer: A Diff: 3 Page Ref: 97 74) System failures often occur when not enough attention is devoted to ________ management from the beginning. A) upper B) lower C) change D) shrinking E) none of the above Answer: C Diff: 3 Page Ref: 98 75) Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. A) wizards B) merlins C) consultants D) hardware E) none of the above Answer: A Diff: 3 Page Ref: 99 34 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Enterprise Systems for Management, 2e (Motiwalla/Thompson) Chapter 9 Organizational Change and Business Process Reengineering 1) A successful ERP implementation requires organizational change. Answer: TRUE Diff: 1 Page Ref: 244 2) The FoxMeyer ERP implementation failed because they didn't train their employees properly on the new system. Answer: FALSE Diff: 2 Page Ref: 244 3) BPR identifies current processes and the change required "best practices." Answer: TRUE Diff: 2 Page Ref: 244 4) The OPM3 is used to provide a framework for the ERP system's infrastructure. Answer: FALSE Diff: 3 Page Ref: 244 5) ERP implementations can use the existing organization and reporting structure. Answer: FALSE Diff: 3 Page Ref: 244 6) Under normal circumstances, teamwork can take a number of years to develop, but it is especially important in an ERP project. Answer: TRUE Diff: 1 Page Ref: 244 7) A merger or acquisition usually entails some kind of organizational change. Answer: TRUE Diff: 2 Page Ref: 244 8) Adding a new employee is an example of organizational change. Answer: FALSE Diff: 2 Page Ref: 245 9) Organizational change refers to a fundamental and radical reorientation in the way the organization operates. Answer: TRUE Diff: 1 Page Ref: 245 10) ERP implementations often involve only minor changes to the organization. Answer: FALSE Diff: 2 Page Ref: 245 11) In most cases, an ERP system will immediately increase profits and provide a short term return on investment. Answer: FALSE Diff: 3 Page Ref: 245 12) A BPR study should set the stage for the actual ERP implementation. 35 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: TRUE Diff: 2 Page Ref: 245 13) Legacy systems are built around the idea of "best practices." Answer: FALSE Diff: 2 Page Ref: 245 14) Senior management doesn't need to commit to the ERP project until it is near the go-live phase. Answer: FALSE Diff: 1 Page Ref: 245 15) A well-defined communication plan is a key component of change management. Answer: TRUE Diff: 2 Page Ref: 246 16) The OPM3 is used to assess an organization's experience in implementing an ERP system. Answer: TRUE Diff: 3 Page Ref: 246 17) Less skilled companies can raise their ERP skills by training employees or hiring external consultants. Answer: TRUE Diff: 2 Page Ref: 246 18) The OPM3 is a five step continuous improvement process. Answer: FALSE Diff: 1 Page Ref: 246 19) Assessment is the last step of the OPM3 process. Answer: FALSE Diff: 2 Page Ref: 247 20) Determining the appropriate best practices is part of the knowledge phase of the OPM3. Answer: TRUE Diff: 3 Page Ref: 247 21) BPR is often used as the main reason for moving from legacy systems to an ERP system. Answer: TRUE Diff: 2 Page Ref: 246 22) A business process is defined as "a set of logically related tasks performed to achieve a defined business outcome." Answer: TRUE Diff: 1 Page Ref: 247 23) Reengineering can be traced back to the 1700s. Answer: FALSE Diff: 1 Page Ref: 247 24) The first step in the BPR methodology is to define the "as is" process. Answer: FALSE Diff: 3 Page Ref: 248 36 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 25) Sometimes the ERP system is not purchased until after the "to be" processes are defined and communicated. Answer: TRUE Diff: 3 Page Ref: 248 26) BPR with an ERP implementation requires crossing organizational levels. Answer: FALSE Diff: 2 Page Ref: 248 27) The "to be" processes are the same as the existing processes. Answer: FALSE Diff: 2 Page Ref: 249 28) In the "to be" phase some processes will be redesigned and some will be eliminated. Answer: TRUE Diff: 2 Page Ref: 249 29) In the "as is" phase, all the new processes must have estimates of timing and who is responsible. Answer: FALSE Diff: 3 Page Ref: 249 30) Almost all ERP systems are slow and can be adjusted to meet organizational vision and goals. Answer: FALSE Diff: 2 Page Ref: 249 31) The BPR organizational structure must coincide with the project governance. Answer: FALSE Diff: 3 Page Ref: 252 32) ERP implementation project CEOs are created just for the project. Answer: FALSE Diff: 2 Page Ref: 252 33) The development of the project team is the responsibility of the CEO along with leads in each area. Answer: FALSE Diff: 2 Page Ref: 246 34) The only way to tell whether a project is on schedule is by using project measurements. Answer: TRUE Diff: 2 Page Ref: 246 35) Project leads provide input to management and coordinate team activities. Answer: TRUE Diff: 2 Page Ref: 246 36) A BPM process category is software-intensive processes. Answer: FALSE Diff: 3 Page Ref: 252 37 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 37) A BPM process category is people-intensive processes. Answer: TRUE Diff: 3 Page Ref: 252 38) A BPM process category is decision-intensive processes. Answer: TRUE Diff: 3 Page Ref: 252 39) A BPM process category is hardware-intensive processes. Answer: FALSE Diff: 3 Page Ref: 252 40) In the process of identifying and prioritizing reports from the old system, some of them may be eliminated altogether. Answer: TRUE Diff: 2 Page Ref: 246 41) The ________ manages the day-to-day aspects of the project. A) Steering Committee B) Super User C) Project Manager D) change management team Answer: C Diff: 1 Page Ref: 246 42) The Project Executive must oversee project activities and provide broad ________ for the project and resolve policy level issues. A) functions B) growth C) technical requirements D) oversight Answer: D Diff: 2 Page Ref: 246 43) The overall policy, budget, and scope of the project are determined by the: A) PMO. B) owners. C) Steering Committee. D) Project Executive. Answer: B Diff: 2 Page Ref: 246 44) The BPR methodology starts with ________ the first step. A) testing B) mapping C) definition 38 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 D) reevaluation E) preparation Answer: E Diff: 2 Page Ref: 248 45) The BPR methodology continues to the second step ________. A) testing B) mapping C) definition D) reevaluation E) preparation Answer: C Diff: 2 Page Ref: 248 46) The BPR methodology continues to the third step ________. A) testing B) mapping C) definition D) reevaluation E) preparation Answer: B Diff: 2 Page Ref: 248 47) The BPR methodology continues to the fourth step ________. A) testing B) mapping C) definition D) reevaluation E) preparation Answer: A Diff: 2 Page Ref: 248 48) The BPR methodology continues to the fifth step ________. A) testing B) mapping C) definition D) reevaluation E) preparation Answer: D Diff: 2 Page Ref: 248 49) ________ is a methodology for assessing whether an organization has the skills in place to successfully implement an ERP system. A) BPR B) Business blueprinting 39 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 C) CSF D) OPM3 Answer: D Diff: 2 Page Ref: 246 50) Within an ERP project, ________ requires crossing organizational boundaries and a more extensive change management effort because of the high anxiety towards it by the workforce. A) BPR B) Business blueprinting C) CSF D) OPM3 Answer: A Diff: 3 Page Ref: 260 51) Resistance to change may be high but can be reduced with a significant ________ effort early and often in the project. A) development B) risk management C) change management D) functional management Answer: C Diff: 2 Page Ref: 260 52) Over the years, ________ has been equated with downsizing in ERP projects. A) BPR B) Business blueprinting C) CSF D) OPM3 Answer: A Diff: 3 Page Ref: 260 53) With a new ERP system, not only do workers fear a loss or change in their jobs, but they also fear an overall change in the: A) organization. B) management. C) control structure. D) business process. Answer: C Diff: 3 Page Ref: 260 54) In the FoxMeyer case, at a high level, they failed to develop a(n) ________ for the change that came with their ERP implementation. A) example B) training C) business case D) presentation 40 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 Answer: C Diff: 2 Page Ref: 244 55) The OPM3 consists of three stages or steps:________, assessment, and improvement. A) design B) training C) conversion D) knowledge Answer: D Diff: 3 Page Ref: 244 56) Having a strong sense of ________ will help provide continuity and a basis for moving forward as decisions are made and business processes change. A) participation B) teamwork C) commitment D) functionality Answer: B Diff: 3 Page Ref: 244 57) ERP implementations require their own organizations and ________ structure. A) marketing B) accounting C) reporting D) staffing Answer: C Diff: 3 Page Ref: 244 58) A change in the ________ would be an example of an organizational change. A) building security B) departmental staff C) mission D) marketing literature Answer: C Diff: 2 Page Ref: 244 59) Half of all ERP projects fail to deliver all the anticipated benefits because they do not do a good job of: A) blueprinting. B) managing change. C) training users. D) data migration. Answer: B Diff: 3 Page Ref: 244 41 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 60) BPR studies not only identify process and procedural changes for the business, but also ________ that can create industry advantages. A) high rewards B) high ROI opportunities C) best practices D) case studies Answer: C Diff: 3 Page Ref: 245 61) Two factors that help ensure organizational commitment to the ERP project include the OPM3 process and a ________ plan. A) training B) go live C) communication D) stabilization Answer: C Diff: 2 Page Ref: 246 62) The objective of ________ is to minimize the risk of failure and maximize the benefits of the change. A) ERP projects B) change management C) communication D) project management Answer: B Diff: 2 Page Ref: 246 63) The goal of the ________ process is to measure whether the organization has the skills and experience necessary to implement an ERP system. A) OPM3 B) PMO C) BPR D) staffing analysis Answer: A Diff: 2 Page Ref: 246 64) To fully utilize the new ERP system, the ________ results need to be incorporated into the ERP implementation scope and plan. A) blueprinting B) functional analysis C) OPM3 D) BPR Answer: D Diff: 3 Page Ref: 247 42 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 65) In order to reengineer a business process, it must be first dismantled into individual ________ and then put back together into a new set of business flows. A) functions B) activities C) transactions D) data flows Answer: B Diff: 2 Page Ref: 247 66) BPR is often equated with ________. A) leadership B) status quo C) downsizing D) stealing E) none of the above Answer: C Diff: 2 Page Ref: 248 67) BPR teams will be composed of functional users and ________ along with facilitators. A) managers B) attorneys C) consultants D) IT Staff E) none of the above Answer: A Diff: 3 Page Ref: 248 68) Working through the as is phase of the BPR process is often tedious and stressful, so it is good to counter this with ________ and events. A) conferences B) team building exercises C) meetings D) vacation E) none of the above Answer: B Diff: 3 Page Ref: 249 69) The "to be" phase is ________ difficult than the "as is" phase. A) more B) less C) equally as D) none of the above Answer: A Diff: 2 Page Ref: 249 43 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 70) Some team members will be ________ by the idea of changing a process. A) fired B) prompted C) threatened D) dumb founded E) none of the above Answer: C Diff: 1 Page Ref: 249 71) Some BPR tools are ________ while others address certain market niches. A) expensive B) cheap C) comprehensive D) stylish E) none of the above Answer: C Diff: 1 Page Ref: 250 72) Functional and technical staff on the ERP implementation project should report to ________ rather than their home departments. A) attorneys B) consultants C) executives D) project leads E) none of the above Answer: D Diff: 3 Page Ref: 252 73) Sample BPM vendors include: A) Adobe. B) EMC. C) IBM. D) Oracle. E) all of the above Answer: E Diff: 3 Page Ref: 253 74) Benefits of implementing BPM include: A) employees work longer hours. B) smooth business operations. C) low efficiency reduces costs. D) employees don't feel worse off. E) none of the above Answer: B Diff: 2 Page Ref: 257 44 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])  lOMoAR cPSD| 14663360 75) The benefits of BPM are driven by the Four R's of Process: A) Roles, Relationships, Revenue, Routing. B) Rules, Relationships, Revenue, Routing. C) Roles, Rules, Revenue, Routing. D) Roles, Relationships, Rules, Routing. E) none of the above Answer: D Diff: 2 Page Ref: 258 45 Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall Downloaded by A ([email protected])