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Questions and Answers

What type of logic is typically associated with ERP systems?

Presentation logic
Middleware logic
Business logic (correct)
Data logic

What is critical for the success of an ERP system implementation?

Strong technical skills from users
Strong commitment from management (correct)
Strong system administrator support
Strong commitment from vendors

What type of ERP implementation approach involves significant modifications to the ERP software?

Cross-functional implementation
Vendor-driven implementation
Chocolate implementation (correct)
Vanilla implementation

Why do most organizations choose to purchase ERP software from a vendor?

Because they lack the necessary skills and time to develop it in-house (D) Signup and view all the answers

What is the first step in selecting an ERP vendor?

Needs assessment (B) Signup and view all the answers

What is the period of time after ERP implementation when the number of issues and problems are reduced?

Stabilization phase (B) Signup and view all the answers

What is a key goal of ERP systems?

To make information flow between departments (A) Signup and view all the answers

What is a major challenge of ERP system implementation?

Integrating the ERP system with existing systems (A) Signup and view all the answers

What is a common cause of ERP system implementation failures?

Lack of attention to business processes and people components (C) Signup and view all the answers

What is the primary benefit of a layered approach to implementing an ERP system?

Lowering the long-term maintenance of the ERP application (D) Signup and view all the answers

What is the primary function of an ERP system?

To integrate a business' processes across their value chain (B) Signup and view all the answers

What is a 'vanilla' ERP implementation?

An ERP implementation with no modifications or customizations (A) Signup and view all the answers

What is the primary advantage of ERP systems in terms of data management?

They provide a central repository for all corporate data, information, and knowledge (C) Signup and view all the answers

What is the purpose of ERP vendors embedding best practices in their software?

To provide a standardized approach to business processes (C) Signup and view all the answers

What is the primary challenge of ERP system implementation?

Lack of attention to business processes and people components (D) Signup and view all the answers

What is the primary advantage of ERP systems in terms of worker productivity?

They provide a central repository for all corporate data, information, and knowledge (C) Signup and view all the answers

What is a common misconception about ERP systems?

They are similar to conventional software packages like Microsoft Office (D) Signup and view all the answers

What is a key challenge in ERP system implementation?

People, process, and change issues (C) Signup and view all the answers

What is a characteristic of strategic level functions?

They are highly unstructured (D) Signup and view all the answers

What is a common outcome of ERP system implementation?

Businesses become more integrated (D) Signup and view all the answers

What is a key difference between ERP and eBusiness?

ERP is an adaptive technology and eBusiness is a disruptive technology (B) Signup and view all the answers

What is a characteristic of ERP system implementation in the early days?

Management did not clearly understand the organizational issues (C) Signup and view all the answers

What is a requirement for ERP system implementation?

Both technical and business knowledge (D) Signup and view all the answers

What is a benefit of ERP system implementation?

Increased integration and coordination (B) Signup and view all the answers

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Study Notes

ERP Systems

A strong commitment from management is critical for the success of an ERP system.

ERP Implementation

Modifying an ERP system during implementation increases the cost of the system and increases the implementation risks.
A "chocolate" implementation involves considerable modifications to the ERP software.
Most organizations choose to purchase ERP software from a vendor because they lack the skill sets and time necessary to develop it in-house.

ERP Vendors

An organization must first do a needs assessment to help narrow down the ERP vendors to a select few.
ERP vendors embed best practices in their software.

ERP Implementation Phases

Stabilization is the time from "go live" to about 90 days after, or until the number of issues and problems have been reduced.

ERP Systems Goals

One of ERP Systems' goals is to make information flow between departments and the system.

ERP Characteristics

ERP systems are different from conventional software packages like Microsoft Office.
ERP systems integrate a business' processes across their value chain.
ERP systems help to increase the efficiency of the organization and worker productivity by providing a central repository for all corporate data, information, and knowledge.

ERP Implementation Challenges

ERP implementations usually go beyond technical issues, to include people, process, and change issues.
ERP system implementation failures are often caused by lack of attention to the business processes and the people components.

ERP Implementation Approaches

A "vanilla" ERP implementation is when the organization decides to implement the ERP software "as is".
The layered approach to implementing an ERP system helps organizations lower the long-term maintenance of the ERP application.

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