Enterprise Systems for Management (PDF)

CHAPTER 1 Introduction to Enterprise Systems for Management 1 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Learning Objectives Understand the information systems evolution and its historical role in the organization leading to sy...

CHAPTER 1 Introduction to Enterprise Systems for Management 1 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Learning Objectives Understand the information systems evolution and its historical role in the organization leading to systems integration and Enterprise Resource Planning (ERP). Learn about ERP systems and evolution, components, and architecture; understand the benefits and drawbacks of implementing ERP systems and how they can help an organization improve its efficiency and worker productivity. Gain an overview of the implementation process (e.g., the ERP life cycle, business process reengineering project management, and change management). Understand the role of people, vendors, consultants, and the organization in making the ERP implementation process successful. Comprehend the ethical, global, and security challenges while implementing an ERP system, and look at the ERP vendors and industry trends. 2 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Preview In the early days of ERP implementation most management did not understand the magnitude of issues an organization has to consider before, during, and after implementation. ERP systems are very different from conventional packaged software, such as Microsoft Office and others. There are no shortcuts when it comes to implementing an enterprise system. 3 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Enterprise Systems in Organizations Business organizations have become very complex and their business needs can no longer be supported by one single information system. Information Systems are a critical component of a successful organization today. Management is generally categorized into three levels: Strategic, Mid-Management and Operational. Information Systems provide a high level of computer automation to support business functions such as: Accounting Finance Human Resource Management Customer Service Marketing Operations 4 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Enterprise Resource Planning (ERP) Systems WHAT IS AN ERP SYSTEM? Enterprise Resource Planning Systems are the first generation of enterprise systems meant to integrate data and support all the major functions of organizations. ERP systems integrate various functional aspects of the organization as well as systems within the organization of its partners and suppliers. The goal of an ERP system is to make the information flow dynamic and immediate, therefore, increasing its usefulness and value. 5 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-2 Integrated Systems - ERP 6 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Enterprise Resource Planning (ERP) Systems (Cont’d) Another goal of ERP is to integrate departments and functions across an organization into a single infrastructure that serves the needs of each department. ERP systems replace an assortment of systems that typically existed in organizations. (Accounting, HR, Materials Planning, Transaction Processing, etc.). ERP solves the critical problem of integrating information from different sources and makes it available in real-time. 7 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  ERP Systems Components An ERP system consists of: Hardware Servers and peripherals Software Process Operating systems and database Information Organizational data from internal and external sources Process Business processes, procedures, and policies People End users and IT staff 8 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-3 ERP Components 9 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-4 ERP Components Integration 10 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  ERP Architecture The architecture of an ERP system influences the cost, maintenance, and the use of the system. A flexible architecture is best – it allows for scalability as needs change and grow. A system’s architecture is a blueprint of the actual ERP system and helps the implementation team build the ERP system. If purchased, ERP architecture is often driven by the vendor but other IT architectures are driven by organizational strategy and business processes. 11 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-6 Logical Architecture of an ERP System 12 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-7 Tiered Architecture Example of ERP System 13 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  System Benefits of an ERP System Integration of data and applications across functional areas (i.e., data can be entered once and used by all applications; thus improving accuracy and quality of the data). Improvements in maintenance and support as IT staff is centralized. Consistency of the user interface across various applications means less employee training, better productivity, and cross-functional job movements. Security of data and applications is enhanced due to better controls and centralization of hardware. 14 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  System Limitations of an ERP System Complexity of installing, configuring, and maintaining the system increases, thus requiring specialized IT staff, hardware, and network facilities. Consolidation of IT hardware, software, and people resources can be cumbersome and difficult to attain. Data conversion and transformation from an old system to a new one can be a tedious and complex process. Retraining of IT staff and end users of the new system can produce resistance and reduce productivity. 15 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Business Benefits of an ERP System Increasing agility of the organization in terms of responding to changes in environment for growth and maintaining market share. Information sharing helps collaboration between units. Linking and exchanging information in real-time with supply-chain partners improves efficiency. Better customer service due to quicker information flow across departments. Efficiency of business processes are enhanced due to the re-engineering of business processes. 16 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Business Limitations of an ERP System Retraining of all employees with the new system can be costly and time consuming. Change of business roles and department boundaries can create upheaval and resistance to the new system. 17 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall ERP Implementation (Business Process Management) Business process management is the understanding, visibility, and control of business processes. BPM has a prescribed methodology that should be followed to help document business processes and understand their use throughout the business. Improved business processes may result in: – Improved customer satisfaction. – Reductions in cost. – Increased productivity by allocating resources to more value- added activities. 18 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  ERP Implementation (ERP Life Cycle) The key to a successful implementation is to use a proven methodology, take it one step at a time, and begin with the planning and understanding the ERP life cycle. ERP system implementations are very risky, and using a well-defined project plan with a proven methodology will assist in managing those risks. There must be a strong well-communicated need to make the change from the existing information systems/applications to an ERP system. 19 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-10 ERP Implementation Methodology 20 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-11 Product Life Cycle 21 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Software and Vendor Selection It is best for an organization that does not have the experience in developing ERP systems to purchase one on the market. Before selecting a vendor, the organization must carefully evaluate its current and future needs in enterprise management systems. Review the organization’s existing hardware, network, and software infrastructure, and the resources available for the implementation. 22 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Vendor Evaluation Business functions or modules supported by their software. Features and integration capabilities of the software. Financial viability of the vendor as well as length of time they have been in business. Licensing and upgrade policies. Customer service and help desk support. 23 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Vendor Evaluation (Cont’d) Total cost of ownership. IT infrastructure requirements. Third-party software integration. Legacy systems support and integration. Consulting and training services. Future goals and plans for the short and long term. 24 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Operations and Post-Implementation Going live (“Go-live”) is one of the most critical points in a project’s success. It is vital to focus the efforts of all project teams to ensure that task and activities are completed before going live. – This allows project management to address any outstanding issues that may jeopardize the Go-live date. – This involves a readiness process that needs to include as many team members and appropriate users and managers as possible. 25 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Five Areas of Stabilization are Important: Training for end-users. Reactive support (i.e., help desk for troubleshooting). Auditing support to make sure data quality is not compromised by new system. Data fix to resolve data migration and errors revealed by audits. New features and functionalities to support the evolving needs of the organization. 26 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-12 Project Management 27 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall Figure 1-13 Project Life Cycle 28 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  People and Organization Project Management For an ERP system to be implemented successfully, project management must provide strong leadership, a clear and understood implementation plan, and close monitoring of the budget. Consultants It is often the case for organizations without much ERP implementation experience to use implementation partners such as consultants. 29 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  People and Organization (Cont’d) Change Management This helps prepare for changes to how business is done. In implementing new systems, communicating, preparing, and setting expectations is as important as providing training and support. Business Process Re-engineering Business processes will need to be changed, adjusted, or adapted to the new system to use the functionality of an ERP system fully. Global, Ethical and Security Management Outsourcing overseas, ethical issues, and problems with system security have also attracted a lot of attention in ERP implementation. 30 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  ERP Vendors SAP SAP is the recognized global leader among ERP vendors with over 12 million users. Its solutions are for all types of industries and for every major market. www.sap.com Oracle/Peoplesoft As the second largest ERP vendor, Oracle provides solutions divided by industry category and promises long- term support for customers of PeopleSoft- (acquired in 2004). www.oracle.com Infor The world’s third largest provider of enterprise software. It delivers integrated enterprise solutions in supply chain, customer relationship and suppliers management. 31 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  ERP Vendors (Cont’d) Microsoft Dynamics Formerly Microsoft Business Solutions or Great Plains, Microsoft Dynamics is a comprehensive business- management solution built on the Microsoft platform. Microsoft Dynamics integrates finances, e-commerce, supply chain, manufacturing, project accounting, field service, customer relationships, and human resources. Lawson Industry-tailored software solutions that include enterprise performance management, distribution, financials, human resources, procurement, and retail operations. www.Lawson.com 32 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  ERP Vendors (Cont’d) SSA Global Acquired Baan in 2004.They claim to offer solutions that accomplish specific goals in shorter time frames and are more efficient with time. Epicor This company provides enterprise software solutions for midmarket companies around the world. Claims to have solutions to a variety of needs, whether a customer is looking for a complete end-to-end enterprise software solution or a specific application. 33 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Implications for Management ERP systems implementation is a complex organizational activity. – Important to evaluate and learn from the successes and failures. – Managing risk is all about keeping project focus and clear communications throughout the organization. ERP systems implementation requires strong project management oversight. ERP systems provide improved and added functionality for an organization. ERP systems are set to proliferate globally. 34 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Summary Whereas the risks for implementing an ERP are greater, the payoff is very high for organizations. The integration of data helps an organization to better meet the demands of a fast and dynamic business world. The use of ERP systems provides for integrated data and business processes, thereby creating opportunities for organizations to expand and change as their business changes. 35 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Summary (Cont’d) ERP components consist of hardware, software, information, process, and people to perform the fundamental phases of an information system: input, process, and output. ERP system architecture is a blueprint of the actual ERP system. There are two types of architecture: physical and logical. The selection of a system must be based on the needs of the organization and how well a vendor meets those needs now or in the future. 36 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall  Summary (Cont’d) To be successful in implementing an ERP system, an organization and its management must clearly understand the implementation process. – The key to this is the application of an ERP life cycle and methodology throughout an implementation. People and organizations are an important part of the implementation process. Without in-house experts, either the software vendor or a third party should be hired and used to assist or lead the project. Whereas ERP implementations are costly in time and resources, the greater costs are in process change, system maintenance, and remaining current. 37 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America. Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall 38 Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall