Traffic Direction control and ancillary services.pdf

BOCA RATON POLICE SERVICES DEPARTMENT Departmental Standards Directive 61.200 TRAFFIC DIRECTION, CONTROL, AND ANCILLARY SERVICES Revised: August 4, 2022 I. PURPOSE: The purpose of this departmental standards directive is to provide information for employees of the Department to govern those activ...

BOCA RATON POLICE SERVICES DEPARTMENT Departmental Standards Directive 61.200 TRAFFIC DIRECTION, CONTROL, AND ANCILLARY SERVICES Revised: August 4, 2022 I. PURPOSE: The purpose of this departmental standards directive is to provide information for employees of the Department to govern those activities that directly affect the movement and control of vehicles and pedestrians. II. POLICY: It is the policy of the Department to perform traffic direction and control functions to ensure the safe and efficient movement of vehicles and pedestrians throughout the city. It is the policy of the Department that we will assist and support the Traffic/Special Projects Division of the Municipal Services Department with traffic engineering activities. III. DEFINITIONS: Hazardous Materials: Solids, liquids, and gaseous materials that are potentially unstable or injurious to life, e.g., fertilizers, gasoline, chlorine gas, natural gas, etc. Probable Cause: Where the facts and circumstances within the law enforcement officer's knowledge and of which he/she had reasonably trustworthy information are sufficient in themselves to warrant a person of reasonable caution in the belief that an offense has been or is being committed. Traffic Engineering Division: A function within the Municipal Services Department responsible for planning, installing, and maintaining traffic patterns and controls. IV. PROCEDURE: A. TRAFFIC DIRECTION AND CONTROL TEST: 1. RESPONSIBILITY: a. Although the responsibility for traffic direction and control is shared by both law enforcement officers (LEOs) and civilian employees, the tasks involved shall be accomplished, whenever practical, by community service officers (CSOs). Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 1 of 16 2. MANUAL DIRECTION OF TRAFFIC: 18.07 a. Traffic control should be accomplished in the safest and most costefficient manner, which generally is by signs or signals rather than by manually directing traffic. i. Exceptions include special events involving motorcades and parades, and special traffic hazards such as power failures, emergency management evacuations, which temporarily alter the normal traffic pattern and require short-term corrective action by LEOs or CSOs. b. When Department employees observe or encounter hazardous traffic conditions that require immediate corrective action by manual direction, appropriate action should be taken. i. The employee will notify his/her supervisor, as well as the Communications Center, of the problem and the action being taken. ii. The supervisor shall determine whether to assign additional or replacement employees, or request assistance from the City’s Traffic Engineering Division if appropriate. iii. The employee shall manually direct traffic in accordance with the procedures set forth during the course of his/her training. iv. LEOs and CSOs shall learn manual operation of automated traffic signals during academy training and during the field training process. v. Manual traffic light control devices and traffic box keys are available from Special Operations Section employees. c. When a Department employee becomes aware of a traffic problem that may require additional study by the City’s Traffic Engineering Division; a supervisor of the Special Operations Section shall be informed of the problem and recommendations. d. If necessary, a Special Operations Section supervisor will forward the information concerning traffic problems or suggestions directly to the City’s Traffic Engineering Division. 3. TEMPORARY TRAFFIC CONTROL DEVICES: 18.07 a. In situations involving peak traffic hours, special events, emergencies, and signal failure, temporary traffic control devices may be used. i. Temporary signs, barricades, and portable stop signs are available through the City's Sign Shop; employees are on call after normal business hours. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 2 of 16 ii. The City’s Sign Shop will provide devices in compliance with the U.S. Department of Transportation’s Manual on Uniform Traffic Devices. 4. SPECIAL EVENTS: a. The supervisors assigned to the Special Operations Section shall coordinate traffic control and direction during special events. b. Coordination shall include, but not be limited to, employee scheduling and deployment, parking and spectator control, alternative traffic routes, temporary signage, and the After-Action Report. 5. ESCORT SERVICES: 18.09 a. Emergency escorts of civilian vehicles are prohibited. b. Civilian funeral escorts shall be handled by private escort services unless specific approval is obtained from the chief of police or his/her designee. c. Escort requests for public officials and dignitaries shall be directed to the chief of police or his/her designee. d. Requests for escorting individuals for security, such as escorting business employees to financial institutions, will be referred to the watch commander to determine if they should be honored. i. Escorts will receive a low priority unless extenuating circumstances exist. ii. Escorts will be approved on a temporary basis and only if an apparent threatening situation or problem exists. e. Requests for escorts of hazardous or unusual cargo shall be directed to the chief of police or his/her designee. f. A Special Operations Section supervisor, after approval, shall provide assistance to private escort services engaged in the movement of oversized vehicles taking into consideration the number and type of escort vehicles, the timing and route of the project, and compliance with local and state laws. 6. TRAFFIC CONTROL AT FIRE SCENES: a. The Boca Raton Fire Rescue Services Department (BRFRSD) shall command operations at the scene of a major fire. Department employees shall be responsible for traffic and crowd control, first responder medical assistance, and other functions as required. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 3 of 16 7. TRAFFIC CONTROL DURING ADVERSE CONDITIONS: 18.08 a. Reflective traffic vests and reflective rain gear will be kept inside vehicles and readily accessible at all times. i. When directing traffic, or at any time deemed appropriate by a supervisor, employees shall wear his/her Department-issued reflective vests. ii. Any employee who enters a roadway to direct a violator to the side of the road for traffic enforcement shall wear a Department-issued traffic vest or Department issued reflective rain gear. b. During extreme conditions, e.g., lightning, hurricanes, severe weather, limited visibility, etc., directing traffic is not required until the conditions subside. c. Department employees should notify a supervisor when extreme conditions exist. d. An employee may use a marked patrol vehicle, with emergency lights activated, to temporarily detour traffic. e. Consideration for additional traffic control support will be made, as soon as possible, after the first employee arrives on the scene and assesses the situation. f. When localized flooding occurs and employees are required to assist with street closings, public safety dispatchers (PSDs) will be notified of the road closings and the information will also be relayed to the BRFRSD. 8. TRAFFIC CONTROL AT CRASH SCENES: a. The purpose of traffic control at a crash scene is to establish a safe environment for all vehicles and pedestrians. i. The roadway shall be cleared as soon as practical. ii. Emergency vehicles, approved traffic cones, portable signs, and flares, if appropriate, shall be used to ensure the safe passage of traffic. iii. The City’s Sign Shop shall be contacted if any additional signage is needed. iv. The roadway shall not be opened until the investigation has been completed, and all debris and involved vehicles have been removed. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 4 of 16 9. PARKING CONTROL: a. Parking enforcement activities may take the form of verbal warnings, written warnings, tickets, or tickets/tows where authorized. b. The type of enforcement action taken will depend on the circumstances of the incident and the discretion of the employee(s) and/or his/her supervisor. c. A LEO or CSO who notices a disabled parking violation when the owner/driver is not present shall use the City parking citation procedures as specified in SOP 61.04 Traffic Citations. d. Any other violation where the driver is present shall be issued on a Uniformed Traffic Citation (UTC), citing the appropriate Florida State Statute, and following the procedures set forth in SOP 61.04 Traffic Citations. e. In cases where the placard is seized, the employee shall follow the placard seizure procedures as specified in SOP 61.04 Traffic Citations. f. All parking enforcement actions that utilize the City parking citation shall follow the procedures set forth in SOP 61.04 Traffic Citations. 10. TRAFFIC ANALYSIS AND CONTROL: a. The Special Operations Section shall address specific traffic concerns expressed by various individuals, groups, and organizations, including, but not limited to, citizens, government officials, and Department employee. b. The assigned Special Operations Section supervisor will maintain a record of traffic concerns, as well as proposed solutions and completed activities. B. TOWING: 1. VEHICLE TOW/CONDITIONS FOR REMOVAL: a. When an employee encounters a vehicle under any of the following conditions, the employee is authorized to remove/impound, e.g., tow the vehicle: i. When authorized by Florida State Statute or City Ordinance. ii. When any disabled vehicle attended or unattended constitutes a hazard or obstruction to the normal flow of traffic. iii. When any disabled vehicle attended or unattended is on or within ten (10) feet of an operational railroad track. iv. When removal is necessary in the interest of public safety because of fire, flood, storm, or other emergency reasons. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 5 of 16 v. When a vehicle is found parked illegally in a properly marked tow-away zone. vi. When the driver, who is the sole occupant of the vehicle, is physically taken and arrested. vii. When the vehicle is seized following Florida State Statutes. viii. When there are multiple occupants in the vehicle and the owner is physically arrested, the owner can be given the option of releasing his/her vehicle to a third party by completing the Department’s Third Party Vehicle Release Form. (See Third Party Releases below.) 2. DOCUMENTING TOWED VEHICLES: a. All vehicles towed will be documented by PSDs in CAD or by the reporting LEO or CSO on a crash report and/or Vehicle Report. Information documented will include the following information, at a minimum: 18.13 3. i. Time ii. Date iii. Location iv. Requesting employee v. Reason for removal or tow vi. Towing service name vii. Location of the vehicle viii. Notification (or attempts) to the registered owner ix. Inventory of contents. VEHICLE INVENTORY: a. The inventory process shall include all interior portions of the vehicle, including the trunk and other locked compartments. b. All locked containers, including baggage, may be opened, and inventoried to account for all impounded property. c. If the vehicle is locked, the employee should visibly inspect the interior, note the contents, and whether the vehicle was locked. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 6 of 16 4. CONTRABAND: a. The findings of any illegal contraband shall result in a criminal investigation that may justify the arrest of the occupant of the vehicle or owner of the contraband. b. If the vehicle is subject to forfeiture under FSS 932.701-707, Florida Contraband Forfeiture Act, the vehicle shall be taken to the Department for seizure. See Departmental Standards Directive 74.500 Seized Property for more information. 5. THIRD PARTY RELEASE: a. If an alternate licensed driver is available and present at the time of the owner’s arrest and the vehicle has not transported, concealed or conveyed contraband or otherwise facilitated the commission of a felony, the arrested owner may be given the option of impoundment or release of the vehicle to another party who is present using the Third Party Vehicle Release Form. b. If the arrested owner authorizes the release of the vehicle to the third party, the arrested owner shall execute an authorization and hold harmless agreement to the Department. i. The arresting LEO shall obtain both parties’ signatures on the Chain of Custody. ii. If the arrested owner refuses to release the vehicle to the third party, the LEO shall have the vehicle towed. iii. If the licensed owner is available and present at the time of the driver's arrest and the vehicle has not been used to facilitate the commission of a felony; the vehicle may be released to the owner. 6. TOW TRUCK: a. If it is deemed that a tow truck is required, the employee will request the PSD call the City contracted towing company or owner-requested towing company to respond. b. It is the employee’s responsibility to complete a vehicle report and give a copy of it to the tow truck driver. c. Vehicles towed from crash scenes do not require a vehicle report. d. If traffic conditions permit, before calling for the tow of an unoccupied vehicle, an attempt should be made to contact the registered owner to determine if assistance is in route. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 7 of 16 7. EMPLOYEE RESPONSIBILITY: a. If the vehicle’s owner/driver requests transportation and does not wish to ride in the tow truck, the employee shall transport the owner/driver to a place of safety within the city limits of Boca Raton, unless the employee is sent on a priority call. b. If the transport destination is out of the city limits, the employee will obtain supervisory permission prior to transporting. c. Unless relieved, the employee will not break from the call if the vehicle is a definite traffic hazard and his/her presence is required to maintain the safety of motorists. 8. RIGHT-OF-WAY VIOLATIONS: a. In an agreement with the Code Enforcement Division, the Department will jointly enforce Section 10-116, et al, of the City ordinances dealing with abandoned, wrecked, or inoperable vehicles on City rights-of-way, and Code Enforcement will handle all private property violations. b. The Department’s procedure for handling right-of-way complaints will be as follows: i. An employee observes the vehicle that appears not to have been moved for some time in a right-of-way. ii. The employee attempts to verify ownership through the tag or vehicle identification number (VIN) and makes a reasonable effort to notify the owner of the violation. c. If the employee receives no compliance within a reasonable period, a red Day-Glo Violation Notice will be placed on the side window of the vehicle advising the owner that further legal action will occur if the vehicle is not removed within 72 hours. i. At the end of the 72-hour period, the employee will follow-up the removal of the vehicle by the City's towing contractor. ii. On completion of the assignment, the Vehicle Tow Report will be submitted to records. iii. The above procedure is for violations on right-of-way only, private property violations will be referred to Code Enforcement. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 8 of 16 9. PRIVATE PROPERTY VIOLATIONS: a. Stolen vehicles may be impounded after the crime scene has been processed unless the owner can take possession of it within a reasonable period of time. b. Regarding tows from private property, police involvement is limited to educating parties concerning police limitations and civil procedures following FSS 715.07, and keeping the peace. i. The complainant will initiate a private tow; the employee will not make the request for the tow. ii. Employees are not permitted to provide any information obtained via FCIC to complainants or to other members of the public. 10. TOWING PROCEDURES: a. Although the City has contracted with a towing service, the owner or person in possession of the disabled vehicle shall be given the opportunity of contacting the wrecker or tow company of his/her choice if the vehicle does not create a hazardous condition and a reasonable response time can be expected. i. The owner shall be given the opportunity of having the vehicle towed to a garage or compound other than that of the contracted service. ii. If the owner/driver requests special assistance, the employee will request the PSD to attempt to contact the requested party, provided the owner/driver will remain with the vehicle. iii. If the owner/driver requests a tow service, the employee will advise the PSD that the request is by the owner/driver, the make, model, and tag number of the vehicle, and if there are any special conditions, e.g., flat tire, owner/driver requests flatbed, etc. iv. The PSD will notify the contracted towing company of the request. v. After an unattended vehicle is towed, the PSD will be given a description of the vehicle including make, model, color, and tag number, to be entered into the tow log. vi. If the vehicle was towed for being abandoned, either red tagged or left in the roadway, the employee will fill out a Computer Request Form, entering the vehicle as Abandoned/Impounded in the Remarks Section. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 9 of 16 b. Communications employees will maintain a log of all vehicles towed when the owner is not present to prevent reports of vehicles as stolen when they were towed for another reason. c. The log will consist of the make, model, color, and tag number of the vehicles towed as well as the location from which the vehicle was towed. d. Liability for any towed vehicle and all property contained therein commences at the time that the wrecker is hooked to the vehicle. e. The Department employee shall note all damage to the vehicle. f. The employee who requested the City's authorized towing services has the right to cancel the request until the time that the wrecker is hooked on to the vehicle. i. The towing service agrees contractually that the mere response to a service call scene without other action does not constitute a service for which charges are applicable. ii. The practice of wrecker drivers attempting to collect a portion of the fee for their response may be construed as a breach of contract. g. The City’s authorized towing service is responsible for removing all broken glass, debris, and other injurious substances in the roadway from the towed or damaged vehicle per the contract and Florida State Statutes. 11. PLACING HOLDS ON VEHICLES: 18.13 a. The only reason a hold may be placed on a vehicle is for evidence, seizure pursuant to state or federal forfeiture laws, or criminal investigative processing. b. Holds are not to be placed on vehicles for proof of ownership or any other reason. c. When a Department employee requires a hold to be placed on a vehicle, the employee shall request communications to contact the towing company from the current rotation list contracted by the City. d. All vehicles involved in traffic homicide investigations will be placed on hold with the on-scene investigator directly notifying the tow operator. i. A Vehicle Tow Report is not necessary in a traffic homicide case. e. Any vehicle placed on hold for reasons other than traffic homicide investigation shall follow the below procedure. i. Effective: October 1, 1988 Revised: August 4, 2022 A case number shall be assigned to the incident. Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 10 of 16 ii. The employee will fill out a Vehicle Tow Report and have it signed by the towing company representative. iii. A copy of the tow report shall be given to the towing company representative as a receipt and the remaining copies shall be forwarded to Records. f. Department employees shall indicate on the Vehicle Tow Report if there is a hold on the vehicle and the reason for the hold, e.g., evidence, seizure pursuant to state or federal forfeiture laws, or criminal investigative processing. i. The employee’s name and ID number authorizing the hold must be clearly identified on the report. ii. Within five days of the initial hold, the employee shall FAX a Continued Hold Form to the tow company, if necessary. iii. When a vehicle has been towed and the driver/occupant is not the owner, it is the responsibility of the towing company to notify the registered owner per FSS 713.78 (3). 12. REMOVING THE HOLD ON VEHICLES: 18.13 a. The employee authorizing the hold or his/her designee shall notify the registered owner of the vehicle, prior to the vehicle being released, that the hold will be lifted. b. The employee authorizing the hold or his/her designee shall contact the impounding towing company by telephone and verbally authorize the release of the vehicle. c. The employee shall follow-up the conversation immediately by faxing a Release from Hold Form to the towing company. d. The employee shall notify his/her supervisor and document the hold release notification in a supplemental report. e. The employee shall forward a copy of the faxed Release from Hold Form to Records to be placed in the case file. C. ANCILLARY SERVICES: 1. DISABLED VEHICLES: a. Employees will refrain from physically pushing disabled vehicles or allowing police vehicles to be used to push other vehicles from the roadway unless there is an imminent risk to people and/or property. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 11 of 16 b. If employees have pushed disabled vehicles, they must document the event within the comments section of the call. c. The employee will remain on the scene of a disabled vehicle when possible, handling traffic and occupant safety until the roadway is clear. d. If it is deemed that a tow truck is required, the employee will have Communications employees request the City contracted towing service respond. e. A citizen requested towing service may be used to remove the disabled vehicle if response time is 20 minutes or less and traffic conditions permit. f. An employee, at his/her discretion, may assist any disabled motorist with any minor mechanical problems, e.g., change a tire, transport for gasoline, etc., but will not jump-start another vehicle. g. An employee will not use any forcible entry methods into a vehicle, e.g., slim-jim, etc., unless it is a life-threatening situation such as a child, elderly, sick person, or animal locked inside the vehicle, or after receiving supervisory approval. h. If the employee uses any forcible entry method into a vehicle, he/she must document it on an Incident Report. i. Employees will, whenever possible, provide information, directions, or any other aid to any requesting motorist. 2. DISABLED VEHICLE PARKING: a. Any time an employee gives the owner of a disabled vehicle, permission for the vehicle to remain in an otherwise illegal parking place, the employee will do the following: i. Leave a note on the vehicle identifying the employee and telling why the vehicle is parked at that location. ii. Ensure that adequate information is placed on the briefing sheet so that other LEOs and CSOs are aware that the vehicle is disabled and permitted to remain at that location, as well as the duration of the permission. iii. If the vehicle is located within the Park Rangers’ area of jurisdiction, e.g., beach or park areas, inform the park rangers that the vehicle is disabled and has been given permission to park. iv. Inform Communications employees of the location, vehicle description, time the vehicle will be removed, and the owner’s information. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 12 of 16 b. Before an employee causes an unattended vehicle to be towed, he/she shall check with Communications employees to see if permission to park has been given. 3. EMERGENCY MEDICAL ASSISTANCE: a. When a department employee encounters a civilian vehicle that has an occupant in need of emergency medical care; the employee will not escort the vehicle with lights and siren activated. b. The employee will assess the situation, not allow the injured occupant to drive, and if necessary, summon Fire Rescue Services to the scene. c. If medical treatment is needed, but not life-threatening, the employee may lead the vehicle, following traffic rules, to the nearest emergency medical facility, e.g., fire station, hospital emergency room. d. If the nearest facility is a fire station, the employee will notify Communications employees of the situation that he/she is in route to the fire station. e. If the victim is driving alone in the vehicle, the employee will keep the victim from driving the vehicle under all circumstances. f. Since moving a victim is usually not recommended because it may cause more injuries, the employee should not move the victim from his/her original position unless life-threatening circumstances exist. g. The employee should not place the victim in the employee’s vehicle, etc., unless extreme extenuating circumstances exist, and their supervisor is notified. 4. HIGHWAY FIRES: a. Because fire suppression capabilities by police employees are very limited, an employee should immediately call the Fire Rescue Services Department before taking any action against a fire of any significance, e.g., vehicle engine or electrical fire, brush fire. 5. ROADWAY HAZARDS: a. As roadway and roadside hazards can be contributing circumstances in vehicle crashes; they must be repaired as soon as possible. The following resources will be used in the following situations: i. Traffic Signal Section/Sign Shop: a) Traffic light malfunctions such as burned-out bulbs; downed or hanging traffic lights; cycle malfunctions, e.g., stuck lights, or any other problem with traffic lights. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 13 of 16 b) ii. Utility Services Department: a) iii. Replacement of missing or damaged signs. Emergency repair of a City-maintained water line. Municipal Services Department: a) Roadway hazards such as potholes; missing, broken or improperly installed manhole covers; debris on roadway; improper street markings b) Barricades needed to reroute traffic for street repair or street flooding. iv. Department of Transportation (DOT): a) v. Florida Power and Light (FPL): a) vi. Downed power lines and/or poles. AT&T: a) 6. Emergency repair of State-maintained roadways. Downed telephone lines and/or poles. EMPLOYEE RESPONSIBILITY: a. When a department employee discovers roadway or roadside hazards, he/she will direct or reroute traffic to prevent any further jeopardy to motorists. b. The employee will have Communications employees notify the appropriate department of the problem and request that they respond and make repairs. c. After normal working hours (0800 to 1700), Dispatch will use the On-Call List and have the on-call person respond. d. If the problem creates a definite hazard, the employee will remain at the scene directing or rerouting traffic until the problem is corrected or he/she is relieved of the assignment. e. Under extreme conditions, e.g., lightning, hurricane, etc., a supervisor will determine if a department employee is required for every downed power line. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 14 of 16 7. HAZARDOUS MATERIALS: a. If the Fire Rescue Services Department arrives first and requests the Department for assistance, the following will occur: i. The fire officer in command will communicate what specific actions he/she is requesting from the Department, e.g., traffic control, crowd control, evacuation, etc. ii. A supervisor will be requested to report to the command post and coordinate police actions with the Fire Rescue Services Department. b. If Department employees arrive first and requests the Fire Rescue Services Department to respond, the following will occur: i. Insure there is no smoking ii. If safe to do so, identify and cordon off hazardous materials. c. Many calls for service involve potentially hazardous materials incidents and can easily go unrecognized. d. Employees shall be suspicious of any accident involving a cargo-carrying vehicle, particularly tankers. e. The employee should approach the scene from upwind, when possible, and position his/her vehicle a safe distance from the scene. f. Extreme care must be exercised when approaching a chlorine gas leak, as chlorine gas is injurious if inhaled or contacted with the skin. g. Extreme care must also be exercised when approaching a utility (natural) gas leak, as a vehicle could cause ignition of the gas. h. The employee shall call for assistance from the Fire Rescue Services Department as soon as possible and provide them with as much information as possible. i. All supervisory employees will be issued the Department of Transportation Emergency Response Guidebook. j. All vehicles or containers involved in transporting hazardous materials should have a mandatory placard or an orange panel that is prominently, displayed. i. The panel or placard contains a uniform four-digit number corresponding to its contents. Effective: October 1, 1988 Revised: August 4, 2022 Traffic Direction, Control, and Ancillary Services Directive No. 61.200 Page 15 of 16