Risk Management in Hospitality and Tourism PDF

# Risk Management as Applied to Safety, Security, and Sanitation ## **Topics (Coverage):** - IMPACTS OF NATURAL DISASTERS ON THE HOSPITALITY AND TOURISM INDUSTRY - DISASTER MANAGEMENT - PREPARING AND RESPONDING TO NATURAL DISASTERS - PHILVOCS EARTHQUAKE INTENSITY SCALE **At the end of this chapte...

# Risk Management as Applied to Safety, Security, and Sanitation ## **Topics (Coverage):** - IMPACTS OF NATURAL DISASTERS ON THE HOSPITALITY AND TOURISM INDUSTRY - DISASTER MANAGEMENT - PREPARING AND RESPONDING TO NATURAL DISASTERS - PHILVOCS EARTHQUAKE INTENSITY SCALE **At the end of this chapter, the students will be able to:** - perform simple risk assessment - develop disaster preparedness plan - respond to emergencies ## **Activate Prior Knowledge** Read and analyze the question below. Write your answer on a separate sheet of yellow paper. 1. WHAT ARE THE IMPACT OF NATURAL DISASTERS ON THE HOSPITALITY AND TOURISM INDUSTRY? ## **Acquire New Knowledge** ### READ AND LEARN The 21st Century is already been described as the century of travel. In 2010, about 900 million travel across the international border, about 4.5 billion made domestic trips. The incredible increase in travel and tourism appear to face a growing threat not only in safety and security but also in natural and man-made disasters. A disaster is a sudden event, either an accident or natural catastrophe, these causes great damage or loss of lives. A disaster can be caused by natural disasters such as typhoons, earthquakes, tsunami, floods, and volcanos. And the other is a man-made disaster or a correct term as “human instigated” examples are transportation accidents in land, sea, and air, chemical toxic air in polluted areas, pandemics such as swine flu and SARS. Another thing to consider is the acts of terrorism. The 9-11 attack in 1997 has brought a big impact in the world of travel and tourism. ### IMPACTS OF NATURAL DISASTERS ON THE HOSPITALITY AND TOURISM INDUSTRY Tourism brings a huge amount in the business industries and economic development. Several factors that may have an impact on tourism, it may be a positive impact or a negative impact. Disaster either natural or man-made can affect the natural beauty of the tourist destination, brings risk to the tourist's safety and security. ### DISASTER MANAGEMENT When studying tourism and disaster, it considers a continuum, all the stakeholders (the private sectors, government, community, business, the tourist) work together to reduce the risk of a disaster and integrates the plans to respond and recover. When disaster strikes, these agencies come together to provide relief, identify the moralities shelter, and medical assistance. The tourists' anxiety may be reduced by recovering their passports, dealing with the embassy, retrieving their important documents such as ID and money. Tourism and hospitality are business that means resilience, rapid recovery, and gaining back a reputation, (Gordon, 2015). ### PREPARING AND RESPONDING TO NATURAL DISASTER BEFORE NATURAL DISASTER A natural disaster can be predicted such as typhoons and tsunamis except for earthquakes. Despite advances in technology, there is no complete accuracy on how typhoons will be on landfall and its intensity. Observation and data are the most effective tools in predicting a natural disaster. Scientist analyzes past disasters and finds a pattern in natural phenomena, this can give warning of future events. Another way to predict natural disasters is constant surveillance, using off-shore cameras in prone areas to monitor the winds, waves, ocean currents, and weather patterns, predictions can be calculated. In this way, immediate response and recovery teams work together to lessen the effect of people and affected places. 1. Perform a risk assessment. Identify hazard that is vulnerable to disasters like floods. 2. Disaster preparedness training, train employees on how to prepare and respond to disaster 3. Develop disaster response with the community. It involves pre-positioning of relief supplies, community task force who have proper training in disaster management such as search and rescue, and basic first aid. ### AT THE EMERGENCY PHASE: 1. Coordinate with stakeholders 2. Provide necessities like water, food, first-aid kit, communication devices like fully charged cellphones, power banks, and whistles during the first 48 hours. 3. Conduct a rapid assessment of the damage to identify the immediate response for the most critical needs and preferences for assistance. ## EARTHQUAKE Earthquake is known as "tremor"," quake" or "tremblor” is a sudden movement of the surface of the earth. ### TYPES OF EARTHQUAKE **A. TECTONIC PLATE** - Created by sudden movement along the faults and place boundaries. **B. VOLCANIC EARTHQUAKE** - Induced by rising lava or magma beneath active volcanoes. ### EARTHQUAKE MONITORING SYSTEM Philippine Institute of Volcanology and Seismology (PHILCOVS) is a service institute under the Department of Science and Technology (DOST) accountable to monitor and mitigate disasters that may occur from earthquakes, volcanic eruptions, tsunami, and other related geocentric phenomena. At present PHILVOCS operates 101 seismic monitoring stations in the Philippines, (PHILVOCS, 2019). ### MAGNITUDE and INTENSITY Magnitude and Intensity measure different characteristics of the earthquake. Magnitude measures the number of energy releases at the source of the earthquake. It is determined from the measurements of seismographs. While intensity measures the strong vibration or shaking generated by the earthquake at a certain area. Intensity is established from the effects on people, man-made structures, and the natural environment. | INTENSITY | EFFECTS ON PEOPLE | EFFECTS INDOORS | EFFECTS OUTDOORS | |---|---|---|---| | 1 Very minor | Felt only by a few people at rest, vibrates | Balanced objects are disrupted minimally. | Water in the container moves back and forth slowly. | | 2 Minor | Felt by the majority of people. Some awakened from sleeping. | Hanging lamps and objects swing slightly. | Standing vehicles, vibrate slightly similar to being passed by a truck but only lasts for a short time. | | 3 Light | Felt by nearly everyone. A few frightened. Dizziness experienced by some people. | Building shakes vibration on the upper floors of the building. Dishes, windows, and doors shake making sounds like the passing of the light truck. Hanging objects shake obviously. | Standing vehicles vibrate obvious electric wires sway gently. Water is the container oscillates moderately. | | 4 Moderately Strong | Many people are awakened from their sleep and quite frightened, looking for safe shelter. | Buildings shake noticeably. Floors and walls squeak, unsteady objects fall, heavy furniture moves may cause slight damage. | Felt by drivers, electric wires sway obviously, felt by people walking. Rumbling sounds can sometimes be heard. | | 5 Strong | Most people are considered frightened. | Walls crack, heavy furniture may overturn hanging objects swing violently. | Noticeably felt by drivers. Water spills from an open container shaking trees and electric posts are noticeable. | | 6 Very strong | People have trouble walking due to violent rocking. Many try to run outdoor and find a secure place | Damage to some buildings, heavy furniture overturns, doors and windows bend. | Drivers have trouble steering, sand and clay blast occur. Church bells ring, wall plaster cracks, old building are damaged | | 7 Destructive | People move with difficulty due to severe rocking. | Severe damage to or collapse of some buildings; almost all furniture moves of falls down. | Landslide and faults rapture occurs, railway tracks bend, underground line break. Big church bells ring, some well-built structure is slightly damaged, tress are obviously shaking, landslides | | 8 Very destructive | People panic and find it difficult to stand booth indoor and outdoor. | Some buildings collapse and damage. Water and sewage pipes are bent or broken. Ceiling, walls, and doors collapse. | Bridges, railway tracks are destroyed, electric posts, towers may tilt or collapse. Numerous landslides and rocks fall on hilly and mountainous areas. Trees as violently shook. Water splash, over dikes, banks of the river. | | 9 Devastating | People are forcibly thrown to the ground. Many cry and shake Great number of mortify. | Water sewer pipes are bent, twisted or broken. Most buildings are totally damaged. | Bridges, concrete structures are destroyed. Numerous utility posts collapsed. Trees are shaken violently, boulders are thrown out, several landslides, river splashes violently. Massive landslides and liquefaction. | | 10 Completely devastating | All man-made structures are completely destroyed. | | | ### PHILVOCS EARTHQUAKE INTENSITY SCALE PREPAREDNESS BEFORE EARTHQUAKE - Safely secure hanging objects to the wall or ceiling. - Learn to deactivate gas, water, and electricity. - Secure heavy furnishing; do not position heavy objects on high shelves. - Examine the fire system regularly. ### WHAT TO DO DURING EARTHQUAKE - Apply drop, cover, and hold. - Stay calm and do not panic. - Shut off electricity, gas, and water tap. - Protect self from falling objects. - Do not attempt to run out of the building. - Never use an elevator during the earthquake. ### WHAT TO DO AFTER EARTHQUAKE - Assess the people around that are hurt and provide necessary first aid treatment. - Monitor the disaster reports and pay attention to the emergency instructions. - Wear sturdy shoes or wear boots to avoid injury caused by broken window glass and other sharp objects. - Inspect the structure and condition of the building. Evacuate the building calmly and use the stairs. - Go to the nearest high places and stay away from beaches and ports for tsunami warning. - Prepare to experience aftershocks ## **Resources (Websites, Videos, Online apps, worksheets)** RISK AND MANAGEMENT AS APPLIED TO SAFETY, SECURITY, & SANITATION ## **Timeline** Your answer on the application and assessment part of this module, including your response during knowledge activation, will be submitted on the next delivery of module. ## **TYPHOON PREPAREDNESS AND RESPONSE** ### **PREPARE AND PLAN FOR POSSIBLE FLOODING** - Check drainage to ensure no clogging. - Check pumps for draining water to prevent flooding. ### **PREPARE AND PLAN FOR POSSIBLE DAMAGE TO SOME INFRASTRUCTURES CAUSED BY STRONG WINDS** - Inspect ceilings and roof for possible damage when strong winds come. - Check for a possible leak from the roof. ### **PREPARE AND PLAN FOR POSSIBLE BROWN-OUTS OR POWER FAILURE** - Ensure the functionality of the generators. - Ensure an adequate supply of functional flashlights. - Prepare radios for communications within the establishment. ### **PREPARE AND PLAN FOR POSSIBLE WATER SHORTAGE** ### **PREPARE AND PLAN FOR POSSIBLE MANPOWER SHORTAGE** - Prepare for a scheme to ensure adequate manpower during the typhoon. - Prepare for an overtime scheme for the staff before, during and after the typhoon. ### **PREPARE FOR POSSIBLE MANPOWER BEING STRANDED IN THE ESTABLISHMENT** - Prepare for food for the staff who may be stranded in the establishment. - Prepare for lodging for the staff who may be stranded in the establishment. ## **RESPONDING TO MAN-MADE DISASTER RESPONDING TO FIRE** Fire in the workplace can be very destructive if not controlled immediately, it would result in serious injuries and even death. ### **PREVENTING FIRE FROM THE WORKPLACE** 1. Establish and carry out a program that will provide information to recognize and prevent the fire hazard. 2. Ensure that employees have enough training in handling combustible and flammable material. 3. Maintain safe housekeeping practices that prevent the risk of fire. 4. Always keep and maintain adequate fire extinguishers in the work area. ## **GENERAL SAFETY MEASURES** The following are general safety measures in establishing and maintaining fire protection in the workplace - Do not store flammable matters within 10 feet of a building or other structure. - Ensure to use only permitted containers for disposal and separation of combustible wastes. - Do not forget to always replace the cover. - Always clear the area that firefighting equipment can pass thru in case of fire. - Do not stack combustible materials and accumulate in any part of the work area. - Dispose of combustible debris and scrap periodically. - Stack and pile materials in an orderly manner. - Use only approved containers and tanks for storage, handling, and transport of combustible and flammable liquid. ## **RESPONDING TO FRIE AND OTHER ALARMS** When establishing the nature and location of the alarm, it needs to examine what has triggered the alarm. This may be produced by a fire, motion (intruder), smoke heat, water, and gas. Emergency numbers should be posted in various locations throughout the building and near the telephones. Make sure that emergency numbers are stored in the cellphones of each employee. When reporting the emergency response, the caller needs to do the following: - State your name, position, and location (bar attendant, duty manager, front office personnel). - Say that you are reporting an emergency. - Describe the nature of the emergency fire (fire, intruder, water or gas). - Provide the location of the emergency (floor, room number, office). - Listen carefully and be guided as the operator provides instructions. - Provide information if people being trapped. - Provide information and describe the condition of the area (power out, escaping gas). - Provide information on the quickest and best possible entrance and approach. - Do not hang up the phone until the emergency response told to do so During the emergency, someone is designated to meet the emergency response theme on their arrival on-scene. Whoever does this job must know where the emergency and the details about the emergency. He/she can quickly direct or lead the response theme on the site of the emergency, and be able to provide in the building, the layout of the property, the potential dangers, and vulnerable group of people such as the elderly, children, babies, disabled, workers, guests. **NOTE:** Anyone who has been appointed to do the role of awaiting the arrival of the emergency response group must understand this is a very responsible position. **YOU MUST NOT ABANDON THIS POSITION TO DO SOMETHING ELSE.** In dealing with an emergency situation, follow the three Golden Rules: | | | |-------------------------|-----------------------------| | **Stay and not panic** | **Do not shout** | | **Do not run around** | **Activate alarms** | | **Restrict others to affected** | **Alerting occupant** | | **Remove people from danger** | **Provide basic first aid** | | **Do not delay** | **Do not overthink the situation** | | **Stay calm and not panic** | **Do not shout** | | **Do not run around** | **Activate alarms** | | **Restrict others to affected** | **Alerting occupant** | | **Remove people from danger** | **Provide basic first aid** | ## **THE RULE OF THREE SURVIVAL PRIORITIES (Absence of this means sudden death)** - Minutes without breathing (drowning, asphyxiation) - Days without water (dehydration) - Weeks without food (starvation Always consider that the call is a genuine emergency, it is no your job to determine if a threat is a hoax or not. Your responsibility is to apply the house policies immediately. Let the police or the management decide it is deception or not. ## **RESPONDING TO GUEST WITH INAPPROPRIATE BEHAVIOR** Acceptable behavior may depend on the requirements of a certain place or venue. A bar may be different from a hotel or restaurant. However, in general, inappropriate behavior may include the following: - Rudeness and aggressiveness - A person committing an act of violence in a certain place - The loud argument that causes disturbance to other people - Aggressive intoxicated guest or patron - A person using a profane and abusive language - A customer wearing inappropriate dress codes for a certain part of the venue - A room that exceeds the number of guests allowed where other guests are being disturbed Responding to the people with this kind of behavior must be taken proactively like for example, talking appropriately to the person and politely modify their behavior, escorting the person away from the area, advising the patrons of what is acceptable and expected, engage in a conversation until the right authority arrives. ## **RESPONDING TO ACT OF TERRORISM SUSPICIOUS PACKAGES** Terrorism has many faces and forms today. Employees and staff must be knowledgeable of any suspicious and unattended packages around the area or the place it should not be. The appropriate response is as follows: - Do not attempt to touch the package - Ask who is the owner of the package - Notify the management - Contact the local police or security in the area ## **BOMB THREATS** A bomb threat is a very rare situation, in circumstances, it could happen to respond efficiently and effectively can be done. When a bomb threat is received through a phone call, here are some approaches that need to be done: - Make sure the bomb treat checklist is near to the phone - Listen attentively and handle the call calmly - Have someone from the area listen in the conversation - Write down the exact words, the time when the call was made - Check if there is a caller ID **IT IS IMPORTANT TO PAY ATTENTION TO:** - Time and length of the call - Name of the person taking the call and the name of the caller - The age and gender of the caller - Keep the caller talking as long as possible. Ask the caller the following information: - Where is the exact location of the bomb? - When will it explode? - What does it look like? - What kind of bomb is it? - What causes it to explode? - Who placed the bomb? - What is the reason for planting the bomb? - Be attentive to the background sounds such as animal noises, music, noises, language, diction and tone of people conversing - Pay attention to the caller's voice (accent, diction, speech, impediment, cracking voice, shutter, stutter, clearing throat) - After the call, immediately speak to the proper authority and local security - If the evacuation is announced, take your personal belongings quickly and calmly go to the assigned assembly area. **REMEMBER** Do not waste time, the first 3 minutes are critical that can result in the death of many people. Evacuate the area in three minutes. ## **References:** ## **Resources (Websites, Videos, Online apps, worksheets)** RISK AND MANAGEMENT AS APPLIED TO SAFETY, SECURITY, & SANITATION ## **TIMELINE** Your answer on the application and assessment part of this module, including your response during knowledge activation, will be submitted on the next delivery of module. # **RISK AND MANAGEMENT Module Content || Week 11 Lesson : Module 11** ## **Topics (Coverage):** - SECURITY ISSUES IN THE WORKPLACE - ADVANTAGES OF HAVING A WORKPLACE SECURTIY PLAN - ASPECTS OF WORKPLACE SECURITY - REQUIREMENTS NEEDED TO PROTECT AND SECURE THE SERVER ROOMS - UNAUTHORIZED ACCESS MAY BE DUE TO THE FOLLOWING REQUIREMENT OT EMERGENCY EXIT - INFORMATION SECURITY INCLUDES ## **Target Participants** BSTM and BSE FIRST YEAR ## **Learning Time:** October to January, 2021 ## **Means for Learner Support** - **Ms. Hariza Mae R. Magallon** - e-mail: [email protected] - messenger: Hariza Mae Magallon Cellphone number: 09193276347 - **Mr. Cornell Arduo (Block 3)** - e-mail: [email protected] - messenger: Xi Arduo ## **At the end this chapter, the students will be able to:** - Perform simple risk assessment - Develop disaster preparedness plan, and - Respond to emergencies ## **Activate Prior Knowledge (Time allotted: 15 minutes)** 1. WHAT ARE THE IMPACT OF NATURAL DISASTERS ON THE HOSPITALITY AND TOURISM INDUSTRY? 2. Give me your own idea about the advantages of having a workplace security plan? ## **Acquire New Knowledge** ### **READ AND LEARN** One of the most crucial aspects in the workplace is the security of the people, valuable information, and other physical aspects of the company. It is one of the key responsibilities of the firm to provide a secure work environment. In today's modern world, the security system is becoming advance such as CCTV to monitor the interior and the exterior of the property or a biometric scan to ensure only employees can enter and leave the workplace. Security checks from time to time can also prevent unpleasant circumstances. Workplace security protects employees from work-related injuries and secures from intruders. Therefore, every company must obtain a workplace safety place. ### **SECURITY ISSUES IN THE WORKPLACE** - Absence of modern physical access control system - Lack of proper monitoring among the staff and visitors - Insufficient budget to implement an advanced security system - Absence of appropriate workplace security policy - Too much exposure to social media - Regular changing of the passwords and keys - Maintenance of access control and surveillance system - Lack of awareness on workplace security and procedures - Allowing visitors to unattended in the workplace ### **ADVANTAGES OF HAVING A WORKPLACE SECURTIY PLAN** 1. Reduce turnover rate 2. Higher standards in the workplace 3. Fewer insurance claims 4. Better chances of retaining the costumers and guests 5. Reduce business cost and disturbance ### **ASPECTS OF WORKPLACE SECURITY** 1. **FACILITY MAINTAINANCE** - This is a crucial security protocol to keep the building and the premise safe and secure by periodical planning, check-up, and maintenance activities. Building facilities become unstable because of age, frequent use, or become expired because of the technical capabilities of materials 2. **SERVER ROOM SECURITY** - This is one of the most important areas in the building and the business. They store all the digital information, which includes sensitive data and back-ups. This also keeps the company's network and digital operations online. Server rooms are a considerable investment of the company and must meet specific environmental conditions to avoid crashes and failures and prevent physical damage. ### **REQUIREMENTS NEEDED TO PROTECT AND SECURE THE SERVER ROOMS** - **COOLING SERVER ROOMS** - Computer generates heat and if overheated resulting issues may affect the computer performance. Therefore proper air cooling system is a pre-requisite to server room security. - **SPCAE REQUIREMENT** - The room should have no windows to avoid exposure to the sun. The ceiling should not be at least 9 feet in height to allow more space to heat to dispense. The floor should be made from anti-static materials to allow smooth movement and prevent shocks. Soundproofing to prevent other areas from distractions of vibrations and whirring of the servers. - **EQUIPMENT AND ELECTRICAL REQUIREMENT** - The server room must have a backup electrical system in case of power interruption. Ensure that the computing equipment has a maximum electrical intensity of 300 watts per square foot. Install a telephone line or other communications devices to allow accessible communications in case of emergency - **SECURITY REQUIREMENTS** - Server rooms need security from intrusion. The door should be locked at all times. Install a surveillance system, door alarms to monitor the people coming in and out of the room. Implement a strict No Visitor Policy. Issue ID badges for authorized staff members - **EMERGENCY EXITS** - It is vital that every workplace should have an emergency plan and protocols in various locations of the building. Regular emergency drills need to be performed to prepare the staff to be alert in case of an emergency. - **REQUIREMENT OT EMERGENCY EXIT** - Exits doors and signs must be visible to everyone. Lit with light with a distinct color - All exits doors must be in standard and approved by a testing laboratory - All exits doors must be open outside. It should not be revolving or sliding - All exits routes must be free from any obstructions. It should have adequate lighting at all points - Exit routes must have signs throughout to direct the people properly to exits - **UNAUTHORIZED ACCESS** - Physical access to a room by a stranger or illegal entry of an employee is an example of unauthorized access, and it may lead to many forms of criminal acts such as theft, vulgar, vandalism and even loss of human lives. The workplace needs to develop a program to eradicate any possible loopholes to unauthorized access. ### **UNAUTHORIZED ACCESS MAY BE DUE TO THE FOLLOWING** - Lost or stolen keys - Unlocked room doors - Tailgating - Weak doors locks can be easily opened by any devices - Smart cards can be easily hacked ## **PHYSICAL GUIDE** - Perimeter security, ensure that the area is secured with gates, fences, security guards, surveillance cameras around the perimeter - Install motion detectors and alarm systems for additional security - Require all the employees, visitors, and contractors to wear their identification cards all the time - Provide heavy-duty locks to areas with sensitive information or enforce delay control on server room doors - Conduct a thorough background check to new employees - Set up different access controls levels. Not all employees can be granted permission to enter access. Require access to authorized personnel only - Install up sensitive files in a safe drawer - Develop an emergency plan and train staff to resolve possible safety problems and inform them any of suspicious behavior ### **INFORMATION SECURITY** The majorities of the company's value information security with the highest price. Information on customers' credit history, patent applications, valuable designs, financial records, customers' confidential information, all of these constitute data security. Unauthorized access to data, interception of data transit, and corruption are among the possible risks of loss of valuable information. ### **INFORMATION SECURITY INCLUDES** - **SECURITY AWARESNESS** - That company ensures that every employee understands the security policies and recognize their responsibility for maintaining a secure workplace - **PHYSICAL SECURITY** - Have a reliable security system to prevent unauthorized access to certain premises - **INFORMATION SECURITY** - Find ways to specify how users can be identified and create strong password protection - **VIRUS PROTECTION** - Install a strong virus protection - **INCIDENT RESPONSE** - What steps to be taken in case of data loss - **RELATIONSHIP WITH THIRD PARTIES** - A special software is used to encrypt the files automatically ## **WORKPLACE SURVEILLANCE** Surveillance system plays a vital role to monitor the activities in the workplace. The main object **WORKPLACE SURVEILLANCE HELPS TO** - Identify suspicious activities in the workplace by employees and visitors - Inhibits data theft and other office assets Improves the personnel security - Track any intrusion and activities in the past - Comply with the legislation requirement | | YES | NO | |-----------------------------------------------------------------|-----|----| | Does the physical security aspects included in the workplace security policy? | | | | Does the place provides restrictions to the people who enter the vicinity? | | | | Are all the access points in the building equipped with monitoring devices? | | | | Does the building maintains visitor logbook or register? | | | | Does it managed to issue ID to all the employees and visitors? | | | | Are all access cards and passwords highly secure? | | | | Is the surveillance system working properly and up to date? | | | | Is the alarm system working properly and maintained? | | | | Are all staff have proper training for emergency exits? | | | ## **Resources (Websites, Videos, Online apps, worksheets)** RISK AND MANAGEMENT AS APPLIED TO SAFETY, SECURITY, & SANITATION ## **TIMELINE** Your answer on the application and assessment part of this module, including your response during knowledge activation, will be submitted on the next delivery of module. # **RISK AND MANAGEMENT Module Content || Week 12 Lesson: Module 12** ## **Topics (Coverage):** - WHAT IS FIRST AID? - INDENTIFYING HAZARD - MINIMIZING THE HAZARD ## **Target Participants** BSTM and BSE FIRST YEAR ## **Learning Time:** October to January, 2021 ## **Means for Learner Support** - **Ms. Hariza Mae R. Magallon** - e-mail: [email protected] - messenger: Hariza Mae Magallon Cellphone number: 09193276347 - **Mr. Cornell Arduo (Block 3)** - e-mail: [email protected] - messenger: Xi Arduo ## **At the end this chapter, the students will be able to:** - Perform simple risk assessment - Develop disaster preparedness plan, and - Respond to emergencies ## **Activate Prior Knowledge (Time allotted: 15 minutes)** 1. Do you have any idea what is first aid? 2. Have you ever undergone treating someone who are endanger? ## **Acquire New Knowledge** ### **INTRODUCTION** Obtaining the first aid skills of employees are a valuable resource of a hospitality business. It must be listed as the top priority and serve as a prerequisite in the business to have their staff and employees to have proper first aid training. Equipping the knowledge and skills always proves useful especially during life threatening situations. The employees should be able to perform the necessary procedure and administer first aid treatment if the paramedics are not available or while waiting for the paramedics to arrive. ### **WHAT IS FIRST AID?** First aid is a response of care given to an injured or ill person beforehand before the arrival of professional medical assistance (paramedics, doctors, nurse) on the scene to take control of the situation. In responding to an emergency, the person must be able to protect himself/herself and others against harm and should not become a casualty. Remember to notify someone who is in authority (supervisor, manager, medical personnel) before administering the first aid. It is also important to wear protective gloves or eyewear to protect against infection. ### **INDENTIFYING HAZARD** A person administering the first aid must identify the hazards which may be present in the scene of casualty. Example, the risk of being bitten, violence, bodily fluids that may have the potential to cause contamination (blood, saliva, urine, stool, sweat, tears, mucus, pus). Make sure that the person in response must wear protective gloves and eyewear. Listen to what people already witnessed, they will help assess the casualties and the hazard. Casualties must not be moved until they have been assessed as being safe to move. Unless there is an immediate risk to further injure the casualties, it is a standard procedure to remove them away to a safe location. ### **MINIMIZING THE HAZARD** | HAZARD | WHAT TO DO | |---|---| | Uninjured bystanders | Tell them to move away from the hazard | | Electricity | Ask the authority to turn off the power | | A fire nearby casualty | Contact the fire department immediately. Move the casualty away from the danger zone. | | If the situation become critical because of rain or sunlight | Administer to extinguish the fire with the nearby fire extinguisher, nearby hoses of a fire blanket. | | If the casualty is in a position where he/she is likely to run over by a vehicle | Provide cover to the person Take an action to traffic and move them | ## **Application:** - Use bond paper for this activity 1. Draw a picture that represents the aftermath of an earthquake. Explain your output in not less than 3 sentences. Then, answer the question that follows. > What would be the impact of this calamity in business society? ## **Assessment** - Use a separate sheet of yellow paper 2. Give me your response to the earthquake, typhoons, fire, and terrorism. 3. What would be your response to a man-made disaster? ## **TIMELINE** Your answer on the application and assessment part of this module, including your response during knowledge activation, will be submitted on the next delivery of module. ## **References:** ## **Resources (Websites, Videos, Online apps, worksheets)** RISK AND MANAGEMENT AS APPLIED TO SAFETY, SECURITY, & SANITATION CARD-MRI Development Institute, Inc. Modular Learning Page 4 of 3