PEGA Certification Reviewer PDF

1. A case is configured to automatically send an 4. Selecting the owner participants sends email to loan applicants informing them that their correspondence to the product owner loan has been approved the requirement states that the email must include values for the a. True applic...

1. A case is configured to automatically send an 4. Selecting the owner participants sends email to loan applicants informing them that their correspondence to the product owner loan has been approved the requirement states that the email must include values for the a. True applicants name the loan office and the loan b. False amount how should the email be configured 5. Which two scenarios describe the appropriate a. add placeholder text to the applicant's use of an approved reject step choose two name loan office and amount b. Include a link to the organization's a. employees must periodically submit website page so the user can log in and self-evaluations to the reporting view the loan information managers if the manager decides that c. Add the applicants name loan office the evaluation is sufficient the case and loan amount properties continues if the manager decides that d. Copy values into the email for the the evaluation needs additional applicant name loan office and loan elaboration the case is routed back to amount the employee b. Employees that incur work related 2. Which two statements best describe why expenses must submit expense reports correspondence should be automated choose for review if the expenses are less than two: 1,000 us dollars the cases routed to the employees direct manager otherwise a. automating correspondence keeps all the cases routed to the department interested parties and formed of the manager current state status c. customers place online orders by b. automating correspondence allows you adding items to the cart entering to advance the case shipping and payment information and c. automating correspondence allows finalizing the order depending on what for sending consistent information to department the items are associated users with a different team handles to order d. automating correspondence allows fulfillment you to send timely communication d. customer submit high priority support request to a company if the 3. In a job application case a hir owner customer service representative participants and score respondents to the validates that the request meets the product owner manager and a recruiter must severity one criteria the cases routed receive automatic email notifications when to the work list of a high priority csr if assignments are routed to their work list how do the csr determines that the request is you configure the correspondence requirement? not meet the severity one criteria the severity is downgraded and the case a. After the assignment add a send email is routed to the general csr work step group b. before the assignment add a send email step 6. A company has an hr application that allows c. compose email notifications in the employees to submit time sheets time of request assignments and leaves of absence the division vice d. enable assignment notifications for president must log into the hr application to the case type review and approve all non-medical leaves of absence if the leave of absence is approved the employee receives a confirmation email how do and create daytime or system fields choose you support this use case? three. a. add a new field a. configure an approval step throughout to b. delete the case status field a work queue that all division vice c. delete the email address field presidents can access d. edit the case id field b. configure an approval step to route to e. edit the phone number field a specific user c. configure an approval step to route to a 10. The integration designer displays up to 10 specific user enable email approved external systems of record in addition to pega d. configure a collect information step to locally stored data. route to the division vice president configure ascend email step to send a a. True confirmation email to the employee b. False 7. Auditors are users who are members of an 11. which of the following statements correctly auditing work group how do you route the describes data views choose one assignment to a specific auditor? a. data views identify how to obtain data a. route the assignment to the user’s work from a system of record queue b. Data views identify how to render a b. route the assignment to the user user form c. route the assignment to the user’s c. data views are only available when pega manager is the system of record d. route the assignment to the user’s work d. data user only available with external group system of record 8. A home loan company has home appraisal 12. You want to create a list of products and offices and various regions each office has a their attributes to distribute with an application work queue the company requires you to assign which method do you use to create the appraisals to offices based on the home location reference data for example home appraisals for boston are assigned to the new england office work queue a. create a products pick list that contains which routing approach supports this the list of products and attributes requirement b. configure a products data type with a local system of record and add your a. Route the assignment to the correct data records to the products data work queue based on business logic type b. route the assignment based on an c. connect your application to an external appraiser role database that contains products c. the assignment based on appraiser information skills d. create a products field group list d. it is not possible to support this requirement the router must define a 13. In a pet registration case type users must specific work queue enter the name of the pet in a data object what field type do you configure to references 9. Which three actions can you perform in the information following visual data model case id case status a. Embedded data 14. Which statement about single and multiple and to enter a short description of their record data relationships is true feedback – pega system of record d. preference for the user preference for a. a single record data relationship stores the application display and their browser data a multiple record data relationship - no system of record does not store data b. a single record data reference can 17. Which two items describe the function of a include multiple record data references calculation network choose two but a multiple record data reference cannot include single record data a. automatically configure custom references calculations c. a single record data relationship b. determine the calculation function for a establishes a single entity grouping group of fields together related fields a multiple record c. update all relevant fields whenever a data relationship establishes a list of value changes entities each grouping related fields d. identify the relationship between fields d. a data object can be used to establish either a single record data relationship 18. Which two statements identify a benefit of or multiple record data relationship but using calculated fields choose two. not both a. calculations of date user form content 15. As part of a case type that manages when user complete a step appointments at a veterinary clinic clients can b. calculations reduce mistakes by review past appointments by selecting from a list avoiding the need for manual of appointment cases computation of values c. calculated filter indicated to users with a a. case reference special character b. data reference d. calculations automatically update c. Lookup fields whenever input values change 16. you are building a new customer service 19. as part of an insurance claim case type application in pega platform with case type that when field service agents file and assessment allows customers to submit feedback on orders they should select one of 10 existing user ids that they placed with a legacy product from a group of claim representatives what type application customers can specify their of field type you configure to meet this preference for the application display which requirement affects how they enter feedback the following data types are necessary. how would you a. Boolean source the four data types b. user reference c. text single line a. Customer for customer information and d. Pick list their order history – external system of record 20. which statement best describes the factors b. products for list of products that are you should consider before creating a view available for purchase by customers – choose one external system of record c. feedback for customers to specify the a. consider what color scheme is type of feedback that they submit appropriate for the view enhancement complement complaint  b. consider whether users can modify or only read the values and the fields c. consider the user type and how best to contact them d. consider what fields the user must see on screen how users enter values and whether users can modify or only read the values 21. You are creating a case type that handles the onboarding process for new employees which case life cycle requirement benefits from instructions choose one a. a process where new employees enroll and benefits b. a stage where a member of human resources reviews and verifies the validity of the documents provided by the new employee c. a collect information step where new employees enter their full name start date manager and department d. an approved reject step for the new employees manager either approves or rejects the software and hardware requests for the new employee