Loan Application Automation Overview

Case Configuration and Automation

• Loan application cases automatically email applicants when loan approved
• Email includes applicant name, loan office, and loan amount
• Correspondence automation keeps all parties informed and maintains case status
• Correspondence automation allows for timely and consistent communications to users
• Configuration for automatic notifications when assignments in a job application are routed to work lists (e.g., recruiter, product owner, and manager receiving email notification on assignment routing).

Correspondence and Approvals

• Selecting owner participants sends correspondence to the product owner (True)
• Employee self-evaluations can be submitted periodically; if manager deems evaluation sufficient, case continues; otherwise, returned to the employee for elaboration.
• Employee expense reports under $1000 USD are routed to the direct manager; otherwise sent to department manager.
• Customer orders are handled based on department association.
• High-priority customer service requests are routed to a specific representative; if request doesn't meet severity 1 criteria, it is routed to another representative.

Email Notifications and Assignment Routing

• Configuring the email notification step is necessary to support emailing when an assignment is routed.
• Emails can be sent before, after, or in compose options in assignments sections
• Users in specific work groups (e.g., auditors) route assignments to the assigned user or user's work queue.
• Home appraisal cases can be routed to specified office work queues based on location (e.g., Boston cases are routed to new england office).

Data Views and Calculations

• Data views are used to obtain data from a system of record.
• Integration designer displays up to 10 external systems of records.
• Calculations automatically perform adjustments based on input values.
• Calculation networks identify how to configure particular calculations for fields and updates.

Data Types, Products, and Fields

• Product information can be managed using product pick lists or data types
• Data objects can be configured to support text, embedded data, and reference data.
• Application configuration can support users' preferences for display.
• HR applications that manage employee time sheets, leave requests, and other information in a case management system are reviewed and approved accordingly by required management staff. This can be configured via case automation, by approval workflows, routed assignment management, and/or notification.

Case Type and User Interactions

• Configuring case types can impact user interaction with the application.
• Users can modify or only read data/fields based on permissions.
• User preferences can influence how a system presents data or functionality.
• User access controls can restrict access to sensitive data

This quiz explores the processes involved in automating loan application notifications and managing employee evaluations and expense reports. It details how correspondence automation enhances communication efficiency among stakeholders in the case management system. Dive into the configuration for notifications and understand roles in communication.