CSA exam2.pdf

Question 1 Which section of the ServiceNow UI allows you to perform a global search? E. Application Navigator F. Banner frame G. List pane H. Content frame Question 2 How do you make a list filter available to everyone? A. Make active, assign a name, and save B. Assign a group...

Question 1 Which section of the ServiceNow UI allows you to perform a global search? E. Application Navigator F. Banner frame G. List pane H. Content frame Question 2 How do you make a list filter available to everyone? A. Make active, assign a name, and save B. Assign a group, set visibility, and save C. Assign a name, set visibility, and save D. Make active, set visibility, and save Question 3 What would NOT appear in the Application Navigator if ”service” is typed into the filter field? E. Configuration > Business Services F. Self-Service > Knowledge G. Service Portal > Widgets H. Incident > Assigned to me Question 4 Which of the following is used to categorize, flag, and locate records? E. Search F. Favorites G. Tags H. Bookmarks Question 5 Which tool should be used to populate commonly used fields in a form? A. Template B. Reference Qualifier C. Formatter D. Assignment Rule Question 6 Which one of the following statements applies to a set of fields when they are coalesced during an import? E. If a match is found using the coalesce fields, the existing record is updated with the information being imported F. If a match is not found using the coalesce fields, the system does not create a Transform Map G. If a match is found using the coalesce fields, the system creates a new record H. If a match is not found using the coalesce fields, the existing record is updated with the information being imported Question 7 How is a group defined in ServiceNow? A. A group is one record stored in the Group Type [sys_user_group_type] table B. A group is one record stored in the Group [sys_user_group] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title Question 8 What is a role in ServiceNow? A. A role is one record in the Role [user_sys_role] table B. A role is a set of modules for a particular application C. A role is one record in the Role [sys_user_role] table D. A role is a persona used in Live Feed Chat Question 9 What is a Notification? A. A new Knowledge article created by a Business Rule B. A tool for alerting users that events that concern them have occurred C. A message through Connect related to a Change Request D. An email file attachment Question 10 Which one of the following is NOT a type of Visual Task Board? A. Flexible B. Freeform C. Feature D. Guided boards Question 11 What is (are) best practice(s) regarding users/groups/roles? (Choose two) A. You should never assign roles to groups. B. You should assign roles to users. C. You should add users to groups. D. You should assign roles to groups. Question 12 What are two ways to generate an Event? (Choose two) A. Business Rule B. Workflow C. Log entry D. Knowledge article publication. Question 13 Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables? A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow]. Question 14 User records are stored in which table? A. User [sys_user] B. User [sn_user] C. User [u_sys_user] D. User [s_user]. Question 15 Which one of the following statements is true about Column Context Menus? A. It displays actions such as creating quick reports, configuring the list, and exporting data B. It displays actions related to filtering options, assigning tags, and search C. It displays actions related to viewing and filtering the entire list D. It displays actions such as view form, view related task, and add relationship. Question 16 What are the advantages of using Flow Designer? (Choose three) F. Supports advanced developers G. Enables complicated scripting H. Reduces technical debt I. Less manual scripting J. Smooth integration with 3rd party systems. Question 17 Which one of the following modules can be used to view field settings for a table? A. Tables & Columns B. Access Control C. Columns and Fields D. Tables and Fields. Question 18 Which of the following statements is true when a new table is created by extending another table? E. The new table archives the parent table and assumed its roles in the database F. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields G. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself H. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table Question 19 Which of the following is true of Service Catalog Items in relation to the Service Catalog? A. They run behind the scenes B. They are the building blocks C. They are optional D. They provide options Question 20 Which one of the following statements is a recommendation from ServiceNow about Update Sets? E. Avoid using the Default Update set as an Update Set for moving customizations from instance to instance F. Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions G. Use the Baseline Update Set to store the contents of items after they are changed the first time H. Once an Update Set is closed as “Complete”, change it back to “In Progress” until it is applied to another instance Question 21 Which configuration allows you to use a script to coalesce data in Import Sets? A. Multiple-field coalesce B. No coalesce C. Conditional coalesce D. Single-field coalesce Question 22 What is the purpose of the Event Registry? A. The Event Registry lists all Events that have successfully completed within a 24-hour period B. The Event Registry is a list of all Events that originate through an integration C. The Event Registry is a module that provides Event definitions D. The Event Registry is a list of all Events that have successfully completed after being Invoked by a script Question 23 After finishing your work on High Security Settings, what do you do to return to normal admin security levels? F. Select Normal role G. Log out and back in H. Use System Administration > Normal Security module I. Select Global Update Set J. End Impersonation Question 24 Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables? A. Common Service Data Model (CSDM) B. Service Mapping Utility (SMU) C. Service Schema Map (SSM) D. CMDB Class Manager (CMDBCM) E. CI Class Manager (CICM) Question 25 What is the most common role that has access to almost all platform features, functions, and data? F. Security Admin [security_admin] G. Sys Admin [sys_admin] H. Admin [sn_admin] I. System Administrator [admin] J. Base Admin [base_admin] Question 26 What is the platform name for the User table? E. u_users F. sys_users G. x_users H. sys_user Question 27 What is a formatter? A. A formatter allows you to configure applications on your instance B. A formatter is a form element used to display information that is not a field in the record C. A formatter allows you to populate fields automatically D. A formatter is a set of conditions applied to a table to help find and work with data Question 28 What is a sys_id? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record Question 29 What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four) G. Group members can choose their tasks from My Groups Work H. Groups can assign tasks to users based on on-call schedules I. Site support members can pick tasks, based on Location J. Groups can assign tasks to users based on skills K. Group members can avoid tasks, which are nearing SLA breach L. Groups can assign tasks to users based on availability Question 30 What type of field relationship that can hold a reference to a record on another table? E. One-to-One F. One-to-Many G. Many-to-Many H. Many-to-One Question 31 Tables are made up of which of the following? A. records B. lists C. forms D. fields Question 32 What is specified in an Access Control rule? A. Groups, Conditional Expressions and Workflows B. Table Schema, CRUD, and User Authentication C. Object and Operation being secured; Permissions required to access the object D. security_admin Question 33 Which icon would you double click, to expand and collapse the list of all Applications and Modules? E. Star F. Clock G. Application H. Funnel Question 34 Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs? A. Schema Map B. Dependency View C. Dependency Map D. Database View Question 35 Which of the following is used to initiate a flow? E. A Trigger F. Core Action G. A spoke H. An Event Question 36 What refers to a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database? A. Server B. Client C. Script D. Policies Question 37 Reports can be created from which different places in the platform? (Choose two) A. List column heading B. Metrics module C. Statistics module D. View / Run module Question 38 Which component of a table contains a piece of data for one record? A. Factor B. Field C. Datapoint D. Element E. Item Question 39 Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface? E. Agent Assist F. Virtual Agent G. Now Messenger H. Connect Agent Question 40 Which ServiceNow contains a resource which provides the following; A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe? E. Common Services Data Model (CSDM) F. Information Technology Service Management (ITSM) G. Configuration Management Database (CMDB) H. Information Technology Infrastructure Library (ITIL) Question 41 Which one statement correctly describes Access Control rule evaluation? E. Rules are evaluated using roles. The role with the most permissions evaluates the rules first F. If more than one rule applies to a row, the older rule is evaluated first G. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed H. Rules are evaluated from the general to the specific, so a table rule must be active to continue Question 42 What are three security modules often used by the System Administrator? (Choose three) A. System Properties > Security B. Utilities > Migrate Security C. System Security > Security D. Self-Service > My Access E. System Security > Access Control (ACL) F. Password Management > Security Questions G. System Security > High Security Settings Question 43 What is the best practice related to using the Default Update Set for moving customizations between instances? E. Merge Default update sets before moving between instances F. Submit Default update set to application repository G. You should not use the Default Update sets for moving between instances H. Keep Default update set to maximum of 20 records, for troubleshooting purposes Question 44 What field contains a record’s 32-character, unique identifier? A. sn_rec_id B. rec_id C. u_id D. sys_id E. sn_gu_id F. sn_sys_id G. id Question 45 What information does the System Dictionary contain? A. The human-readable labels and language settings B. The definition for each table and column C. The information on how tables relate to each other D. The language dictionary used for spell checking Question 46 What are the steps for applying an update set to an instance? F. Retrieve, Preview, Commit G. Specify, Transform, Apply H. Retrieve, Assess, Apply I. Get, Test, Push J. Pull, Review, Push Question 47 What is a quick way to create a report from a list view? A. Click on filter breadcrumb, drag and drop on the Report > Create New module B. Click Funnel, define filter conditions, click Create Report C. Click Context Menu, select Create Report D. Apply filter, right click on column header, select Bar Chart E. Apply filter, right click on column header, select Create Report Question 48 Which tool is used to define relationships between fields in an import set table and a target table? A. Transform Schema B. Schema Map C. Dictionary Map D. Transform Map E. Field Transformer F. Import Designer Question 49 What is generated from the Service Catalog once a user places an order for an item or service? E. A change request F. An Order Guide G. A request H. An SLA Question 50 What are the main components of the Form Design interface? (Choose three) A. Field Layout B. Page Header C. Field Navigator D. Field Picker E. Form Layout Question 51 What is the object name for a rule that is specific to the Incident table and the Major Incident field? A. Incident.Major_Incident B. incident=>major_incident C. incidentmajor_incident D. incident||major_incident E. incident.major_incident Question 52 What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks? A. Answer Agent B. Live Feed C. Virtual Agent D. Connect Chat Question 53 UI Action can prompt that an Incident has been successfully submitted? A. True B. False Question 54 Which of the following statement describes the purpose of an Order Guide? E. Order Guides restrict the number of items in an order to only one item per request F. Order Guide provide a list of guidelines for Administrators on how to set up item variables G. Order Guide provide the ability to order multiple, related items as one request H. Order Guides take the user directly to the checkout without prompting for information Question 55 Table Access Control rules are processed in the following order? A. any table name (wildcard), parent table name, table name B. table name, parent table name, any table name (wildcard) C. parent table name, table name, any table name (wildcard) D. any table name (wildcard), table name, parent table name Question 56 What is a schema map? A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items B. A schema map graphically organizes the visual task boards for the CMDB C. A schema map graphically displays the Configuration Items that support a business service D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema Question 57 ServiceNow is a single-instance, multiple tenant architecture? A. True B. False Question 58 Which tool is used to have conversations with logged-in users in real-time? E. Connect Chat F. Now Messenger G. User Presence H. Comments Question 59 The display sequence is controlled in a Service Catalog Item using which of the following? A. The Default Value field in the Catalog Item form B. The Sequence field in the Catalog Item form C. The Order field in the Variable form D. The Choice field in the Variable form Question 60 What ServiceNow feature allows you to include data from a secondary related table on a report? A. SQL B. Dot Walking C. Outer Join D. Joins  1 B 31 A, D 2 C 32 C 3 D 33 C 4 C 34 B 5 A 35 A 6 A 36 A 7 B 37 A, D 8 C 38 B 9 B 39 B 10 C 40 A 11 C,D 41 C 12 A,B 42 A, E, G 13 A 43 C 14 A 44 D 15 A 45 B 16 A, D, E 46 A 17 A 47 B 18 C 48 D 19 B 49 C 20 A 50 B, C, E 21 C 51 E 22 A 52 C 23 B 53 A 24 A 54 C 25 D 55 B 26 D 56 D 27 B 57 B 28 A 58 A B, C, D, 29 59 C F 30 B 60 B