ServiceNow UI Quiz
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Questions and Answers

Which section of the ServiceNow UI allows you to perform a global search?

  • List pane
  • Application Navigator (correct)
  • Banner frame
  • Content frame

    • How do you make a list filter available to everyone?

  • Make active, set visibility, and save (correct)
  • Make active, assign a name, and save
  • Assign a name, set visibility, and save
  • Assign a group, set visibility, and save

    • What would NOT appear in the Application Navigator if 'service' is typed into the filter field?

  • Service Portal > Widgets
  • Self-Service > Knowledge (correct)
  • Configuration > Business Services
  • Incident > Assigned to me

    • Which of the following is used to categorize, flag, and locate records?

    <p>Tags</p> Signup and view all the answers

    Which tool should be used to populate commonly used fields in a form?

    <p>Template</p> Signup and view all the answers

    Which one of the following statements applies to a set of fields when they are coalesced during an import?

    <p>If a match is found using the coalesce fields, the existing record is updated with the information being imported</p> Signup and view all the answers

    How is a group defined in ServiceNow?

    <p>A group is one record stored in the Group [sys_user_group] table</p> Signup and view all the answers

    What is a role in ServiceNow?

    <p>A role is one record in the Role [sys_user_role] table</p> Signup and view all the answers

    What is a Notification?

    <p>A tool for alerting users that events that concern them have occurred</p> Signup and view all the answers

    Which one of the following is NOT a type of Visual Task Board?

    <p>Feature</p> Signup and view all the answers

    What is (are) best practice(s) regarding users/groups/roles? (Choose two)

    <p>You should add users to groups</p> Signup and view all the answers

    What are two ways to generate an Event? (Choose two)

    <p>Workflow</p> Signup and view all the answers

    Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it?

    <p>Task [task]</p> Signup and view all the answers

    User records are stored in which table?

    <p>User [sys_user]</p> Signup and view all the answers

    Which one of the following statements is true about Column Context Menus?

    <p>It displays actions such as creating quick reports, configuring the list, and exporting data</p> Signup and view all the answers

    What are the advantages of using Flow Designer? (Choose three)

    <p>Less manual scripting</p> Signup and view all the answers

    Which one of the following modules can be used to view field settings for a table?

    <p>Tables &amp; Columns</p> Signup and view all the answers

    Which of the following statements is true when a new table is created by extending another table?

    <p>The new table inherits all of the fields of the parent table and can also contain new fields unique to itself</p> Signup and view all the answers

    Which of the following is true of Service Catalog Items in relation to the Service Catalog?

    <p>They are the building blocks</p> Signup and view all the answers

    Which one of the following statements is a recommendation from ServiceNow about Update Sets?

    <p>Avoid using the Default Update set as an Update Set for moving customizations from instance to instance</p> Signup and view all the answers

    Which configuration allows you to use a script to coalesce data in Import Sets?

    <p>Conditional coalesce</p> Signup and view all the answers

    What is the purpose of the Event Registry?

    <p>The Event Registry lists all Events that have successfully completed within a 24-hour period</p> Signup and view all the answers

    After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

    <p>Use System Administration &gt; Normal Security module</p> Signup and view all the answers

    Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

    <p>Common Service Data Model (CSDM)</p> Signup and view all the answers

    What is the most common role that has access to almost all platform features, functions, and data?

    <p>System Administrator [admin]</p> Signup and view all the answers

    What is the platform name for the User table?

    <p>sys_user</p> Signup and view all the answers

    What is a formatter?

    <p>A formatter is a form element used to display information that is not a field in the record</p> Signup and view all the answers

    What is a sys_id?

    <p>Unique 32-character identifier that is assigned to every record</p> Signup and view all the answers

    What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)

    <p>Group members can choose their tasks from My Groups Work</p> Signup and view all the answers

    What type of field relationship that can hold a reference to a record on another table?

    <p>One-to-Many</p> Signup and view all the answers

    Tables are made up of which of the following?

    <p>Fields</p> Signup and view all the answers

    What is specified in an Access Control rule?

    <p>Object and Operation being secured; Permissions required to access the object</p> Signup and view all the answers

    Which icon would you double click to expand and collapse the list of all Applications and Modules?

    <p>Application</p> Signup and view all the answers

    Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

    <p>Schema Map</p> Signup and view all the answers

    Which of the following is used to initiate a flow?

    <p>A Trigger</p> Signup and view all the answers

    What refers to a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database?

    <p>Server</p> Signup and view all the answers

    Reports can be created from which different places in the platform? (Choose two)

    <p>View / Run module</p> Signup and view all the answers

    Which component of a table contains a piece of data for one record?

    <p>Field</p> Signup and view all the answers

    Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface?

    <p>Virtual Agent</p> Signup and view all the answers

    Which ServiceNow contains a resource which provides a standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting?

    <p>Common Services Data Model (CSDM)</p> Signup and view all the answers

    Which one statement correctly describes Access Control rule evaluation?

    <p>If a row level rule and a field level rule exist, both rules must be true before an operation is allowed</p> Signup and view all the answers

    What are three security modules often used by the System Administrator? (Choose three)

    <p>System Properties &gt; Security</p> Signup and view all the answers

    What is the best practice related to using the Default Update Set for moving customizations between instances?

    <p>You should not use the Default Update sets for moving between instances</p> Signup and view all the answers

    What field contains a record’s 32-character, unique identifier?

    <p>sys_id</p> Signup and view all the answers

    What information does the System Dictionary contain?

    <p>The definition for each table and column</p> Signup and view all the answers

    What are the steps for applying an update set to an instance?

    <p>Retrieve, Preview, Commit</p> Signup and view all the answers

    What is a quick way to create a report from a list view?

    <p>Apply filter, right click on column header, select Create Report</p> Signup and view all the answers

    Which tool is used to define relationships between fields in an import set table and a target table?

    <p>Transform Map</p> Signup and view all the answers

    What is generated from the Service Catalog once a user places an order for an item or service?

    <p>A request</p> Signup and view all the answers

    What are the main components of the Form Design interface? (Choose three)

    <p>Field Navigator</p> Signup and view all the answers

    What is the object name for a rule that is specific to the Incident table and the Major Incident field?

    <p>incident.major_incident</p> Signup and view all the answers

    What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

    <p>Virtual Agent</p> Signup and view all the answers

    UI Action can prompt that an Incident has been successfully submitted?

    <p>True</p> Signup and view all the answers

    Which of the following statement describes the purpose of an Order Guide?

    <p>Order Guides provide the ability to order multiple, related items as one request</p> Signup and view all the answers

    Table Access Control rules are processed in the following order?

    <p>table name, parent table name, any table name (wildcard)</p> Signup and view all the answers

    What is a schema map?

    <p>A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema</p> Signup and view all the answers

    ServiceNow is a single-instance, multiple tenant architecture?

    <p>False</p> Signup and view all the answers

    Which tool is used to have conversations with logged-in users in real-time?

    <p>Connect Chat</p> Signup and view all the answers

    The display sequence is controlled in a Service Catalog Item using which of the following?

    <p>The Sequence field in the Catalog Item form</p> Signup and view all the answers

    What ServiceNow feature allows you to include data from a secondary related table on a report?

    <p>Dot Walking</p> Signup and view all the answers

    Study Notes

    ServiceNow User Interface and Navigation

    • Global search is performed in the Banner Frame.
    • Application Navigator, List Pane, and Content Frame serve different navigation and content display purposes.
    • To make a list filter universally accessible: Assign a name, set visibility, and save.

    ServiceNow Records and Administration

    • Tags are used for categorizing, flagging, and locating records.
    • The group definition in ServiceNow is a record in the Group [sys_user_group] table.
    • A role is a record in the Role [sys_user_role] table.

    Notifications and Task Management

    • Notifications alert users about relevant events.
    • Flexible, Freeform, and Guided Boards are examples of Visual Task Boards; Feature is not a type.
    • Assigning tasks to a group allows for better management based on skills, availability, and task load.

    Data Management and Import Sets

    • When coalescing fields during an import: If a match is found using coalesce fields, the existing record is updated.
    • The Task [task] table serves as the core table extending standard fields used in tables like Incident and Problem.

    Security and Access Control

    • Access Control rules are evaluated with an emphasis on the object and operation secured.
    • Three common security modules used by System Administrators include System Properties > Security, System Security > Access Control (ACL), and System Security > High Security Settings.

    Reporting and Forms

    • Reports can be created from the List column heading and Metrics module.
    • The main components of the Form Design interface include Field Layout, Field Navigator, and Form Layout.

    Service Catalog and Order Guides

    • Service Catalog Items are the building blocks of the Service Catalog, providing options for users.
    • Order Guides enable users to order multiple related items as a single request.

    Configuration Management and Schema

    • The Common Service Data Model (CSDM) ensures data mapping in CMDB tables.
    • A schema map visually represents the relationship between Configuration Items that support business services.

    Event Handling and Flow Design

    • Events can be triggered by a Business Rule or a Workflow.
    • Flow Designer simplifies automation, reducing the need for manual scripting and supporting third-party integrations.

    Administration and Update Sets

    • Best practice regarding update sets includes avoiding the Default Update Set for moving customizations.
    • Steps for applying an update set to an instance include Retrieve, Preview, Commit.

    System Features and User Interaction

    • The Virtual Agent helps users through conversational interfaces.
    • Agents Assist provides knowledge articles via messaging.

    Technical Definitions

    • A sys_id is a unique 32-character identifier for each record in ServiceNow.
    • Formatter is a form element displaying information not directly captured in a field.

    Miscellaneous

    • The Event Registry lists all Events that completed successfully after script invocation.
    • Data from related tables can be included in reports using Dot Walking.

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    Related Documents

    CSA exam2.pdf

    Description

    Test your knowledge on the ServiceNow user interface! This quiz covers aspects like global search, list filters, and the Application Navigator. See how well you understand these crucial components of ServiceNow.

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