Fish and Food Processing and Beverages PDF
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Summary
This document provides an overview of the food and beverage industry, describing its historical development, fundamental functions, and the various roles within it, from service attendants to managers. It outlines general duties and responsibilities, ranging from basic tasks like preparing necessary supplies to the more complex functions of overseeing operations and customer relations.
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FISHAND FOOD PROCESSING BEVERAGES The basic function of this industry is to serve food and drink to FISHtoPROCESSING people, satisfy their various types of needs and satisfaction. The needs that customers might be seeking to satisfy are: Physiological: the need for FISH...
FISHAND FOOD PROCESSING BEVERAGES The basic function of this industry is to serve food and drink to FISHtoPROCESSING people, satisfy their various types of needs and satisfaction. The needs that customers might be seeking to satisfy are: Physiological: the need for FISH PROCESSING special food items. Economic: the need for good value for the price paid. The needs that customers might be seeking to satisfy are: Social: a friendly atmosphere, FISH PROCESSING to express feelings frankly. Psychological: the need for enhancement of self-esteem. ORIGIN OF THE FOOD FISH PROCESSING AND BEVERAGE INDUSTRY In ancient Greece, every city had its bars and wine shops with their associated salons, and vendors of food and wine in marketplaces. FISH PROCESSING The expansion of Roman cities and greater travel led to the development of a wide variety of eating and drinking places: In the Middle Ages, the main providers of lodging and food for travelers were the monasteries, hospices, guest houses and hotels operated by religious order. In Britain, most FISH PROCESSING coaches would stop here where the riders would rest their horses and find some refreshment. Following the introduction of coffee in the seventeenth century, coffee houses became fashionable meeting places for gentlemen to debate and transact business. Lloyd’s Coffee FISH PROCESSING House, the first to be opened in London in 1652, became the center for shipping insurance. Similarly, France saw development of café in late 17th century when a Turkish ambassador introduced coffee to France. Café became popular with women and children as these FISH PROCESSING served coffees and light meals centered in shopping centers. These cafés diversified into pastry shops and tea rooms. Food and Beverage Services can be broadly defined as the process of preparing, FISH PROCESSING presenting and serving food and beverages to customers. FOOD AND BEVERAGE FISH PROCESSING SERVICE ATTENDANT/WAITER Food and Beverage Service Attendant/Waiter - a competent person who provides food and FISH PROCESSING beverage services to guests in hotels, motels, restaurants, clubs, canteens, resorts and luxury liners. Duties and Responsibilities of the Food and Beverage Service Attendant/Waiter: 1. Look after the necessary preparations before the start of operation: FISH PROCESSING Prepares the necessary containers, mis- en-place, napkins, tray, cutleries, other supplies; Refills salt and pepper shakers and other condiments. Checks and re-stocks the service station FISH PROCESSING and sees to it that the par stack is maintained. Set the table. 2. Studies the menu and familiarizes himself with the outlet’s specialties as well as out-of-stock items and undertakes suggestive selling. FISH PROCESSING 3. Takes order and serve food and beverages. 4. Place orders in the kitchen and pick-up orders (in the absence of a busboy). 5. Assists in welcoming and seating guests. 6. Presents food bills to guests, receives payments, and remits the same to the FISH PROCESSING cashier. 7. Attends to guests’ inquiries, requests and complaints. 8. Clear-stable of soiled dishes, dirt and trash (in the absence of a busboy). FISH PROCESSING 9. Performs other side duties and assignments given by the superior. JOB DESCRIPTION OF FISH PROCESSING SERVICE PERSONNEL FOOD AND BEVERAGE SERVICE MANAGER Plans, organizes, directs and controls the delivery of services in all outlets, guestrooms, and banquets and sees to it that policies and FISH PROCESSING standards are complied. HEADWAITER or OUTLET SUPERVISOR Oversees food and beverage operations in his assigned outlet, and ensures that services are carried out under prescribed standards and policies. CAPTAIN WAITER Oversees the set-up and delivery of services in his/her assigned station. FISH PROCESSING RECEPTIONIST Welcomes and greets customers at the entrance and escorts them to their tables. FOOD AND BEVERAGE SERVICE SERVER Takes and serves food and beverage orders according to prescribed standards of service. FISH PROCESSING BUSBOY Dining room helper and runner. BARTENDER Prepares/mixes alcoholic and non- alcoholic beverages according to prescribed standards. FISH PROCESSING BARBOY Acts as runner and helper in the bar.
