Understanding Conflict PDF

Conflict  Objectives What is Conflict? Conflict is the dynamics when two or more people, organizations or nations perceive one another as a threat to their needs or interests. Conflict is a perceived incompatibility of actions or goals between people or nations and happens when the...

Conflict  Objectives What is Conflict? Conflict is the dynamics when two or more people, organizations or nations perceive one another as a threat to their needs or interests. Conflict is a perceived incompatibility of actions or goals between people or nations and happens when there is an imbalance between concern for oneself and those of others. The Nature of Conflict “Triggering event“, which happens when an act of one party is perceived as a threat by the other party. The triggering event produces as threatening feeling on the other party and this is often followed by a strong negative emotion like anger or contempt. Conflict Stages According to United Nations Economic and Social Commission for Asia and Pacific (ESCAP) publication on Conflict Negotiation Skills for Youth (2003) 4 Stages of Conflict Intrapersonal- with oneself Interpersonal- among other individual Intragroup- within the same group Intergroup- between other groups Responses to Conflict FIGHT OR FLIGHT FLIGHT RESPONSE BEHAVIORS ARE: AVOIDANCE IGNORING DENIAL Responses to Conflict FIGHT OR FLIGHT WHAT IS THE DIFFERENCE BETWEEN IGNORING & DENYING? Responses to Conflict Confrontation when emotions are running high violent behavior usually occurs use of foul language physical harm verbal threats public humiliation spreading rumors filing lawsuit going on strike Strategies when in Conflict According to the book, Mediation for Managers: Resolving Conflict and Rebuilding Relationships at Work by John Crawley & Katherine Graham FIGHT SUBMIT FLEE FREEZE HOW DO YOU USUALLY DEAL WITH CONFLICT?  RECALL THE LAST TIME YOU WERE IN CONFLICT WITH ANOTHER PERSON. WHAT CREATED THE CONFLICT BETWEEN YOU AND THE OTHER PERSON? Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict 5 Causes of Conflict relationship data interest structural values Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict RELATIONSHIP imbalance in recognizing and providing for the needs or interests of the other party ⚬ Group or nations- perceived imbalance in the distribution or sharing of power and resources Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict Causes of Relationship Conflicts ⚬ Miscommunication ⚬ Strong Emotions ⚬ Stereotyping ⚬ Repetitive Negative Behavior Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict DATA lack or misinterpretation of data INTEREST driven by needs, and when needs are not met, conflict happens Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict CAUSES OF DATA CONFLICTS ⚬ lack of information ⚬ misinformation ⚬ differing views on data's relevance ⚬ Different interpretations of data Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict CAUSES OF INTEREST CONFLICTS ⚬ perceived or actual competition over interests ⚬ procedural interests ⚬ psychological interes Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict STRUCTURAL causes of conflict usually involve human organizations, social structures, or processes and procedures ⚬ example: labor and management Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict CAUSES OF STRUCTURAL CONFLICTS ⚬ unequal authority ⚬ unequal control of resources ⚬ time constraints Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict VALUES causes conflict when prioritization of these values varies from one party to another ⚬ example: parents - safety, security, teenager- friendship Causes of Conflict According to Christopher W. Moore, in his books The Mediation Process: Practical Strategies for Resolving Conflict CAUSES OF VALUES CONFLICTS ⚬ different ways of life, ideology, and worldview, among others ⚬ different criteria for evaluating ideas COSTS OF CONFLICT stress that can affect one's health and well- being one's self confidence doubt one's self worth question one’s self values COSTS OF CONFLICT when nations are in conflict, the costs are oftentimes higher: disrupted lives destruction of life and property human misery displacement hunger disease death COSTS OF CONFLICT In work organization, conflict results in: expensive litigations decreased productivity poor working relationships ⚬ resulting to breakdown of organizational teamwork Positive effects of Conflicts when viewed positively, it can lead to more growth and deepening of relationships. allows for issues to surface raises the awareness of both parties’ needs allows emotions to be expressed understands and accepts the uniqueness and differences of other people strengthens the resolve of the parties to pursue common goals encourages dialogue and empowerment  CONFLICT MANAGEMENT STYLES Conflict Management Styles According to Thomas and Killman (2008), there are 2 dimensions to this conflict-handling behavior: ASSERTIVENESS & COOPERATIVENESS Assertiveness- the extent to which a person will try to satisfy his or her won needs or interests Cooperativeness- the extent to which a person will attempt to satisfy the other person’s needs or interests WHICH OF THE 5 CONFLICT MANAGEMENT STYLES DO YOU FALL UNDER? Negotiating through a Personal Conflict Situation Understand the nature of conflict Acknowledge your feelings and emotions Examine your relationship with this person Clarify your intentions If you wish to keep the relationship, have a talk with the person Grant or request for forgiveness or apology if necessary, then promise to move on HOW WOULD YOU HANDLE CONFLICT SITUATION BETWEEN YOU AND A FRIEND OR FAMILY MEMBER? HOW CAN YOU TURN CONFLICT INTO A POSITIVE EXPERIENCE? https://youtu.be/H6tYrqvh_Zw?si=fhvSlN1vaL _oRxw1