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Questions and Answers
Which of the following is NOT a cause of relationship conflicts identified by Moore?
Which of the following is NOT a cause of relationship conflicts identified by Moore?
What is a key factor in interest conflicts according to Moore?
What is a key factor in interest conflicts according to Moore?
Which of the following causes structural conflicts based on Moore's definitions?
Which of the following causes structural conflicts based on Moore's definitions?
Causes of data conflicts do NOT include which of the following?
Causes of data conflicts do NOT include which of the following?
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What typically triggers conflicts related to values, according to Moore?
What typically triggers conflicts related to values, according to Moore?
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What are potential costs of conflict in personal relationships?
What are potential costs of conflict in personal relationships?
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Which of the following is a positive effect of conflict?
Which of the following is a positive effect of conflict?
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In conflict management styles, assertiveness refers to what?
In conflict management styles, assertiveness refers to what?
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What might be a consequence of conflict in an organizational setting?
What might be a consequence of conflict in an organizational setting?
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Which of the following is NOT a cause of values conflicts?
Which of the following is NOT a cause of values conflicts?
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Which step is essential in managing a personal conflict?
Which step is essential in managing a personal conflict?
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What primarily triggers conflict between two parties?
What primarily triggers conflict between two parties?
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What is one of the higher costs of conflict when nations are involved?
What is one of the higher costs of conflict when nations are involved?
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Which response behavior is characterized by avoiding the conflict altogether?
Which response behavior is characterized by avoiding the conflict altogether?
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Which of the following describes the concept of cooperativeness in conflict management?
Which of the following describes the concept of cooperativeness in conflict management?
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In which stage of conflict does the tension escalate due to negative emotions?
In which stage of conflict does the tension escalate due to negative emotions?
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What is a key difference between ignoring and denying in the context of conflict?
What is a key difference between ignoring and denying in the context of conflict?
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What are the four stages of conflict identified by ESCAP?
What are the four stages of conflict identified by ESCAP?
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Which of the following is NOT considered a cause of conflict according to Christopher W. Moore?
Which of the following is NOT considered a cause of conflict according to Christopher W. Moore?
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What does the 'fight' response typically involve during conflict?
What does the 'fight' response typically involve during conflict?
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Which of the following best describes intergroup conflict?
Which of the following best describes intergroup conflict?
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Study Notes
Understanding Conflict
- Conflict is a fact of life and a key ingredient in human interaction.
- Interpersonal relationships are affected by conflict.
- Conflict is a perceived incompatibility of actions or goals between people or nations.
- Conflict occurs when there is an imbalance between concern for oneself and those of others.
- A triggering event occurs when one party perceives the actions of another as a threat.
- The triggering event often results in a strong negative emotion such as anger or contempt.
Conflict Stages
- Intrapersonal conflict: conflict with oneself
- Interpersonal conflict: conflict amongst individuals
- Intragroup conflict: conflict within a group
- Intergroup conflict: conflict between groups
Responses to Conflict
- Flight Response: Avoidance, ignoring, denial
- Confrontation: Emotions running high, leading to violent behavior, foul language, physical harm, verbal threats, public humiliation, rumor spreading, lawsuits or strikes.
Strategies When in Conflict
- Fight (Competing): Actively pursuing one's own needs and goals at the expense of others.
- Submit (Accommodating): Yielding to the wishes of others to preserve the relationship.
- Flee (Avoiding): Disengaging or withdrawing from the conflict.
- Freeze (Compromising): Finding a mutually acceptable solution that involves partial satisfaction for all parties.
Causes of Conflict
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Relationship: Imbalance in recognizing and providing for the needs of others. Perceived imbalance in distribution of power and resources.
- Miscommunication
- Strong emotions
- Stereotyping
- Repetitive negative behavior
- Data: Lack of or misinterpretation of data
-
Interest: Driven by unmet needs.
- Causes of data conflicts: lack of information, misinformation, differing views on data's relevance & differing interpretations of data
- Causes of interest conflicts: perceived or actual competition over interests, procedural interests, psychological interests
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Structural: Involving human organizations, social structures, or processes and procedures (e.g., labor and management).
- Causes of structural conflicts: unequal authority, unequal control of resources & time constraints
-
Values: When prioritization of values differs between parties (e.g., parent-safety/security, teenager-friendship).
- Causes of values conflict: different ways of life/ideology and worldview, different criteria for evaluating ideas.
Costs of Conflict
- Personal costs: stress affecting health and well-being, self-confidence, self-worth, and self-values.
- Societal costs: disrupted lives, destruction of life and property, human misery, displacement, hunger, disease, and death.
- Organizational costs: expensive litigations, decreased productivity, poor working relationships, resulting in organizational breakdown.
Positive Effects of Conflict
- When viewed positively, conflict can lead to more growth and deeper relationships.
- Issues surface
- Awareness of both parties’ needs
- Emotions can be expressed
- Uniqueness and differences are accepted
- Resolve to pursue common goals
- Dialogue and empowerment encouraged
Conflict Management Styles (Thomas-Kilmann Model)
- Assertiveness: The extent to which a person will try to satisfy his or her won needs or interests
- Cooperativeness: The extent to which a person will attempt to satisfy the other person's needs or interests.
- The model categorizes 5 styles of conflict handling: competing, collaborating, compromising, accommodating, avoiding
Negotiating a Conflict Situation
- Understand the nature of conflict.
- Acknowledge your feelings and emotions.
- Examine your relationship.
- Clarify intentions.
- If possible, talk openly.
- Request or grant forgiveness/apology, and move forward.
- Identify approaches to conflict-handling.
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Description
This quiz explores the complexities of conflict in human relationships, including its definitions, types, and stages. Learn about intrapersonal, interpersonal, intragroup, and intergroup conflicts, as well as responses such as avoidance and confrontation. Understand the significance of perceived threats and emotional reactions in conflict situations.
