TVL-G11 Local Guiding Services Q3 Week 1 & 2 PDF

11 Technical Vocational Livelihood (TVL) HOME ECONOMICS LOCAL GUIDING SERVICES Quarter 3 - Week 1 - \ FOR CARAGA REGION USE ONLY COPYRIGHT PAGE FOR UNIFIED LEARNING ACTIVITY SHEETS TVL-Grade 11 Learner Activity Sheets Q...

11 Technical Vocational Livelihood (TVL) HOME ECONOMICS LOCAL GUIDING SERVICES Quarter 3 - Week 1 - \ FOR CARAGA REGION USE ONLY COPYRIGHT PAGE FOR UNIFIED LEARNING ACTIVITY SHEETS TVL-Grade 11 Learner Activity Sheets Quarter 3- Week 1 First Edition, 2021 Republic Act 8293, section 176 states that no copyright shall subsist in any work of Government of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for the exploitation of such work for a profit. Such agency or office may, among other things, impose as a condition the payment of royalties. Borrowed materials (e.g., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in the activity sheets are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. The authors do not represent nor claim ownership over them. Development Team of the Learners’ Activity Sheets Writer: MA. LURINA A. LONGAKIT Layout Artist: JUARRIE C. PONTANOSA Regional Validators: ELIZABETH A. BAUTISTA, PhD 9 EDELIZA F. SEGUIS LORNA L. ESTAL, PhD LEONILA J. FLORIA, PhD RICKY P. OROSCO Division Validators: EDELIZA F. SEGUIS MICHAEL C. PASO, PhD Management Team: OIC Schools Division Superintendent FELISA G. LARANJO,PhD, CESO VI Assistant Schools Division Superintendent SEGUNDINO A. MADJOS, JR, EdD, CESE Chief Education Supervisor, SGOD MILA O. GERALDINO, PhD Chief Education Supervisor, CID LOPER C. PAPELERAS, PhD Education Program Supervisor, SHS EDELIZA F. SEGUIS Education Program Supervisor, LRMS MICHAEL C. PASO, PhD Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected]  TVL – Home Economics – 11 Quarter 3, Week 1 LEARNING ACTIVITY SHEETS NO. 1 ELEMENTS OF TOUR GUIDING SERVICES Name of the Learner: ______________________________ Section: ____________ School: ____________________________________________ Date: ____________ I. Learning Competencies 1. Identify the elements of tour guiding TLE_HEGS9-12AT-IIIa-b-5 Learning Objectives 1. Describe the elements of tour guiding services 2. Identify the roles of each elements. II. Key Concepts People travel for different reasons. One of these reasons is to enjoy new places. The services of a tour guide contribute to the experience of these people during their travel. This lesson provides the different elements of tour guiding and know the qualities of an ideal tour guide. ELEMENTS OF TOUR GUIDING The elements of tour guiding includes: 1. Professionalism Before becoming a tour guide, person must first undergo a training program. In many countries, one must acquire a license to practice legally. 2. Service Tour guides provide service, a form of product that is intangible, perishable, and one whose production and consumption happens simultaneously. 3. Interpretation One of the tour guide’s roles is to educate the tourists about the meanings and significance of cultural and natural attractions. 4. Physical Elements Tour guides combine service with the physical elements to create the total tourism experience. PROFESSIONAL QUALITIES OF AN EFFECTIVE TOUR GUIDE 1. Enthusiasm Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected]  Keen interest for the subject matter and the travelers  Usually accompanied by friendliness and generosity It is not taught or learned in the traditional manner. It can be acquired. 2. An outgoing and approachable nature Since guides are in the business of meeting, welcoming and working for strangers, it is important that they be friendly, open in many types of situations and encourage others to do the same. 3. Self-confidence Enables guides to carry on their duties effectively, to put people at ease, and to help create enjoyable experiences. 4. A proactive nature The belief to initiate change and the willingness to assume responsibility for initiating change. It is necessary for success in guiding because guides are subject to challenging and unpredictable situations for which they must find quick solutions. 5. Sensitivity It includes a wide range of understanding  In addition to liking people, successful guides are compassionate, respectful, tactful and observant. 6. Flexibility This includes the ability to be adaptable and patient. Flexibility and patience are essential in the travel business were even the best planned itinerary may go wrong. 7. Authenticity It means genuineness and honesty. 8. A pleasant, professional appearance First impressions are often lasting and are frequently based on one’s physical appearance 9. Sense of Humor It can bring people closer together, put them at ease and help make travel enjoyable instead of stressful and unpleasant. 10. Knowledge Since subject areas differ in every region, it is essential that guides investigate the local educational program of each region. At present, several programs are available on such relevant topics as the travel industry, cross-cultural understanding, speaking techniques and marketing. 11. Good communication skills It includes articulation, eye contact, gestures and a clear pleasant speaking voice. It will be very difficult for a guide if he does not possess any of these skills. A nasal voice, a thick accent, wrong inflections, nervous gestures are very distracting and overshadow the positive traits a guide possesses. 12. Organization Among the tasks that a guide must perform every day are sticking to a schedule despite delays, meeting appointments, interacting with guests. Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected]   Behind every tour is plenty of paperwork such as instructions, maps, appointment and confirmation letters, passenger information and bookkeeping tasks. In addition, guides are expected to write and record checks, confirm reservations, coordinate routes with drivers, update their agencies about the tour’s status. 13. Decisiveness A guide must be able to make quick decisions.  Frequently, a tour emergency may require quick, difficult decisions that involve spending the company’s money or changing an itinerary. 14. Good health Guiding entails a good deal of walking, long and irregular hours, different diets and eating schedules.  The stress of always being in the spotlight requires plenty of energy and flexibility. 15. Personal integrity Guides have a moral responsibility to themselves, their employers, colleagues, travelers and even to their regions. 16. Charisma A personal magic of leadership arousing popular loyalty or enthusiasm.  It is a combination of the many traits that a guide should possess. III. Guided Practice Activity 1: Fill in space! Directions: Describe at least ten Professional Qualities of an effective Tour Guide using the given matrix below. Qualities of an Ideal Tour Guide Description Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] Activity 2: Jot on the box! Directions: Complete the elements of tour guiding in the box below. Write your answer on a separate sheet of paper. Elements of tour guiding IV. Independent Practice Activity 3: WE are MATCH! Directions: Match the roles of tour guides in Column A with the era in Column B. Write only the letter of the correct answer on a separate sheet of paper. A B 1. It includes articulation, eye contact, A. Enthusiasm gestures and a clear pleasant speaking voice B. Good communication skills 2. the ability to be adaptable and patient. C. Sense of Humor 3. It means genuineness and honesty. D. Authenticity 4. It can bring people closer together, put them E. Flexibility at ease and help make travel enjoyable instead F. Self-confidence of stressful and unpleasant. 5. Keen interest for the subject matter and the travelers V. Application Activity 4: Interview a traveler! Direction: Interview at least 3 travelers in your locality and ask them the following questions using the guide below. Title: INTERVIEW A TRAVELLER Name: Score: Year and Section: Date: QUESTION ANSWER Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected]  1. Information about the traveler Name: Age: Course/Year: Address: Place Recently Visited: Date Visited: Classification of traveler: If traveling by group, what kind of group: 2. What is your motivation in traveling? 3. Which do you prefer, traveling alone, couple or group? Why? 4. What are the advantages of having a Tour Guide? 5. What are the disadvantages of having a tour guide? 6. What qualities did you observe from your tour guide? 7. Are you willing to pay for a tour guide on your next tour? Why? This is how your work will be evaluated: Features Expert Accomplished Capable Beginner 5 4 3 2 Quality of Ideas are Ideas are Gives some Gives no new Ideas written very written clearly new ideas but ideas and very clearly and and organized poorly poorly well organized organized. organized. Grammar There were no Few spelling A number of So many Usage & spelling, and spelling, spelling, Mechanics punctuation, punctuation punctuation, punctuation, or errors, minor or or grammatical grammatical grammatical grammatical errors that it errors errors errors interferes with the meaning VI. Assessment Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] Direction: Answer the following questions briefly on a separate sheet of paper. 1. What skills do you feel are the most important as a tour guide? ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ 2. As a tour guide, you often meet diverse groups of people. How do you engage them? ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ Rubric in assessing the essay. Features Expert Accomplished Capable Beginner 5 4 3 2 Quality of Ideas are Ideas are Gives some Gives no new Ideas written very written clearly new ideas but ideas and very clearly and and organized poorly poorly well organized organized. organized. Grammar There were no Few spelling A number of So many Usage & spelling, and spelling, spelling, Mechanics punctuation, punctuation punctuation, punctuation, or errors, minor or or grammatical grammatical grammatical grammatical errors that it errors errors errors interferes with the meaning VII. Reflection Directions: After doing all the activities required in the lesson, self-reflect on the following statement below. Write your answer on your activity notebook. How Am I doing? I have learned that the _______________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ I want to know more about the___________________________________________________ Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] __________________________________________________________________________________ __________________________________________________________________________________ I found it difficult to understand about the _______________________________________ __________________________________________________________________________________ __________________________________________________________________________________ VIII. Answer Key Activity 1 Activity 2 1. Answer may vary 1. Professionalism 2. Service 3. Interpretation 4. Physical elements Activity 3 Application: 1. B Answers may vary. 2. E 3. D 4. C Assessment: 5. A Answers may vary. IX. References Romero, Eloisa A (2016) Local Guiding Services, First Edition K to 12 Basic Education Program TLE: Local Guiding Services CG Specialization Course www.thomascook.com/thomas-cook-history Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] 11 Technical Vocational Livelihood (TVL) HOME ECONOMICS LOCAL GUIDING SERVICES Quarter 3 - Week 2 - \ Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected]  FOR CARAGA REGION USE ONLY COPYRIGHT PAGE FOR UNIFIED LEARNING ACTIVITY SHEETS TVL-Grade 11 Learner Activity Sheets Quarter 3- Week 2 First Edition, 2021 Republic Act 8293, section 176 states that no copyright shall subsist in any work of Government of the Philippines. However, prior approval of the government agency or office wherein the work is created shall be necessary for the exploitation of such work for a profit. Such agency or office may, among other things, impose as a condition the payment of royalties. Borrowed materials (e.g., songs, stories, poems, pictures, photos, brand names, trademarks, etc.) included in the activity sheets are owned by their respective copyright holders. Every effort has been exerted to locate and seek permission to use these materials from their respective copyright owners. The authors do not represent nor claim ownership over them. Development Team of the Learners’ Activity Sheets Writer: MA. LURINA A. LONGAKIT Layout Artist: JUARRIE C. PONTANOSA Regional Validators: ELIZABETH A. BAUTISTA, PhD EDELIZA F. SEGUIS LORNA L. ESTAL, PhD LEONILA J. FLORIA, PhD RICKY P. OROSCO Division Validators: EDELIZA F. SEGUIS MICHAEL C. PASO, PhD Management Team: OIC Schools Division Superintendent FELISA G. LARANJO,PhD, CESO VI Assistant Ma. Developer: Schools LurinaDivision Superintendent A. Longakit SEGUNDINO A. MADJOS, JR, EdD, CESE Chief Education School/Station: Supervisor, Don Ruben SGOD E. Ecleo MILA Sr. Memorial National O. School High GERALDINO, PhD Division: Dinagat Islands Chief Education Supervisor, CID LOPER C. PAPELERAS, PhD Email address: [email protected] Education Program Supervisor, SHS EDELIZA F. SEGUIS Education Program Supervisor, LRMS MICHAEL C. PASO, PhD  TVL – Home Economics – 11 Quarter 3, Week 2 LEARNING ACTIVITY SHEETS NO. 2 THE DO’S AND DON’TS OF TOUR GUIDING Name of the Learner: ______________________________ Section: ____________ School: ____________________________________________ Date: ____________ I. Learning Competencies 1. Accompany and guide visitors according to tour schedule TLE_HEGS9-12AT-IIIc-j-6 Learning Objectives 1. State the dos and don’ts of tour guiding; and 2. Explain the importance of pre-departure activities. II. Key Concepts In the previous lesson, we learned on how to prepare the itinerary and deliver tour commentary. Now you are ready to conduct the tour! Before you do so, here are some pointers to guide aspiring tour guides before, during and after the tour. The Dos and Don’ts in Tour Guiding 9 Dos Don’ts 1. Be punctual. Be late 2. Come prepared. Provide false or unsure information 3. Be cordial and pleasant. Show your exhaustion. 4. Watch your own health. Overdo things. 5. Be sensitive to the guest’s Sell anything on the first meeting. needs. 6. Allow time for guests to digest Talk all the time. the information and interact. Punctuality is the first sign of professionalism. When a guide is at the meeting place ahead of the tourists, it means that the guide values the tourists, the Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] business, and the profession. Sticking to the schedule benefits everybody in the tour group and underscores the credibility of the guide’s instructions. When a tour guide makes proper preparations, he/she can focus more on the delivery of services to the tourists with less worry. Prior preparation means being familiar with the destination and anticipating the tourists’ needs. Prior preparation includes a briefing from the tour company about the tour and their itinerary, an ocular of familiarization visit prior to the actual tour, and genuine acts of thoughtfulness such as putting oneself in the shoes of the tourists. Nonetheless, there are times when unexpected things happen. Sometimes, tourists do ask questions that the guide is unable to anticipate. Be honest to admit what you do not know, and be prepared to ask a friend or the authorities for help. The final lesson in the course tackles managing such risk and unexpected situations. Tour guides should be kind and patient. They should always be cordial and pleasant all the time. They must not show exhaustion or irritability, especially to the tourists. Tour guides must take care of themselves properly. Their body is their best asset; thus, they must know when to stop and rest. Overindulgence of food and alcohol, and too much exposure to the sun, wind, dust, and other elements may harm one’s health. Walking and standing for hours are also part of the tour guide’s job. Hence, tour guides must have the discipline, wear proper attire, and use voice amplifiers when needed. Tour guides must also take care of the tourists and their needs. Selling souvenir items or local currency may be impolite for the tour guide to do on the first meeting but there are instances when this becomes necessary, especially in remote areas where such services are not available. Tour guides must be sensitive to the cultural backgrounds and needs of the tourists to serve them well. Lastly, tour guides must know when to stop talking and allow the tourists to rest and appreciate the attraction on their own and interact with other tourists. Encourage guests to participate but never allow them to speak on the microphone. These dos and don’ts on tour guiding are restated through the Ten Commandments of Tour Guiding to help aspiring tour guides remember how to present themselves. III. Guided Practice Activity 1: TRUE or FALSE! Directions: Write “T” if the statement is true or “F” if the statement is false. Write directly your answer on a separate sheet of paper. _____1. Tour guides should be kind and patient. _____ 2. Prior preparation anticipating the tourists’ needs. _____ 3. A guide is at the meeting place when the tourists are arrived earlier. Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] _____4. Tour guides must show exhaustion or irritability to the tourists. _____5. Tour guides must know when to stop talking and allow the tourists to rest and appreciate the attraction on their own. Activity 2: Complete Me! Directions: Complete the activity by filling in the box at least five dos and don’ts of tour guiding. Write your answer on a separate sheet of paper. 1 Dos 2 3 4 5 1 Don'ts 2 3 4 5 IV. Independent Practice Activity 3: Identify me! Direction: Identify the pre-departure activities and explain their importance in your own words (6 points). Here is how your output will be evaluated: CRITERIA Excellen Good (2 Fair (1 point) t (3 pts.) pts.) 1. Listing of pre-departure activities (at least 10 items) 2. Explanation of the importance of each activity. V. Application Activity 4: Essay! Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] Directions: Write a short essay to answer the following questions: imagine you are the tour guide of multi-day tour group. What would you do if at the end of the day, not every member of your group shows up! How will you inform the guests of the next day’s schedule? This is how your work will be evaluated: Features Expert Accomplished Capable Beginner 5 4 3 2 Quality of Ideas are Ideas are Gives some Gives no new Ideas written very written clearly new ideas but ideas and very clearly and and organized poorly poorly well organized organized. organized. Grammar There were no Few spelling A number of So many Usage & spelling, and spelling, spelling, Mechanics punctuation, punctuation punctuation, punctuation, or errors, minor or or grammatical grammatical grammatical grammatical errors that it errors errors errors interferes with the meaning VI. Assessment Directions: Answer the following questions briefly in your activity notebook. 1. Do you think that the dos and don’ts of tour guiding can help you as a professional tour guide? Explain your answer? ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ 2. Why do you need to know the dos and don’ts of tour guiding? ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ This is how your work will be evaluated: Features Expert Accomplished Capable Beginner 5 4 3 2 Quality of Ideas are Ideas are Gives some Gives no new Ideas written very written clearly new ideas but ideas and very clearly and and organized poorly poorly well organized organized. organized. Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] Grammar There were no Few spelling A number of So many Usage & spelling, and spelling, spelling, Mechanics punctuation, punctuation punctuation, punctuation, or errors, minor or or grammatical grammatical grammatical grammatical errors that it errors errors errors interferes with the meaning VII. Reflection Directions: After doing all the activities required in the lesson, self-reflect on the following statement below. Write your answer on your activity notebook. How Am I doing? I have learned that the _______________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ I want to know more about the___________________________________________________ __________________________________________________________________________________ __________________________________________________________________________________ I found it difficult to understand about the _______________________________________ __________________________________________________________________________________ __________________________________________________________________________________ VIII. Answer Key Activity 1 Activity 2 1. T 4. F Answer may vary. 2. T 5. T 3. F Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected] IX. References K to 12 Basic Education Program TLE: Local Guiding Services CG Specialization Course, Romero, Eloisa A (2016) Local Guiding Services, First Edition Developer: Ma. Lurina A. Longakit School/Station: Don Ruben E. Ecleo Sr. Memorial National High School Division: Dinagat Islands Email address: [email protected]