TOPIC 9-Talent Management Employee Engagement.pdf

         Elevating Service Standards/Quality Assurance: (Product + Service) Standards, procedures, policies, safety, codes of conduct, and behavior. (CONSISTENCY AND EFFICIENCY) Challenge: seasonality/turnover/employee motivation/ daily high- performance demand...

         Elevating Service Standards/Quality Assurance: (Product + Service) Standards, procedures, policies, safety, codes of conduct, and behavior. (CONSISTENCY AND EFFICIENCY) Challenge: seasonality/turnover/employee motivation/ daily high- performance demand Maslow’s Hierarchy of Needs Strategies for Success:  Ongoing training/reinforcement  Set clear targets and celebrate success/departmental incentive programs  Train the trainer  Select a champion  Provide constructive feedback and guidance Technology Integration: Distribution channels, System integration, company App, guest requests, configuration, rooms inventory balance (SEAMLESS INTEGRATION TECHNOLOGY AND SERVICE) Challenge: Back-of-the-house tasks increased Strategies for Success:  Project Leaders (motivation, teamwork, non-routine assignment)  Strategic Planning (analysis, workflow)  Project Management techniques Crisis Management and Adaptability: Overbooking, handling complaints, security incidents, and events while keeping calm, maintaining professionalism, and exceeding guest & employee satisfaction. Challenge: Conscious Leadership Strategies for Success:  Focus on self-improvement (Self-awareness, Communication skills, Conflict resolution, Emotional Intelligence, Balance)  Mentors  Complaints opportunity (Lead By example)             Thank you!!