Topic 1 - Managers in the Workplace PDF

TOPIC 1 : MANAGERS IN THE WORKPLACE Presented by: Dr. Nur Aishah binti Awi Faculty of Business, Economics and Social Development Universiti Malaysia Terengganu Email : [email protected]  LEARNING OUTLINE The importance of managers to organizations Who managers are and where...

TOPIC 1 : MANAGERS IN THE WORKPLACE Presented by: Dr. Nur Aishah binti Awi Faculty of Business, Economics and Social Development Universiti Malaysia Terengganu Email : [email protected]  LEARNING OUTLINE The importance of managers to organizations Who managers are and where they work The functions, roles, and skills of managers  LEARNING OUTCOME Explain why Tell who managers are managers are important to and where they organizations work Describe the functions, roles, and skills of managers  WHY ARE MANAGERS IMPORTANT? Organizations need their managerial skills and abilities more than ever in these uncertain, complex, and chaotic times Managerial skills and abilities are critical in getting things done The quality of the employee/ supervisor relationship is the most important variable in productivity and loyalty WHO ARE MANAGERS? MANAGER Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished EXHIBIT 1-1 : Levels of Management Top Managers Middle Managers First-Line Managers Nonmanagerial Employees CLASSIFYING MANAGERS First-line Managers Individuals who manage the work of non- 1 managerial employees Middle Managers Individuals who manage the work of first-line 2 managers Top Managers Individuals who are responsible for making 3 organization-wide decisions and establishing plans and goals that affect the entire organization  WHERE DO MANAGERS WORK? Organization – A deliberate arrangement of people assembled to accomplish some specific purpose (that individuals independently could not accomplish alone). Common Characteristics of Organizations § Have a distinct purpose (goal) § Are composed of people § Have a deliberate structure  WHAT DO MANAGERS DO? Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively EFFECTIVENESS AND EFFICIENCY Efficiency Getting the most output for the Doing things right least inputs Effectiveness Attaining organizational Doing the right things goals  THE FOUR MANAGEMENT FUNCTIONS Defining goals, establishing strategies to achieve goals, and developing plans to integrate and coordinate activities Planning Arranging and structuring work to accomplish organizational goals Organizing Working with and through people to accomplish goals Leading Monitoring, comparing, and correcting work Controlling MANAGEMENT ROLES Roles are specific actions or behaviors expected of a manager EXHIBIT 1-2 : Mintzberg’s Managerial Roles Leader Figurehead Liaison Entrepreneur Monitor s Mintzberg’s Managerial Roles Disturbance Disseminator Handler Resource Spokesperson Allocator Negotiator  SKILLS MANAGERS NEED Technical skills Knowledge and proficiency in a specific field Human skills The ability to work well with other people Conceptual skills The ability to think and conceptualize about abstract and complex situations concerning the organization  CONCLUSION Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively